Daily cleaning, installation of cabin HEPA filters on flights from Spain to Québec City
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|February||Best time to beat the crowds (3% less expensive on average)|
|November||Most popular time to fly (9% more expensive on average)|
Average price round-trip
|C$ 989||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 700||or less|
Good deal one-way
|C$ 366||or less|
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Scores according to KAYAK customer reviews
Pros: "It was ok."
Pros: "The airline is top notch and treated you great like it should be."
Cons: "The sears where a little tight but not bad and the movie options were ok not great."
Pros: "crew was friendly"
Cons: "seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!"
Cons: "The baggage took a really long time to be delivered to the carousel"
Pros: "Crew was really nice can’t complain"
Cons: "Other airlines offer free beer or even hard liquor here u have to pay"
Pros: "Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking"
Cons: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Cons: "children entertainment"
Pros: "The crew was excellent, very good food, good entertainment"
Pros: "The food was decent and on board entertainment was pretty good."
Cons: "The boarding experience was terrible. We bought new lightweight International sized carry-on bags for our family of four and packed extremely light to keep each of bags under the 8 kg weight limit for carry-on bags. The crew required us to check them anyway! So incredibly annoying."
Pros: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Cons: "Boarding time needs to be longer. Also, too little time between connecting flights."
Pros: "good availability of food"
Cons: "seats did not have much space at all. Legs constantly squished and there was no room to move them the whole trip. not much movie selection available."
Pros: "After having read Swiss Airline reviews I was prepared for a difficult and uncomfortable trip from BOS to ZUR. I was pleasantly surprised to the kindness and comfort I found in the economy class of Swiss Airline. Bags were checked in, flight was timely and legroom was satisfactory. I would highly recommended Swiss Airline due to my overall experience."
Pros: "great staff"
Pros: "Good food"
Cons: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"
Pros: "Friendly Crew , modern and spacious aircraft B777"
Pros: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Cons: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."
Pros: "Professionalism of the crew"
Cons: "First there was a mechanical with plane 1. They changed our gate. Then plane 2 was too small and the flight was overbooked by 40. Then the coffee machine was leaking. Then the crew passed their legal time and had to be replaced. Bottom line almost 3 h delay after 6h in ZRH coming from Mumbai"
Cons: "Need to make it more clear that it is necessary to complete a second passport controle at the boarding gate....causing confusion for some travelers who are not aware of this extra step"
Cons: "Cabin temperature was a little hot"
Pros: "Cabin crew were friendly, efficient, courteous Refreshments generous and excellent. Good movies."
Cons: "Rather than boarding economy passengers by row number, there is a free-for-all at the gate, and tedious blockage in the aisles as passengers wait for others to place carry-on luggage. More leg-room than United, but still a bit crowded for tall people. VERY BAD DESIGN of arm-rests, which do not go up all the way into the seat but instead jut out at an angle."
Pros: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Cons: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Pros: "Quick and easy- no problems. We had drink service and a yummy croissant. Flights attendants were really nice and spoke great English."
Pros: "Excellent, super-friendly crew, excellent meal"
Pros: "Service was great with staff being very professional Flights were on time and entertainment selections were good."
Pros: "Kind crew and a short flight"
Cons: "Snack choices too limited, but it was great that they even had them."
Pros: "The flight was smooth; Attendants were nice and everything worked according to schedule"
Pros: "Friendly team, great food and snacks and tons of movies to choose from."
Pros: "You treated me with respect. That was appreciated compared to the many other airlines I traveled on during the past two weeks. I was not just someone herded into the airline."
Pros: "Very pleasant and friendly attendants. Food good, you'll never feel hungry! Love the chocolates!"
Cons: "Don't like to wait for no one 30 min inside airplane"
Cons: "Lack of screen for watching movies."
Pros: "Food was decent and flight crew friendly."
Cons: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."
Pros: "Vegetarian curry lunch/dinner was good. Cabin temperature was good. Bathroom was clean."
