Crew was good, helpful. Flight ran on time.would have liked to take airtransat home to MTL. But the price back from San Jose Costa Rica was MUCH more expensive than the flight from MTL to San Jose c.r.
i was not able to take my flight because the information i needed to book my dog correctly was not provided
They never sent me a confirmation to say my flight time had changed so I cut my holiday short by 6 hours Had to pay over 50 American for my luggage to be checked on the way home and that’s more that it cost on the way there. Arbitrarily charging more for the same thing when the passenger has no options is shady The cabin was an icebox going there and back, if all the passengers have their gloves on and their hoods up that should be an obvious sign to turn up the heat
I was very nice to arrive earlier than scheduled. Very much appreciated. No issues with flight. All was good.
The on-board crew were professional and friendly and made the trip feel like we were taken care of well. The gate for the flight departure changed three times...not great but not terrible. Considering it was the day of the New Jalisco Cartel mayhem, we can't really complain.
We were treated well by the staff at the airport and on board aircraft. Delay was uncontrollable due to the weather. Had to wait for another gate as we were late landing in Fort Lauderdale.
Great crew and entertaining Captain. Seats were not what we had expected based on my booking but things worked out in the end. Of course, like all airlines these days not enough leg or elbow room.
The Turkish was good . I had a problem with air Transat terrible experience for me
I did not like I have been charged for my carry on
Onward flight was okay. return from Lisbon was poor as we missed our flight due to a long line at the passport control. Air Transat made no effort to accommodate us even though we were at the passport control 40 minutes prior to the departure.
Easy boarding, inflight refreshments came on time and comfortable seat
Flight attendants were ok. But it was a full flight.
It was good that our flight left early. It was a nice smooth flight and landing.
Complimentary food options could be better. There should be a little wait between people boarding with children under 6 and the rest of the boarding. There isn’t enough time to get yourself situated before take off.
I was tired enough to fall asleep soon after takeoff and slept until "we are starting our descent to Toronto" announcement. That's not bad at all.
The crew was amazing! I was a bit surprised and disappointed that there was not wifi available for personal use. The only thing I would change would be the seat cushions. They are not comfortable at all for long flights.
Boarding went smoothly and on time. No entertainment system and only a cookie for breakfast.
It was a problem because there was a delay where we sat before taking off from newark,then when landed in Toronto we sat on tarmac and they wouldn't let us out for a long period of time. When we finally were released to the airport in Toronto the attendant scanned our boarding pass that we were here for our connection to Brazil. We ran all the way to the gate and they said at the gate the door is shut so we can not let you on the plane. We explained that we were checked in by the attendant when we arrived at Toronto airport to go to Brazil and they should not have shut the door. We were ignored at the gate
This was my second leg of my trip and was delayed so was worried about my connection in Montreal. Still hungry so on boarding I asked a flight attendant if I could use my $14.00 voucher on the plane for food as I was starving. She said she would check and let me know but she never came back. So no food again as none was offered. Had to get my bags and check them again and that was ok but don’t understand why I had to go through security and because of them almost missed my flight. No food offered nor possibility to purchase food so still hungry and just watched a movie and hoped I could get food when I landed. Was able to use the $14.00 voucher to buy something and had my family bring food as I was now starving. I’ve been travelling on AC for years and this was my worst experience ever. After our flight got cancelled in SXM and was told the staff there didn’t work for AC so couldn’t do much to help us was not a good experience
Flight home was delayed multiple times, did not get home until 2am
Screen didn't work, and neither did the button to tilt the seat even though the seat was comfortable
Second time with Saga Premium, everything was fab, but the entertainment centre on both my flights didn't work, plus the seat on the NY to Rek flight (Airbus) was so solid and so uncomfortable. The 737Max flight's seat was much, much better.
The most uncomfortable seat i’ve ever had on a flight
The real reason why the flying experience with Icelandair ---was mediocre was because of not being able to enter DC airspace yesterday evening. This obviously was out of your control and do realize this is a safety issue. I did notice---that everything was being done to get us to Washington Dulles and we did arrive at Dulles SAFELY with just a 4 hour delay. Thank you!
Iceland Air severely damaged a checked bag. Additionally, the gate agent caused issues for many passengers who had standard-sized onboard bags that would have passed inspection by any other airline.
Nice, quick flight. There were lots of empty seats so they told me I could sit next to the emergency exit where I would have more legroom.
The staff was kind and helpful. There was no food, and you needed to bring your own earphones to use the entertainment, which I didn’t know.
Overall satisfied and would fly with them again. They could improve the check-in efficiency at BOS, we got backed up because it seemed there were passengers requiring much more time for check in.
