Pros: "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
Cons: "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
Pros: "Amazing crew Efficient staff"
Cons: "Few room for legs No USB charger No individual screen (we couldn't even see the subtitles on the chinese movie)"
Pros: "Crew was nice"
Cons: "Seat could have been better but less crowded on the way back so I was able to change seats for more leg room and arm rest"
Pros: "Friendly, attentive, attractive crew."
Cons: "In-flight entertainment was lacking good selection of English movies."
Pros: "On time! Great service."
Cons: "Only slight disappointment is they couldn’t arrange a limo because I was outside the two day window. They did have a limo waiting for me in the way back, when I didn’t need one!"
Pros: "Efficacy boarding, good entertainment"
Cons: "Better food and snacks"
Pros: "Crew were very good and good aircraft"
Cons: "The business lounge is poor at Pudong and so is the food."
Pros: "Crew was very helpful with boarding and very friendly and hard-working."
Cons: "Entertainment system kept resetting duing the first couple of hours during the flight but otherwise was good."
Pros: "The crew was very friendly, the plane was clean, the food was ok. The portions were great but the food selection was very ethnic and not neutral. The set was not y’all friendly. Couldn’t sleep all 14 hrs."
Cons: "Seat tailored to accommodate a taller customer. 6.2 Nanjing Airport was terrible (customs) more Shanghai connection."
Pros: "I hated the airline!"
Cons: "The food was terrible and the staff was not nice at all. Worst airline."
Cons: "Got to China. And for some reason they were not handing out 24 hour visas to anyone that morning. Have a 19 hour connection and not allowed to leave the airport. Asked the airline to change the flight so the wait would be significantly less. Very rude China Eastern staff who yelled instead of trying"
Pros: "Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem."
Cons: "No entrance forms for foreigners to fill before landing. Shocking to learn that A black guy found "dead" in the middle of the flight, probably due to heart attack China Eastern web site is horrible as it only allows passengers who bought their tickets DIRECTLY from their web site to access booking managing like seat choice and printing boarding pass. If you bought tickets from travel agents like Justfly.com, forget to use China Eastern web site to manage your booking, HORRIBLE, HORRIBLE, HORRIBLE"
Pros: "Food was good. Great idea to have main 2 meals and a light meal at the end. Flight attendants came around with water every so often. IFE was excellent which helped make the flight go faster."
Cons: "Boarding was a bus gate which was a long ride."
Cons: "We did not receive the seats we chose months prior when we originally booked. The crew was not engaged and unhelpful. There were no veggie options so we did not eat. We received buns and desert. Terrible service overall."
Pros: "Movies and ability to stretch in back of plane"
Pros: "The flights were on time (including my transfer flight) and smooth. Food was mediocre but nothing worse than any other airlines."
Cons: "Not much maybe just the food but the flight attendants are very nice."
Pros: "On-time arrival"
Cons: "Everything else. Very uncomfortable seat. Terrible food and service."
Pros: "Crew were really fantastic. Very accommodating on requests."
Cons: "First time i flew early in day to vietnam.. not airlines fault just threw me off"
Cons: "5 hours delay in Shanghai/ no fin"
Cons: "Long layover"
Pros: "The staff was friendly and polite. There was movies, TV shows, etc to watch. The food was decent for airline food."
Cons: "2 days of delays and unorganized at times"
Pros: "The free wifi!"
Cons: "The absurd emergency aisle seat fee. Nobody sat in the aisle the entire flight. I’m a very tall person, not a tiny Asian who can sit comfortably side by side to people with the person in front of me having his chair back the entire way for 14 hours!"
Pros: "The food was amazing two hot meals and a couple of snacks."
Cons: "Economy is not the way to travel on an extended flight, aisle seat is bearable but otherwise a fail in the comfort side."
Cons: "Flew in business. Absolutely no understanding of service. Incompetent and lazy crew that speaks extremely limited English. Food is very basic, drinks are worse than in economy of good airlines such as Emirates."
Pros: "Really all was very good, especially their only making necessary announcements but no droning on and on about this and that that often happens on American Carrier"
Cons: "Nothing to complain about."
Cons: "Didn't even get into that"
Pros: "Better attention and more organize aboarded. Very good food and great attention."
Cons: "Long fligth and is very uncomfortable the space."
Pros: "Despite it being a large flight, we were boarded as swiftly as possible. Additional organization could have made boarding more effective. Great movie and game selection for in flight entertainment."
Cons: "Terrible customer service. The airline cancelled our flight and rebooked us for another flight that would miss our connecting flight. When contacted, we were told they would not assist us and we would be charged to adjust further. After endless back and forth on the phone we were rebooked for free BUT an additional 6 hours were added onto our trip. While aboard the flight our crew was very dismissive. When asked about food being served we were given multiple different answers. At first we believe this was due to a language barrier. Yet we found a stewardess who was fluent in English. When we (along with a couple behind us) asked her what is on this sandwich (we do not eat pork and the wife of the couple behind us has a seafood allergy) we were told, “don’t know what’s on the sandwich. Maybe chicken. Maybe fish. Have your husband try it and tell you”."