Cons: "flight crew were snippy. Had to ask for tea in between meals. Was assigned a middle seat when there were so many empty seats. The idea that we had to pay for seat assignments."
Cons: "Too narrow seats."
Pros: "Entertainment was excellent and they made it a very comfortable flight."
Pros: "Very friendly crew."
Cons: "Seating is too tight and uncomfortable and I'm only 5'6"!"
Pros: "The trip thank God was not a long flight."
Cons: "Crew was not very nice unfortunately."
Pros: "The crew was very good--attentive and helpful. The food was excellent too, as they offered regular liquid refreshments and several snacks plus a meal. The chocolate was a special treat."
Cons: "My seat had been given to someone else also, and they boarded before me, so I had no seat for some time. I was told to stand in the back, which I did for a long time. Eventually I sat down on the edge of a place and a stewardess snapped at me. I've had back surgery recently, so all of this was very difficult. Finally given a seat. No internet--big drawback on overseas flights. On our trip there, one bathroom was a mess, plus out of toilet paper. Told the stewardess, and they closed it for a while--took some time for it to be attended to. The entertainment choices are VERY slim--don't know why a more extensive list of choices could not be made available."
Pros: "Only the crew was good"
Cons: "Ridiculous entertainment system - was impossible to watch a movie."
Pros: "Decent food (great chocolate), polite attendants and updated aircraft"
Cons: "Contrary to most experiences in Switzerland, the Swiss Air boarding process is a damn mess! Most airlines board by rows or boarding groups, but Swiss Air does none of that. As soon as first class is boarded, they open boarding to all seats, so it's like cattle boarding a train. With Swiss Air, don't wait to get in line - do it early to ensure you get carry-on storage near your seat."
Pros: "As a frequent traveler, SWISS hadthe best airline food I've ever tasted. Very efficient in everyhing they do. Great service and the crew was very friendly. Unfortunately, I had a seat that was in between the two in front of it, so my TV was at an angle, but only a minor inconvenience"
Cons: "The crew was very short fused and rude to many of the passengers. I was surprised to see how they were talking to so many people I was feeling uncomfortable to even ask for a cup of water."
Pros: "Crew was more friendly here"
Pros: "i got a free upgrade to Business Class... which was super awesome! everything about it was great! the regular Economy Class i had on the way there was perfectly good as well. but Business Class was just the best all around."
Cons: "the ridiculous checking-in / boarding process. seems like showing my passport like once or twice would work. it did on my way there. for some reason it was needed like 17,000 times with ridiculously understaffed lines needing to service several hundred people on the way back. absurd."
Pros: "All but the service"
Cons: "Flight attendants seem confused. Service was below par. Took forever to clean food service. Business class had the lights off after dinner at least 40 minutes before we did in Economy. Couldn't get water I requested for a long time."
Pros: "Great service. Professional. On time. Friendly. Attentive."
Cons: "Nothing bad"
Cons: "A snack"
Pros: "the flight was well organized, the service appropriate, and the travel smooth and on time."
Cons: "the seat did not recline. the touch screen for movies and albums was not working reliably."
Pros: "The help of the checking agent after we found out they canceled my daughter and mine fly coming back home without any explanation or email."
Pros: "Food was good (not pasta!), crew was very accommodating"
Cons: "Flight was delayed (again!). There was no desert with the food."
Pros: "The crew"
Cons: "The sandwiches"
Cons: "Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???"
Cons: "We were unable to fly this trip."
Pros: "Loved the food, the comfort of the seat/plane and entertainment. Timing of meal service was perfect and overall seemed far less rushed and chaotic compared to emirates business class."
Cons: "Some staff were a bit hit and miss. Mostly nice but some were not. I was clearly having trouble getting my seat converted to its bed and 3 flight attendants walked passed me and didn’t help even though they noticed I was. A portion of leather covering under the tv where I feet went was hanging off when I boarded and but on with masking tape. Took the elegance away. It’s funny they use the old fit our A380 but such a long flight."
Pros: "Food quality was good, and movies had a great selection. Boarding went quickly."
Cons: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Cons: "Flight was late."
