Daily cleaning, installation of cabin HEPA filters on flights from Jamaica to Vancouver
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Scores according to KAYAK customer reviews
Pros: "Amazing crew!"
Pros: "Flights were on time"
Cons: "Seats are more narrow than other airlines."
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up"
Cons: "Provide earphones or headphones"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Pros: "It was an intern final destination and the boarding crew answered all my questions and put me at ease."
Cons: "Everything was perfect."
Cons: "13 hour delay"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Cons: "They were great"
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "Crew was great"
Cons: "No delay"
Pros: "Never made the connecting flight."
Pros: "Even though they were just serving water and coffee. The attendant took it upon himself to retrieve the Ginger Ale i requested!"
Cons: "The seats are tight. but hey its an airplane, what can i expect!"
Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Cons: "Departure delayed by 1hr30"
Pros: "Plane was on-time, that was the only thing nice to say about this flight."
Cons: "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."
Pros: "great crew"
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Pros: "The flight crew was so nice! Roomy seats and plenty of snacks!"
Cons: "The flight was delayed. It took longer than expected due to the hurricane. When we arrived, there was no gate so we had to sit on the runway forever. Then the gate checked bags took forever. I was supposed to have a 1.5 hour layover. I barely made my connection as I only had 20 minutes left until takeoff by the time we got off the plane."
Cons: "Surrounded by screaming kids, screaming adults and no AC"
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "On time."
Cons: "The flight was cancelled. Kayak should know that. I got about 15 message s from you about a flight that was cancelled 24 hrs ago. That is not helpful."
Pros: "Jamaica security and boarding, despite a crowded airport and gate, was very quick. Appeared chaotic but was friendly and efficient. Boarding was orderly and efficient. Flight was smooth, seats luxurious (comfort+ aisle and window seats with an empty center!). Arrival into ATL half an hour early."
Cons: "Only one offer of beverage on 3 hr. flight. "Food" at dinner time was chips or crackers. Arriving 1/2 hour early we sat on tarmac for 50 minutes before reaching gate. 20+ minute walk to customs, 30 minute line."
Cons: "That's the flight is clean"
Pros: "A screen with free movies is nice."
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Pros: "Staff. Beautiful excellent"
Cons: "Need more food"
Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "All that one would want."
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."
Pros: "Very friendly and efficient. Food was hot and red wine excellent."
Pros: "Upgrades, staff on and off the plane"
Cons: "The reservation system crash, it happened less than 24 hrs before our return flight to come home, fortunately it was resolved but it was a bit stressful"
Pros: "Good movies"
Cons: "Unsmiling, miserable staff. Seats like concrete. Cheap and nasty snacks"
Pros: "As always seats are spacious"
Cons: "They weren't selling food on this flight which is entirely too long to be without a meal"
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."
Pros: "The crew kept it together even though the situation was stacked against them."
Cons: "The plane was really late, changed gates a number of times and switched from one terminal to another then back to the original terminal again. My understanding was this flight was a mess the previous week as well which says that something needs to be fixed. The temperature on the flight fluctuated back and forth from too hot to okay. You get the picture."
Cons: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Cons: "Me and my husband traveled with my infant son and thebstaff was very accomodating. They evn allowed us to change seats to ensure my son was not next to another person."
Cons: "Have the pilots come to fly the plane on time"
Pros: "The pilot did a great job navigating around the bad weather and the landing was amazing, I barely felt anything! Thank you to them and the flight attendants!"
Pros: "crew and clean plane"
Pros: "The size of the plane."
Cons: "Wider seats. More entertainment options other that the Limited Live Television options."
Pros: "Crew was amable and entertainment is good with lots of choicest."
Cons: "My seat would not recline. Although many other seats we available I was assigned to a middle seat with both aisle and window occupied. The flight was delayed by 2 hrs. Austin baggage services was closed and check in attendants were unablento help me delivered the luggage that was cracked for replacement. I ended up paying for a 2nd checked bag and leave it at Miami AA baggage services for replacement."
Pros: "The flight was on time and things went smoothly for the most part!"
Cons: "The male flight attendant was rude and short when answering questions and providing service!"
Cons: "Full flight, but exceeded expectations"
Pros: "Crew was not bad at all. And the seat was comfortable and pilot did an excellent job getting us off the ground and landing. Well done. Great job"
Cons: "We know this is not the easiest job dealing with grumpy people. But we are not all grumpy many of us appreciate your hard word, so a smile at the ones smiling is nice."
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "Flight was delayed"
Cons: "No window at the window seat"
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "Not enough leg room and children sat behind me kicking the seat the whole trip"
Cons: "More leg room"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Pros: "The inflight enternet selection was great, totally enjoyed it. Crew service was good and kept us updated as we approached Charlotte."
