Low season | March |
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High season | July |
Check in was confusing with the kiosk at the airport. Just too vague and not enough explanation of what to do.
Check in was confusing with the kiosk at the airport. Just too vague and not enough explanation of what to do.
Flight was delayed a few times but that is just something that can happen. We were glad we had a long layover before our next flight.
Although check in crew at the counter was helpful, gate agents were not forthcoming with delays and eventual need for overnight stay at Toronto. No voucher was issued for the delay and promised that Toronto crew will take care of us with vouchers for hotel stay, food and transportation to md from the airport. Toronto gate agents pointed to customer service who flatly refused. I will never fly Air Canada again
Our flight was delayed 6 hours and we finally got to Montreal at 9PM, instead of Houston where we were supposed to be. Several flights we could of got on and fixed our situation were nixed as they wouldn’t put us on a plane w/o our bags, but when they finally canceled our original plan they easily located and relabeled our bags. No one seemed to care.
I’m a creature of habit and I like to sleep while I’m in the air
I needed to catch a United flight. There wasn't enough signage or help on arrival to navigate the transfer.
My husband has disabilities, the crew on the ground as well as in the air were so helpful, taking some of the stress from me. Thank you!
Went on an earlier, standby flight, but was delayed so we only save 30 minutes getting to Toronto. AND we were in business class on our original flight but had to go in economy on the earlier flight because pilots and crew “had to” go business. What?!?! The paying passenger (I am Super Elite) has to go economy so they can dead-head employees? That’s messed up. As in my other posts, I only take AIr Canada because there is little other choice for the destinations I need to get to. But I am not proud to show my Super Elite tag on my luggage.
Not on time. Only water for a beverage. Crew did not even pick up empty water bottles!
My place was cancelled at the last minute throwing my traveling schedule off. I barely made it on the last ferry home.