Respect the offers they make. speed up boarding
Cons: "left Houston more than 2 hours later, arrive in Mexico over 2 am"
Cons: "Podrían mejorar su espacio para equipaje de mano, arriba y debajo de los asientos"
Pros: "Time and service were excellent."
Cons: "Food. I don’t mía be to pay"
Pros: "Fast boarding and very nice crew. The airports in Mexico City and Merida are super sparkling clean!!!!!!"
Cons: "1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city."
Cons: "Flight was delayed 1he from Guatemala and flight from Mexico was canceled."
Pros: "Crew was very good"
Cons: "Food and Documentation"
Pros: "Great crew, free liquor, yummy snacks."
Cons: "No delays!"
Pros: "The lunch was good, the team was nice and the flight went well!"
Pros: "The extras that I was not used to anymore, like a snack and movies. Also punctuality."
Pros: "Sitting in the forward part of the cabin was better."
Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."
Pros: "the crew was very gentle."
Cons: "I could not get my chair in a more confortable position to sleep, it did not work. Because of that my 6 hour and a half trip was very long and unconfortable and i ended up with pain in my lower back."
Cons: "In the counter people were rude (as always) and the first guy that helped us didnt found us. A lot of time wasting and not much staff to check-in."
Pros: "The price. The beautiful stewards. The cleanliness. The air magazine. The excitement of flying. The window to look out of."
Pros: "They tried to move people with quickly onto the plane"
Cons: "The boarding staff was kinda clueless how to organize the hoard of passengers. The randomly decided what group to board first without properly communicating. That causes the confusion and frustration of the passengers who thought they would board first."
Pros: "Disponibilidad y ayuda del personal desde el primer momento que llegas a la ventanilla a documentar. EXCELENTE!! servicio."
Cons: "Very uncomfortable!!!!!!"
Pros: "The flight attendants were wonderful and the service was perfect. Even free alcohol in economy! The comparison to American Airlines from Montana and Dallas was night and day. Viva México, Viva Aeromexico!"
Pros: "I was really impressed with the friendly and efficient service from Aeromexico. First time flying them and really appreciated the experience - so much better than the service on US airlines."
Pros: "We arrived 14 minutes before itinerary !"
Cons: "All the announcements are in Spanish which makes it hard for everyone else to understand. Flight departure was delayed as well."
Pros: "Crew is always great"
Cons: "Modern entertainment with personal screens."
Pros: "I like the staff, the seats, the entertainment"
Pros: "At check in was given an emergency exit seat with leg room which was lovely since I'm tall."
Cons: "Cold ham and cheese on bread... Was cheap and gross. WiFi didn't work the whole flight. Insensitive flight attendants assume I'm with others as a family just because we were black. Not very friendly at all. Safety video makes it seem like everyone in Mexico/on their flights present as white. Should have more diverse actors. Get it together and be representative of the population you serve."
Pros: "Seat comfort and timely departure/arrival to destination. Thank you"
Cons: "The breakfast continues to be disappointinbin Premier Class - a little bit of granola would go a long way to make the yogurt and fruit better. You used to have it and you used to warm up your bread which was ice cold on this flight. Could not enjoy with with the Lurpak (nice!) butter."
Pros: "Good flights. Good prices."
Pros: "Arrive on time, excellent flight."
Cons: "A flight attendant put me on the spot, holding up a line of people on the plane, asking me to switch from a window seat to a middle to accommodate other passengers only to find out the reason being that the other passengers took up more than his/her one seat. I was elbowed the entire flights, couldn't even put the arm rest down , and had to rest my elbows on my hips to eat or drink anything. I understand it is not up to the crew to manager passenger behavior but the only reason I was put in that situation was due to the airline staff. I was extremely uncomfortable and after traveling for over 20 hours I was livid with how I was treated just because I am a small caucasian female."
Cons: "Aeromexio did not include my name in the passenger list. And it cost me 2 hours detained upon arrival in Portland"
Cons: "Missed my second flight cause first flight was delayed and had to wait 5 extra hours to get another flight."
Pros: "I loved this flight...I was so thankful for the AeroMexico steward that pushed my wheelchair down the ramp. The service was impeccable :) the comfort was outstanding and the pilot flew beautifully even in strong wind."
Cons: "My flight ended up being cancelled from San Jose to Mexico City back to Portland OR. Aeromexico told me there was no way they could get me home that day and that they would pay for my hotel, food etc. i cried my eyes out and begged to get me back to America. Somehow after about 30 minutes of back and forth, Austin Lopez with Aeromexico saved the day!! He got me several connecting flights back to Oregon and I was home the next morning very early. He was very sweet and caring. I wish I could tell his boss how amazing he was! Thank you again Austin!"
