Pros: "seat was the worse, but ok overall"
Pros: "Emergency exit seat row had so much room!"
Cons: "I was delayed a few houts.they could let me fly earlier."
Pros: "not much, not even close to the service and comfort I am used to flying."
Cons: "Keep planes in working order"
Pros: "Service is awsome"
Pros: "Early arrival"
Cons: "Cabin cleanliness. There were flies nesting in the window of the row in front of me."
Pros: "Seat wasn't great but on time boarding was awesome"
Pros: "The food"
Cons: "The staff insisted on putting bags underneath seats for a 13 hours flight..."
Pros: "Entire experience went smoothly. Right from when I booked by tickets to checking in at the airport. I was kept informed of changes to the flight itinerary and didn't have any trouble throughout the process."
Cons: "Nothing really could be improved other than typical airline problems that can't necessarily be solved. We did fly out of LAX on our way home and that was more of an unpleasant experience as there is not near enough seating for people waiting to board their flights."
Pros: "I lost my phone and when I went to the airport information, they already knew it is for me."
Cons: "It's all right for a short flight"
Pros: "Flight was on time. For once."
Cons: "Flight attendants were making ridiculous juvenile jokes over the intercom."
Cons: "I asked to pay for a better seat prior to my flight from Kelowna to Edmonton and was told there wasn’t any. When we boarded the flight attendant moved a couple 10+ rows up for no charge."
Cons: "I missed the flight because the delay of the anterior connection and custom, and they didn't give me a new ticket, I had to buy a new one."
Cons: "did not like having to go further west before heading back east wasted a lot of time. and no entertainment unless you pay for it, seriously?"
Pros: "I liked the price for my flight however I booked using my AirMiles."
Cons: "I have travel with WestJet many times is the past and had nothing but good to say. This was my first time using WestJet Encore and was totally shocked and disappointed. The flight crew i found to be very rude with and had an attitude. The biggest shock was the greetings and all announcements were in English accept the safety rules where the pre-recorded tape was played. If asked about the return flight from Halifax to Montreal, one word to describe it "disaster". I was totally turned off with WestJet. I will for sure continue using Porter as I was always pleased with there service. As they say "you get what you pay for"."
Pros: "Staff were very friendly and efficient, no issues with boarding or in flight."
Cons: "Flight was delayed but we were notified ahead of time so wasn't a problem."
Pros: "Friendly service. On time"
Cons: "Not a direct flight"
Cons: "No entertainment on the return flights Yeg/Yul !! Makes for a long flight."
Pros: "Always great services"
Cons: "Our flight took a 2 hours delay because of fueling error."
Pros: "Smiling faces and humor from the crews."
Pros: "Price was perfect."
Cons: "Airlines don't have small tv's to watch and give out cheap snacks. Flairaire is so cheap you even have to buy your beverage unless it's a glass of water. Wasn't overly impressed with this airline. Also getting your itenairy online was also difficult. I had to change email information and call customer service which was in Spanish not English language. Then while lining up at the airport to process and check bags there was no computer to self serve and get through the line up faster and efficiently. The main clerk that helps with the line up was rude to passengers. Stating that on a domestic flight you need to be 2 hours ahead of boarding. Which most of us were a good 90 minutes to pre boarding. All of the struggles can be avoided with self serve check-in and prepaid bag check. The flight and crew were friendly and pleasant."
Cons: "There was not enough room for my carryon for some reason and so I had to sit with my knees up and feet on my bag. Not the worst but there should be enough carry on space for everyone."
Cons: "We were delayed 45 minutes without reason, we asked to have our flights switched as we were nervous of missing our connecting flight and were told we could not switch. While we were waiting on the runway for over an hour I asked our flight attendant to check on the status of our connecting flight and she basically told us to hope for the best and that we would have to deal with it when we arrived in Toronto"
Pros: "Some of the people who helped with wheelchair assistance for my dad were kind."
