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Pros: "We left on time"
Cons: "The size of the plane is just so bad"

Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."

Pros: "Crews are very friendly"

Cons: "The flight was more than 4 hours late making us miss our connections"

Pros: "No food, late by hour"

Pros: "Nice plane, good service and pilots, great landing - no issues at all."

Pros: "Connecting flight attendant was extremely helpful"
Cons: "Delayed due to weather this missed the first connection then bumped from first class by a rude gate agent in Atlanta"

Pros: "Good snacks, comfortable flight."

Cons: "Delta needs air conditioning on their flights"

Pros: "Was upgraded to Comfort Plus after they had no seat for me on the plane"
Cons: "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."

Pros: "Crew was amazing"
Cons: "You can add bkfst for A.M flights"

Pros: "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"

Pros: "All was good"
Cons: "All was good"

Pros: "Got first class upgraded. Very nice service!"
Cons: "We left 8am from JFK. Wish the crew had mentioned the 30 minutes waiting time to take off, given the 15?planes in front of us in line to do the same. I was very much needing to use the restroom about 15 minutes into it! I was very uncomfortable"

Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."

Cons: "Had to wait for the crew from another flight before boarding p"

Cons: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"

Pros: "Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants"
Cons: "Nothing"

Pros: "Crew"
Cons: "No upgrade"

Cons: "The seat was very uncomfortable"

Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"

Pros: "comfortable seats in comf+ but no pillow or blanket for 4 hr red eye? Come on delta"
Cons: "Gate agent was the worst in two years..never smiled, never thanked anyone and didnt call me by name or recognize my diamond status. Boarding was a fiasco with the pillars in too small of a gate. FA had too much coffee they kept main babin lights on way too long and kept loudly asking if anyone wanted extra drinks snacks....this is a redeye, people want to sleep!!"

Pros: "The flight staff were very attentive and courteous. I was asleep when drinks were passed out. The stewardess went out of her way to get me a drink after I woke up."
Cons: "Nothing"

Pros: "Crew was kind and helpful. Snacks were great!"

Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"

Cons: "Some of the flight attendants were rude and not very welcoming at all."

Pros: "In flight movies"
Cons: "The flight was 3 hours late taking off which made us miss our connection to chicago so we are stuck in Atlanta tonight with unplanned expenses we were not planning on!"

Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."

Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"

Pros: "Everything"
Cons: "Nothing. Delta is the best airline in North America"

Pros: "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
Cons: "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."

Pros: "Airport is clean and easy to to use. TSA easy to go through. No lines. Boarding was easy with no issues. On-time"

Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"

Cons: "There was a kid screaming on both flights and t was not a good time"

Pros: "The captain kept us very informed about what was going on"
Cons: "Only one engine was working"

Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."

Pros: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Cons: "Layover, confusing mob line at checkin."

Pros: "NothIng"
Cons: "Horrible customer service coming and going. Horrible service on the plane and mostly, some of the rudest people I have ever had to deal with. Delta should take lessons from SWA. By the way, this isn't the only bad experience I've had. Flown Delta 4 times over last six months and almost the same."

Cons: "One hour late after a stay over already 4 hours."

Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."

Pros: "Free tv"

Pros: "I always have a great experience on Delta! Thank you"

Cons: "."

Cons: "Delayed 2.5 hours"

Pros: "Good flight, professional people."

Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."

Pros: "Amenities, seating, plane was newer and nice"
Cons: "Stewardess didn't seem to want to work.wasn't attentive, seemed annoyed, by the time I could order breakfast in 31st class I only had 1 option left. Why wouldn't there be enough for all choices for all 1st class passengers?"

Pros: "All went well"
Cons: "Nothing"

Pros: "Smooth flight, fairly comfortable seats in economy with adequate legroom (and I have long legs), flight attendants actually smile and are polite."

Cons: "Old planes, disinterested crew, full flight"

Pros: "Fast transportation and great seat"
Cons: "The air hostess were rude."

Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."