Pros: "The plane/Pilot got us home."
Cons: "The seats were old and uncomfortable. The plane was old and had the drop down video screens. This was terrible- we couldn’t see the one closest to us, only the one further away. But any words on the further one, we couldn’t read. The staff on the plane were rude and made us seem like we’re a bother and unwelcome. We were scared to ask for anything."
Pros: "My flight ght was delayed of 2 hours"
Cons: "No compensation"
Pros: "Confortable seats and entertaiment"
Cons: "late boarding"
Pros: "Once on the flight people were great. It was not their fault the people at the counter were awful."
Cons: "When trying to check into my flight (which I had selected my seat in advance) i was told that there were no more seats on my flight and could not check in. I had to stand in line to speak to someone who reassigned me to a middle seat on an emergency exit with no recline. Fine, whatever. Then I am told that all my carry on things have to be 10k or less COMBINED. Not something I have ever experienced. Was told mixed things about this "new rule" and then paid $25 to have my carry on checked."
Cons: "Gate was changed before bording, gates closed before plane departure time regardless of not all passengers present. Missed the flight and Aeromexico made us pay to grab another flight while it was Aeromexico personel that refused to allow us in even though it was not yet departure time and said plane doors were closed."
Pros: "Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight."
Cons: "We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt."
Pros: "Good flight, excelent schedule"
Cons: "Flight Over sold (20 people)."
Pros: "Good customer service"
Cons: "I cant stand why i have to pay for 1 bag luggage"
Cons: "To start with I paid to check in my suitcase. But I change my mind and decided to have a cary on. when I arrived at the airport I told an agent that I wanted to bring my suitcase as carry-on and she said that it was too large. So I had to wait in line. When I finally fot to the counter the agent and the agent realized I had already paid. She said that I could try take my suitcase under my own responsibility because she thought security would send me back. I was very surprised to hear this because it is a computer case. I did not have any problems and was able to embark. The plane had not bern clean. The pocket underneath my table had a used kleenex and the table of the person seated next to my had coffee spilled. During the 5:50 hrs only once were we offer a drink. Really bad service for an international flight."
Cons: "Waited from scheduled boarding to when the flight was cancelled- 3 hours and then little help from Aero Mexico to rebook to final destination in a reasonable time. Was promised a full refund of cancelled booking with Aero Mexico and as of 4/17- 0"
Pros: "This one of my worst experience in a plane. First we boarded late, then we sat on plane for 1.5 hours due to maintenance needs; then after 40 minutes flying we came back because the plane was not working properly!!! We sat again for 4 hours unttil some persons left the plane and in all this time the crew wouldn't give us answers, they were rude, and didn't even offer water during all this waiting time.. I lost my connection flight and they didn't wanted to reimburse it right away! Aeromexico sucks!!"
Cons: "This one of my worst experience in a plane. First we boarded late, then we sat on plane for 1.5 hours due to maintenance needs; then after 40 minutes flying we came back because the plane was not working properly!!! We sat again for 4 hours unttil some persons left the plane and in all this time the crew wouldn't give us answers, they were rude, and didn't even offer water during all this waiting time.. I lost my connection flight and they didn't wanted to reimburse it right away! Aeromexico sucks!!"
Pros: "Not much"
Cons: "Lost my luggage"
Because of turbulence we were not served anything unless we asked for it. But flight attendants were very nice and accommodating.
The seats were small, even for airplane standards. No on board wifi to use the app entertainment.
Pros: "Check-in started a bit late due to late arriving incoming flight but the crew at the gate as well as in the plane did their best to speed the process. Flight was smooth, lande ontime despite taking off nearly 20 minutes late. Captain kept us informed when, through no fault of American Airlines there was a delay at the gate. Overall well done in these trying times."
Cons: "It will be nice when things are back to normal and actual food is served on flights of 4 or more hours duration."
Cons: "WiFi wasn’t working"
Pros: "The crew was awesome. At one point the attendant said the sky didn’t have its morning coffee (because of turbulence) and it was really cute and really funny and just made me laugh through the stress of turbulence."
Pros: "Super smooth flight, good seats"
Pros: "the crew was great, the food was okay, the movie selection was awesome, overall really happy with the flight."
Cons: "as far as a seat in coach goes, you're getting a pretty good deal. obviously flying 14 hours across the pacific is pretty rough and we would all like to fly first class, but as far as coach goes, I cant complain. only downside was that I had an exit seat, so tons of leg room, but couldn't use the entertainment while in taxi, takeoff and landing, where I could've squeezed another movie in, but its a safety thing and a fair trade for the extra room."
