Find First Class Flights to Mazatlán

Paid for first class, but the flight attendant for first class did the minimum required. She really ever came to pick up the trash, and never asked if we needed anything. Every person had to ring for the flight attendants if they wanted any extra drinks. When I went back to use the restroom, she was just sitting on her phone.

I paid $49 to select my seat---6A a window seat just behind first class. When I started to get on the plane I was told that my seat had been given to someone else and I now had a middle seat. They finally gave me an aisle seat. When I told them I wanted my $49 back, I was told I would need to call alaska and fight with them to get my money back. And when i was on the flight people going by kept hitting me with their bags. I have tried calling alaska twice to talk about a refund but never got thru to the right person!

The staff is excellent paying attention to your needs which in my case is the need for wheelchair assistance. I will try to fly Alaska Airlines whenever possible and recommend to my friends and family to fly Alaska Airlines!

On time (in fact, early). Easy boarding and getting off.

We sat on the plane waiting an hour before takeoff.

Well it was late 35 minutes for boarding. Something you can't make up in a 5 1/2 hour trip? There IS no entertainment. There IS no food. The comfort is so so. You guys used to be so good. You charged me for check in baggage, then ask people to check it in for free while waiting to board?! Shame on you for turning into Spirit and Frontier Airlines.

From my interactions with the Oakland airport staff through TSA through the gate agents to the flight crew on Hawaiian they were just so kind professional and helpful.. the only thing I would add would be the they need more help and TSA and on the Hawaiian airlines flight it would be so much nicer for them to play beautiful Hawaiian music on the way over there.. they didn't start playing it until right before we landed..

The people were nice. I did not make my flight and they immediately gave me the next one out.

The hosts were excellent !!! We had the BEST time. The pilot was great. Super great. Nicccce landing. Cheers. See YA’LL again sooooon.

i liked that all seats had usb ports and a plug

Free Wi-Fi is good. That’s all - food mediocre, unfriendly crew, poor communication after trying to file a claim for my lost bag, which Delta didn’t even know was lost until I told them.

Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.

Very dissatisfied with the fact that I had upgraded to first class for the second part of my trip only to find out that the lounge was still not available to me, as well as not having any food or drink service on the flight due to weather, so I lost out more than what I paid for.

Did not live up to expectations - lounge benefits of Delta Amex Reerve card not honored for my wife.

Delta cancelled my flight less than 24 hours before departure and provided no alternative options. Left me to fend for myself basically. Scrambled to book flight on another airline and paid a fortune to do so last minute.. Can’t wait to see how Delta deals with my refund.

Overall Delta was amazing from automatically booking us on the next flight once we missed our connection due to a delay to the constant communication throughout the entire process. We will continue to fly Delta going forward more and pay a little more if needed.

Unfortunately I was stuck next to someone who should have purchased 2 seats instead of taking up their space and mine. I couldn’t move the entire 3+ hour flight. Very uncomfortable flight.

Typical flying experience in the US. Nothing particularly good or bad.

I liked the screens in the seat headrest with movies to watch. I didn’t like being forced to check my carryon bag and being told there wasn’t room for my bag - when there were 5 bins sitting empty on takeoff. I didn’t like the “I don’t give a fig” attitude of the flight attendants and the delta gate attendants when I asked why they decided to put me out. They gave me a 1800 number to call but I can’t get a live person on the phone. Customer service is non existent. My business must not be that important to them.

Don't waste your money or points on first class. Delta first class is a joke. The seats were rickety, the food was awful, and nothing worked, wifi, my light, the power plug - and it was dirty - the fold out table was gross. For 2-3 hours, tough it out in Economy.

Lousy No wheelchair. As normal at Atlanta Cheap airline Cheap aero plane. - Neither entertainment nor food on a 5 hour saga

The airplane was an old airplane, seats were very uncomfortable and very little space, they changed my seat and that was no option to get back into my seat even when I was traveling a senior who required assistance.

This is not a low cost airline. Stop acting like o e.

Aeromexico crew made me check my hand luggage in the door of the plane. As soon as I reach Mexico City, I notice that my luggage was opened and 8 games of Nintendo Switch were stolen (700 dllrs value aprox) (the console was there) but the games were stolen. I am very dissapointed of Aeromexico and all the crew. Instead of being a good trip, It was a sad trip

Ok. But we arrived to a remote terminal which meant that a bus had to take us to the terminal building

Old aircraft the audio of the entertainment dosent work Dirty seats

The plane was so outdated, that it made it uncomfortable. The temperature was hot during the whole flight

Happy attentive flight crew. All in all good flight the night flight works well. Getting into Mexico City early so you don't get caught up it all the immigration and custom ques, additionally, this helps when exiting the airport and crossing the city to your final destination. All works very well and would do it again

Some entertainment and food/snack service would have been nice

All the pessengers should be wait in a line útil the creo and piloto are arrived.

Plane 3 hours late. Missed connection. No help from gate staff. App horrible. Lost connection repeatedly. No service desk. Finally got help from young girl driving cart.

Not as good as expected Air Can needs to improve totally rated on internet as worst

The flight was delayed, it took longer than anticipated because of weather, and they broke my luggage.

Old and out of date plane, it seem like every time I fly with united there’s and issue. We were delayed,

We took off an hour late due to arrival airport not having enough gates. That was followed by 1:30 wait to get our bags delivered for the entire flight.

Everything was good. Flight was on time, luggage pickup was quick. The staff were great. Could not ask for anything more.

lots of delays the crew were unclear about where to pick up my carry-on, which they took from me to check in on the plane.

They needed people to check a bag, they did check my bag and I had to wait 10 minutes after the flight to get it it wasn’t too bad

HORRIBLE WITH THEIR WEBSITE!!! WORST WEBSITE IN THE WHOLE AIRLINE INDUSTRY

It was 4 hours late. Almost missed my connecting flight no food or drinks on connecting flight. Overall terrible experience

Service in first class no longer exists on American Airlines .

Customer service in first class does not exist on American Airlines

I never have a good experience with American and this was no different. The airplane was INCREDIBLY hot. Like unbearably so. Everyone was fanning themselves with pamphlets and sweating. When someone asked the flight attendant to turn down the temperature they were told there was nothing the crew could do. Once we pushed back from the gate we then had to wait an hour to take off and the communication from the crew was not good. People were getting up this whole time and a man was even in the bathroom when we took off. Once we landed at our destination we waited another 30 minutes at the gate to deplane with, again, no communication from the crew as to what was going on.

Staff at the gate were incredibly rude, hostile and threatening. Never fly American Airlines.

No overhead space so all carryons were checked. No internet.

The seat could not recline. This was not indicated as such when I paid for the seat. So itvwad not the most comfortable ride.

It was great! Boarding and taking off on time, good crew—thank you!

The flight was good. The only reason I did not say “excellent” was the delay

boarding was quick and painless. entertainment could have been better- but that's also what ipads are for.

These are the things that AA did right on this flight:1 Smooth Boarding Process, 2 Departed on time, 3 Arrived early at destination 4, Friendly and courteous staff. Great job AA!