Daily cleaning, installation of cabin HEPA filters on flights from Québec City to Bogotá
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Scores according to KAYAK customer reviews
Pros: "Comfy seats in United Polaris"
Cons: "Crew didn’t ask enough for additional drinks (neither alcoholic nor water)."
Pros: "Crew was excellent"
Cons: "Nothing really. LH first class cabin is one of the best!"
Pros: "Pilot kept us informed throughout the flight."
Cons: "Onboard services."
Pros: "The crew was nice and efficient. There was no meal service because they had catering problems, but they tried to accommodate small children with candy cars and chips."
Cons: "There was no meal service because of catering problems. Though it was done for our safety (the crew mentioned some problems in prior flights), not having a back-up plan of sorts would be good for an airline of Lufthansa's stature."
Pros: "I was seated in Row 18 (comfort economy?) and my seat was relatively comfortable. The cabin was clean and pleasant. The crew was friendly, efficient, and professional."
Cons: "My family was seated in the economy section and their seats were extremely uncomfortable. I had the pasta dish for dinner and it was mushy to the point of being inedible."
Cons: "Good food, on time and semi comfortable seats"
Cons: "My luggage did not arrive on the flight from Frankfort to Athens. The Lost Luggage staff was very helpful, but the process took a long, long time. Then when my luggage arrived the next morning, no one was staffing the Gold kiosk, so it took another hour and a half to get my luggage. (We had received an email saying that the luggage would be available at 7:30; no one was there to provide it to us)"
Pros: "flight on time-good sevice including food tha I ordered in advance and all my luggage arrived."
Pros: "The follow up with my flight"
Cons: "There was no drink service because of “turbulence”. I did not notice any turbulence."
Cons: "Gate changed ast minute so we had to walk a long way to get to it with 3 kids. Airplane with no entertainment at all. Also the worst was getting to Beirut without 2 of our bags. We got one of them 1 day later and the second 5 days after. When we got the second bag few of our things were gone."
Pros: "Flight was comfortable and quick."
Pros: "On time. Friendly crew. Great seat with space."
Pros: "Gentle crew"
Cons: "1,5 hours delay again"
Pros: "Nothing positive to report...NOTHING!!"
Cons: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"
Cons: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Pros: "The service. Smooth flight."
Cons: "I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland..."
Pros: "Used both front and back doors to board the plane."
Cons: "Unfortunately, boarding wasn't well organized. It would have been more helpful if rows (1 through X) used the front door and rows (X+1 through Y) used the back door. We had people seated in the front of the plane using the back door and people in the back of the plane using the front door. It slowed the whole process down and was rather chaotic."
Pros: "NEVER AGAIN"
Pros: "Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection"
Pros: "Food, drinks, crew hel;pful"
Cons: "Boarding was not orderly, stupid system of delayed displaying of gate assignment"
Cons: "LATE!! This is rediculous for a flight company not to be able to board on time so I miss my connection and get stuck for 6 hours"
Pros: "The service couldn’t have been better! Constant supply of water, the food was good, and they have champagne in economy - always a win for me!"
Pros: "Good customer service , friendly crew, clean plane. I always travel with Lufthansa to Europe and back because I like their professional and friendly crews. They always do very good job."
Cons: "Not much leg room for a tall guys like me."
Pros: "Wonderful flight crew. Quiet, orderly. Food good, plenty drinks."
Cons: "I an that person who instantly reclines their seat all the way in front of me. Ugh. Not Lufthansa's fault!"
Pros: "Everything! The service of the flight attendants, in full ugh entertainment."
Cons: "Everything was great. I would say that I didn't like the automation and self serve check in at Munich Airport not because it wasn't easy or efficient, but because I love human interactions. I know this is the way society is tending, towards automation, but I don't love it. I prefer to speak to a real person. Thank you for reading."
Pros: "The polite stewards The food and drinks given for free!"
Pros: "Efficient and pleasant service."
