Flight was fine but took off late by an hour with no explanation of why. Then when I arrived in Toronto rather than helping me get to my connecting flight they bumped me and several Others off the plane even though we made it to the gate before the plane left. They offered a hotel voucher overnight which was nice but they should have just held the flight for us - since there were multiple people connecting to it.
called for boarding groups 1 and 2, but when we got there, they were only taking group 1. would be nice if they were more clear. otherwise, solid flight.
Really old ✈️ plane, needs maintenance inside. Crew was excellent.
Flights canceled due to staff shortages
Flight was Ok but flight delay was awful.
Maple Leaf Lounge morning food could be more carried and substantial. All AC portion well managed, clean and on schedule
Cons: "Power outlet didn’t work in 34G so couldn’t get work done."
Cons: "Entertainment screen in my seat didn’t work. Old plane."
Pros: "Great staff!"
Cons: "The seating in economy is becoming ridiculous. At 5'6" 110 lbs. I am not a "big" person. I feel jammed in the seat and, with passengers behind complaining when my seat is reclined, my bad back threatened to leave me to hobble off the plane. The continuing reduction in seat size and leg room is becoming ludicrous."
Pros: "Flight was late leaving and I had a connection flight - they changed my seat so I could be at the front and get my bag easily and run to get my connecting flight. Everyone was very helpful."
Pros: "The price, the service:)"
Pros: "Second time on this flight and cant say enough good about the crew and food, they are fantastic. The movies are great."
Cons: "How do you loose bags between the gate and customs Being tied up in customs because they lost my bags when we arrived in Toronto. One and one half hour wait and the bags never arrived at the final destination for two more days.? The seats on a fifteen hour flight could stand to be better."
Pros: "Crew we're very accommodating and friendly."
Cons: "Seats extremely narrow and back support non-existent."
Pros: "Not much of anything"
Cons: "Lack of in-flight entertainment, uncomfortable seating"
Pros: "What did I like? Not much. We kept hearing over the PA about how Air Canada had been voted Number One airline in North America in 2017 but I was blowed if I could work out why. I have travelled quite a bit both Stateside and overseas and can tell you that AC does not come up to the standard set by Qantas or Southwest here in the States."
Cons: "It felt as if the seats were even closer together than on the flight out. It was tight! It was the second leg of a flight from Taiwan and having experienced the extraordinary politeness and courtesy of the Taiwanese it came as a rude shock when the hefty AC (female) attendant banged the back of my seat, exhorting us with a "Would you guys get your seat backs up straight for meal service". The tea was pretty grim too and I suspected it had been made in a coffee pot."
Pros: "I can't fault Air Canada Cabin crew - they are absolutely wonderful. I had a situation with a woman who decided she wanted to take my window seat and the cabin crew was amazing with how they handled the situation. They are always so friendly, attentive."
Cons: "Boarding at Frankfurt airport was God Awful. The supervisor there was so rude to people, treating us all like cattle. The boarding process was unorganized, confusing, we were getting conflicting instructions from staff and then verbally abused by the supervisor there."
Pros: "That we arrived in Toronto and got to get off the plane."
Cons: "The flight was delayed several hours. The rows are way too close together to be remotely comfortable, and the seats themselves are tiny and barely recline. Being 5 months pregnant, I was uncomfortable the entire flight. The "entertainment" that you have to download an app for didn't work, and particularly stung knowing how much we paid for the flights, and that other airlines simply put a TV on the back of each seat that is easy to connect headphones and view. The food on our previous flight had been so terrible we didn't bother on this trip, but it looked equally awful. My husband was in the aisle seat and the flight attendant repeatedly and without warning hit him with the cart. The flight attendants varied in level of friendliness, but the ones in our row rushed through service, and did not give us the options the other row had (ice in drinks, veggie or meat options). All in all, it was kind of a terrible flight experience."
Cons: "I didn't travel with children, but if I had done they would have needed entertaining. The crew offered iPads (to rent) for the entertainment of children and adults alike. Why can these not just be given to passengers, better still BRING BACK SCREENS IN SEATBACKS!!!"
Pros: "Crew very courteous, seats comfortable, flight arrived early"
Cons: "The flight arrived early, and the pilot told us there would be a ten minute or so delay because there was no gate available. This turned into an hour and twenty minutes of taxiing before arriving at the gate."
Cons: "I had to eat a big pizza from outside.. nonsense food and only water being served 24/7 as if I am from a desert..bullshit."
Pros: "We were eventually given meal vouchers. We also ended up staying an extra night on their coin since we had to miss our connecting flight.We were treated fairly but slowly. We would have had an eight hour transit in Vancouver but with the new flights there was one hour connection. With the replacement flight also late our luggage did not make it and we were not informed until we reached Australia."