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Cons: "Is not the airline fault. Is thanksgiving weekend. The boarding was extremely slow because So many wheelchairs, . The weather and Chicago airport doesn’t help neither. The capitan take a time to go out and explain what we had to expect. That was a plus. Still for us is our #1 choice"
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Pros: "Flights were on time."
Cons: "Seats are too small."
Pros: "Nice personnel"
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Pros: "Easy flight. Free drinks and snacks. Nice crew."
Cons: "No individual entertainment. Do not help those that are AA members"
Pros: "Did good job"
Cons: "Bigger seats in economy"
Pros: "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
Cons: "Pudo haber sido resolver para no perder la conexión a mi destino final."
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Pros: "Food was great! Service was excellent."
Cons: "It was a long flight. I personally do not like to use washrooms on a plane but with all those hours you just have to. That's not their fault....it is me But they made your flight to be the best that can be"
Pros: "Modern equipment (787)"
Cons: "8 emails from Kayak and 1 from AA warning of flight delay. But gate agents did not know anything about this and boarded us on schedule. So we sat for 90 minutes until the new aircraft was 'repaired'. Failed by a mile to make the connection. And I suppose I should have paid first-class fare, as then I would have made by connection?"
Pros: "Crew, check in crew and captain keeping us informed about flight changes. Leg room."
Pros: "Being prompt"
Cons: "Ran out of food I liked."
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Pros: "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
Cons: "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."
Pros: "Our seat upgrade was great. had plenty of leg rooms. Staff was attentive and flight was once again comfortable."
Cons: "Took a while to embark on time. The in flight usb on all of our seats wasn't functioning at all. At least the entertainment portions was working."
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Cons: "Old airplane between MIA and SJU"
Pros: "It was always a close call and almost missed my flight"
Cons: "AA...they delayed flights and were very unprofessional. i will definitely choose BA over AA anyday."
Pros: "Left on time, service was good."
Cons: "F/a’s are haphazard and disinterested in their customers. Below average experience."
Cons: "Was not compensated for arranging trans from Albuquerque to Santa Fe! Refused delivery of bag Santa Fe address!"
Pros: "The snacks and meals were decent, as far as plane food goes (although the “vegetables” with the chicken were pretty awful). Also the entertainment selection had a wide assortment of movies, but disappointing tv show selection."
Cons: "The boarding process was a mess. Just a huddle of people, with no clear direction and no one enforcing lines or boarding groups. Also my husband and I weren’t seated together and when I tried to change it online, the entire flight showed as booked. However once on board there were clearly a number of empty seats."
Pros: "It was generally ok"
Cons: "The tourbulance was crazy The fact I received my bag in Sacramento and it was damaged upset me a lot"
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "I asked for water and juice, they just gave me juice"
Pros: "The crew was very welcoming."
Cons: "The weather caused a bit of turbulence."
Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Pros: "Excellent friendly crew, was able to get rest on an overnight flight with my wife, good selection of movies."
Cons: "No onboard entertainment"
Pros: "Our flight was cancelled"
Cons: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
Pros: "Seats were more comfortable than expected. Flight was smooth and uneventful"
Cons: "I did not like being asked to pay extra for a seat assignment. Luckily I was assigned a great seat even though I chose to wait until check-in!"
Pros: "From boarding to landing evething was perfect. Flight was not overcrowded, so I could lay and sleep comfortable in economy. Crew ok"
Cons: "Your subject headline in your email read: How was your Alaska Airlines flight to Washington? All correspondence referenced Alaska Airlines, however my flight was and American Airlines flight and in a terminal on the complete other side of the airport. I suggest you clarify on line."
Pros: "The crew had Halloween candy they bought themselves. It shows they care."
Cons: "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."
Great overall experience, thank you!
Pros: "Crew in flight was nice and professional Sit in 1st class was comfortable"
Cons: "For this flight everything was good"
Cons: "Late crew caused delays"
Pros: "Timeliness, professional staff and crew"
Cons: "Less cramped airplane: there is nothing wrong with the plane itself but every time I have travelled this route the plane has been completely full (this time it was even oversold) so a bigger plane would help"
Pros: "Cookies are delicious"
Cons: "I hate that United doesn’t let you get a boarding pass early if you don’t pay for for a bag. Hell, even Frontier lets you check in early. There was no one at the ticket counter till an hour before check in so I had to wait around outside security till I could get a boarding pass. It’s bullshit"
Pros: "The flight was easy and quick. These small planes are actually pretty comfortable."