Pros: "Flight was comfortable. Seats were spacious and leg room was really good. Crew were friendly and efficient. Entertainment was varied and extensive."
Cons: "Food was awful. Muslim meals were gross. Need to find a new vendor in Germany. Breakfast was very poor. We were starving when we got to Washington. No snacks were provided. I would prefer a seafood or vegetarian option. Bathroom were filthy. For such a long flight there has to be a backup for dirty bathrooms"
Pros: "Lufthansa certainly stands out above ALL American carriers"
Pros: "I did Bangkok - Bogota and my bag was checked to my final destination. They have a 1 stop way to get to Bta, very convenient. Flights on time Nice meals"
Cons: "Low bag weight allowed, I got only 23 Kilos even it was such long way"
Pros: "Lovely crew."
Cons: "Boarding process was unclear."
Pros: "Legroom and arm room, good light overhead in premium economy. Bilingual crew friendly and efficient."
Pros: "I always enjoy the efficiency of the crew members. The services are great. They even give a wet towel to clean the hands before meal service. Movie selection is descent. Not too many newly released movies though."
Cons: "The flight was delayed by more than 1 hour due to computer problem. The leg room was smaller than other airlines I fly with in economy class. It made the second half the trip less comfortable."
Cons: "Too cold"
Pros: "Service, timeliness and new aircraft"
Cons: "Everything was excellent"
Cons: "unable to select seats at booking until 24 hours before and even then, was unable to do so for the US to Hamburg leg"
Pros: "if i had booked that flight the overall experience would have been great. on time, good service, comfortable seats, good food and great entertainment."
Cons: "i booked a different flight, so we ended up adding significant travel time and cost to this trip which made the overall experience somewhat frustrating. — airlines also need to get better at keeping families seated close to each other if the kids are small. it adds to the overall travel anxiety and gets everyone in a bad mood."
Pros: "Got moved to economy plus - yeah! Great movie selection."
Pros: "food remarkably good decent entertainment comfortable temperature on time, not waiting everything went as expected."
Cons: "sadly, airplane seats just aren't that comfortable. But that is universal and expected."
Pros: "My wife and I loved the courtesy onboard, the flight crew's attention was great."
Pros: "Loved having a "real meal", and the fact that they remembered that I am gluten-free. The frequent pours of good wine helped make the trip more fun! I was amazed by the quantity of movies of top quality that were offered, and was able to watch 3 on the flight that I had not been able to see in recent months. The crew were terrific, seats could have reclined a bit more, but there was great leg room, and I did not feel squeezed in. Altogether, terrific!"
Cons: "We missed the connection so never made this flight."
Pros: "it is a good night flight and passages can sleep."
Cons: "LH is flyingto TLV with an Airbus A321 with no TV or entertainment. The seat is poor compear to other airlines that fly the same rout and area. Food on this flight was also poor."
Pros: "The crew were polite and accommodating"
Cons: "Special Meal was not ordered for me so the crew had to improvise to provide me with something to eat, since there were no extra special meals"
Pros: "Friendly staff"
Cons: "- Lack of punctuality in approach and landing - The lack of clarity in messages from cockpit - The low supply of entertainment programs in the language of the country of destination (Spanish) - Accessories (headphones) low quality, which affects the enjoyment of entertainment products"
Pros: "Crew is great!"
Pros: "The crew was nice"
Cons: "I was ok but my daughters luggage didn’t arrive when we arrived which I found weird when we took the same flights"
Pros: "The flight attendants were fabulous on this flight."
Cons: "Older plane that showed lots of grime from past travelers. The seats in my row had old spills that seemed to have run down the backs of the seats and dried over. Gross!"
Cons: "Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together."
Cons: "Seats with more room and more padding. Snacks."
Pros: "The people at the gate. Excellent the girl from El Salvador"
Cons: "The worst, the attitude of a crew member named Andrew."