Cons: "1. I previously asked for wheelchair assistance for my father and when we dropped off our bags the agent said she would get someone and told us to sit in the waiting area. After five minutes no one came so I went to the assistance desk and they said they hadn't been informed so they sent someone right away. If I hadn't been there to ask, I don't know how long my mom and dad would have sat there. 2. The man who wheeled my dad to the gate was very nice and he said he arranged for all of us to sit together, which was nice because I wasn't able to sit with my parents since we weren't able to choose the same row when we booked. When we boarded, we found out that the seats hadn't been changed, and the person who previously booked the seat beside my parents refused to move so I sat in the row beside them. These problems were minor but they highlighted a lack of communication between staff and the attendant dealing with us wasn't the most friendly either. I used to fly westjet in the early days when I still lived in Canada and I've noticed that the level of service has gone down. Thank you for allowing me the opportunity and space to comment. Asunción Perez"
Cons: "I was given a ticket with the seat 3A (one of the plus seats); I didn't ask for it or pay for it, I just got that seat when I was checking. After I found out it was a plus seat, I acknowledged to nearby the flight attendants and nearby passengers I didn't pay for this, that there was a mistake, and I could move if there was someone who did pay for it. What I received from the flight attendants are accusatory remarks/comments about how shouldn't be there because I didn't pay for it (after I acknowledged this before anyone even had an issue about it) and passive excuses that didn't make much sense when I asked them why there ws this issue in the first place. I was fine with moving seats from what I was initially assigned to, I was fine with being moved twice thereafter (first moving to 21E, then to 23E). What I was not fine with was 1. the accusatory tone by the flight attendants that I tried to take someone else's seat 2. even though I was given the seat by the person at the check-in desk when I didn't even ask for it and 3. after I was the one who initially brought up this issue in the first place and was willing to changet seats with he rightful passenger. Please learn to take responibility for your actions and mistakes and errors rather than blaming it on a passenger who just wants a safe flight home. Thanks."
Pros: "Fantastic flight!"
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "The crew."
Cons: "Everything else. Flight was delayed by over an hour, seats are slippery and SO uncomfortable. No food, no entertainment (flight was only an hour)."
Pros: "The staff was outstanding from the minute we arrived in Hamilton till we got to Edmonton. So impressed with the customer service."
Pros: "Staff were so friendly and helpful"
Pros: "My brother had a heart attack and I was traveling out Edmonton to be within and his family. It’s a stressful time and I meant to book for Nov 7 but booked Nov 9 by accident. The person at the checkin desk was wonderful. Changed my booking and checked my bag without any charge. It made a very stressful situation so much better, I really appreciate the staff who went out of her way to help me."
Pros: "The flight was on time"
Pros: "- Flight was on time - Friendly crew"
Cons: "- My flight was from Montreal to Seattle with a connection in Calgary but the agent at the check in in Montreal was unable to confirm whether my luggage would be transferred directly to Seattle or if I had to collect it in Calgary and check in again. The crew should know or be able to verify the information in their database or somewhere at the departure not only when I arrive in Calgary! It adds a stress to the customer not knowing. - Flight of 4.30 hours and no free meals. - Impossible to use my hear phones in the plane so I couldn't hear the TV channels. I was also expecting movies and series like in Delta."
Pros: "Charisma and fun is the name of the game! Good work WJ"
Cons: "I didn't like the fact that we had to continue to show our travel documents when asked to check in on the app. Make me scan my passport so there is an image on your server. You can verify that way or make everyone check onto a kiosk. Which you had not enough of."
Pros: "Not much"
Cons: "Always delayed, this time because an international flight arrived when we were supposed to board, frustrating"
Pros: "The reliable, friendly crew"
Cons: "We flew from Toronto - Abbotsford with a stop in Edmonton. There was a 1 hour layover in Edmonton before the Edmonton - Abbotsford flight left. Unfortunately, the plane arrived in Edmonton 30 minutes late, and rather than wait 5 minutes for the passengers to disembark from the Toronto plane and board the Abbotsford plane, WestJet decided to leave all those passengers behind. There were no other flights available until the evening, and we were stuck for 8 hours at the Edmonton Airport before we were finally given a flight to Abbotsford. Never again will I book with WestJet."
Pros: "All good !"
Cons: "Like to see direct flight to Kelowna"
Pros: "It was a good flight. Comfortable and on time."
Cons: "I rated food low as there wasn't any nor did I expect it. No problem."
Pros: "This was my first time flying Plus and I don't think I can ever go back. Worth every penny."
Pros: "Friendly staff"
Cons: "All flights boarded late, they ran out of food for purchase on long flights and the seats are uncomfortable."
Cons: "Seat space was too tight"
Pros: "The snacks were good"
Cons: "They lost my checked sleeping bag which forced me to buy another one before my backpacking trip. They refused to refund me for it costing me an extra few hundred dollars to replace it. To include I paid an extra eighty dollars for my trip because apparently I requested window seats which I wasn't provided for my return flight home! Be prepared to lose your luggage and don't expect a refund!"