Pros: "Entertainment was good and varied"
Cons: "Seats were horrible. I'm only 5'1" and the seats were too short. Also there was no room under the seat in front of me so that the backpack that always fits completely under the seat in front stuck out and there was no room for my feet. I could not move. Food nice but pretty tasteless."
Pros: "Friendly crew and great food. Didn't have to wait long to be boarded."
Cons: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
Pros: "The crew helped my mom very much with her ansiery and were with her at all times."
Cons: "I bought the flight for my mom and she is handicap, the flight got delayed and they wanted to leave her in Frankfurt for 2 days because there was no more flights to the States, in the end they found a flight to Washington DC, she was coming to Miami. She is an old woman who gets lost and I had to order assistance for her, in Washington DC they opened her bags after that they lost the bags, she had medication on them and it was a nightmare to get them back. Im really upset and I don’t think That I’m going to book with this aero line again."
Pros: "Everything. Food, drinks and entertainment was great. The crew are amazing. Great flight. Pilot kept us informed of everything with delay of serving food due to turbulence."
Cons: "How long it takes you to get to Germany! But they have no control over that."
Pros: "Overall it was a good flight."
Cons: "The dessert could have been better than a Kit Kat chocolate bar."
Pros: "Attendes very keen in attend Crew increased the speed to repair the delay"
Cons: "Delay due weather"
Pros: "Food from SFO was ok"
Cons: "Just talked to my parents who were traveling and they had no help at FRA. It was very disappointing and something they said they do not want to go thru ever again."
Cons: "Took off late."
Cons: "Staff wasn’t particularly friendly, seats were the most uncomfortable ever"
Pros: "It was quick and smooth. Snack provided. Baggage arrived quickly."
Cons: "Again 2 hours delay"
Cons: "Delay due to overbooking"
Pros: "1. Good choice of movies. The entertainment recommendations by airlines were well thought of. 2. Crew and service was one of the best. They timely came and offered juice and water. 3. We were well informed when flight had to make few rounds in the air before landing."
Pros: "Service was great"
Pros: "Staff is especially nice and efficient. Food and drinks very good"
Cons: "I was charged for my bags which it said on line bags were free . Seats didn't recline . We were charged for refreshments. This airline had nothing that I should write about ."
Pros: "On time"
Cons: "No good food"
Cons: "Seats in business very uncomfortable and there was no entertainment"
Pros: "The food was pretty good. Entertainment selection was good!"
Cons: "Boarding was delayed for some reason. It seemed like every baby in the world was on the plane, and they all cried at the same time. Of course, Lufthansa can't help that. The on-flight entertainment system was painfully slow."
Pros: "Professional, friendly, helpful staff in a new, quiet plane (A380-800). Smooth landing. Easy disembarkment despite approximately 500 passengers from a large aircraft."
Cons: "Unreliable domestic Lufthansa flights (in Germany) connected to this international one, and the departure time history for this LH400 proved typical for this flight, which ultimately left nearly 2 hours late despite good local weather. An announcement cited technical difficulties with the originally scheduled plane. Several small groups we recognized from embarkation on this LH400 flight filed lost luggage claims, as we did. Uncharacteristically bad planning by LH on food choices left our rows near the front of Economy without a choice of meals: only pasta, tasty though it was, was available. The chicken option was gone. The flight status video program function did not work for anybody near us despite three equipment restarts by the crew."
Pros: "Boarding procedure: well organized Crew: very polite and supportive Seat comfort: good Extra bottles of water very good idea Selection of magazines: good"
Cons: "Blankets too small, material only mediocre Food: rather mediocre (not very tasty); limited choices; poor quality Entertainment: audio and video selection needs to be improved; not was I was looking for; movies too old"
Cons: "One of the boarding crew member in Bucharest, a younger bearded male wearing glasses, was extremely rude to my husband. Boarding started a bit late, and I had to run to the ladies room. The ladies room was crowded and housekeeping was frustrated about the mess left behind by some ladies. Meanwhile my husband was approached by the above described crew member. When my husband told the crew member that I was at the bathroom, the crew member start yelling at my husband stating : I don't care, call her, u are late". When I finally arrived, there were 2 more couples behind us. People were also at the plane's door awaiting to board and find their seats. We were not late. The crew member was totally unprofessional by the way he approached my husband, the tone of his voice and his comments. My husband doesn't speak Romanian and he told me about the incident while walking my towards the plane. I couldn't go back and get the crew member's name."