Cons: "Waiting for a gate in Chicago is never fun. Most people on the plane seemed to have tight connections, and I'm guessing most of us missed them. I only made mine because the next flight was delayed."
Pros: "The crew was very professional."
Cons: "The ability to scan for juvenile adults acting like children."
Cons: "United flights always delay. Rushing to Airport with all the traffic delays only to be told the it will be delayed for 30 mins is unacceptable. This occurs every time I fly on United. Also reported that the power outlet is not functioning 3 times but nothing was done .. also huge delay getting out!!"
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Cons: "Rough landing in Washington, smell of kerosene in Sao Paulo flight, otherwise good."
Pros: "The connection time Mach very well。"
Cons: "I learned that 3 flight together long hours have no food been sever and we have time to get food from airport. Next time I will do better☺。"
Cons: "All of my fligts has been delayed and resceduled, so instead of 18 hours to go to hawaii, it took me 36h"
Pros: "Good communication from crew concerning updates and ETAs."
Cons: "Service was a bit brusque at times, but never unkind."
Cons: "I made a reservation for my whole family and selected seats four month ahead (we reserved 1A, 1B, 1C, and 1D). One day before the departure, United informed me that one of my kid had to be moved to 11B a part from the rest of family due to a flight swap. When we started boarding, I noted someone else was sitting on my seat (1D) with his own boarding pass with 1D written. United crew politely asked if the gentlemen was willing to move to 6B, which his original seating in the system but he refused to do so. We' also personally explained to him that if he can yield the seat so that our family could sit together due to my wife's medical condition but he would not cooperate. I noted Those gentlemen on 1D and 1C are either buddies or coworkers. The crews were looking at each other without offering a solution. I ended up telling the crew that I could sit on 6B so that the plane can leave. The departure time was 20 min late u related my seating issue and de-icing took another 40 min. I am a Global Service member and I am very unhappy about the way the whole situation was created and handled by United."
Cons: "We missed this flight."
Pros: "Overall I had a great flight."
Cons: "No complaints."
Pros: "staff was fine"
Cons: "Loaded us on the plane and kept us on the small cramped plane for 90 minutes before leaving. Just stuck sitting there"
Pros: "Um......30 minutes early to destination"
Cons: "Plane had food and crumbs all over the floor, seats had horrible leg room ( I am 6'5")"
Pros: "The flight crew was courteous and efficient."
Cons: "The boarding time lasted an hour as the front desk staff at the gate insisted that I needed a visa travel document for my connection in China (multiple leg journey). What they failed to realize is that nobody needs a visa for China if they’re connecting in transit. It took a phone call and 3 staff members to sort things out. Not something that I want to deal with at 5:00 am. Moreover, due to the de icing, the flight was late and i just made it to my connecting flight in Newark. It was quite a hair-raising experience overall."
Cons: "Smoke on the plane crazy delay"
Cons: "Had to fight to get seats TOGETHER and WE booked 2 months in advance."
Pros: "Good price"
Cons: "Stink in the plane"
Pros: "Everything went well on the two flight legs.. I just may subcontiously book UA flights to get more of those Dutch stlye cookies!"
Pros: "Seats were very roomy and pilot did a great job!. Boarding went great!"
Cons: "We were stuck on tarmac but this was weather related. No gluten free snacks. Some crew was nice others less so."
Cons: "It was a long delay, which meant I missed my connection at O'Hare even though I had a 3 hour window."
Pros: "Crew was nice"
Cons: "Flight was 4 hours late. The seat was so small, I could not open the tablet (folding tablet in armrest). I am 6" tall and medium built. That tablet can only fit a kid"
Cons: "Delayed delayed delayed"
Cons: "The flight was long and packet. The outlets didn't work, Wi-Fi didn't work. There was no entertainment system. I just had to try and fall asleep, or stare at the seat in front of me. They also changed everyone's seats last minute. The snack they have was terrible. And I'm not picky. It got me to my destination. That's about it."
Pros: "Flight crew and ground crew are very professional."
Cons: "No complaints."
Cons: "I was put on an Air Canada flight and sat on the tarmac for almost THREE hours in MTL. Finally took off and am stuck in Toronto overnight. Air Canada was very unhelpful. I have to sleep in the airport. No food vouchers. Sucks."
Pros: "Staff was courteous and polite, despite heavy snow delays."
Cons: "Possible lack of communication with connecting flight, also United Airlines."
Pros: "Boarding was quick, staff was friendly and helpful."
Cons: "No in flight entertainment..."