Pros: "all the service was very good to us"
Cons: "My flight was not actually booked going to Edmonton and I had to rebook it at the airport to go home. Coming back to Fort McMurray my flight was also cancelled without telling me and I had to buy another ticket."
Pros: "Regular seating on this West Jet flight was great, very comfortable with ample room."
Pros: "The fact that air Canada had a flight around the same time"
Cons: "Kept delaying with no clear idea of when we'd actually take off"
Pros: "We were delayed while in the plane. The steward decided to give drinks and snacks on the house which in the end lightened the atmosphere. It did make it late for the Oilers play-off game which was likely very important to many of the business men on the flight."
Cons: "Could not figure out how to get their entertainment app to work."
Pros: "We were given seats in the Plus section on the short leg to Calgary."
Cons: "The plane was about 1.5 hours late arriving. A person was sick or drunk and had to deplane. It took over an hour to find his luggage and reload all the luggage. We missed our connecting flight to Calgary as a result and had to stay overnight in a hotel in Edmonton."
Pros: "they gave me the special food"
Pros: "It arrived on time."
Cons: "The temperature in the cabin was way too cold. People we wearing their jackets and when I mentioned it to the cabin crew member she said a few other people would have to make a similar comment before she could request turning the temperature up. There was also a glitch in the system so that the reading lights for each seat could only be operated by the seat directly in front. The food was very uninspiring and poorly presented. The tea and coffee were awful!!!!!! The choice of movies,etc was very limited. Thank goodness it was a night flight and not too long!"
Pros: "Once on the flight, everything went well."
Cons: "Real nightmare as I had booked YUL-LYS-BRU with Brussels Airlines (SN). YUL-LYS was operated with Air Canada. Came within 4 minutes of missing flight despite being at airport 3 hrs early. SN had not released ticket to Air Canada so they could not check me in. Had to call SN customer service after AC could not check me in, then wait and wait as they had to try to correct the mistake 3x before AC counter could issue boarding passes. Terrible experience going through this with 2 small kids waiting. It’s as if the two airlines’ systems don’t communicate but passenger is responsible for resolving."
Pros: "I liked that they didn't make a fuss when boarding that I wasn't in the section but needed to board earlier due to a knee injury."
Cons: "That they didn't really stop long enough for me to ask for a snack. They asked the other side but as I was on the window seat, I couldn't seem to get their attention."
Pros: "Every thing expert the food"
Cons: "The food"
Cons: "Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control."
Pros: "Only thing good was the brevity of the flight."
Cons: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
Pros: "If there is good weather, everything will run smooth and on time."
Cons: "Be aware of the snow... My flight from YUL (Montreal) to FLL was delayed 4 hours!! The inbound flight was diverted to Toronto just because of ONE inch of snow in Montreal Airport."
Cons: "Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW"
Pros: "Nice flight, staff"
Cons: "Seats are so hard on the but that it's hurts to the bones for a few days...!! I travel a lot, and this is the only airline/aircraft that this occured. Also even checking in online, and gaving your boarding, they managed to get us to go to the counter to tag our carry ons..."
Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Pros: "The food and service were very good."
Cons: "The entertainment system is a bit outdated and had to be rebooted more than once. But this was only a minor inconvenience."
Pros: "The tvs are awesome! They are new and have touchscreens that are actually well designed and can scroll etc. Resolution and sound are great, so I actually feel like I watched my movie and didn't just look at moving blurs with half the dialogue missing. Also the USB ports are great. And the brownie with the meal was delicious."
Cons: "Only one meal on a >9 hour flight, plus one snack which was an uninspiring-looking rectangle of cold pumpkin loaf (it tasted good, but after 7.5 hours in the air it'd be nice to get something more appealing). Other airlines give two meals. It's ridiculous that Air Canada insists on being so stingy with the food."
Pros: "Friendly staff, scent collection of media on offer."
Cons: "Size of the seats, baggage fees, insulting attitude of the baggage check in staff in MTL."
Pros: "The gate agents were polite and the boarding was relatively smooth. Food was fine and flight attendants were Excellent!!!"
Cons: "First point of contact was incredibly rude. First she told me she couldn't find my reservation. Once she did, she gave me a lecture about my married name. Next she refused to let me take my carry on bag saying it was too large even though it fit on all flights to Montreal. Once I proved it would fit with the luggage sizer she had moved on to another customer and ignored me for 10 minutes while I stood there even though my boarding passes were printed. When I got to the flight, I found it could have been gate checked but there was no need as the flight was NOT FULL and my bag fit with no problem at all in the overhead bins. In 35 years of flying this was the worst experience I've ever had."