Cons: "Gate C19 was hot and didn’t have adequate seating for passengers in the area"
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Cons: "Awesome Customer Service"
Cons: "I will never fly with American again."
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "late boarding - Chaotic at the boarding gate"
Cons: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Lovely Flight. Crew was excellent . Clean plane"
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Cons: "Delayed for almost an hour because of maintenance issues. Then had to wait over an hour to get our bags at the carousel. Mind you this is after arriving at midnight. Didn't leave the airport till after 1am!"
Pros: "The flight was easy, and we arrived thirty minutes ahead of schedule!"
Cons: "Food was dreadful and plane was very cold and that was in first class"
Cons: "Unable to access the internet. It was American flight, not Alaska flight"
Pros: "Called 1-800 hotline and got a new flight"
Cons: "Was at gate onntime for flight. At boarding time passengers were informed if there was an issue with the plane and maintenance is on their way to check out the problem. 30 minutes later we were still till that maintenance is on their way. One hour later there is still no information as far as when the fight will leave but they kept updating the boarding time. There was only one person of the counter who could help re-assign passengers to different flights due to their layovers. After waiting in line for 40 minutes and the line making no movement I called the airline 1-800 hundred number and explain my situation to the American Airlines Airlines representative. they really give me a new flight that left 20 minutes later after my call if I did not call I would not mean it that flight nor any other fights that morning because they're all in the afternoon."
Cons: "Plane had not been cleaned"
Pros: "The cost for the internet was great"
Cons: "Hmm can’t think of anything at this time"
Pros: "AA flight was relaxed and smooth, crew was respectful and warm can’t think"
Cons: "Can’t think of anything I didn’t like"
Pros: "Crew was friendly, seats were comfortable."
Cons: "Didn't receive any snacks for the flight Had to pay for any use of wifi. Entertainment used to be provided along with trip."
Pros: "The flight was done by American Airlines. The airplane was quite new. Entertainment in all languages and food in the norm"
Cons: "It took a while day to get our bags after they decided to put it on the next flight"
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Cons: "Stop serving early"
Pros: "Excellent staff and flight attendants."
Cons: "Coach seats were like cardboard. My back was killing me within 2 hrs... :("
Pros: "wifi was great"
Pros: "Premium space"
Cons: "Luggage did not arrive with us"
Pros: "The smooth flight."
Pros: "The plane has improved greatly with their comfort and leg space"
Cons: "With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour."
Cons: "One of the flight attendants was pretty rude and quite short with passengers."
Pros: "the crew was great! boarding was a breeze - not a single flaw!"
Cons: "Honestly, one of the best flight experiences ever."
Pros: "Good movies"
Cons: "They delayed the flight like 5 different times and then the luggage took over a half hour"
Cons: "Departing closer to scheduled time - lack of flight attendants causing a three hour delay is not great at all."
Pros: "Crew was fine"
Cons: "So incredibly cramped and no seat screens to watch movies. Bumpy that that’s no ones fault."
Pros: "Great crew!"
Cons: "Everything was pleasant."
Cons: "Not here as long as the last place but was still teribly confusing. The airport is not very new user friendly. I had to ask ppl multiple times where gates were and issues with time changes etc. Was pretty nerve wracking for a first time traveller to the states."
Cons: "UNcomfortable seats. They don’t recline."
Pros: "I had the front seat so nice and spacious spot"
Cons: "Didn't love the wait on the bus to get to the planeb but I guess that is unavoidable"
Cons: "Ground crew and in Jamaica was horrible. They asked me if I have flew United before when I asked her a question."
Pros: "On time, good service."
Cons: "Did not use entertainment."
Pros: "food far below expectations. Crew was great!"
Pros: "Left on time. Employees were competent and friendly, and kept us appraised of things in flight (turbulence, etc)."
Cons: "Nothing I didn’t like"
Cons: "Very cramped with staff who I found overbearing. Not the most pleasant experience."
Pros: "Flight was short and got to gate on time"
Cons: "sat for about 20 min. before takeoff with no info"
Cons: "Smooth ride"
Pros: "Checking in was simple with no problems. They made the process easy. Very courteous!"
Pros: "Made up all delays in the air"
Cons: "Missed my flight."
Pros: "No entertainment and have to pay extra for any eats."
Pros: "The crew in air Canada is awesome! They were really great and friendly. I'm impressed with their impeccable service even if it was a short flight to Vancouver."
Cons: "Flight was delayed."
Pros: "Complimentary drinks"
Cons: "Boarding was long"
Pros: "This was the first United flight I've been on in 10 years that was not full."
