Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices.
there were extra blankets.
Cold air blasting for 8 hours.
Great choice of entertainment, crew was very fun! Food was good. Nice leg room at my seat. Carry-on compartments are very high in these planes, great for tall people, one can actually stand without hitting the head.
I could not select my seat (for free) at booking. Later I could not checkin via internet on my mobile, I needed the APP but couldn't download it (not enough battery at the time), consequently I had to take seat given at checkin at airport but attendant kindly found me a seat that was best in what was left on a fully booked plane.
I was feeling motion sick and several flight attendants went out of their way to help me feel better. I wish I knew their names as I would specifically mention them, but I really appreciate everything they did for me during that time.
Allow passengers to choose if they want a vegetarian meal.
We fly a lot and have flown American, European, Asian airlines but this has to be the best experienxe ever. First, their checkin is all automated, even baggage. That makes the lines really short. Their staff standing by to help at every moment. When we used another airline in Australia Jetstar, we waited in line for one hour and then were scolded for being late! We even had to pay for our water and the staff took turn scolding us over our overhead bin stuff. Boarding of NZ airline was so comfortable, without pushing or crowds. Staff always welcoming you with a smile. Seats are wide and we were given free drinks, free headohones, and wait for it.... free dinner! And all served so politey and in the most gracious manner as if we were their guests. We were so taken back by their service and this was the aecond time we have flown with them in 10 days. My young daughter thought may be their staff gets paid more so they seem to be so much more happy. I also think that there is something when you dehumanize your customers by charging them for water and being uncaring to their needs. The staff also starts to treat the customers as cattle. Besides Southwest Airlines, I havent come across one another airline where the staff treat their custmoers with reapect while charging them for water. So airlines, take note. I would pay $50 per ticket extra just to be in NZ airline.
The crew ask to change sit with another passenger and I said ok, then start to demand I move so they can sit together.i guess I didn’t move fast enough to suit him. Of course changed there mind. Maybe a race thing with me being black. The crew show lack of respect toward me.
We spent 2 hours at the check in because China eastern changed our connecting time and we were going to miss our flight. The food was terrible, they lost my husbands luggage. We are on our honeymoon and he has no clothes. And they put us up in a very dirty hotel.
Liked the information provided and smooth boarding
Drink service was spotty, very limited and not pleasant. The meals were skimpy on portions, and variety. Only two meals and no snacks were provided. Was difficult getting more beverages. Only beer and wine. Small seats but then every airline has small seats these days. Seats also do not recline as hey once did
Worst experience ever. 11 hour delay at JFK. No information given by staff at JFK. Missed connection in Shaghai. Took business class but was not admitted to Air France lounge.
|Flights Arrive in||Calgary|
|Flights Depart from||South Pacific|
|Flight Price||C$ 1406|
|Airlines||Air New Zealand, China Eastern|
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