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I was expecting to fly in a Japanese airline because that what I bought, very disappointed finding out the change of airline without any explanation.

The stewardesses were excellent! The food and service were great. I will definitely fly ANA in the future.

Excellent. There were setbacks, but it had nothing to do with the crew. Mostly, mechanical which delayed our flight.

Awful. They cancelled my flight from Osaka to Tokyo and did not communicate this with United so my flight was never rescheduled. I had to call United myself who, after being on hold with them for an entire hour, did not believe that my flight had been canceled because ANA never reported this. ANA themselves refused to rebook my flight. United then said they would only rebook my flight for $600. After three hours of calling I was able to rebook my flight. My total trip was delayed 7 hours.

Flights got canceled due to weather and rebooked; however, were rebooked for the latest times and I was unable to move anything up.

Overall great. For improvement: early online check-in with seat choice.

The food was really good and healthy. Hopefully, next time final confirmation before the flight is earlier with complete information such as the Seat and Terminal Numbers.

It was so disappointed trip by unexpected company's fault delay. It had taken 3 hours delay for mechanical maintenance plus another 3 hours for bad weather.

Flight was excellent. Transfer from one airport to another airport for a connecting flight was difficult and stressful.

They lost my luggage on the inbound flight and then lost it again on this flight. I called online travel agent to change earlier flight to get a longer layover in Vancouver but ANA denied it