Delays at check-in, seemed like they were short ground staff at the time and some passengers needed extra processing.
Problems checking in both on the laptop and on the app. No free seating available at check-in as advertised - must pay for EVERY seat between $23 and $75. No way to cancel seat choice. App menus and site menus are not responsive, and some items are impossible to find. Crew and mobile assistance are friendly and helpful.
Crew could have been more helpful in helping to find location to store luggage in overhead bins in order to expedite seating. Seating was cramped and uncomfortable.. Other than that it was a standard flight.
The flight was delayed 7 hours and we were given 10 euros vouchers. This is ridiculous. The crew was not nice at all, they just did their job with serving food and drinks. Did not even apologize for the delay!!!!
Had a delayed flight that caused me to miss all of my flights. Supposedly I was rebooked. When I got to my next connecting flight there was no ticket for me. I spent hours working with an agent. And they still couldn’t get it right. I will arrive home more that 24 hours later than my original schedule. Totally inept and frustrating experience.
Flight attendant was very rude helping me out. Food was discussing did not eat any of it.
This review is based on 2 things: 1. The lack of hygiene on the plane. 2. William - the head flight attendant. The lack of cleanliness on the plane upon arrival was appalling. Being given a sanitizing wipe upon boarding of the plane is shocking when you consider the cost of a business class flight. UA expects me to do their job and clean all the bread, food and debris left from previous guests. Does this sound normal to you. The seat, the food table and the sides were full of crumbs, chocolate and dirt. When I told the flight attendant they just gave me more wipes so I could clean it myself. Secondly, William the business cabin head flight attendant was so busy flirting with a couple in the front that his attention to the other guests was minimal. He continuously asked them if they were ok or if they needed anything and it didn’t matter if the rest of us needed anything. And if you are the lead attendant shouldn’t you be checking if the bathrooms in business class are clean and needing toilet paper. There were 2 bathrooms in business. Halfway through the flight the first bathroom was closed and the second bathroom was dirty and had no toilet paper one hour and a half before the flight landed. He needs additional training on prioritizing things. He should care less about flirting and more about his work
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
We had the best help ever from the airport workers who helped us check in and get our luggage through even though the checkout was closed. We had gotten so lost that a 90 minute drive became 3 hours. They were fast and courteous and even helped with our rental car. Thank you to them!
Size of economy seats great. Food well not bad for airline food. Staff friendly, helpful, professional. Very impressed
Be aware that your carry on is no longer a carryon. They go by the weight not just the size. Because we were forced to check them we missed our connection. Waiting over half hour at the luggage carrosol. Also, this added inconvenience happened because they "kayak" changed our itinerary knowing our connection was almost impossible, they wouldn't make different flights. Will never book the flight through KAYAK. USE the carrier for direct.
Missed flight. Requested assistance for my father and he did not receive it in Paris.
ITA changed our 9 hr direct flight without giving any reason to 4 stop overs 24 hrs flight without delays.
Poor food choices for AVML. Totally out of the world food. Bad food menu.
Flight attendant really had bad behavior.. yelled at people when she is trying to defend, to have favor w her people..!
Appreciated being met with a glass of sparkling wine - also the warm cleansing towel offered before the meal. The food was tasty!
First, ITA lost my bag and the baggage team showed no regard in trying to find it. Second, I had paid for priority boarding as part of a first class ticket and instead they disregarded boarding groups and we all boarded at the same time. Third, wasn't allowed to select my seat in advance even with a first class ticket. When I was assigned bulkhead, I was told I would need to pay to change my seat. Overall, very disappointing experience.
Inside plane needs to be updated, the lady sitting behind me was saying the frame from the window fell on her lap right before taking off and seats are very uncomfortable, cushioning is need of repair ASAP.
Overbooked. They left a lot of passengers on the ground
Need better food options. Need warm food both times Stevie was provided. Bathrooms are too small. For an international flights, seats are small and leg room isn’t enough. And for an international flight, serving spirits should be included, not just Italian beer and cheap wine. All the tv/film entertainment is quite old and not updated, but the size of the screen was good.
my flight from Rome to Boston was on a very old plane. My video and audio did not work.
Awful cold sandwich, pizza was bad and coffee was extremely cold I expected better quality in wines on the way to Rome I order red wine and could not drink it ! Bad quality of wine . Being an European airline’s wine are inexpensive so could have better selección of wines . So on the way back a settle for water with is a pity . The crew disappear and didn’t pick up the trays after meals or the garbage of the snacks . Iberia has better service and other airlines