Pros: "the flight staff and comfort was excellent."
Cons: "You are not allowed to use the phone during the flight even with flight mode so it is quite disappointing."
Pros: "Overall okay !"
Cons: "The quality of your head phone is totally below standard. The sound quality is really bad and ruins the novelty of a "just released" movie. Please get proper headsets..... what you are doing now stinks of "cost saving". The breakfast variety was not good.... not balanced ... a complete "mish/mash" ....semi East meets West. Please get someone professional to put a proper breakfast menu together"
Cons: "Over 3 hour delay. 2 hours spent waiting on the tarmac. They served the food before take-off, which wasn't a good sign."
Pros: "The crew was attentive throughout the flight."
Cons: "The length of my layover was long, but for the price being significantly cheaper than competing airlines and and in short notice, I can't complain."
Cons: "You are not allowed to use your phone even in flight mode. Food is disgusting"
Pros: "Staff was friendly."
Cons: "The leg room was tight."
Pros: "The flight was on time and got me where I needed to go."
Cons: "The food was poor quality, the worst airline food I have had in a long while. The selection of entertainment was very limited. We stood in the pouring rain, waiting to get on the flight. A lot of the passengers (and their carry-ons) were wet once they got on the plane."
Cons: "The flight was delayed over an hour and a half and the ground crew were not very helpful or friendly."
Pros: "Lot's of entertainment options on in-flight console. Also, the price point was very reasonable."
Cons: "The crew often ignored requests and not enough meals/ snacks were served for such a long flight."
Pros: "Flights were on time, quiet, and we were fed sufficiently. We purchased tickets separately, so requested to sit together when we checked in at the airport. They accommodated us to sit together for the first flight, but did not try for the second flight, which is mildly annoying. Leg space was great int he exit rows and pretty average in non-exit rows."
Cons: "The airline lost my travel partner's luggage. Despite a 5 hour layover, her bag did not make it to our final destination with us. While I understand this happens, what was really frustrating was the airline's, and lost luggage department's ability to provide any information about where her bag was and when it would arrive. They were unresponsive for 3 days. They did not follow up, though we tried calling, no one answered nor returned our messages. We finally got information after returning to the airport in person, and they bag was delivered within 24 hours of that in-person follow up."
Pros: "Nice lounge and pleasant boarding process. New B777 aircraft with comfortable biz class layout. Biz class reasonably priced."
Cons: "Food quality way below quality for trans continental flight."
Pros: "The lounge in Shanghai was second rate--bad wifi, mediocre food. The business class seat was very comfortable and it had a lot of shelves and places to put things."
Cons: "The Chinese food and the Western food on our flight were both not very good. The cabin crew did not pay much attention to the needs of the passengers. They never asked about beverages. When I got up and went to the galley to ask for a cup of coffee after dinner they took my order but never brought the coffee."
Pros: "Service provided by air hosters"
Cons: "Short distance taken off. I thought it was risky"
Pros: "Everything- punctual departure and arrival. Food/drink was decent. Friendly crew members."
Cons: "No "personal" entertainment in international flight but it was only about two hour fight. So ok."
Pros: "Good was good"
Cons: "Didn't like having to take bus to plane"
Cons: "Flight was due to take off in the morning- about 9am. There was not notice given that it was canceled until 2pm. I received a notice after the flight had presumably taken off. We were able to rebook on a Dragonair flight leaving at 11:00."
Cons: "Domestic portion of the flight was first canceled then rescheduled then delayed. This issue keeps occurring and should not be recommended on Kayak!"
Cons: "Delayed, very rude to Americans, not accommodating"
Cons: "Departure always not in time"
Pros: "Lounge hard to find. Offering and help poor in lounge . Loading for business was great"
Pros: "Amazing crew, very polite and helpful Excellent take off and landed super smooth - koodoos to the cockpit team The seats on the aircraft from Beijing to Vancouver was much more comfortable that the aircraft before ( Vancouver to Ho Chi Minh ) but I think that it’s because it is a newer aircraft"
Cons: "The food quality was very poor and portion too small. This could utilize some improvements"
Pros: "It was an "average" flight"
Cons: "Food sent me and others to the bathroom---not good"
Cons: "Don't like the food at all."
Pros: "Courteous crew, more organized than the Houston flight. Good food. The airport is very easy to follow and find places."
Cons: "Long ride from airport to the hotel."
Pros: "TICKETING, Leg room"
Cons: "Boarding, Flight amenities & entertainment, imited English"
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Cons: "Horrible staff. I ordered wheel chair and was told to follow one other person instead. There were about 10-15 people who needed wheel chairs following one person on foot...Food was horrible too.."