Pros: "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."
Pros: "On time,good boarding."
Cons: "Out of food to buy for dinner."
Pros: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Cons: "Everything was great - more selection on the movies/tv would be a plus"
Cons: "Extreme delays on my return flight which made me miss my connection and get rebooked on another flight for the next day. We were delayed on departure, then on the tarmac, then in the air, and finally when getting off the plane. I am glad that I was rebooked and was given a hotel to stay at, but I did not like the way I was treated by Air Canada staff at customs. I passed through customs only to be sent back into Canada after having crossed through security because the staff decided to close. We were told by other staff members that it was up to them to decide when they were done and to talk them. I ran through the whole airport with about 7 other people to make it. Why make us cross through security only to send us back? There was no one there to guide us on what to do. I had to go through the whole thing again the following day only to have my face cream taken away (it is technically cream, not a liquid) and then be detained. None of this happened AT ALL the day before. I'd give more details but it was a complete mess."
Pros: "crew was very helpful polite nice and welcoming"
Cons: "food was not fresh, hot meal was pretty terrible in both 2 flights"
Pros: "Boarding was good, but pretty bad flights overall. One of the worst I ever had in my life! The plane seats we had had so little cushion that is was painful to sit. My husband was avoiding touching the back by leaning on his arms and he is great shape, don't think elderly and in pain by himself...Entertainment simply non-existent and food as well... The crew were borderline okay. Plus the plane drove for about 20 minutes at Montreal and about 20 in Chicago before we left and after we landed...Let's say I saw parts of O'Hare in Chicago, I didn't even know existed!!!"
Cons: "Pretty bad flights overall. One of the worst I ever had in my life! The plane seats we had had so little cushion that is was painful to sit. My husband was avoiding touching the back by leaning on his arms and he is great shape, don't think elderly and in pain by himself...Entertainment simply non-existent and food as well... The crew were borderline okay. Plus the plane drove for about 20 minutes at Montreal and about 20 in Chicago before we left and after we landed...Let's say I saw parts of O'Hare in Chicago, I didn't even know existed!!!"
Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Pros: "Air crew was nice. Pilot nice too."
Cons: "Old plane. Smaller seat size than comparable airlines. Terrible food: a slice of oily cske, served in a plastic sleeve, must be the new low for an international breakfast...no individual tvs on the sets....hello, step into the 21st century.... And the selection available via your iPad or laptop and their wifi was small, and old...we had paid to upgrade our economy tickets to the next level, and we expected more...the size of the upgraded seats was not great and there wa no foot rest to put your feet on, which is a significant help to someone who flies so many hours and can assist with circulation...."
Cons: "Tough to have a long-haul flight without functioning seat-back entertainment. Mine never worked. Asked three times about it - three times the system was "rebooted" - to no avail. I told each subsequent flight attendant that it had already been reset - they just "tried" it again. Very frustrating over the course of several hours. No one ever checked to see whether their re-set actually worked. Also, not sure why the window seats now have an arm rest on the window side of the seat - seriously interferes with passenger comfort when trying to sleep."
Pros: "The flight was no cancel because the weather"
Cons: "Waiting too much after landing in LGA"
Cons: "I didn't like the fact that I paid 14$ for wifi and it kept kicking me off all the time. Also when we landed in Edmonton we circled their airport for half an hour then finally landed and we were stuck on the Tarmac for additional 45 min while we waited to get towed to our terminal. All in all terrible first time flying with air Canada and will never do it again. West jet flight I took to my destitnation was awesome"
Cons: "Constant gate changes. Getting a seat number assigned was tedious"
Pros: "Decent movie selection on one of my flights"
Cons: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Pros: "friendly pilot"
Cons: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
Cons: "One man wanted me to check an empty carry on bag I travel for 10 years with this high quality foldable carry on bag, it is a tight in their test cradle because of the wheels but it does fit. Even a passanger offer me is support telling the agent he was not reasonable after getting the bag in and out 4 times he still wanted me to check the bag in ? After 10 min arguments he said ok put it on the floor ! I could of put 2 of my foldable bag on the top storage if I had 2.... it was a connecting from same airline a much smaller plane which accepeted the bag . Very unpleasant ! Some people like to feel in power."
