On one of the flights, the situation became sufficiently frustrating that a passenger openly expressed their dissatisfaction. Despite these complaints, we did not observe any meaningful improvement or receive an adequate explanation. The fact that members of our group experienced similar conditions on two separate aircraft is particularly concerning. We recognize that cabin temperatures may vary during a flight; however, the prolonged discomfort and the apparent lack of an effective response significantly affected our travel experience. Passengers reasonably expect a long-haul international flight to provide a tolerable cabin environment. When multiple passengers raise concerns about their comfort or well-being, those concerns should be acknowledged and addressed professionally.
Good. Mm to I am always generally satisfied with Air Transat! 👍
Arm rests are too small and too close. No screens, movie selection was very limited and poor. Food is pretty much overpriced cheap convenience store food.
Crew was good, helpful. Flight ran on time.would have liked to take airtransat home to MTL. But the price back from San Jose Costa Rica was MUCH more expensive than the flight from MTL to San Jose c.r.
The on-board crew were professional and friendly and made the trip feel like we were taken care of well. The gate for the flight departure changed three times...not great but not terrible. Considering it was the day of the New Jalisco Cartel mayhem, we can't really complain.
Onward flight was okay. return from Lisbon was poor as we missed our flight due to a long line at the passport control. Air Transat made no effort to accommodate us even though we were at the passport control 40 minutes prior to the departure.
Thank you for making my first experience very enjoyable. You made it all very pleasant
Great flight great seats will absolutely fly with you again
YUL AIRPORT is the worst. 1 Hr to Get out of the plane, 1 Hr To Cross the Border. 1Hr waiting to be pick up curbside. Trafic is ubeliveble.
Flying to a far away destination is a miracle in itself, so please take these with a grain of salt. The seats are a bit tired, and need a freshen up. The entertainment could be a bit newer, especially with all services available now. The food really is where we need help. But again, flying is a privilege, so all is good.
Cops Airlines is fantastic! The level of care and professionalism provided by the entire crew was top rate.
The flighr attandants were very rude they ignored me didnt offer me anything to drink throughoit the 4 hour flight i feel i was targeted and ignored because i was a darkskin latino man.
We had a five hour layover in the way home from Colombia. I read the "bout your flight" email carefully before we checked bags. We had to go through security right at the gate. Almost lost our ground coffee because that airport only allows 16 ounce of coffee and we had 18. I've been to 48 countries and never heard of a coffee restriction. I can't follow a rule I don't know about. I requested they bring our coffee to our checked luggage. Instead tey gate checked our bag for free. Back to planning transfers in Dallas I guess
My flight delayed and i misss the connection they send me to orlando no to tampa i have to pay a uber to my house
The flight was delayed about 4 hours without any explanation. No wifi or entertainment at all on planes. Had to pay for checked bags I was allowed according to reservations.
Good trip, excellent attention. I like Copa Airlines, the best. 👍🏻
Have veg meal going forward . Other than e everything was excellent !!!
Very good, despite we had a delay because of some problems at the airport.
Copa me elige como "voluntario" para cambiarme y poder enviar a una familia a la cual había sobrevendido los tiquetes. Finalmente me envían a las carreras con Avianca, pero Copa lleva mis maletas hasta Panama y luego las devuelve a mi aeropuerto de origen, dejandome sin mis pertenencias y además no asumen la responsabilidad ya que dicen que es problema de Avianca Literalmente vi cuando el avión de Copa se lleva mis maletas, sus funcionarios en Bogota, incluyendo la gerente local me aseguran la entrega en Miami, pero simplemente era para poder engañarme y dar el cambio de silla por sobreventa
other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....
Crew was great. The crew that came on in Montreal helped us look for a lost passport and could not have been nicer. Our only problem was boarding in Barcelona but was due to airport issue. Not enough staff to get wheelchair passengers to gates.