Pros: "Nothing actually except it was on time.. I do appreciate being able to bring my little dog on board with us although it cost alost as much as another seat. Thanks for letting us bring her."
Cons: "You put us all in very back seats and I am clostifobac.. It WAS HORRIBLE EXPERIENCE... LOuD AND NO RECLINING AND IN A CORNER.. OMG had to stand up most of way to keep from freaking out. And.. I HAD RESERVED MY SEATS..MAKES NO FRICKEN SENSE.. The tkt guy was rude when I told him I reserved our seats and now we are all 3 scattered everywhere alone. I think that's WHY HE PUT US IN THE VERY BACK BEING HATEFUL BECAUSE I WAS NOT HAPPY THAT UNITED DECIDED TO SEPARATE US FROM ROW I TO 30.. Also I am paying to bring my children to Mexico and I can't get points for it. Just sayin..."
Pros: "Everyone with United were courteous and professional. The flights were on time as well. Would fly with them again"
Pros: "friendly flight crew. good informations nice plain"
Cons: "- entertanment only with pay??? this is a step backwords...."
Pros: "Flight was on-time with departure and arrival."
Cons: "The air fare was way over priced."
Pros: "Flight attendants tried.. United booked a hotel room for the night."
Cons: "Poor communication on gate change. Delay on flight boarding, and there were issues with engine. Stuck on the tarmac with no AC, they had us off-boarded since everyone was sweating. Reboarded after, no AC still until takeoff. Delayed more than two hours- this was last flight, and caused me to miss connection flight. Was supposed to arrive in final destination at 11pm that night- ended up getting there at 9:40AM next day."
Pros: "Bad good, good service but 5 hours delay"
Cons: "The airplane food and the delay in Chicago"
Pros: "Staff are nice and helpful."
Cons: "Everything is an additional cost! Food, tv, beverages and that is not how it is anywhere else unless you are on a budget airline or flight which this was not."
Pros: "The complimentary beverage"
Cons: "Seat space keeps getting smaller. My seat did not recline at all"
Pros: "Can't really remember if I liked anything."
Cons: "Unfriendly crew. Flight delayed by more then 2 hours. We were moved from gate to gate 2-3 times. Totally disorganized."
Cons: "So many problems with my fly. Bad service. Never fly with united air lines. No recommended to any body"
Pros: "Crew was pleasant."
Cons: "We were asked to pay attention to the safety demonstration, yet I could not see it because the flight attendant was standing so far ahead up the aisle that even if I leaned out, I could not see her. I also don't understand why United boards from front to rear. It's illogical and time consuming."
Cons: "Delay caused us to miss last flight of day. We have been sleeping on floor of airport for 9 hours. Same thing happened in the beginning of the trip from dallas to chicago. Oh, it was our honeymoon!"
Pros: "Never on Air Canada again. Food was miserable. They literally told me that they ran out of food (on the flight from Montreal to Casablanca). No kidding. They told us that the flight was full and no more food was available! When we asked for water, they did not bring water. I am not sure if they were out of water because the flight was full! That would be something! Bathrooms were not usable. Utterly dirty. My six-year old daughter refused to use the bathrooms. Water was flowing and the smell was horrible. They should clean that. I can go on but what is the point???"
Cons: "The list would be too long. So, what did I like is a better question in this case. Honestly, I am not even sure if I liked anything. I mean some people were nice, but why? Do I expect people to be rude? I mean, I need to like something extraordinary, something that others don't do. I can't remember anything remarkable. Just nothing."
Cons: "My flight was cancelled. When I called United I was in hold for an hour only to be told that my airline was not United but Air Canada. When I called air canada I was on hold for another 45 minutes. They rescheduled my flight for another day. I lost one day of my vacation."
Pros: "The crew were professional"
Cons: "The worst thing is that they schedule a CRJ-70 on this flight. This would be tolerable if the obvious alternative was a turboprop, as if Montreal were a small town, like Flin Flon. But it is not; it is a large and important city, and it stinks that the demand is so low that airlines must use small aircraft on these routes. Is it because Canadian taxes are so high on airlines that fares in turn must be high and not stimulate demand? I can't think of any other reason connecting cities this size would be on crappy little aircraft rather than on at least an A320/737 family aircraft. The problem is that there is not enough room in the overhead bins to fit rollaboards, even small ones like mine. So they have to "gate check" the bag, which does not always reappear at the gate at the destination. Less bad than the choice of aircraft was the fact that after we pushed back, they couldn't get an engine started, so they cancelled the flight and reaccommodated us on a later flight."