Cons: "2 hour delay because of rain west jet and porter were on time but air canada delayed My seat was apparently broken had a window seat with no one else in my row and then I was placed ina Center seat although other options were open The attendant comes on the air and says they need to manually start the engine one by one because the electric start to make it easy was not working All and all not a pleasant experience at all"
Pros: "The rest of the cree was awesome"
Cons: "One crew member was disrespectful - Her name is Brianna"
Cons: "Dirty plane, nobody bothered to wipe the tray table and Black Mold showing (extensively) at top air vents. Very uncomfortable flight. AC needs to do a Much Better job cleaning between flights!!"
Cons: "They loose my luggage!!!!!!"
Pros: "On time and pleasant staff"
Pros: "Flight was delayed by 3.5 hours"
Cons: "Giving your guest a cup of coffee is basic. To tell guest to get her own is a no no. Better training??"
Pros: "Friendly staff, happy to help"
Cons: "Terrible food, plane was overbooked, they only offer 'in-ear' headphones, they have squeezed maximum seats into this plane to increase their profit. Would absolutely NEVER fly Air Canada long haul economy or premium economy again."
Pros: "The plane was unable to board on time ,the cabin was too cold. That was a hitch well managed but with a seat near the rear of the aircraft only food option was cup of soup rehydrated with hot water or snacks. May be better food provision could be implemented."
Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."
Cons: "Boarding was a disorganized free-for-all. Complete chaos and the gate staff seemed unable to manage the situation. The plane itself was an aged 767 with uncomfortable, cramped seats and no entertainment options whatsoever. Haven't taken an international flight this bad in years. Entire cabin smelled like the lavatories for the duration of the flight."
Pros: "The Air Canada app to have access to the entertainment on board did not work."
Cons: "Very cold plane"
Pros: "Spacious aircraft, great flight attendants very clean bathrooms, lots of snacks and foods"
Pros: "Not a lot"
Cons: "Poor aircraft, uncomfortable seats, not recommended."
Pros: "I liked the friendly crew members"
Cons: "1. Could not reserve seat on the return flight and still got charged for it. 2. My seat did not have the new outlet for phone jack and USB charger. I had to use old headset outlet on the arm-rest which did not work. 3. Planes delayed on both directions."
Pros: "Airline provided a flight to Toronto, with reasonable amenities and boarding process."
Cons: "Had to load my own suitcase on the luggage belt - I am elderly, with back issues, traveling alone. Attendant was courteous and helped me, but stated that staff "doesn't do it any more" because of safety issues. No help will be given in the future. Plane left two hours late - I missed my connection. Was given a stipend for an overnight stay, but no explanation was given about the delay. Staff couldn't tell me if my checked baggage was on the plane the next morning. I probably won't fly Air Canada again."
Pros: "The crew on board all flights were pleasant and efficient."
Cons: "When I arrived at my destination I found that the item I had gate checked had been damaged- an instrument case I was no longer able to close. The zippers had both been busted off. Due to time constraints I was invited to write a review and email which I intend to do. The item itself was gate checked for safety - and to me the damage says that still somehow it is unsafe to fly with an instrument which as a professional musician is frustrating. In addition flights have very limited food options that accommodate persons with gluten/dairy allergies."
Cons: "I reached delhi a day late and missed an important event. See ablove"
Pros: "at least we wereat a part of the wedding"
Cons: "first flight scheduled april 20 at 12:05pm cancelled. second flight for 4:15pm to laguardia cancelled. excuses for cancellation were given but not to our satisfaction. as a result we missed a good portion of the wedding we attended in new jersey"
Pros: "Flight attendants were attentive and professional. Comfortable flight, given it was 10+ hours long."
Cons: "I have never flown an airline that served dinners without offering a vegetarian (typically pasta) option as a standard meal. Had no idea that I would need to request this, so I did not have dinner on the flight, as the meals were either chicken or beef. At this point in the 21st century, a meatless diet is a widespread life choice, for either ethical or health reasons. I would really like to see a pasta option as a default. Thanks for taking feedback."