Pros: "Airlines have no respect for customers anymore, planes are big buses with uncomfortable seating and little more. They nickel and dime you and punish you when you don't want to leave your salary with them."
Cons: "Get rid of the caste system you have imposed and all the fees you want to charge for everything. More room for real people, not seating for leprechauns. Better boarding procedures. Pretty much everything could be better but they have no interest in making it better just charg as much as they can."

Cons: "Pilots could have at least tried to talk to passengers on what was causing delays. Just silence"

Cons: "Checking bags in PHF very poor. Disorganized and poorly managed. Staff needs more training and explicit direction. Kiosks should ALL be in working condition!"

Pros: "Awful"
Cons: "Hot crowded late horrible"

Cons: "Luggage lost never return"

Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."

Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"

Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"

Cons: "Better seat cushions! There is not much padding & the seats get really hard."

Pros: "missed this flight due to delay in transit and security between connections at heathrow"

Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."

Cons: "Seemed disorganized getting on"

Cons: "Customer service was bad"

Pros: "Friendly staff made people feel safe even during turbulence."

Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."

Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."

Pros: "We were rerouted through Philadelphia."

Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."

Cons: "The airline decided to randomize seating so boarding was an absolute mess, with families switching seats, understandably. Flight attendants didn’t help at all or try to de-escalate the issues. The bathrooms were dirty and unkept which is unacceptable for long flights."

Pros: "I lost money, I came back a day later wish it wasn’t plan and is NOT ok ."
Cons: "kieytcha@gmail.com"

Pros: "Everything"
Cons: "Middle seat"

Pros: "I felt like the staff was always doing something. Drinks, then food, then more drinks, then even ice cream! I really enjoyed this flight."

Pros: "Clean plane"
Cons: "No food"

Pros: "Flight was smooth, left on time and arrived early. All the staff were friendly, even humorous."

Pros: "Video entertainment not working for my whole row."

Cons: "Very cold airplane"

Cons: "3 hour delay and much confusion. In and out of aircraft."

Pros: "I had like they way that It was a 777 aircraft that I flew in the crew was extraordinary."
Cons: "Nothing"

Cons: "Cero entretaintment"

Pros: "Ease of boarding and on time flights"
Cons: "Leg room and entertainment"

Pros: "Very nice staff"
Cons: "Nothing"

Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."

Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"

Cons: "Seats are uncomfortable and inadequate for a comfortable ride."

Pros: "Nothing."
Cons: "They would not let me board for being less than 5 minutes late."

Pros: "Nothing"
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"

Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"

Pros: "Laura was very helpful and so was the gate agent."

Cons: "Flight was delayed 4 hours so we missed our connection. The entertainment system was down during the flight and all they did was apologized over the speaker. There was no rep waiting to help upset customers so we had to wait TWO hours in line as there were only 2 girls at the counter when there are 6 counters. They were completely unapologetic and although they set us up on another airline to fly back, the whole experience was completely unsettling. AVIANCA NEVER AGAIN!!!!!!!!!!"

Cons: "Terrible transit to terminal in LAX with shuttle and stairs"

Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."

Pros: "Flight was on time and got us past Hurricane Matthew w/o any issues."
Cons: "People were shuffling around their seats, no wifi, limited snacks...no frills basically just gets you from point A to point B."

Pros: "Nice aircraft, clean, comfortable, friendly staff"

Pros: "I really like the crew on this flight, they were very polite and very friendly."
Cons: "Boarding again same comment as above. Comfort was good because I had paid for an upgrade which I actually thought I was paying for the international flight but found out it was actually for the Charlotte flight which was a surprise it was not very clear from the tool. So hence the Comfort was great on this flight. But the tool needs to make it much more clear as to what you are selecting the upgrade for. Food, there has got to be something else out there other than pretzels, I understand why we do not have peanuts, but a little bit more variety would be very nice. I understand there's a cost tractor, but often pretzels tend to be fairly stale. Short flights entertainment."

Cons: "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."

Pros: "Everything!"

Cons: "flight was canceled not warned 12 hours waited at the airport just terrible service"

Cons: "The front desk did not allow me to board the plane. I am supposed to attend the memorial service of my Mom who passed away two days before."

