I paid $49 to select my seat---6A a window seat just behind first class. When I started to get on the plane I was told that my seat had been given to someone else and I now had a middle seat. They finally gave me an aisle seat. When I told them I wanted my $49 back, I was told I would need to call alaska and fight with them to get my money back. And when i was on the flight people going by kept hitting me with their bags. I have tried calling alaska twice to talk about a refund but never got thru to the right person!
We were asked to be flexible and change our date and flight for $25. We met guests who were paid much more. Our seats assigned were the last row backing to the wonderful smell & sounds of the restroom. People waiting in line to use it as well. Further, we could not use the $50 to pay for our $120 baggage fees.
The kiosk for check in/bag check in. I liked the older version where you did everything on the kiosk (check in and bag tags). This time I needed to use my phone to check in and then scan the ticket from my phone to complete the bag tags. I didn't care for this new method. The older method was simpler.
Flight crew had the courtesy to ask passengers from my first flight to allow those of us disembarking to go first so that we could make it onto our connecting flights. Worked like a charm. Both crew and fellow passengers working together for a better outcome for all.
Weather caused delays, but since I was in no hurry I asked to reschedule for any other day to make room for anyone in need of keeping their schedule. Alaska accommodated my request with an extra bonus - with a credit to my account for another day…. Always had great experience with the Alaska folks.
We missed our connection to Portland and ended up having to drive.
Easier to file a claim. My fiancé got the flu and we had to cancel. ive been given the run around filing a claim. Call me at 831.588.4346 with a live agent please
Day 1: sit on tarmac very long time then flight cancellation. Terrible communication by airport staff/ground crew. Day 2: further delay and incomplete communication on ground. One part of delay was runway blocked by different flight having mechanical difficulties (different airline). I think there’s something problematic about the airport itself. Same flight crew both days who were great about communication but didn’t have control over the situation. Airport seems to have expanded too rapidly and be unable to keep up with demand.
Spent extra to choose my seat. Found a window available so grabbed it. They did not mention the row didn’t recline. Had over 5 hour flight stuck in a straight back chair. Traveling for funeral - needed to rest and couldn’t get comfortable (row infront of exit😒 should have realized but wasn’t thinking I guess).
Overall it was a good flight. No issues. Alaska Airlines is always my first choice.
It was terrible, I sat next to a person with a cat, I'm allergic to animal dander, my discomfort was extreme
Seats were really tight and the seat belts did not give enough slack.
Great list of movies, seat was generally comfortable, but not much shoulder room. The fresh baked cookie mostly made up for the lack of variety with the meals, which were all tomato based.
I like in St George and prefer to fly out of CDC than SGU. Hopefully, they will continue the flights out of Cedar
Broken jer bridge. Poor communication about it. Lost 2 of 4 luggage pieces
Overall, it was okay. Seat was a little cramped. Would’ve liked more substantial snacks or opportunity to buy some.
Newer plane, relatively easy boarding, not a full flight and was told that we could not be moved up because of weight and balance issues. Otherwise, a very good experience.
Other then mechanical/ computer problem and 3.5 hours flight delay the flight was great. I guess that what happened when you fly an old airplane now a day.
I was with one of the last zones to board. It was kind of annoying to finally get called to board and my whole section was already on the plane. Clearly they boarded with previous zones. So by the time I got on board, there were no spaces for my luggage above my head. I had to put my luggage 4+ rows behind me, which meant that I had to wait even longer to get off the plane, since I had to wait for those rows to clear the aisle before I could retrieve my luggage and exit the plane. This also held up the plane cleaners, as they couldn't service my row until I cleared it, so they were all standing there waiting for me, while I'm standing there waiting for the other passengers to clear the aisle. Anyways, I wasn't in a rush this time, so I just waited, but I could see that being a problem in the future. Now, I could have checked my luggage, of course, but coincidentally, a friend of mine on the same flight got their luggage damaged (wheel completely knocked off) and was told by the Baggage Attendant in the airport that Delta doesn't "cover wheel damage" on luggage. This was disappointing to hear. I'm glad I didn't check mine through. If it were my luggage, I'd be highly frustrated to hear that. It makes me not want to check my luggage in the future.
I think they can provide the better food/snack option for the 4 hours flight. Drinks are fine.
