They served food even late for people who wanted to eat
Pros: "No Crew."
Cons: "The flight was cancelled, never went."
Pros: "New plane, nice crew, good entertainment, good food."
Cons: "The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience."
Cons: "Nos tienen esperando 40 minutos en el avión sin dejarnos bajar, he perdido mi taxi y ya lo cobraron de mi tarjeta. Es una burla LATAM siempre jugando con mi tiempo... siempre."
Pros: "Crew members were friendly and helpful"
Cons: "Boarding, comfort of seats"
Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"
Cons: "They always on time"
Cons: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Pros: "Crew was great! Seat a bit tight, like all airlines In economy"
Pros: "Crew is friendly, plane is new and clean"
Cons: "they charge to choose seats before hand, shouldn't be a privilege to do so"
Pros: "Flight was on time; the plane was clean and well-lit - it actually looked new. Entertainment selection was also surprisingly filled with new movies. The headrest was also very comfortable."
Cons: "Not necessarily a critique, but I did find it very odd, and non-standard, that the all the overhead bins were closed during boarding. It gave the impression that they were all full, when in fact, they were all empty. Planes should have the overhead compartments all open until everyone is on board so people can see what space is available."
Pros: "Easy and quick flight. Crew was nice and helpful"
Cons: "We were about 15 min late"
Cons: "baggage delivery"
Pros: "The leg place and reclining chair"
Pros: "Seats were acceptable. Crew was competent and prompt."
Cons: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."
Cons: "more seat space and padding, no charge for soft drinks"
Pros: "The flight left and arrived on time, which is always nice."
Cons: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Pros: "Boarding and Check in was really good"
Cons: "The temperature of the plane was too cold. A bit warmer would have been better."
Cons: "Couldn’t check in on line"
Cons: "Retraso en el abordaje y salida De Santiag y retraso en la entrega del equipaje en Lima"
Pros: "I like Everthing ......viva air sucks"
Cons: "Delay meant I missed a meeting deadline."
Cons: "Poltrona dura e desconfortável Tomadas de energia não estavam funcionando Temperatura muito baixa (estava frio)"
Pros: "Being on a plane!"
Cons: "Having our initial flight delayed by 8 hours for a vague technical problem and given no info."
Cons: "They lost my bag and I had to wait a full day to get it back."
Cons: "Hidden baggage fees. Extra fee to check in a bag was not disclosed at the moment I purchased my ticket. This airline doesn't even provide water to passengers. It's as stingy as it gets among all other airlines I've flow and value for money is poor."
Cons: "They were unable to check my bag through my final destination thus I had to clear customs, secure my checked luggage, and recheck. If the agents had responded to my situation and taken charge, I would have made my connection."
Pros: "Everything was good. Cabin crew were very kind in serving."
Cons: "There was nothing that I did not like"
Pros: "Personal on board is always great in LATAM"
Cons: "Personal at gate always suckin LATAM They lie in order to push their policies"
Pros: "Plane was huge and comfortable. Lots of movies and shows to pick from. Crew friendly and considerate. Pillow and super comfy blanket. They offered dinner and breakfast on an overnight flight. Only ate egg and it was normal plane food. We landed 30 min early."
Pros: "The inflight meal was delicious. I was not expecting so many choices."
Cons: "Mechanical problems go start. And the crew in Orlando did not keep passengers up to date."
Pros: "very nice crew, good food and drink on board"
Cons: "There is no VIP lounge in Lima anymore. It is unbelievable that Latam, maybe the biggest operator in that hub, doesn't have a lounge. The layover stunk!"
Pros: "The entertainment was good. The crew was very friendly and helpful throughout the flight."
Cons: "The coach seats were unreasonably small. I have never been on an airline with such small coach seats. There was virtually no leg room. For this reason alone, I don't think I would fly LATAM again for a long distance flight. It was too uncomfortable."
Cons: "I was a little confused with the checking, due to the use of the new machines. I am not confortable using computers."
Pros: "customer service in Bogota"
Cons: "needs to download the app to watch movies if you do not have a I pad or smart phone????"
Pros: "Boarding was fast."
Pros: "The crew was nice, the food tasted great, and they had a variety of movies to watch!"
Cons: "There's not much I didn't like."
Pros: "Good crew, decent service, edible food."
Cons: "Long delay between boarding and take off. Sat on the ground at Lima fo almost an hour. The map function did not work but good entertainment choices otherwise."
Pros: "Enjoyed the large choice video possibilities."
Cons: "Too long of a layover in Lima. My screen kept popping back to restart during the video I was watching."
Pros: "LA TRIPULACION"
Cons: "SE PERDIO EL EQUIPAJE, LUEGO DE MAS DE 24 HRS NO LOS DEVOLVIERON"
Pros: "electronic boarding pass"
Cons: "1 hour delay"
Cons: "Flight attendants not wiling to help!"
Pros: "Staff was nice despite the situation."
Cons: "The flight was cancelled, we were reassigned to a Turkish Airlines flight that departed more than 6 hours later than our cancelled flight, we were given lunch but at a fast food restaurant even when we had to carry along all our luggage (super un-practical). And searching for info on twitter I found out this flight gets cancelled quite a lot."
Pros: "Good service"
Cons: "I lost my luggage (bag). I had to wait about 1 hour to go to the counter. Airport staff told me to go to gate 11 then gate 1 then finally to Latam counter."