Cons: "had to pa for poor selection (the cheese "platter" ran out quickly :( )"
Cons: "Air Canada failed to transfer my bag from flight 1 to connecting flight 2. This not only happened to me but to other people traveling on the same connecting flight as well. My bag was delivered later then the promised time, it was also returned damaged. It is now almost one week since I have taken my flight and I am unable to process a claim because they have not updated my file via their Bag Tracer program. It is clear that they still have a lot of work to do to be considered a real commercial air line company"
Cons: "Vancouver B.C. customs routing and clearance long (distance), slow (we nearly missed our PDX flight). Once in PDX, the baggage handler dropped my wifes bag in a puddle and left it there for a full five minutes. Not the type of air travel we are used to."
Pros: "Had a great conversation wih a guy from Switzerland an it really helped to pass the time."
Cons: "I didn't like that they either started boarding too early or we waited a long time to get off the runway as it seemed we were on the plane a long time before we actually left. Also we just received our snack and our drink and as soon as we received them, a stewardess told us to all put our tables up and I do believe that it was because we were descending to land. It seemed like forever before we received our snack and then we're told we couldn't use our tables. I think they should have started the snacks earlier as it was quite a big plane and it probably would take quite a long time to serve everyone and the worst part of it all was that I had asked for a can of pop, so I had to hold my can of pop, my glass pop and try to get my snack out of the package which was not easy at all."
Pros: "Air Canada personnel made sure I made the connecting flight from Paris to Denver through passport control and the repeated safety checks in Montreal. The small aircraft was spacious even in economy."
Cons: "A male flight attendant was unwelcoming when I finally got to the plane (being late was not my fault). Did not want to help looking for a spot for my normal size carry on. When I pointed out one above him, he left my bag there and just walked away. I am 69 years old, 5'1"."
Cons: "previous flight was late so we had to be rebooked. The line was insane with 3 agents. The 3rd said go to the other 2 lines. The second went on break leaving one agent. A manager came down and gave the sorry here is our corporate email speech to two girls in line but left without acknowledging all the rest of us waiting. It was a mess. When I got my ticket she was like here you go without explaining anything or a sorry. When I asked for a few details like am I in a hotel overnight or when do I leave she gave me an eye roll. When I got to the plane after traveling all day and waiting extra hours there was an empty row right in front of me. I tried to lay down but the attendant made me move because I hadn't booked comfort plus even though the flight I booked I would have been in Denver hours ago. Things happen but it's all how you deal with it and air canada does not deal well."
Pros: "Crew was friendly and courteous."
Cons: "Flight delayed as usual (for Air Canada)"
Cons: "On the way back from Quebec City to Montreal we were asked to check our carry-ons as luggage, because "there is no room' on the plane. It was an empty flight. ALL overhead compartments were empty. Both flights - Quebec to Montreal and Montreal San Francisco were late. As the result, we have to spend 1.5 hours in the baggage claim area, because "there are no baggage agents in SFO available". THAT WAS THE WHOLE REASON WE ONLY HAD CARRY-ONS! By far, one of the worst flight experience in the last 10 year."
Pros: "Besides a french men close to us that doesnt know what is a deodorent , everything was fine for the travel : ontime, friendly staff, no problem at all. Always recommend air canada for its quality standard. Complimentary drinks ok"
Cons: "Pay-to-eat only, no little crackers like before , come on!"
Pros: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
Cons: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."
Pros: "Good Crew The crew was sharp, efficient, attentive and very good."
Cons: "Better Food Needed Even though this was a short flight, the meal could have been better. The small amount of smoked salmon was inadequate. This meal has been served over and over. Increasing the amount of smoked salmon would at least be a step in the right direction."
Pros: "Seat was broken, you can not recline seat. Flight was full, I was told so you have to sit on same seat. Secondly, there was one kid who keep crying yelling like hell, big time headache. It was about 6 early morning flight came at airport by 3:00am thought will sleep on air. On boarding, only drinks was offered, not even cookies or snacks there."
Cons: "Broken Seat No cookies or nuts, only drinks For kids or infants- airline should give them last seats or offers Air buds."
Cons: "No cookies or pretzels."
Pros: "Nice airplane and very friendly staff once finally on board."
