Prefer not to have an almost 3 hour delay with useless communication that wasn't accurate.
Starlink is great Crew was polite Business class didn’t get a welcome drink just water and snacks were ok
very average service no complimentary alcoholics drinks unlike other airlines such as Porter airlines No decent seats available during check-in time the day before
Reliable, nice crew, I fly often on that flight and I like it all.
Efficient all round, very good crew. Short flight so the food, of course, was just snacks
My flight was delayed about 1 1/2 hours in Chicago, but other then that it was a good flight.
So far so good but food and entertainment are not available for this flight
It was my first time with United Airlines and I would say it was very good experience and best of all the flights were on time. Will definitely fly with United Airlines next time.
The plane used to go to Chicago was a bit outdated and needed a refresh
It was good! Appreciated that it was very on schedule so it made the connecting flight less stressful
After 3 hours of delays, they ended up cancelling my flight. And although I could purchase one-way tickets to get to my destination, they would not offer me these flights as compensation for the cancelled flight, and I didn't end up making it home until 13 hours after I was originally supposed to arrive. It made for an extremely strenuous end to an otherwise good trip.
I needed to catch a United flight. There wasn't enough signage or help on arrival to navigate the transfer.
Flight was delayed, I had to put my luggage all the way in the back! They served only a beverage no snack on the way in Air Canada, definitely not a good first impression.
When we got to the airport for our flight from Chicago to Montreal which was scheduled for 2.00 p.m. they had no record of it and booked us on a flight at 3.30 very disappointing . We also had to pay 50.00 each for a seat. All things considered ,I will never book thru Kayak again. Next time I will only book directly thru Air Canada no second party booking Sue
There were changes to my flight with many email and very difficult to keep up with details of changes. I consulted Air Canada website that said I was to depart Casablanca at 9:35 but when I got to airport that take off time was delayed by 2 hours. That's 2 hours at an airport instead of bed. I don't understand why Air Canada website didn't show the change in take off like they showed the change in transfer. Do better.
I liked that the flight was on time for departure and arrival
Flight takeoff delayed as second plane needed to be towed to the gate. At my check in kiosk, an Air Canada staffer was walking by and paused to help me. Flight attendant was careful and helpful with my carry on. Spectacular customer service. No food. It was a short flight.
2 hour delay in Montreal sitting in the planes and then 50 minutes waiting for a gate in Chicago. The least they could do was to give us snacks while we sat in the plane over the dinner hour. Instead they wanted $6 for pretzels, chips or crackers. Come on at least give us those for free while we wait on a 3 hour delay.
Booked through Kayak and what I thought was Air Canada. Had a United flight number and needed to check in with United. Not even in AC system. At O hare we arrived at terminal 2 and sent our bags to terminal 1. Fun way to end a trip, walk two blocks to get your bags, then 2 blocks back to get picked up.
Limited legroom and old direct tv technology made for a very uncomfortable 4 hour flight. Delays getting out of the gate were not communicated adequately, so there was unrest at the start.
