I have not flown on such a nice well organized airline like Copa! And they actually serve really good food.
The service and food.
Flight was on time, crew was polite and there was variety of entertainment.
Food quality was very poor. Need to improve. Chicken empanada thin as paper. "Waffle" was made of an unknown substance that tasted terrible. Egg breakfast was mostly chunky potatoes half cooked accompanied by 2 leafs of overcooked spinach. Only good thing: platanitos' chips. Long overnight flight with No pillow and No blanket offered.
They denied me from boarding due to documents missing even though I had my American passport
The flight was on time and the crew was nice
Food was not good and since the plane was old, entertainment was poor
Boarding was simple and efficient Seat was better than usual
Dinner was okay, the mid-flight snack was awful and made my wife sick, breakfast was better. Entertainment console crashed four times, first crew member didn’t seem to care (aloof for most of the flight), other attendants seemed marginally more interested. No one checked back to see if the problem was resolved. Flight attendants seem to be in “check the box” mode doing only what was necessary.
Everything about the flight was awful. Food pathetic, my monitor didn’t work, smooshed between 2 overweight passengers. Flight crew lacked simple etiquette.
Service was horrible. No leg room. Flight attendants were gossiping loudly behind me. Flight was late to leave and we were stuck at the gate once we landed.
ON TIME AND VERY SMOOTH. EVEN EARLY! THANKS!
Very high decibel high pitched noise from engines as we taxied to gate in PHL. VERY annoying. Lasted over 5 minutes. ALSO, i didnt need to print out own boarding passes. You could fix your website check in px.
I was sent to 2 different locations in the airport and missed my flight because of incompetence so I had to pay $1200 extra for another flight to get home.
Seats were comfortable, even in economy. Personal entertainment at each seat with a good selection of movies and easy way to navigate to English language. The flight attendants were very nice, and they provided not only drinks but also a full snack tray to each person. Flight was right on time and announcement were in Spanish and English which was important for me as I don't speak Spanish..
Service was good, airplane was comfortable, and each seat has a TV with a good selection of complimentary entertainment.
$25 checked bag fee on a flight from USA to Mexico.
MY FLIGHT WAS CANCELLED!!!!!!!!!!! I DID NOT GET AN EMAIL NOTIFICATION!!!!!!!!!!!!! I WAS IN THE AIRPORT FOR OVER 11 HOURS!!!!!!
When you connect out of Mexico City, the food is always fresher and more protein-rich. Yum!
The screens in the seat backs are a little dated and low-resolution.
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