Cons: "Please read previous comments (copied and pasted below) I should never have been sold the flight. The connecting time was too short - even under normal circumstances without delay I was told that I had a solid chance of missing the flight. Furthermore, once I finally made it into Montreal for my connecting flight, no one did anything to expedite my experience. They tried to get me to my final destination 24 hours after I was supposed to be there - they had a packet of accommodations for hotel and flight already prepped (mind you, I had only missing my flight by 10 minutes so clearly my seat was sold to someone else), and they didn't want to accommodate me in any other way. Explaining that I was meeting a friend who had taken another flight, I was told that the problem was not his and there was nothing I could do. Even though I found flights on Kayak and on Air Canada site for an alternate flight getting me out to Europe a few hours later, I was told "no can do." I asked him to speak to a manager and suddenly he was on the phone and (successfully) accomodating me. BUT. The flight was a connecting flight (connection in Rome to final destination Barcelona) - and he hadn't booked me the Rome to Barcelona portion. i was told - "go see the stand in Rome and they will have your ticket ready to go." They didn't have anything on their record but did tell me that this flight should not have been booked for me without having a ticket for my final destination. This was a hellish experience and I will be writing reviews and contacting Air Canada further to discuss this whole process."
Pros: "the crew on that flight was very pleasant and helpful"
Cons: "I missed my connection in Montreal because the flight was 2 hours late to get in and Air Canada staff in Lyon had told me I did not need to get my luggage in Montreal but only in Toronto to go through US custom ... which was not true. The airport staff in Montreal was absolutely unhelpful and sent me in 10 different directions. I was finally rebooked for a later flight, and the person there was finally very nice and helpful."
Cons: "Not serving a meal on a 5 1/2 hour transcontinental flight is unacceptable. Just because you can get away with it doesn't make it good policy."
Cons: "In Toronto they told us that we most likely will miss our flight. Why?? Plenty of time!! No need for miss information. Ground crew not well trained.No boarding pass was given (which is fine). 1 hour wait because of power failure at the airport in Montreal and then we are about to take off and there was an engine failure so we had to come back again . Not good stuff!!!! How would you feel flying again air canada?"
Cons: "On the Montreal-Athens leg the meal was free but of poor quality and quantity. Breakfast was just a piece of banana bread... No entertainment system in the aircraft. Had to rent iPad with very poor quality earphones (struggled to listen to the movies) Also some of the movies were not adjusted for the iPad which translated into using only a portion of the iPad screen."
Cons: "We didn't like having to pay for carry on luggage. When we left SFO and flew to Montreal, if your bag was 21 inches, not 20 they checked it for free. Traveling back to SFO the counter person made us pay to check a bag, even though we knew if we went to the gate, they would take it. This was not good or consistent. We will not fly on Air Canada"
Pros: "The flight attendants friendly,"
Cons: "Limit of three bags is understandable but no solution offered when the time to board happened,"
Pros: "Absolutly, they let me switch seat"
Cons: "No leg room,"
Cons: "The staff did not want to accept my ticket purchased through kayak, told me that should have bought a ticket directly through air transat, and they told me to buy a new ticket elsewhere if I wanted to travel on that day. So I had to buy a same day ticket with air canada for an additional $900 CAD, and my ticket bought through kayak was useless, making me waste the entire cost of the ticket purchased through kayak."
Pros: "I’m sure the flight was fabulous. You see, I wasn’t on it, didn’t book it and wasn’t even in London"
Cons: "Crew in London that checks our boarding pass and passports to let us on the plane was quite rude to my family. Crew inside the plane was great!"
Cons: "To have known that you had to do security twice without leaving the boarding area."
Pros: "The crew was great."
Cons: "The seat space was very narrow for an international flight."
Pros: "Crew amazing. Passengers great"
Cons: "Seats are way too small. Aisles way too tight. Recent acquisition by air Canada must improve passenger comfort."
Pros: "Air Transat provide excellent service with affordable prices. I have arrived late to check-in desk due to unexpected traffic but Air Transat team was very supportive, even helped us to cross the customs in no-time until the gate of the plane without interrupting the flight time. Highly Recommended."
Pros: "Loved the extra leg room."
Cons: "Food was horrible, had two bites and didn’t eat the rest."
Cons: "Boarding took forever. Seats were tiny"
Pros: "Crew was good"
Cons: "Old plane... not much room for legs and seating are uncomfortable! No personal entertainment système! Poor flight"
Cons: "Checking site was down Boarding was delayed because of crew forgot to tag Cary-on luggage for passengers, we had to all go off the plane to identify our luggage’s No space on the airplane, didn’t get to sit beside my wife. Would not recommend Pay the extra to go with a reputable airline."
Pros: "Nice flying, nice crew, nice jet"
Cons: "Luggage took an hour to get out... unacceptable"
Pros: "Very comfortable plane. All on time . Good experience."
Pros: "There was not much to like... we boarded quickly that was about it."