Pros: "The in-flight meals from SFO to Beijing were good and the flight attendents' service was up to the standard."
Cons: "The transfer at Beijing was awful."
Pros: "Everything was okay"
Cons: "Everything was okay"
Pros: "Crew Members are excellent, professional and polite at all times. No one shows their tiredness on long flights. The bathrooms were kept clean through out the flight."
Cons: "Tight seats through out the flights. I am a regular Tea person. When I asked for tea they give the Chinese green/jasmine tea. I don't think they have regular Lipton or Irish Tea. I ordered Hindu meal, for a airplane food it was OK, it could be better. Only thing travelers need to know, Beijing customs/security has long lines and their security check is intense in the transit for the carry on luggage especially after a long tired flight. For this reason I am having a second thought about flying Air China via Beijing. Also, they have random check before boarding."
Cons: "Had an issue with our tickets tried calling kayak and no answer Air China was unable to resolve the issue either. Won’t be using either one again."
Pros: "Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture."
Cons: "When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off."
Cons: "flight was late, barely made my connection (which was also late)."
Pros: "Attentive gate staff who made sure there were no issues with my seat and made sure to seat me with my husband. Honestly just a long coach flight, maybe don’t fly coach if you can’t handle being a little uncomfortable. I was expecting much worse from some of the reviews. Bring your own food though. Good selection of films."
Cons: "Terrible online check in."
Pros: "I liked the food but few selections. I liked having ice cream as a treat."
Cons: "Some of the Chinese movies did not have subtitles or the subtitles were too small to read. Middle seats are the worse and the chairs do not recline that much back."
Cons: "Even at check in in LAX, the staff didn’t speak English. They also didn’t code my ticket correctly so there was no wheelchair assistance (disabled) at transfer or destination. They could not accommodate food allergies- when I called the customer hotline they told me to pack my own food for a 19hr flight i.e. I had nothing to eat the entire journey !"
Cons: "I flew Alaska Airlines to San Jose and San Jose to Shanghai on air China. I was told by Alaska my baggage would be carried all the way through to Pudong airport. My baggage claim ticked showed that. When I got to PVG Pudong airport in Shanghai my baggage was not there they were not very helpful and difficult to understand. They told me they thought my baggage would come ther on another flight and gave me a form. By the next evening I had not heard from them. I emailed them again and I'm currently in Japan waiting to see if they will send me my luggage. Do not expect the kind of customer service in China as you would in the US or Japan.Shanghai airport is, at best, difficult to navigate...stay away from all the taxi solicitors."
Pros: "Empty plane less than 100 passengers"
Pros: "They have taken care of me like no other airlines do this days, always with a smile, lots of movies to watch from all over the world"
Pros: "I made it to Bangkok and back safely, no delays, no lost luggage."
Cons: "Old plane, gross stained faded fabric on seats, dust cover vents , dirty tray tables. good thing i brought my clorox wipes. Zero leg room, and of course I had tall people behind me so I was unable to recline my seat. The food was terrible the wine was worse.The food was mostly edible on the way there, but on the way back I barley ate anything. There was only one chicken and rice entree that had flavor. Apparently you can not have your phone on the entire flight, good thing i brought my IPAD for entertainment. The entertainment system was mediocre most of the movies were in different languages with english subtitles. I brought wine from duty free in Bangkok, but it was taken during connection by security in Beijing. Maximum volume that you can bring with you is 100ml. The options were to go out and have my wine checked in my carry-on or they will hold it for 30 days and I could come back and picked it up. What a scam, cause you can buy from the duty free in Beijing and bring it with you."
Cons: "Same as above, and the entertainment is also limited for western customers."
Cons: "they lost our baggage"
Pros: "Loved the wide seats and space between seats. Staff service was impeccable."
Cons: "My TV screen was not functioning well."
Pros: "more legroom than usual, and seats reclined more than average, making for a fairly comfortable flight. Entertainment options in English are somewhat limited."
Cons: "i ordered the special vegetarian meal, while my son had the standard meals. The special meal was plain rice with a bit of steamed greens, my son's meal was the same plus a bit of chicken. Not much food for such a long flight, and no snacks are offered, so we were both hungry. (and we are not big eaters) We had planned to purchase food in the airport (LAX) but all the lines were quite long and we ended up not having enough time. Will definitely plan on bringing food and snacks with us on the return flight."
Cons: "The flight was delayed for hours that caused the missing of next flight at night. Since they were booked separately, we have to buy another ticket on the spot to avoid staying a night at the airport."
Cons: "It took 20 minutes taxi to reach the terminal in Beijing"
Pros: "I like Eva air better. This was ok, but Eva keeps the bathroom in tip top shape. Air China doesn't seem to keep cleaning the restroom throughout the flight. They seem to run late too which is fine because customs in beijing is slow. Plenty of food, no complaints there."
