Small plane. Premium seats not premium
Pros: "Very efficient boarding and great crew!!"
Pros: "Arrived early."
Cons: "Uncomfortable seating for a tall person. Cut out the drink and snack service. People can toughen up. Just offer water without using the snack cart."
Cons: "Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time."
Pros: "The crew took care of my wife and I when our flights were accidently cancelled. Literally were the last people on the plane. It was unbelievable to see their efforts and patience. Completely grateful."
Cons: "flight was delayed 2 hours, could have been some better communication on the delay"
Pros: "The crew were nice!"
Cons: "But this was like flying in an antique from the 20th century. No screens, AC not working well, tiny cabin. One of the bathrooms didn’t even have a sink."
Cons: "There was an almost 4 hour delay that WestJet is taking no responsibility for, and their online chat agents lack any compassion or understanding. Also received an email saying the aircraft changed and there would be a seatback flight entertainment system but there wasn't."
Pros: "Crew was nice.seats and storage better"
Cons: "Food choices too small, nothing hot, way to expensive"
Pros: "The staff are what made the flight great."
Pros: "Very comfortable the crew were exlaint"
Cons: "Nothing it was great"
Pros: "An hour and 40 minute delay which would've made me miss my connection.bfortunately for me the next flight was delayed so with that and running through the airport to get from one gate to the other I made it... But stressful experience overall."
Cons: "Monitor did not have sound Plug in bad."
Cons: "Wouldn't allow us to check our bags online without charging baggage fees; Culdn't get electronic boarding passes; Took forever to check-in at airport. boarding passes and baggage tags had to be hand-written."
Pros: "No delays flight arrived ahead of schedule"
Pros: "Very comfortable, staff was courteous and professional and planes arrived ahead of schedule!"
Pros: "It wasnt bad"
Cons: "I didnt like that you changed my flight last minute (20 hours before flying) from WestJet to Delta. And you changed it from a flight to Toronto to a flight to Seattle. Which made it an International flight, causing me to have to be at YVR airport earlier.."
Cons: "I missed the food"
Pros: "Everything. Smooth flying from start to finish"
Pros: "Not crowded. Nobody was beside me. USB power. Found space for my carry-on. What more can one ask?"
Cons: "For long flights, these seats are OK at best. Always come off with a stiff back. (What can you do about aging?)"
Pros: "The staff are friendly and efficient"
Cons: "The plane is cramped and a noisey propeller model."
Cons: "Boarding was not enforced by zones. When people line up it is better staff announce zones and force people to not get in line"
Pros: "Excellent service and smooth flight!"
Pros: "I lol ke the crew !!"
Pros: "Fun, friendly crew on a boring routine short haul flight."
Cons: "Entertainment system was down."
Pros: "Friendly crew."
Cons: "The flight was delayed three hours, including having to de-plane and board a new plane, due to a backup generator lying engine issue. Totally unacceptable."
Pros: "I would like to see more spacious and comfortable seating. They rest is inconsequential. Besides that, no complaints. Thank you."
Cons: "We did not like feeling cramped. This part of the world is breeding much bigger humans than before. Please make allowance for that. I had a tough time breathing...2 big guys side by side is a sorry sight in that limited space."
Pros: "Flight crew very attentive."
Cons: "Condition of bathroom at front."
Pros: "Crew were wonderful."
Cons: "There was no westjet connect on the flight. Which is fine for a short flight, except that before west jet got rid of their TVs this flight had entertainment."
Cons: "The complimentary in flight movie would not run on my android device. It ran for 5 minutes then froze."
Cons: "No headsets Ran out of several of the food items -- I was in row 10 and they served from the front.... A bit disorganized boarding process but it was Mexico ... Comfort? The seats are way too crowded, and the guy in front of me put his seat all the way back so it was very uncomfortable."
Cons: "- The unprofessional way the staff "sorted us out". Especially the lady at check-in. Our flight was from NY to Toronto and then connecting after a nine-hour layover from Toronto to London. On all flights, we got the seats in the middle of the aircraft allocated, which is challenging when you are on crutches. - The second flight to London was in a terribly old machine where the overhead compartments were not well equipped to accommodate my crutches. The only way they fitted was at the very back underneath all the luggage. So when I asked the flight staff to help me get my crutch to go to the toilet, as I could not get it myself, he asked: "do you really have to use it?". I considered that very rude! - The selling of the entertainment systems took forever, which meant that the food sale was very late. Almost 4 hours into the flight on an overnight flight is really late! Especially when people would prefer to sleep. Due to my medication, I had to wait for food, but it took forever. All in all, not the best experience"
Cons: "Cramped seating configuration."
Pros: "The plans wasn’t chock-a-block full making it more comfortable for all of us"
Cons: "The customs process at Abbotsford International Airport was ridiculously slow with only 2 boarder guards & several others seemingly standing around"
Cons: "this flight was cancelled after we boarded and no other flights were available until two days later - completely unacceptable for a 1-hour flight for which most people travel for a weekend, particularly when other airlines sent flights safely in the same conditions (Air Canada later that night, Porter early the next morning)"
Pros: "The flight was not cancelled in spite of poor weather"
Cons: "Flight on tarmac for 2 hours after loading passengers no word regularly from pilots or anyone for a long time. Baggage loading and no accountability for huge delays for lost luggage containers? Who is the logistics team? This is not the first time westjet has provided poor service on their international flights. Training if ground staff onsystems is poor. He guest services at tronto openly claimed they did lot know how to operate certain screens for transactions."
Cons: "West Jet connectivity would not work for my phone or ipad. There weren't able to fix the service."
Cons: "Sat be side large man. Took up too much space."
Cons: "You should hire agents who don't lie to passengers. That's not a good reputation 4 the company. Have an office for the baggages where passengers can address their issues."
Pros: "The service was fantastic. It always is. I always use west jet and have never had any issues. Friendly staff very helpful. I will continue to use west jet. My parents live in Calgary and I travel a lot for work so you will see me again."
Pros: "Nice and professional service."
Cons: "Having to pay for my checked-in bag."
Cons: "Food options not much variety"
Pros: "This was my first time flying Plus and I don't think I can ever go back. Worth every penny."
Cons: "Poor management and customer service."
Pros: "Bell's live TV is probably the best feature!"
Pros: "From check-in to cabin crew, everyone seemed helpful and knowledgeable. Flights on time, cabins clean and pleasant, seats comfortable, with good leg room."
Cons: "Entertainment a bit limited."
Cons: "Flight delayed, crew didn't remove garbage before landing."