Cons: "Crew member in first class not polite at all... And there was no food on a 5hr flight even in first class."

Pros: "Crew was helpful, both in the air and on the ground"
Cons: "Wasn’t able to do my pre-check via the airline due to a technical glitch on their end, but boarding staff was very helpful and should be commended. Their also wasn’t any inflight entertainment options, which for a 4 plus hour flight would be helpful"

Cons: "Friendlier service."

Cons: "The WiFi for the personal entertainment system wasn’t working properly"

Cons: "They need to learn from asian airlines (specifically Thai Airways)"

Pros: "I finally arrived."
Cons: "More communication about delay and lost luggage."

Cons: "A mechanic issue with a fan in the cargo hold kept us from boarding for 40 minutes. Once we boarded and got out onto the tarmack they discovered an issue with the GPS. We sat for 2 hours before going back to the gate. Maintenance came on and fixed it. Then we took off.. 3 hours late"

Cons: "Everything. We were incredibly delayed which happens but none of the staff knew what was happening. Different passengers were told different things and when we tried to ask questions they were far from helpful. It was not a good experience at all."

Cons: "Plane had no entertainment"

Pros: "The crew, the speed (we arrived early), the boarding."
Cons: "NA"

Cons: "Faster boarding"

Pros: "With the amount of bad press that United has, I did not expect much. However, flight was on time, everybody was polite, movie selection was excellent (several classics, box office hits, comedies etc, they even appropriately put "Die hard" under Winter Wonderland), food was good and salted caramel ice cream for dessert was a very nice touch."
Cons: "Tiny seats. My God, would it hurt to have TWO arm rests? I ended up sitting for 8h crooked to the right, just to avoid touching the guy beside me."

Pros: "Got to gate on time. Attendants nice, good service"
Cons: "seats of course. No room anymore"

Pros: "Crew was cheerful."
Cons: "Bring your own everything, even your own entertainment. Download the app before you fly so you can watch 20 year old movies."

Pros: "I am so disappointed of this trip and United airlines"
Cons: "The worst trip with United airlines specially from Huston to El Salvador"

Cons: "This flight and three others arrive into Dublin at 5:00 am This is a bizarre time to arrive at a destination"

Pros: "I LIKED THE WAY I WAS TREATED BY PERSONNEL AT FLIGHT DEPARTURE ZONES ESPECIALLY IN VANCOUVER AND CHICAGO. WHEN BOARDING THE FLIGHT ATTENDANTS WERE POLITE AND HELPFUL IN GETTING MY CARRY ON SUITCASE PROPERLY STOWED."
Cons: "THE OPTION TO WATCH TV WAS NOT USED AS I PREFER READING AND CHATTING WITH FELLOW PASSENGERS AND I DID BOTH!"

Pros: "On time, pleasant crew"

Pros: "It was great"
Cons: "All good"

Pros: "Crew. Club soda. Safe landing."
Cons: "Pay for movie. Delayed plane that landed 10 minutes after boarding for connecting flight which was last flight of the night."

Pros: "Take off and landing very good"

Cons: "0% leg room :("

Cons: "Unassigned seating from the beginning of the trip made the trip arduous."

Pros: "Nothing"
Cons: "7.99 to watch DTV with very limited Choice you get more from Jet Blue Free The sound jack was worn out so I had to jiggle it to find the spot it worked and then hold it for 5 hrs They appear to be cutting corners"

Cons: "Very late"

Pros: "Good job."
Cons: "Could not get movies to play on iPad or Mac book pro."

Pros: "Nothing"
Cons: "Indifferent staff, absolutely no customer service Flight late, no food, no entertainment, seats extremely cramped, packed in like sardines, no personality at all, just attitude- get through it, provided basics, waited 20 min for first bag to appear in luggage carousel too, nothing good about it! It would be revolutionary if one airline valued their guests and showed it! Instead of cattle they manage and transport"

Pros: "It was a sparsely populated flight, I was able to lay down and sleep, very nice!"
Cons: "No problems, al was fine and I slept very well. No complaints!"