Pros: "There were lots of out of the ordinary (read annoying) behavior. Of other passengers and the cabin crew responded patiently and professionally."
Cons: "Boarding did not proceed by rows as customary so boarding was a bit chaotic with everyone rushing to the gate. The reclining seats aee an issue. Although comfortable for the ones reclining they are uncomfortable and at times painful ( taller people) and makes watching the screen impossible when fully reclined."
Pros: "service was excellent, food was good, flight crew very pleasant."
Pros: "a service"
Pros: "The flight from Frankfurt to Newark, NJ was good. Flight crew was courteous and movies made the time go quickly. Food and drinks were also plentiful. I have no complaints other than having to pay extra for seat assignments."
Pros: "Everything was smooth, on time. Excellent choice of movies during the transatlantic legs. Generous portions of tasty food. Continual beverage service."
Cons: "1 meal 10 hour flight 6 hr delay. - temp control"
Pros: "clean cabin"
Cons: "AC was broken, set on plane for an hour sweating terribly, had to stress to make connecting flight, barely made it. Movie selection did not appeal to me. Seat was super narrow and my seat did not recline fully, pure torture."
Pros: "only negative was whining child whose parents did not seem to care if whole plane was disrupted. Had tv available so watched olympics most of way home. Also, beer or wine with dinner"
Pros: "it wasn't much but I did like it...the snack."
Cons: "I didnt like the narrow seats with no legroom."
Pros: "Everybody in bilbao was very helpful as I had a problem with the boarding pass that they solved, very thank full for the service"
Pros: "Everything was excellent except breakfast from joke to Fra"
Cons: "Breakfast one choice including ham which unrespect to Muslims"
Pros: "I was travelling with small kids and I was asked t be boarded as first one. Therefore myself and kids were not required to queue"
Cons: "As I was with two kids when doing checked in I was not able to have three seats next to each other. I was required to negotiate in plane with another passenger to change the seat"
Pros: "Lufthansa is my favorite airline. The service is impeccable, good food, great entertainment and as comfortable as international flights can be in economy class."
Pros: "service was great. can't complain."
Pros: "Flight on time and covid Prevention was in place."
Cons: "Failed to provide wheelchairs as requested."
Cons: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
Cons: "We were delayed 3 hours for mechanical repairs."
Cons: "Very old cramped plane. I actually overheard the airplane say that it was tired and wanted to be replaced with one made in this millenium..."
Pros: "Quiet , comfortable cabin and crew was quick to board everyone"
Pros: "Crew was amazing"
Pros: "Nothing extraordinary, just solid positive experience from checking in on my phone thtough disembarking"
Cons: "I like the convenience of the built-in multifunctional screens (like on Alaska flights) that AA are lacking"
Cons: "more room, better boarding procedure, on time take off"
Pros: "They crew was extremely attentive."
Cons: "No tv screens and internet was shoddy."
Pros: "The crew was great, the plane was new with good tech and space in the seats"
Cons: "Terminal b at lga is a disaster"
Pros: "Nothing, really. But it could have been worse."
Cons: "Flight was delayed by 2 hours. Did they run out of planes or something? They couldn't have used a backup? Plane was old and junky. Seats, of course, were way too small and uncomfortable."
Cons: "the entertainment on the app didn’t work. and there was no seat back tv things. there was a movie playing in the aisle of the airplane. there was no way to charge any devices while our domestic flight had the tvs on the back of the seats and international plugs for every seat"
Pros: "Left on time. Crew polite. Boarding and exiting done quickly and efficiently."
Cons: "Probably some of the most cramped seats I've been in. Very little legroom."
