Once again, this purchase was through Chatdeal under the umbrella of Kayak. My tickets were purchased through Air New Zealand however this flight was partnered with United. So I was unable to get a boarding pass until I arrived in LA. I had to do some wandering around the LA terminals, which are not small, and had to speak with customer service to get my boarding pass, which still didn't even have a seat assignment or gate. Once the gate was decided, then changed, I sat around waiting for the gate customer service people to start working. They were there, but they were just chatting with each other for at least 30 minutes before opening the window. I finally got my seat assignment. So my score was mainly based upon ease (or lack thereof) of getting my ticket and just being allowed to get on my plane to my final destination. It seemed like a lot of unnecessary stress.
Pros: "On time. Like the 787."
Cons: "The vegetarian evening meal."
Pros: "We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them."
Pros: "The space!"
Pros: "Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent."
Cons: "There were large black box type items underneath certain seats which impacted personal item stowage and leg room."
Pros: "wasn't able to incline my seat..."
Cons: "being able to incline my seat..."
Pros: "Wonderful crew, excellent food, very comfortable!"
Pros: "Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!"
Cons: "1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding."
Pros: "Short flight. No problems."
Pros: "Food was reasonable and staff as amazing as ever."
Cons: "The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology."
Pros: "Best flight I’ve been on"
Pros: "Ground staff were particularly helpful"
Pros: "crew was nice, seating was fine."
Cons: "food was not great"
Pros: "Crew was very nice"
Cons: "Foot rest and seat recline was broken. Food was also just okay."
Cons: "Seats, food, entertainment"
Pros: "The entertainment was excellent and so was the food."
Pros: "Our stewardess was very helpful for our tight connection. She helped with instructions on finding our next gate and gave specific information on making the airport easier to maneuver."
Cons: "On time fights would have made our day better and less stressful."
Pros: "Staff were always happy and friendly"
Pros: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Pros: "The seat next to me was empty so it was much more comfortable than the flight out. Movies were great"
Cons: "The food, economy has no room."
Cons: "When I booked this fly, no one tell me check in luggage has to be charged"
Pros: "Good seats great staff"
Cons: "Paying for movies not impressed"
Cons: "That is didn’t happen until the next day"
Cons: "I added Luggage 16.5kg and they charge $130 AUS.The weak point is they are not showing luggage when we booked."
Cons: "Narrow isles ment I kept getting bumped the entire flight."
Pros: "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"
Pros: "The crew was super friendly and went out of their way to do what they could to make everyone happy and comfortable."
Cons: "I had input that I was vegan when I booked and it’s on my airpoints profile- however I did not receive a vegan meal which was a bit disappointing."
Pros: "Crew complete meals and drinks efficiently so passengers can settle quickly for night flight"
Pros: "Seats are very comfortable and with enough leg room. The movie selection is always good and the food is excellent"
Pros: "The plane was actually comfortable! The food was complimentary and very tasty. The entertainment was endless!"
Cons: "There were a lot of empty seats...it would be nice that 4 people weren't put together all at once, but this was fixed once we took off."
Pros: "Flight was okay. Short enough that small space was manageable."
Cons: "Would have liked in flight entertainment"
Pros: "Flight good. Plane modern model with good entertainment system. Flight crew good."
Cons: "Check in automated systems referring most checking to supervisors. No manual system so supervisors overwhelmed. Chambolic 2 hours."
Pros: "The crew were always smiling and helpful. We were allocated the SkyCouch seat which was pretty nice"
Cons: "I double booked the flight on Nov 27 to Sydney from Queenstown through Kayak while I had another flight booked on the same date to Christchurch from Auckland for the same 2 people and Kayak did not warn me that I had already booked the flight on the 27th. It was my fault but I would appreciate if Kayak warned me. Otherwise all is good. Thanks"
Pros: "I thought our male flight attendant was not only slow to offer water, pick up trash, or respond to attendant calls, but he was also rude about it, making excuses when asked about the delays instead of simply apologizing and making sure to do better the next time. Also, the calzone breakfast was pretty bad. But other than that, the flight to LAX was ok. The entertainment system, as usual, was excellent, and we had room enough to stretch out during the long flight."
Cons: "I thought our male flight attendant was not only slow to offer water, pick up trash, or respond to attendant calls, but he was also rude about it, making excuses when asked about the delays instead of simply apologizing and making sure to do better the next time. Also, the calzone breakfast was pretty bad. But other than that, the flight to LAX was ok."
Pros: "Entertainment was good, crew was nice, flight was very smooth"
Cons: "Took forever to take off, but not company fault"
Pros: "everythign aboht the trip was great"
Pros: "I was recovering from a cold and didn't anticipate having ear problems but during decent I began to experience some pain. It was all new to me as I had never been through this before. Fortunately the crew was kind and they provided a sinus decongestant in a cup for me to sniff and breath in so the smell could open up my nasal passages and it helped a bit."