Cons: "So many delays without a notification."
Pros: "the food wasnt bad"
Cons: "delayed 2 hours with no explanation, then delayed on plane for another hour and a half with no explanation. Air china is nothing like flying in the US. they dont tell you anything thats going on and definitely make you feel small in the grand scheme of things"
Cons: "We missed our connecting in the Beijing airport both times. Even though our flights were delayed by several hours, the AirChina staff seemed unprepared to help us about we sat in the Beijing airport for multiple hours before going to Phuket and again on the way home when going back to NYC. They refused to give us meal vouchers and were generally unapologetic."
Pros: "The food was better than other airline. The flight was half full, I can sleep the whole roll seat. The flight attendants were nice."
Cons: "The movie was the same going and coming back. The touch screen was not quite working."
Pros: "Good service . Spacious seating on the long flight from the usa"
Cons: "The delay in take off -two hours on the tarmac with all planes grounded with no reason stated. ."
Cons: "The staff were rude and over all air china is quite disorganized. Their website barely works and it was impossible to get any real answers out of the agents on the phone. I tried to request a celiac or gluten free meal and it took 3 phone calls to get an agent who was aware there were even choices. Also, as I'm aware I'm flying in another country I would have like to see more English speaking competence amongst staff flying an international flight from Asia to Canada and back. The staff were not helpful. Like drones with no time for you. This to me is not service. And an airline is providing a service."
Pros: "Cheap, everything worked out."
Pros: "It's great I'm gonna recommend my friend Air China Thanks again"
Pros: "For economy class it was very good."
Cons: "It was economy class and the seat was uncomfortable."
Pros: "So much space for the legs!"
Pros: "Just a basic airline, don't expect too much."
Cons: "For US passengers, know that Air China most likely won't have your passport number on file to get your boarding pass. This is also known as the VIP number and they will refuse to issue your boarding pass. Not speaking the language can cause more of a headache trying to negotiate the issue. Note that all they need to do is input the passport number into their system. Experienced Air China boarding agents know this but others do not. I was also unable to use their online check in system and instead had to check in at the airport. Make sure to plan ahead. If you have connecting flights through AIr China note that your luggage will only be transferred if you checked them in from a major city. In my case I checked in from LA and my bags were transferred through Beijing to Hailar, but when I went back I checked them in at Hailar and had to physically check them in again at Beijing on to LA."
Pros: "All in all a very good experience. Had read read some reviews critiquing the service, but I had a great flight. Crew, comfort, and cleanliness were all great! Food was decent."
Pros: "I can't really think of anything really. I guess just having my own tv screen with movies that are false advertise in the booklet."
Cons: "Boarding was all over the place, so as the crew. The food distribution was chaotic. Food was a basic typical airplane food. Nothing really special. Entertainment has different shows/movies than the ones in the book."
Pros: "Was pretty cheap. That's about it."
Cons: "Forgot preordered special meal requests. Not enough water served; was super dehydrated after the 10 hour flight."
Pros: "Quick flight no complains"
Pros: "the flight was smooth and well operated"
Cons: "i am not a big guy but the chair was very uncomfy. entertainment was for chinese mostly the food was horrible. i went through 12 hours with no food the crew cant really speak english"
Cons: "2 hour delay on ground. Flight crew could hardly speak English and no explanation for delay. If this was my first ever delay with CA I wouldn't be so annoyed. Seems to be common problem in China. They just can't ever seem to get flights off in time and the public now just seems to accept this as normal. Bussed out to plane. Who does this anymore in Hong Kong? I guess CA is a very low cost budget deal. My chicken and noodles seemed to have lost its chicken somewhere along the way. Red wine ran out as the flight attendant poured out the last glass of what appeared to be the one and only bottle on board, to my neighbor. As it was midnight, with the delays, I tried to have a nap, With no curved/winged headrest or lumber support, it was so uncomfortable, I gave up. I really struggle to think of anything I liked about this flight and airline."
Pros: "Due to a 4 hour delay, I missed my connection flight back to the United States from Beijing. I called the airline to arrange a new flight and found the personnel to be great! She booked a hotel for my family member and I since we would arrive in Beijing past midnight. The flight was sparse and food was okay. I give a thumbs up to customer service, which handled my travel changes very well."
Cons: "The check-in process was extremely slow due to the 4 hour delay. Many passengers had to rearrange their itineraries. The boarding took a long time and the flight did not depart on-time even with the new scheduled time."
Pros: "Nothing great and nothing horrible. The airline is efficient at getting you to and from your destination without frills or any bells and whistles."
Cons: "The food could be better but it's airline food so how much better wouldn't really matter."
Pros: "They can do much better"
Cons: "It was too cold transfer shuttle to plane"