Not as good as expected Air Can needs to improve totally rated on internet as worst
Received an email the night before showing that there would be seatback entertainment on our flight. We get on and there was no seatback entertainment. And then it was a scramble to try to set up the iPads for the kids before takeoff so they could watch something for the four hour flight.
The reason I don’t fly United. No in seat entertainment for a long flight and inconsistent WiFi and entertainment available from my device.
It was 4 hours late. Almost missed my connecting flight no food or drinks on connecting flight. Overall terrible experience
It was a good flight. Nothing comes to mind about how it could have been better. It was a newer plane, seemed like a great upgrade from your older ones. Staff was very good as well.
The food for long haul was poor compared to Singapore airlines economy. Pasta plain with tomato sauce . Singapore airlines give me Hagen dash small ice cream cup it was great. The choices of dinner course Singapore air also much better The crew mostly friendly. The economy seat are as expected.
The plane was clean. The staff was excellent. The flight attendants were very good. Enjoyable flight. Overall. The seats in the back are too small but, will always be.
I was at the back of the plane with earphones, and I could still hear the chatty flight attendants; I wasn't able to sleep at all.
Flight was 3 1/2 hour delayed with no credit or meal vouchers
United airlines was top for my last trip in every way
Absolutely the worst airline I have ever taken. They lost my baggage and told me my bag tags had been cancelled. When my bags arrived days later I had to pick them up at 3:15 am. My return flight was delayed another 6 hours and they broke my bag. Westjet does nothing to try and make it a better customer experience and all the customers services representatives I spoke with were useless and incompetent. Never flying westjet again.
it's all good nothing you can do make better 😌
Very old planes. Seats were not comfortable. Air was not on during the flight leading to incredibly stuffy conditions.
It was so bad experience they wanted just charged passengers for any reason.
Delta was great. West Jet was not. I booked my flight in Sept (well over two months ago), but was told there were 2 reservations and NO tickets for me, my husband and 16mo daughter. We were unable to go ahold of West Jet over the phone and the kiosk was unhelpful so we had to buy completely new tickets in order to get home that day. I’ve called West Jet twice since and sat on the phone for over an hour without speaking to any representatives.
The seats were some of the most uncomfortable I've ever been on. Other similar-sized jets with the same seating arangement have been far more comfortable. This interfered with sleeping, so it was a big issue. Moreover, the lack of a digital boarding pass forced an extra trip to print one, and the overall digital experience was poor. WestJet's website could not figure out one of my flights existed.
The seats were some of the most uncomfortable I've ever been on. Other similar-sized jets with the same seating arangement have been far more comfortable. This interfered with sleeping, so it was a big issue.
flight was delayed and stewards were preoccupied and not helping passengers. The pilot was very communicative which was great. The window was dirty as were the back of the front seats with chewed gum and slime on it. I hope this helps.
Traveling on two legs the food was identical and not very good
Agent checking me in was great. Plane was nice. Problem was with the handling of my fragile check in. They damaged my steel drum, waiting to hear back from them to see if they will take any responsibility. Think twice about travelling with something fragile, they don't seem to treat it any different than normal luggage
flight was delayed, there was open communication about the delay the delay pushed way past the posted delay time and
This was my first time flying on Air Canada and the experience was good and pleasant enough, great crew members and the price I paid was amazing,
This was my first time and the experience was good and pleasant enough, great crew members and the price I paid was amazing,
I was overcharged either by United or sister airline Air Canada. It's exhausting dealing with companies nowadays that irresponsibly abuse access to credit/debit cards.
Air Canada is not only the worst airline in the business but the worst business in history.
Your crew was so so so wonderful Only thing sound be great if you kept some phone chargers and converters rest 👌👌👌👌
Delayed 3 hours. Gave us a food voucher for CA$15, to places that were already closed or not serving food. New plane did not have entertainment options. When disembarking, they had closed the direct route to baggage claim, rerouting us through another terminal 0.5miles away. Overall, a terrible experience.
Minimal food offered (crackers). Had to clean the seat with a wet wipe because of dried food.
Super. Planes were clean. Flights were on time. boarding was smooth. Flight attendants were professional.
I overpaid for the trip. They would not consider giving me any compensation or a credit.