The flight was cancelled and they lost my luggage which now 5 days later I still don’t have. They gave me food vouchers that did not work so all in all terrible expy
We were sitting in the back of the plane, and they ran out of some food by the time they reached us (last). We didn’t pay less than others so we shouldn’t be treated as lesser for sitting closer to the back. Also, there was a very long baggage check in delay (1hr +) at CDG due to luggage belt malfunction with over 100 passengers affected, yet boarding and take off remained on schedule. We nearly missed the final boarding despite being at the airport 3+ hours ahead of our flight
Flight attendants announced that the flight had engine issue and they could not find the tool to fix it. Passengers stayed on the flight for hours and they announced that they found the tool, but not sure how long it would take. So everyone got off the flights they issued lunch vouchers by using boarding pass, however, mine didn’t work at all. The flight was delayed for more than 4 hours! They rebooked my connecting flight with only 1 hour connecting time, and the 1st flight was delayed again. How worse could it be? I’m glad the engine actually works and everyone is safe.
There should be a visible sign of Air Canada, because I walked all around and I didn't notice where was the desk, I was in a rush for the time because it was very difficult for me to find the D gate.
Older interior meant less luggage storage space. Service was good. I was in business class. I receive better service from other carriers
For me and my wife was wonderful everything perfectly, Tankyou.
Staff was friendly and helpful. People communicating to passengers should speak slower and pronounce better. I had paid extra for aisle seats, but when I received boarding cards in Lima at check-in, I noticed seats had inexplicably been changed and none was an aisle seat !! That is simply unacceptable. It could not be corrected in Lima reportedly, which is also unacceptable. Finally I had to make the request just before boarding the Air Canada flight in Bogota.
The entertainment , bad movies and not too much to select.
Lost luggage. Air canada Airport service for luggage claim was awful.
Crew and boarding very good. Food adequate. Entertainment not accessed.
It’s a new plane, but the most important detail is that the economy class seat doesn't recline—it’s completely fixed. The only one that reclines is in Comfort Class.
We had to purchase an upgrade to get reclining seats. There was no entertainment module.
Even though I we were flying Business, my wife was in a wheelchair and the lady in the counter told the airport employee that he had to make the line (this was a first for us). There was only snacks and a heavier option to sell. The staff in the plane was great.
As previously experienced neither check in staff nor cabin crew were friendly or welcoming
A flawless trip, great experience. Keep up the good work!
Seats are absolutely not comfortable and large enough. There’s a limit and you stepped over it. I understand that there’s a business class, however for the price it costs, it’s just plain stupid for a 50 minute flight.
I had bad experiences before now was excellent I am glad they have business class again
Provide free food and drinks on an international flight. Add updated head rests
Business class seats did not lie flat. There was only powdered milk for your coffee....in Business Class!! Food was good.
Delayed fly, employees at the counter not professional and lack empathy to help, crew inside the plane very rude and unfriendly my fly was delayed for 2 hours. For being this the first time I will say if there is not other option then I will fly with this airline. One more thing, the pilot never said a wakes the whole fly but until we are about to descend. Not a welcome message the wether at the destination and time to arrival. It seems that the airplane was flying by itself without pilots. Terrible.
Do not book with this airline. Flights delayed over 3 hours and no explanation. They keep changing your itinerary every hour.
Awful. Not water, or chargers or space under the seats, the plane was very old and poor maintenance, seats really dirty, sticky, seats pockets with wires pinching your knees. Connection with no announcements, plane departed 1.30 hour earlier for an extra stop to refueling in Trinidad & Tobago. Even that we had a 3 hrs delay, seated in the plane in the runway.
Really bad. Uncommunicated stop in Trinidad & Tobago for refueling. Extra stop added 3 hours of discomfort without allowing off the seat. Not even water, or chargers or boarding groups.
Staff were unfriendly and rude. Was stuck on runway for 2 hours after arrival in Boston.
Horrible service. No communication from the crew as to why a 6 hour delay then cancellation
We waited in an overcrowded bus for over a half hour. It was uncomfortable. It would have been better to have waited in the terminal in a line
I paid extra for a comfortable seat in the second flight, but the plane didn't have those seats, the first one did
The Arajet person who greeted us initially was unhelpful & rude about the mandatory migration form which has to be completed digitally but the systems don’t work properly. The boarding gate was changed twice and initial boarding was delayed. Once on board we we had to wait an hour and a half before take off. It was hot and there was very little room for tall-ish people to fit their knees in. The crew were pleasant but working in a poor situation. The plane was delayed because we were waiting for people from a delayed interconnecting flight. Arajet must have known that before we were asked to board. Better information, decisions & communication were needed.
My seat was broken and the crew had to find me somewhere else to sit. The crew was extremely courteous about this
