We were delayed three hours from Montenegro to Vienna on our outbound flight and then rebooked an extra leg on our trip to the US. Our bags, which Austrian made us check in in Montenegro even though the flight was barely half full, didn't find us for ten days. Then, when we asked for compensation for the delay we were given the runaround that the flight originated outside of the EU. Next time we fly Turkish Air.
My Austrian Air flight from Montenegro to Vienna was delayed by three hours because their plane de-icer was broken and they had to wait for the sun to come up before the ice could melt. This meant we missed our United flight altogether. So I can't speak about United, but I was not impressed by Austrian Air. They made us check in two carry on bags for a 60% full flight, and the bags didn't find us in the US for ten days. The re-routing they arranged included an extra leg, a midnight taxi ride across New Jersey and New York, and a five hour sleep in a hotel. Not impressed.
Most of the crew members were rude, flight arrived late and we missed our connecting flight, they damaged my friends suitcase so badly that two wheels had been destroyed.
Excellent flight. The crew was exceptionally attentive and organized. Attention to details is unmatched.
Great! They got my vegetarian meal right, flight was comfortable, they helped store my heavy luggage. Pleasant crew and flight staff.
I did wish they would give us the entire little bottle Bailey's instead of just have 1/2 bottle at a time
The flight was delayed for 30 minutes with no apparent reason. There is no entertainment at all, and no USB or electric outlets for charging your phone or tablet.
They had me unpack a handbag 2 lbs overweight into another handbag 8 lbs underweight for a Bible.
My flight was canceled and even though I paid אם KAYAK you didn't even answer me and obviously didn't refund my money. I will never buy a ticket through you again.
Accessibility serious problems in Viena airport making it seriousely difficult in in-between gates and boarding travel. Pretens of breakfast and service care in the economy pathetic.
OK they lost my hold luggage but notified me straight away. My main complaint, after losing my suitcase, I was told my cabin bag had to go into the hold because of it’s size. I, obviously, didn’t want this to happen bearing in mind what happened to my suitcase and when I voiced my concerns I didn’t get an explanation I was just told it would be taken from me on entering the aircraft. Looking around I was surprised to see many passengers not only with larger bags than mine but sometimes two or three bags,taking them onto the aircraft. In the end, nobody bothered taking my bag off me so I just walked on with it. The whole procedure was disjointed, poorly explained and not terribly efficient.
No choice of food was given, and I was served leftovers, so they were returned back. the crew is unfriendly and harsh. Need to be trained on communication.
The flight was very nice but the food selection for the people in the last rows was limited to vegetarian meals only. I think vegetarian meal should not be offered as a main selection.
Flight from Warsaw to Zurich was just OK but the food selection for purchase was very limited. They were out of sandwiches from the very beginning
The trip was great until my luggage was lost on transfer from United to Swiss. It took Swiss 3 days to get my luggage to me though it was located almost immediately.
We still don't have our luggages... flight was Saturday Jan 3rd and today is Wed 7th...even after fling the delayed/missing baggage report on saturday night and contacting SWISS (which is not answering) we still dont have our luggages...
0lane 2qs on tim3. Very bad food. No free wifi, only for texts. Entertainment poor and hard to access.
At boarding, the locations where we had to have our passports checked prior to boarding were very unclear. Occasional staff wandered around telling people, but in busy area of the terminal this was not obvious. It was also located well after the check in desk in terms of walking to the gate. The Premium Economy service was attentive and warm. The only big draw back was lack of restrooms, and no division or even curtain between PE and Economy.
Everything was fairly easy just hard when you get to Heathrow not know your Gate number until an hour before but otherwise really everything great. Did not get my texts in time though to do me any good but that is why I still like everything the old fashioned way and print everything out.
They lived up to the Swiss reputation of excellent operation in all aspects. Zurich is a great place to make connections to other parts of Europe.
Flight was canceled due to mechanical issues. After a considerable wait in the queue, Air Canada customer service was very helpful to get us on another flight. I am disappointed to report our rescheduled flight is for three days from now. Three days of extra expenses and inconvenience is unacceptable.
The plane was almost an hour delayed and then once we were on board, they said that captain didn’t have enough hours left in his day to fly us so they had to find another captain. Surely that could’ve been figured out out in advance. Incredibly frustrating because I missed my connection in Toronto, and it has a result missed the first day of my conference in Charlotte, North Carolina.
Flight from saskatoon to toronto was by far the worst flight ive ever been on and roughest landing ever.
Mechanical issue caused me to be stuck in Vancouver for 2 days
The last 3 hours it was freezing cold in row 56. Multiple people had their winter coats on and were utilizing the blankets provided by the airline. I also did not have easy access to figure out how to book my food allergy and advance for my meals. Most of everything I received was something I couldn't eat. This needs to be made more accessible. Also, I'm 5'10 which is the average height of the American male. I flew from Philadelphia to Toronto and then to Tokyo and the seats were absolutely unbearable. For that long of a flight it is impossible to get comfortable when doing anything. Flights need to have more space and stop prioritizing costs over people.
The on-board entertainment system was horrible - we gave up watching because it just kept glitching.
We had originally booked our flight from Punta Cana to London Ontario but our flight from Toronto to London was rescheduled and we would of had a 14 hour layover in Toronto before caughting our flight to London which is unacceptable. So we canceled our flight to London with no compensation and booked Robert Q Airbus from Toronto to London. We are not planning on using Air Canada for any more travel trips. In the last year and a half, Air Canada has rescheduled my flight from Toronto to London 3 times and forced me to cancel the flight and take Robert Q to London to avoid a long layover in Toronto. I received no compensation for the flight which is unacceptable. I'm very disappointed in the way Air Canada always rescheduled my flight from Toronto to London.
I wish Air Canada would provide a meal on the 5 hrs or more time flight to the passengers.
Terrible… Luggage’s missing for 5-days. Not expedited despite notifying them that insulin and ozempic were in bags and required refrigeration. I’m extremely disappointed. Meds were useless upon delivery as ice pack had dissolved and meds were warm and not useable because their efficacy and potency are now questionable . I’m so disappointed and expecting a full refund for the checked in bags.
Was delayed at every point/ connection. Luggages missing for 5days. Had no medications for diabetes and high B/p. when bags where finally delivered on the 30th, the insulin and ozempic were no longer patent, as the ice pack had since dissolved and the authenticity of the med is now questionable, since they must be refrigerated. Please have them refund my bag fees. I should sue them for all the inconveniences caused to me.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Missed flight. Requested assistance for my father and he did not receive it in Paris.
Business Class was very comfortable and the food and service was top notch.
If the plain wait for the passenger it should wait for the baggage!!
The crew was very nice. The equipment on the 747 felt old.
As expected. Would have appreciated a 3-day headsup reminder as a reassurance that all is well.
Horrible seats. They were just coach seats with the middle seat blocked with a dirty seat tray.
Poor food on flight between Toronto and Stockholm Airport Toronto too crowded
Boarding arrangements differentiated with groups, easy to follow. Seat size and leg room was very comfortable even I was with Economy class. Food was good and staff was nice. Very good experience even with 12 hrs long-haul.
Business Class Configuration was excellent- private and comfortable. Crew and service were excellent. I really appreciate Air Canada cabin pressurization equal to an altitude of 8,000ft. Upon landing, I felt more alert and refreshed than typical for international flights