Cons: "For starters, they should offer water and juice on all flights. On my outbound trip they only offered water and it took them a long time to offer the water. Also, on my inbound trip they turned on the lights after take off and had them on for a while. Seats are also SMALL."
Cons: "Flught was 90 mins late leaving becuse of equipment failure. Missed my meeting."
Cons: "It took almost an hour from landing for our luggage to make it to the belt. For a domestic flight, this is really poor."
Cons: "flight was delayed in both directions; very few announcements; the crew were ok, but there was not much service in the hour we waited foe the plane to take off and during the flight"
Pros: "Boarding started from the back to the front. Which, I always thought it's the correct way to embark and it was the first time I saw it done that way."
Cons: "When the boarding was finallly finalized the airplane was ready to take off on the track for about an hour and a half and no one was told why we weren't taking off. I decided to ask and the flight attendant said that "it took long to embark all the luggage and that it won't be very long". To which, I didn't understand what one thing had to do with the other since that shouldn't be the cause to why we are paralized on the track but I just left it like that. Instantly after she walks to the back, they announce that they there was a problem with the A/C and that we had to wait to have a spot near a gate sothat we could go back and and a mecanic could come and fix it. After it took for ever... they finally fixed it but now we had to wait for gas. At this point, whitin those three hours, only one glass of water was offered to us and no appology. Thankfully, we finally took off, 3 three hours and a half behind schedule. They started to serve food and drinks to first class people and were completely taken care of but no attention to all the other passengers. At this point it's been 5 hours that we are on this plane and it seems that the service was extremly slow to get us hydraded or been offered anything to eat. My flight was 4hours away from Montreal to Calgary initiallyT And this whole event made it an 8hour travel with, the fact being completely ignored by the crew and nothing being offered for customer satisfaction. The pilot only said a small "we apologize" after we had already landed. It isn't the first time that I fly with this company and I find that it used to be one of the top companies in Quebec but the service and the quality have deteriorated overtime. There is always something negative that happens when I fly with them and I've noticed that the customer service isn't really present. It's okay but since it doesn't seem to matter to them, I will no longer fly with this company. (P.S.: this whole event caused me to miss the last bus to my final destination and have to wait at the airport until the next day at 9:30am to take the first bus in the morning... luckily I only work in the afternoon.)"
Pros: "Convenient time ,food was ok and no delay."
Cons: "No plug ,no inflight entertainment ,uncomfortable sits and crew was not overly friendly"
Pros: "Staff - Friendly, polite, professional"
Cons: "Couldn't see TV screen Seat wouldn't recline Cramped and uncomfortable for such a long flight. When I arrived in Vancouver and picked up my luggage, the wheel and part of the suitcase were gone (broken off) . How do I make a claim for this? Thank you"
Cons: "Delayed 2 h for waiting for a passenger. Service onboard is quite limited. No water served!! Food is quite basic."
Pros: "Friendliness of staff"
Cons: "Delayed flight, no snacks, difficulty at baggage claim to get baby car seats. And very frustrating that they didn’t give us our stroller at the gate. We had to carry our two kids through immigration and the baggage claim until after all the bags came off, then our stroller and car seats came last!"
Pros: "Staff was helpful and pleasant."
Cons: "No room. It was clastertphobic. The seat in front was so close you couldn’t move. The screen for the movie was small and far from the seat and everyone’s head was in the way. Difficult for short people like me to see anything. Not very clean. Not enough washrooms."
Pros: "Great video system."
Cons: "Seats and legroom are insufficient."
Pros: "On time,I could charge my mobile"
Cons: "The curser of the smart screen was hard to use"
Pros: "The efficiency and atmosphere"
Cons: "The food was terrible and the seat cushion was very uncomfortable."
Pros: "Good flight, no incidents. Liked the food"
Cons: "Audio was not working, no personal tv screens"
Cons: "The flight was delayed from 10:30pm until 2:30am. Horrible experience. No personal entertainment, food was disgusting!"
Pros: "The best parts - the crew and the entertainment. The stewards we engaging, courteous, and professional. They also provided some very good information on what to do once in the Cancun terminal. The in-flight entertainment system had an excellent selection."
Cons: "The low score for food is a result from there not being any on the flight. It was only 4 hours in duration, and we brought our own snacks. The coffee was excellent!"
Pros: "Nothing I don't take Air Transat anymore and not recommend to anymone"
Cons: "Transat taking advantage of passengers by charging fees for luggage on return flight I was charged $35US for 2nd luggage on return flight (no charge for same luggage on departure flight). Poor customer relations of staff. Aisle seating was requested and was very uncomfortable. During check-in, Transat staff was not helpful in handling luggage. Poor service and very bad customer service from staff."