Cons: "There is no way to turn off the screens on the seat backs, so they continue flashing the same thing over and over. I counted 690 times between Houston and Vancouver."
Pros: "My seat"
Pros: "It was a long day with the delays which ended in a missed flight to Vancouver. Great service in providing accommodations and food voucher. Much appreciated. Made getting home a day later as I have another 6 1/2 hour drive to get home. Overall a good trip."
Pros: "Overall this was an pretty average flight. The planes were on time and the service was good"
Cons: "Flight was delayed because plane hadn't arrived at the gate yet from its previous flight."
Pros: "Smooth flight. Great landing."
Pros: "Other airlines that don't lie to you about which airline you're purchasing tickets with."
Cons: "When I buy an apple computer and pay apple prices, I don't expect to open up the box and find a PC in there. When I bought tickets with Air Canada, I expected to fly with Air Canada, not United. I don't know how it's even legal for you to sell me one thing, have me pay for it, and then give me another. My experiences with Air Canada have been fine. My experience with United was terrible. Their check in devices freeze and don't give proper instructions or feedback, and my tray table was taped shut because it was broken. The tape looked like it was a year old. It is not ok to fix an airplane with tape. This is terrible for both of us. Now you - Air Canada - are sharing in United's PR disaster because you've effectively said buying tickets from you might just be a bait-and-switch for buying tickets with them. Upon purchasing tickets "your" customers have no way of knowing what they're going to get. I'd much rather book with an airline that sells tickets for its own flights, or at least tells customers when they're buying something else instead of lying to them."
Pros: "Tv, food, outlet to charge phone."
Cons: "Crew was unfriendly and seats were small and uncomfortable for a 4.5h flight."
Pros: "again we flew business class"
Cons: "A waste of money for business class as it was no better than business class 30 years ago. Slightly wider seats with a little more room, but there was no entertainment and the food was awful"
Pros: "Was a breeze to board"
Cons: "No entertainment at all no music nothing"
Pros: "Didn't have food so couldnt rate that section"
Pros: "Nice seats."
Cons: "Sitting at the gate on the plane while they work on a problem"
Pros: "Freeway traffic made me just miss the checkin time by a hair. I had an important meeting and was hoping there was a chance to still get on (40min before flight) but that wasn't possible."
Cons: "Didn't make it because United gave standby seating to guests terminating travel in SFO."
Pros: "There were snacks & water provided."
Cons: "The flight was over 4 hours delayed, and the luggage took a long time to arrive, it was 4am, and then there was a taxi line and there were no taxis available and each one took time for each passenger."
Cons: "My flight was delayed by a hour and a half. They originally advised us that the delay was due to cleaning the inside of the airplane for the next passengers then they said they were fueling the plane then finally admitted there were maintenance issues with the plane. The delay cause most people to miss there connecting flights and have to stay the night since it being late evening. Inconvenience to customer"
Pros: "Nice free inflight wifi entertainment, small selection and need own device. Make sure to bring your headphones!"
Pros: "I was very late and the staff made huge efforts to get me through security and onboard!"
Pros: "Fly upnto Vancouver BC this time."
Cons: "The seats had no infotainment system No food Cramped"
Cons: "We were trying to print our boarding passes and computer didn't recognize our bar code. United employees were trying to help us and they couldn't print it either until we approched counter. We didn't see that much of professionalism on United employees. At one point one of the employees told us to go back to Air Canada counter and I thought she was not trained properly."
Pros: "The flight arrived 20 mins early."
Cons: "Had to wait too long to pick up luggage at baggage claim."
Cons: "Flight was delayed over an hour since bags had to all be unpacked and then packed back into plane due to bags being stored improperly and not all fitting"
Cons: "Did not offer much food or entertainment options that were free. Flight was also delayed a hour and 45 mins."
Pros: "The flight was good the pilots made up the delayed time and the flight was fairly smooth"
Cons: "Paying for checked baggage It's impossible to go on vacation with only a carry on bag"
Cons: "boarding needs to be more organized.... the group numbers was a no go. food choices sucked"
Pros: "Leg room seemed better. Flight was early arriving in Vancouver. Flight crew kept us informed about slight turbulence and arrival time, Pilot landed plane very smoothly."
Cons: "This is minor: the small package of complimtary food (a sweet wafer) was not good. Something more substantial would have been appreciated for the long flight."
Airlines flying from Jamaica to Vancouver have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Jamaica to Vancouver
Masks required on board, masks provided on flights from Jamaica to Vancouver
Social distancing seating
Middle seats unavailable to book on flights from Jamaica to Vancouver
Testing for antibodies, testing for symptoms for flights from Jamaica to Vancouver
Waiving of change fees. Search flexible flights from Jamaica to Vancouver