Cons: "It was 30+ mins late and they didn’t keep us updated. Missed my connection"
Pros: "Crew was great. Delayed by mechanical issue. Weather was bad in Montreal so delayed again. Mechanical issue is a pain but I'd rather not crash so all in all very good. Really windy at landing, pilots did a great job. Respect!"
Cons: "Just a heads up, if you're a large person, weight wise, you may have a challenge using the rest room. It's pretty small."
Pros: "Everything was great!! Thanks so much!!"
Pros: "I felt really well treated. A guy even came for us to board because we were with a child"
Cons: "I have no complains about it at all"
Pros: "On time and friendly crew, plenty of leg room as well."
Pros: "Just a nice easy flight with zero issues"
Cons: "I can’t think of anything"
Pros: "The staff are what made the flight great."
Cons: "Seamless flight. Great staff. Thank You."
Pros: "The flight was cancelled at the last minute I had to buy another flight with Air Canada that cost me double the price and i was stuck at the airport all day !!!! The Air Canada flight was at 6.30pm ,and the West Jet was suppose to leave at 11.30am"
Cons: "Food options are terrible especially when you pay for them. Better quality needed"
Pros: "The crew was friendly and although the aircraft was small, it was very comfortable!"
Cons: "There was no in--flight entertainment and only drinks and cookies for food."
Pros: "Flight was smooth and landed 17 minutes earlier. Bags arrived before I was in front of baggage area."
Cons: "Nothing"
Cons: "I missed the food"
Cons: "Crew not so friendly"
Pros: "Food vouchers in Calgary for the 6 hour flight delay due to WesJet computer issues on Toronto plane. $100 credit Bag pick up Minmico at WS Care Centre tried hard to arrange a seat on an earlier flight due to my inquiry; let me call home twice on her phone to advise husband of flight changes. She tried to organize my bag to be put on the earlier flight at the last minute although she was unsuccessful."
Cons: "Passengers are crammed into small seats."
Pros: "Always friendly and helpful!"
Pros: "Everything from boarding early to funny safety announcement was awesome."
Cons: "I think they should remove the ability to have people lean back in their seats on the shorter flights. It’s clostraphobic when some feel they have to have a ‘lay back nap’ for such a short flight. It is like you have zero breathing room and feels like they are encroaching on my breathing space. People, the seats are already too close together must you lay back?"
Pros: "My singing group was the entertainment!! ;o)"
Pros: "Friendly crew."
Cons: "The flight was delayed three hours, including having to de-plane and board a new plane, due to a backup generator lying engine issue. Totally unacceptable."
Pros: "In the flight there was a crew member she was not polite ...As I want to use washroom urgently & I was not very much familiar where is washroom I asked her three times she did not reply back...Just walk away...if she does not understand me, she cam say pardon me...but she just left"
Cons: "Everything else was good...great help from Abbotsford staff...I really appreciate that"
Cons: "I was told they don't help you store your carry on. At 66 and 5 feet tall this seems like an impossible feat likely to create issues as it falls on my head."
Cons: "No headsets Ran out of several of the food items -- I was in row 10 and they served from the front.... A bit disorganized boarding process but it was Mexico ... Comfort? The seats are way too crowded, and the guy in front of me put his seat all the way back so it was very uncomfortable."
Pros: "Staff was extremely friendly, super helpful. Wasn't as jam packed as most flights so it was nice to have some extra leg room."
Cons: "No in flight movie or distraction of some sort but was still a very calm quiet flight which is just as good."
Pros: "The flight and the seating was comfortable. Food served was fine too."
Cons: "Well, they mixed up my check-in luggage during transit. As a result it got delayed and I had to spend the night without it. Although, I was informed about this miss when I landed in Vancouver, the team did not seem to feel particularly bad about it. Also, the process of getting reimbursed for the predefined expenditure allowance needs to be more efficient. Ideally, in such cases, the airlines should not only refund the check-in fee, but also provide a prepaid card to make any urgent purchases. Their current process requires one to bear the expenses initially, scan/click and send the original receipts and await a response from their baggage team. I am waiting to hear back from them on my submission."
Pros: "Quick and direct. Great staff"
Cons: "Food."
Pros: "Great service all around."
Pros: "Service, leaving and arriving on time."
Cons: "Have iPhone/iPad stands you advertise in your brochure!"
Cons: "We waited almost an hour to get our luggage"
Pros: "The plans wasn’t chock-a-block full making it more comfortable for all of us"
Cons: "The customs process at Abbotsford International Airport was ridiculously slow with only 2 boarder guards & several others seemingly standing around"
Pros: "I preordered a Chopped Leaf salad and would do again. I like that West Jet loads back of plane first."
Cons: "Entertainment system wasn’t available from Vancouver to Toronto."
Pros: "As always, the staff and crew were great. Left on time, arrived on time they go their best to deal with the shortcomings of the company."
Cons: "The entertainment system (or lack thereof...) not nearly enough iPads to rent and it never works on laptops."
Pros: "Pretty quick boarding, although the boarding time was incorrectly mentioned to be too early."
Cons: "Had to de-ice so we left about 10 minutes later than expected, but somehow still arrived early… but our gate had another plane still using it. We ended up arriving at our gate 25 minutes late. That's unacceptable, especially on a flight that's just an hour long. The gate was so far from the public transportation (landed at Terminal 3, public transport is at Terminal 1) that I missed the bus - got home super late as a result."
Pros: "It was overall ok , but over all disappointing that west jest became such a budget airline."
Cons: "I’m disappointed that west jet became such a budget airline, it used to be my favourite. Now there’s no monitors, you got to use up your own power from devices. I prefer to save my battery when travelling."
Pros: "Good snacks $"
Cons: "Title says it."
Pros: "Everything went as expected and on time."
Pros: "Price reasonable Convenient to fly to abb rather than Vanc"
Cons: "No wifi Snacks poor Smaller plane, trip took longer"
Pros: "On time"
Cons: "Nothing"
Pros: "The people were all very helpful."
Cons: "The system was down. Had to stand in line for an hour. I had carry on and Global entry. But couldn't get my boarding pass without seeing an agent."
Pros: "Nothing"
Cons: "Too small of a plane. Using twin props instead of jets.. Depends on the time of departure. You pay for preferred seating and get jammed into this de Havaland jumper plane. Noisy and then the gate is at the end of the old part of the Calgary airport. Having to board and get off the plane in rainy weather. How bush for both airports. Air Canada please come back to Abbotsford.!!!!Everything"
Cons: "Seated @ the back & disembarking at the back door. Quick, easy on a bright sunshine day."
Pros: "I really liked the service with West Jet. The people were so friendly and helpful, and that was huge since we were not as familiar with Canadian procedures. After we got on board the flight, I do not remember much since I literally got on the plane and went to sleep. But I was comfortable enough to sleep!"
Pros: "Friendly WestJet Staff."
Cons: "Long hike to the plane but the price of airport expansion."
Pros: "Flight on time and friendly service."
Pros: "Attendants made the flight very enjoyable I hope you honour them for their amazing service."
Cons: "nothing"
Pros: "Everthing"
Cons: "Nothing"
Pros: "Seamless boarding"
Pros: "The free drinks and snack"
Cons: "The check in kiosks couldn't read passports well so we had to go check in at counter and the two agents were not adequate because our wait was well over 1/2 hour."
Pros: "Lots of leg room, definitely love the new planes...lol... polite, friendly, fun, flight attendants."