Pros: "Crew was friendly."
Cons: "You can only purchase meals and snacks. There should be, at the very least, a snack provided with this flight."
Cons: "I don't like the fact that I am still at the airport in Montreal looking for a flight to leave Montreal. I came 3 hours before the flight, I tried the machine I couldn't find my reservation. I thought the problem was with the machine, went to the agent same problem. they gave me that number +18553331101 to chek with the air transat customer care, they couldn't find the reservation either, I tried then to call the number provided on the reservation confirmation +18774964815, no answer, even the flight was delayed for almost 30 minutes, I still couldn't get on board. Now I'm still at the airport looking for a flight to leave. my question now is after all of that are you guys still going to charge my card that $226.43?"
Pros: "Staff were professionnel, the plane clean and confort were good"
Cons: "The flight was 2 hours late"
Cons: "the delay 9 hours"
Pros: "Lot of room, friendly staff."
Cons: "Food was ok from Prague to Montreal. However, from Montreal to Prague we received a hot sandwich ??? and a slice of vanilla cake for breakfast? On top of that they were promoting some chef Vezina at an extra charge of 25$ thinking that people would buy a standard meal at a surcharge rate? This is really bad publicity for airtransat, never had I witnessed such poor food on an 8 hour flight. Waving the standard meal at a surcharge rate is truly uncool. Offering the hot bun as a standard meal to fulfil the long flight hot meal standard is a low blow, that's all I can say."
Pros: "Seats were alright"
Cons: "Lost luggage and no communication since we landed"
Cons: "Our flight from Barcelona was late and we had to rush across the airport to get the connection to Toronto. By the time we landed it was almost time for the Toronto flight to depart. No information was given to the passengers when we landed informing them that the Toronto flight was waiting for us. No information was given by the ground staff either, just told to drop your checked bag off and get to the gate and hope the flight was still there. Would have been a lot less stressful if someone had said "don't worry, the Toronto flight is waiting for you""
Pros: "The crew, the plane, and the entertainment were excellent."
Cons: "Not anyone's fault but the plane was filled with crying babies...the overnight flight was difficult."
Pros: "Great, smooth flight and landing!"
Pros: "Once I finally got boarding it was quick and staff were helpful"
Cons: "Very uncomfortable I have back problems and found it difficult to sit when I had to use my seat belt. Once again staff making faces at each other showing their impatience with customers. Staff slammed overhead lockers and sighed clearly showing how unimpressed they were."
Pros: "They gave us water when we had to wait an hour before take off. It was not their fault we were delayed. They did wait for the 30 of us who were delayed from Lyon and did not take off without us."
Cons: "They did not answer my call (s) for water to take a pill. They never offered anyone earphones. There were no services at all on this flight as the seat belt sign was on the whole time."
Pros: "For a traveller since I was a kid, this is one of my worst experiences"
Cons: "The line for the registration was sooo long! The staff never smiles, if you ask a question they loook at you as you were crazy, they are just hurrying up so they can go sit and chat together The bathroom were disgusting, my bladder almost popped The place is app small, i only weight 105lbs and I was in discomfort The tv, reminds me of the 1990's when you have one big tv for everybody or TV's in the middle of the row"
Pros: "Efficient crew. Good movie selection for kids."
Cons: "Not enough food. My kids wanted Pizza they couldn't have- not enough My kids are registered to kids club- they had nothing more.... no extras no difference. Dirty toilet."
Pros: "Quick baggage drop at counter , very nice crew ..."
Cons: "Seat configuration 3 3 3, no power outlets for charging your devices..."
Pros: "On time, inexpensive"
Cons: "Uncomfortable space, narrow seats and corridor, poor food"
Pros: "Nothing much"
Cons: "Deboarded at farthest terminal, they misplaced some of our luggage, moved location of luggage retrieval to further away after making us wait for over an hour. Took forever to finally have luggage arrive."
Pros: "Comfortable seating, good entertainment selection available and drink provided on short flight."
Cons: "Delay and disorganization at airport left passengers frustrated with at least 3 changes to gate prior to departure. Added to this was the incorrect announcement on P.A. System at 6:55pm a change of gate to leave at original time (7pm), only to have a stampede of passengers arrive at newly assigned gate to have no airline representative there and soon a new/revised departure time of 21:05 instead. Hopefully, those clients with international connections were able to make it, but I suspect that several had their plans changed with this > 2 hour delay."