Cons: "There were little babies and young children waiting with their parents to board this flight. Would have liked more consideration for them but the little ones all behaved so well! Updates were slow and then we had to pick up our luggage and wait in an area where there were no seats so we had to sit on the hard floor (or stand) for a long time."
Pros: "It would seem that if you are seated toward the rear of aircraft the likely hood of your overhead storage compartment being available to you are pretty remote. There doesn't seem to be any adherence to baggage size regulations and consequently passenger start jamming their bags in other people's allotted compartments. The problem seems to cascade the further back in the plane you go. Very fxxking annoying and you are left holding the bags so to speak!"
Cons: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."
Pros: "I liked nothing. Lech Grabinski"
Cons: "my flight was late by 3 hours, lousy airplane, no service, no food, never again on Air Canada, even for free, Lech Grabinski"
Pros: "Quick easy and painless boarding and de boarding. It's been a while since I flew Air Canada and I was pleasantly surprised by the upgrades, including the tinted windows!"
Cons: "Flight was delayed."
Pros: "Comfort of the flight."
Cons: "Food was too spicy and had too much salt. Food quality needs improvement. Asked crew about the name of a food item and they didn't know."
Pros: "There was more room on this plane. Also an agent was waiting at the gate with hotel and meal vouchers when we landed in Vancouver. The hotel we stayed in was very nice."
Pros: "Flight was on time and crew was friendly"
Cons: "Old airplanes, not very clean"
Pros: "The flight was uneventful."
Cons: "The flight was delayed by almost 30 minutes, but there were no announcements in the gate area until 20 minutes after the original departure time."
Pros: "The crew were effective and efficient. We boarded promptly and departed on time. They were polite and friendly."
Pros: "I had an open seat next to me; the flight wasn't full, so I was able to stretch out more comfortably. The crew was very nice, too."
Cons: "I didn't realize I needed the app to access entertainment, and I had no way to download it when I got to the plane. I saw that a leg of my journey was on Rouge, and assumed it would be a shorter leg, not the longest. It was disappointing."
Cons: "Missed the flight due tot eh first delay then the next one got delayed too"
Pros: "Great! The passport check in Lisbon was backed-up, but Air Canada held the plane for many passengers. It was a great flight! Highly recommend!"
Pros: "The crew were friendly and helpful were they could be."
Cons: "The plan was 35 minutes late, which caused us to miss our connection. The changed our seats and separated my wife and I with no warning. There was no help to assist us in making the connection. Very disappointed."
Pros: "crew was helpful and nice, especially in the terminal which is hard for mom to get around. If you need a wheelchair remember to ask beforehand. We hadn't so we had to wait sometimes while they located one for us. As we had long layovers (so mom could rest) this wasn't a problem for us, but with shorter turn around times it could be an issue."
Cons: "people were rude. couldn't lean seat back and it was a red eye so I had no sleep for 25 hours. WAY too NOISY for a red-eye flight which also didn't help with rest."
Pros: "Clean, prompt, attentive staff"
Cons: "Customer service flight rebooking"
Pros: "we made it"
Cons: "small plane and the noise"
Cons: "I was expecting more from my $300+ upgrade."
Pros: "Food was decent, beverage service was frequent"
Cons: "Service alarm button is in armrest, dings constantly during flight when people sleep on it"
Pros: "The crew was lovely and the boarding was efficient."
Cons: "The seats have no room, most of the planes don't have entertainment systems even on transatlantic flights (or they charge for an iPad), the food is terrible (when compared to other airlines), they didn't turn on the air during boarding which made the cabin very uncomfortable. The bathrooms were also not kept clean which is a problem for flights over 9 hours."
Pros: "First flight I've taken in a long time where there were any empty seats. The Manchester to Toronto leg was on time and there were no hassles or problems. The crew did a good job on the meal service and were attentive for drink service throughout."
Pros: "Not much can go wrong on a flight shorter than 90 minutes."
Cons: "3 delays that added up to 1 hr, but counter personnel kept us informed."
Pros: "We really appreciated their attentiveness towards my mother who needed wheelchair assistance. We were both very impressed with the flight, crew, even the luggage was out in minutes after our arrival at the baggage claim. Thank you for your professionalism!"
Cons: "We upgraded to the bulk-head seats for the long 12-hour flight. The seat I had (second from the aisle) had the bolted framework (where the computer screen tucked into) sticking out. Since I'm short, this really interfered with my left leg room. On a normal flight, this probably wouldn't have even mattered, but since it was a 12-hour+ flight, and I paid an extra $120 to upgrade to that seat, it was a little disappointing. But, again, a small complaint to the great service we received."
Cons: "The flight boarded, departed, and landed late causing me to miss my flight to Tel Aviv."