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Plane had cargo loading issues which delayed us by an hour. Not sure when the crew found out about this but it became a real pain.

The boarding process was going smoothly until the manager Bharti Singh insisted I check my duffle bag that fits under my seat. I travel with the duffle for this very reason. I know for a fact it fits under the seat. She was rude and aggressive, I was charged a check bag fee. She reminded me that I purchased a “basic”ticket. I fly Air Canada more then ten times a year and have spent thousands of dollars on tickets with Air Canada. Once the boarding closed there were many empty overhead bins. The airplane was an old, with no entertainment. The flight attendants were not pleasant, no smiles, not even friendly with each other. Over-all, seemed miserable. I fly all the time and have never experienced a flight crew so unpleasant. This was the worst flight I’ve ever had. If I didn’t have to fly Air Canada I would not use them again.

flight was full and no chance of getting a better sit. other than that. it was ok.

Too many delays. Seats too small. A budget airline. Will never fly Air Canada again.

Horrible, we were on a little DeHaviland 400 that was really small and shaky. I am 5' 4" and I had to duck my head to get in it felt like an old war plane.

Good flight, slightly cramped as the seats are very close together

The overall experience was very good and the flight left early. The checkin process was efficient and the staff was helpful and courteous. Of course, the room between seats could always be a little bigger.....

It might have been closer to being on time. Maybe next time I could fly from London to Toronto?

Air Canada canceled my flight last minute and I gave me next’s day night time my flight. No accommodations at all. I have a function on Xmas eve. So I had to took rental car last minute.i never ever book a ticket with Canadian airlines at all.

The fact that you are sending me a survey asking me about a connection that was missed speaks to the level customer service that was present throughout this trip.