Cons: "The sharp decent while arriving."
Cons: "Economy was too squished. Hard to eat with people next to you."
Pros: "Service was great, kids were comfortable entertained and I loved the movie selection."
Cons: "Food wasn't good but that is low priority for me"
Cons: "Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in."
Pros: "Everything was perfect"
Pros: "amazingly pleasant crew, great food, efficient service, very comfortable."
Pros: "Spring for the extra money and go for the Premium Economy seats! Great food, free wine."
Cons: "Seats are too narrow"
Pros: "Comfortable flight. Drinks were excellent including tea!"
Cons: "Breakfast could be better. My son didn't get his choice on one flight and there was not much he would eat in choices. Make it more general so even teenagers/kids can enjoy. Crew could be nicer, especially in Premier Economy when we pay so much money!"
Pros: "Food was good"
Cons: "Customer service and ability to sort out technical issues were truly appalling. My touch screen monitor crashed and the controls that would enable me to alert crew members for any concerns also didn't work. Both issues happened twice. The second time, I informed them that if these technical issues continued to fail and couldn't be resolved, I needed to be placed in another seat, of which I specifically told them was not to be a seat far behind my current row seat. Instead, they went and offered me a seat that was 22 rows behind, especially after I had paid extra fees to sit in the seat I was given higher up the aisle. I also informed them that I wasn't feeling well and the closer I was to the exit when we landed, the better. They ignored these concerns. That is unacceptable considering that it was their system that was faulty in the first place that led to these problems. Their staff also failed to regularly walk the aisles to ensure customers were okay with the service. I've been on planes whereby the crew is constantly walking around to ensure everyone is being taken care of. For example, I had a great experience with Korean Air where I saw staff every 10-15mins checking on customers. Air New Zealand completely failed in this regard. When my system crashed the second time, because I couldn't call anyone in the crew using the controls on my touch screen, and the person sat next to me was asleep (didn't want to wake him up to use his device to call!), I waited 25-30mins before going up to the crew station to seek help. I had to wait an additional 10-15mins before I even saw someone at the crew station. There are some other issues I encountered but the above were the main ones. This is the first time I've actually had to criticize an airline for it's customer service. I've been travelling for over 25 years and never encountered what I did today. I certainly won't be flying with them again."
Cons: "It is a toss up which airline has more uncomfortable seats, you or United. Leg room is not great and some padding would be nice."
Le repas est casiment vide
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Cons: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Pros: "How great everyone was and smooth sailing."
Cons: "Made sure the flight was not over booked."
Pros: "The crew was perfect"
Cons: "No wi fi on the plane."
Cons: "Flight was delayed for 4+ hours"
Pros: "The crew was great"
Cons: "1-2 +cms leg space"
Cons: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Pros: "More space in business class (777-300) than many other airlines."
Cons: "Entertainment very limited. No adjustable air vents in this aircraft"
Cons: "New variety of food"
Cons: "Thé qualité officielle the images"
Cons: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Pros: "Great crews, excellent customer service"
Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Pros: "Tight seat, was moved out of exit row because of my age"
Cons: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Cons: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Pros: "Crew was very nice. Food was good and tasty."
Cons: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Pros: "Crew was friendly and attentive but hard to understand"
Cons: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Cons: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Pros: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."
Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Pros: "If the flight would have leave in time we would receive our luggage in time"
Pros: "The airplane have great entertainment system. The cabin crew are very nice."
Pros: "Comfort, food and service are better than average."
Cons: "When stewardess opened overhead locker, something fell on my head."
Pros: "I would like to come on time each trip because I got two late time before with airfrance"
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pros: "Speed, courtesy of the flight attendants"
Cons: "Landing was a bit rough, understandable due to the weather."
Pros: "What’s not to like!"
Cons: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Cons: "There are always delays. Today it was that internet was down."
Pros: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Cons: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Pros: "On time departure and arrival"
Pros: "That it was a night flight"
Cons: "No airconditioning, no food choice, no space."
Cons: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"
Pros: "I like service of AF"
Cons: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."
Cons: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Pros: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Cons: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Pros: "The airplane was new, good food and service."
Pros: "Average flight"
Cons: "Food on AF montreal - paris flight and totally rude stewardesses"
Pros: "Smiling, quick, courteous"
Cons: "Had to pee right after turbulence no time for bathroom"
Pros: "The crew was nice .."
Cons: "We were very late for take off. Don't understand why No USB plug. No charging spots. No video. No movie. No radio. No wifi."