Efficient boarding and early departure. Very smooth flight. Early arrival in ATL. Great flight.
Very good. Because of the delays with my previous flight, I missed my connection, but I was able to book another flight through the United app easily.
Lost luggage, they need a baggage service representative available all times in Atlanta
I was charged for my daughters bag when I am supposed to receive two free checked bags with my United Explorer card.
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
The check-in process is not the best They should have agents in site to help with any problem especially a rebook. Why does one have to get on the phone when there were at least 8 agents around that could have help?! Flying is stressful as it is and having someone willing to do their customer service will ease some of the stress.
Flight was quite late as there was no pilot Crew is usually excellent, this flight not as good as usual there were more mistakes, slower and less friendly service But honestly the aircraft was too cramped and uncomfortable for a 4 hour flying get so, do to the aircraft liability the very best you could ever do is mediocre.
The pairing of personal Bluetooth headset did not work, provided headset did not work, then the screen locked and therefore no in-flight entertainment was available.
The staff was so kind and very helpful. I had to use handicap wheelchair services and was so thankful for how well they treated me during my whole trip. Thank you so much. Jessie took time to explain his service and what part he played and how others was going to be available to help. The flight attendants was so helpful in helping me get to my seat. Made me want to plan my next trip with United Airlines. I usually use Delta.
WiFi never works on any flight and the attendants can never get it to work. You would think paying so much for business/first would give WiFi. Also, the food in business is really poor these days.
Digital check in is very poor with air canada compaired to other airlines
Took off on-time and staff was very nice. Got stuck on tarmac at ATL due to storms, but staff was still wonderful even though they were working and not getting paid.
Received email saying that there won’t be a seat back entertainment screen and inflight WiFi would be available. But no WiFi both ways. Say it in the email.
I needed to catch a United flight. There wasn't enough signage or help on arrival to navigate the transfer.
Unfortunately my flight experience was poor as my flight was delayed with multiple gate changes. I did not reach my destination until almost midnight. I'm hesitant to fly Air Canada in the future.
El, the trans actions indicated that the purchase and flight was by Air Canada. I over when I get to the airport. Air Canada says no that’s a United airline ticket. I was redirected to the United airline counter to check in. It was impossible for me to check in prior to the airport because Air Canada and recognize my reservation or ticket number.
I liked the early check in. Flight was a bit bumpy due yo weather. Overall, everything went well.
It was almost on time. But the TV did not work. The washroom was too small and it was a mess. It was a toilet paper explosion.
Your survey could have a not applicable because there was no food unless you bought it and I didn't.
Canada's airport is disorganized, He have to start recruiting so that the line at immigration moves quickly.