Pros: "Nothing"
Cons: "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers"

Cons: "Unfortunately the first leg of our flight was delayed over an hour. Although we made our connecting flight (barely), our luggage didn't make it onto the plane. It was OK since it was our return flight and we received our luggage later the next day."

Pros: "At least the seats had power outlets."
Cons: "Crew appeared to hate their jobs, only peanuts and water for a 2.5hr flight. Plane was good but united sucks."

Cons: "I don't like delays..."

Cons: "I am young but I am in heart failure and have an artificial heart. I had requested wheelchair service so I didn't overexert myself at the airport and was wheeled right up to the gate. There were two other older passengers in wheelchairs, one on either side of me. When it came time to pre-board flight attendants came up to both men and helped them on board. They ignored me. Then they announced regular boarding. I had to remove my bags from my lap and get up out of the chair and go to the gate to say I needed to preboard. The man looked annoyd and said they had announced it. When I explained how no one came to me but they did the others he said I could go now. I said I needed help with my bags and he acted VERY surly and put out. He did help me but I felt like they assumed because I was young I couldn't possibly be sick and treated me like a liar."

Pros: "Nothing"
Cons: "Awful service,"

Pros: "It really was great. On time, crew was helpful and friendly"

Pros: "On time, friendly crew, bags got through timely"
Cons: "Nothing in particular."

Pros: "The cabin was clean and the staff was polite."
Cons: "The food that was supplied was meager!. When you fly half way across the United States and get 2 cups of a soft drink, no peanuts or chips; that is terrible."

Cons: "I arrived at YVR to check in for my flight at 4 pm. I was told they couldn't find me In the system anywhere and when they finally did find me they told me they had booked my seat onto another flight that didn't leave u til 6 pm and I would arrive home in San Diego at 10:40 pm. They refused to check my luggage because they said I had arrived too early. I wasn't too early for my originally scheduled flight! I now had to sit in the airport for 5 hours. I had to call home, arrange a sitter for my children whom I was suppose to see at 8:55 pm. They said there was nothing they could do about it."

Pros: "On time, great crew"
Cons: "Small plane, last row of seats are the pits"

Pros: "Nothing much"
Cons: "Your refund or rescheduling policies."

Pros: "Was quick enough and on time."
Cons: "Please start charging obese customers more money for their tickets. Seat I was in had me squished because the other passenger was so big. Its not fair that I have to give up half of my seat."

Pros: "It had been years since we last flew UNITED. Honestly, we were a bit apprehensive after learning of friends' negative experiences but we moved forward with our plan. The flight was smooth, and ahead of schedule and the crew was totally on top of their game. SPOT ON!"
Cons: "If I would make ANY suggestion, it would be to load people from the back of the plane to expedite loading. Your current 'zone' approach results in lots of waiting for passengers lo sitting in the back....as the front passenger's mess around, trying to get themselves situated...CLUELESS that there are a hundred others WAITING in the aisle, as they tussle with their sweaters, purses, tech equipment, etc. (if you get my gist!). Just something to consider....."

Pros: "Crew and services"
Cons: "in flight movies were not free while most other airlines offer passenger free in flight entertainment."

Pros: "Headphone slot. Free wifi"
Cons: "Tight seats in coach..expected"

Pros: "All good"

Pros: "The plane was clean, left on time and arrived early. Expecting that there were too many carry on bags, they offered to check some bags at the gate for no additional cost."
Cons: "The snacks were a waste of time. The charge for the entertainment system is based on the published flying time but since those are overstated to improve on time performance, the entertainment charge was excessive."

Pros: "Kayak was not aware that my flight was changed to another airline. Great notification!!!!!"

Cons: "I was in the very back seat, and the lady in front of me had her seat leaned back the entire time. I had no room, and was extremely uncomfortable"

Pros: "The crew was very helpful"
Cons: "The fiesta packet of food is terrible, the coffee creamer was curdled in 3 different cups that I tried"