Cons: "Flight was late. The status screens in the Toronto airport depicted incorrect information."
Pros: "Guys, we were traveling in the middle of Matthew hurricane and the pilot was just perfect, we didn't feel it. No bumps, no disturbance, nothing. Like shiny day. Congrats"
Pros: "Comfortable ride and on time"
Cons: "Compared to the flight over with Lufthansa, the food, drinks and treatment by the flight attendants was not nearly as good."
Pros: "Smooth flight."
Cons: "Non-working lavatories (?). It shouldn't happen."
Pros: "The crew was nice and understanding"
Cons: "I was stuck up against the back galley with no armrest on the aisle but that was only the beginning when the guy in front reclined his seat the seat back it was dangerously close to my head. In the event of turbulence it would have been easy to sustain a massive blow to the head from the seat in front of me during a whiplash type motion. The person that approved this seating arrangement should be terminated."
Cons: "Plane delay due to passenger on cell phone before takeoff"
Cons: "Delayed over an hour, making it almost impossible to catch our connecting flight in Montreal. Thankfully, the flight out of Montreal was delayed and we were able to make the flight by the very last minute."
Pros: "Crew was very nice"
Pros: "Flight was on time"
Cons: "The screen was not responding well"
Cons: "Even though I reconfirmed my kosher food, it was not on the plane."
Pros: "The on board crew was excellent - very patient and forthcoming. I could not say the same thing about the ticketing agents or the boarding procedure."
Cons: "The seating on on this plane was the most uncomfortable I have experienced in a long time - with the exception of my outbound flight which featured the same type of plane. Air Canada tries to charge you for every little thing and I guess that I am one of those people that does not appreciate being nickled and dimed. I will look for other airlines the next time I book a flight to Canada. What a disappointment!"
Cons: "The flight was delayed by 2 hours. After boarding, it was another hour before the flight took off. I was seated next to a family with 2 cranky children. I chose this flight just because it was supposed to arrive in Miami at a decent time. Ended up sleep deprived at work the next day."
Pros: "Excellent flight"
Cons: "All good"
Cons: "Moved to another flight despite the fact we were on time to make the flight through security."
Cons: "They over sold the flight. Customer service was awful and the gate attendant was untrained. We were unable to board the plane."
Pros: "Never thought Canada air is so bad in international air services. Would never use Canada Air for my international travel in the future."
Cons: "no entertainment in flight during almost 3-4 hours of flying time."
Cons: "I booked this particular flight because it was the shortest route available. But the Air Canada flight from Dallas was delayed for an hour and then we experienced computer problems causing further delays. I therefore missed my connection in Toroto and was told by the ground staff I could only get out 2 days later. I was also told there were no hotels available. There were long lines of angry people complaining, and they were from different flights, One couple complained they missed 2 days of their honeymoon. The plane did have seats in business class which they refused to hand out. Eventually they found me a hotel and redirected me through Frankfort the next day. It turned out to be a 27 hour trip. Huge disappointment."
Pros: "Once again, attendants were pleasant. Plane was clean"
Cons: "No snacks served, only beverages. We could have at least received one bag of nuts/chips for the flight."
Cons: "After paying for a business One-Way.. the flight was canceled abruptly without any forewarning. There was the a line of 50-75 ppl with one attendant working. It took me nearly 3 hours to get anyone's attention, and finally told i was 'lucky' to get on a flight the next morning, after missing a Wedding dinner. I was also forced to pay 2x cab rides to the airport. Thanks Air Canada"
Airlines flying from Québec City to Bogotá have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Québec City to Bogotá
Masks required on board, masks provided on flights from Québec City to Bogotá
Social distancing seating
Middle seats unavailable to book on flights from Québec City to Bogotá
Testing for antibodies, testing for symptoms for flights from Québec City to Bogotá
Waiving of change fees. Search flexible flights from Québec City to Bogotá