Had worst experience with check in and baggage check attendant I’ve ever had in my life with airline attendant as well as what I feel was poor communication skills and customer service, along with inaccurate information or willingness to assist in correcting. Had to check three bags an ALL my belongings due to saying my bag was too large for bins overhead, or willingness to check them at the gate if so. BOTH my bags are typical carry on size or smaller, and never had the issue. I preferred to check one bag due to convenience on the trip, but not my personal bag. Anyway, had to check them, pay to check them, and then the flight was very light on people, plenty of luggage larger or same size as mine aboard, and no others had to check theirs. And PLENTY of space for the luggage onboard. So unsure why was singled out, like this, but had to check some fragile items and electronics, personal items including some financial information and checks, computer etc So just would like an explanation, and confirmation that your staff was correct, or that this shouldn’t be an issue in future flights for me, as I do travel a good amount, and would fly your airlines again in the future, if this was not the way it happen going forward and was a mistake or one off event. Appreciate our reply and clarification on the policies and costs associated with my flight.
4.0 OkayAnonymous, Dec 2025MXP - JFK
Had worst experience with check in and baggage check attendant I’ve ever had in my life with airline attendant as well as what I feel was poor communication skills and customer service, along with inaccurate information or willingness to assist in correcting. Had to check three bags an ALL my belongings due to saying my bag was too large for bins overhead, or willingness to check them at the gate if so. BOTH my bags are typical carry on size or smaller, and never had the issue. I preferred to check one bag due to convenience on the trip, but not my personal bag. Anyway, had to check them, pay to check them, and then the flight was very light on people, plenty of luggage larger or same size as mine aboard, and no others had to check theirs. And PLENTY of space for the luggage onboard. So unsure why was singled out, like this, but had to check some fragile items and electronics, personal items including some financial information and checks, computer etc So just would like an explanation, and confirmation that your staff was correct, or that this shouldn’t be an issue in future flights for me, as I do travel a good amount, and would fly your airlines again in the future, if this was not the way it happen going forward and was a mistake or one off event. Appreciate our reply and clarification on the policies and costs associated with my flight.
Absolutely terrible. Didn’t notify us of a delay until after we arrived at the airport, ended up spending the whole day at the airport and it got delayed 3 more times. The whole delay ended up being 5.5 hours. Never flying Neos again
Air was not working while grounded and we were waiting in the heat for almost 2 hours until takeoff. It was way too hot to be on the plane for that long, especially with the same hot air circulating with people coughing and sneezing. We were all sweating. Flight crew was great and flight was very smooth in air as well as takeoff and landing. Also, wifi was not working and we were not able to watch anything. Screens were not working. There were no earbuds given out even if we wanted to watch something. That was very disappointing as it was a very long flight and we had 2 young children with us.
NYC JFK there is no information about delayed flight, milan airport no information where to pick up the bording pass
In-flight service was very good. Plane had spacious overhead bins and incorporated windows with an automatic dimming feature eliminating the need for traditional plastic shades. Boarding was halted and the crew did not communicate a reason. We waited on the gang plank for 30 minutes after showing boarding passes without being given a reason.
Our flight with Neos airlines was great. The price was very reasonable, the staff very professional and accomodating. The flight was comfortable with more leg room than most airlines I have travelled with in the past. The food and service while on board was good. I would travel again to Italy and back with Neos if given the opportunity.
We never got to the flight due to ferry cancelation due to bad weather and could not contact with anyone for support and advice. We'll appreciate your support now in our attempts to get refund
Delay, after delay, after delay. It was hard as an adult travelling alone. I felt bad for the families with young children to entertain for several hours. Agents and crew performed to their usual good standard. Air Canada, never again.
Delayed over 1 hour boarding and on tarmac for no apparent reason. Boarding was awful. Extremely late. No employee knew what they were doing. Loading zones out if order (zone 2 before zone 1).
I would like to review the next flight from Toronto to Fort Myers as it was a disaster!!
I’m a thin guy, but my hips were plastered on either side of the chair. These chairs are so unbelievably small now. It’s miserable flying in them for anything longer than an hour
It was just fine. I managed to make all my connection too sbut had trouble in Munich with no wheel chair and trouble trying to get help from the airport people to get to the other terminal for my flight. Finally a wonderful lady Amelia, helped me to make my flight connection Timon with zero time to spare.
Boarding was slow due to airport security. The flight, staff, service and comfort were excellent. A little more complementary meals for 4 hours + flight will go a long way.
Awful. No running water on the plane. Bathroom extremely grimy, panels taped into place. Breakfast eggs with a terrible texture.
it was hours late with a fake story about the high wind
I had a fine time, but when I booked my tickets, I chose my seats. I had picked specific seats. When I checked in, I learned that my seats were gone, they'd put me in random seats instead. I didn't care for the flight from Toronto to Philly, but for Haneda to Toronto, I was very uncomfortable in a middle seat instead of an aisle seat.
Air canada definitely needs to get better with their timing for flight as our first flight time was changed and moved earlier and flight from hnd to yyz was delayed by like 1.5hrs
This review is based on 2 things: 1. The lack of hygiene on the plane. 2. William - the head flight attendant. The lack of cleanliness on the plane upon arrival was appalling. Being given a sanitizing wipe upon boarding of the plane is shocking when you consider the cost of a business class flight. UA expects me to do their job and clean all the bread, food and debris left from previous guests. Does this sound normal to you. The seat, the food table and the sides were full of crumbs, chocolate and dirt. When I told the flight attendant they just gave me more wipes so I could clean it myself. Secondly, William the business cabin head flight attendant was so busy flirting with a couple in the front that his attention to the other guests was minimal. He continuously asked them if they were ok or if they needed anything and it didn’t matter if the rest of us needed anything. And if you are the lead attendant shouldn’t you be checking if the bathrooms in business class are clean and needing toilet paper. There were 2 bathrooms in business. Halfway through the flight the first bathroom was closed and the second bathroom was dirty and had no toilet paper one hour and a half before the flight landed. He needs additional training on prioritizing things. He should care less about flirting and more about his work
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
We had the best help ever from the airport workers who helped us check in and get our luggage through even though the checkout was closed. We had gotten so lost that a 90 minute drive became 3 hours. They were fast and courteous and even helped with our rental car. Thank you to them!
Size of economy seats great. Food well not bad for airline food. Staff friendly, helpful, professional. Very impressed
Be aware that your carry on is no longer a carryon. They go by the weight not just the size. Because we were forced to check them we missed our connection. Waiting over half hour at the luggage carrosol. Also, this added inconvenience happened because they "kayak" changed our itinerary knowing our connection was almost impossible, they wouldn't make different flights. Will never book the flight through KAYAK. USE the carrier for direct.
Missed flight. Requested assistance for my father and he did not receive it in Paris.
Business Class was very comfortable and the food and service was top notch.
The crew was very nice. The equipment on the 747 felt old.
As expected. Would have appreciated a 3-day headsup reminder as a reassurance that all is well.
Liked the flight being almost on time (airport issues created a delay). Disliked the issue printing tag bags on the kiosk and having to wait for an hour on like to drop my bags.