Cons: "Smoke in cabin, has to return to Houston. Then they never transferred our luggage as promised."
Pros: "Seat uncomfortable. AA put me on a middle seat in my last 4 trips. I will never fly with AA."
Cons: "Better seat options."
Pros: "I received the survey for this flight before we even boarded lol. People’s online boarding passes had expired. Noted that it was “due to weather” weather is totally clear, haven’t seen a flake of snow, it’s just cold."
Cons: "Ticket says must be at gate 10 minutes prior. We experienced a delay in security. Got to gate 13 minutes prior and was informed our tickets were given away to standby travelers since it was a busy day. 12 hours later we got to new York could not board standby to Philadelphia. Our bags made it to Philadelphia."
Cons: "Bag check fee is steep for students."
Pros: "It was not crowded breakfast"
Cons: "Breakfast was lousy"
Pros: "I had someone waiting on me at the gate to escort me to the plane! Great service!"
Cons: "I called the American 1-800 number and was initially greeted with the worst customer service I’ve experienced. I wish i knew her name. I hung up and called back and was helped so well by Anna."
Pros: "The crew was great, the entertainment options were plentiful (if you bring your own earphones) and the flight was smooth."
Cons: "I'm only 5'7" and normal build, and the seats were uncomfortably narrow with no room to partially straighten even my short legs. The life vest box under each seat also doesn't leave much room for the personal item you're supposed to stow under there."
Cons: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
Pros: "With my frequent flier status, I get some perks on American, but by using the Boeing 777 instead of the Airbus BA uses, we had comfortable coach seats, easy boarding and good entertainment."
Cons: "Food is still just okay, but after all, it's coach."
Pros: "More or less on time, got me home after a long trip"
Cons: "Cramped cabin, uncomfortable seats, not even a glass of water (supposedly due to short flight, but this used to be available)"
Pros: "777 plane was awesome in first class."
Cons: "Flight was fine but took 20 minutes to find a gate agent at DCA to let us off the plane."
Pros: "Staff is friendly and helpful, great attitudes"
Cons: "My initial flight time was changed to a longer layover for some reason. Which.. spending 6 hours in an airport is just not ideal"
Pros: "On time"
Cons: "Rude flight attendant"
Pros: "everything fine"
Cons: "having to gate-check our hand luggage"
Pros: "I was very happy to see that AA considerably improved service on-board, if I compare it to an experience of several years ago. For future flights to Europe I will not hesitate to choose AA over disappointing BA."
Cons: "All was as expected flying in coach. AA offered an adequate service fo an international flight."
Pros: "Crew was pleasant."
Cons: "Ancient plan with small bins and no at-seat entertainment."
Pros: "Flight was not full and the seat next to me was empty so I had space to stretch and sleep."
Pros: "Food was good and service and crew were excellent"
Pros: "Took off and arrived on time."
Cons: "a little loud in the cabin."
Cons: "Food was mediocre, portions were extremely small, breakfast seriously they should stop serving that muffin with yogurt."
Pros: "The crews were very kind to young people."
Pros: "loved having a movie to pass the time. Super friendly attendants."
Cons: "Missed connection flight because they were late taking off, stuck in Munich all day. Only some of us got our second ticket to begin with even though we were told to check in to both through AA. They did take responsibility and pay for our lunch though so there's that."
Pros: "The only good thing about the flight is that it was nonstop."
Cons: "This four-hour flight had no movie and no seatback entertainment system. It didn't even offer SiriusXM to listen to. How old exactly was this plane?!"
Pros: "We hit a very bad bout of turbulence. They were concerned as to our wellbeing and comfort throughout the flight."
Pros: "The crew was courteous and very nice."
Cons: "The aisles are too narrow. As passengers are boarding and you sit in the aisles you are constantly struck. FAA should investigate with the decreased aisle width and distance between the seats, can the evacuation be completed within required time, in an actual emergency. American Airlines is endangering the lives of passengers. And the cramped conditions are contributing to the hostile actions of some passengers. What does it take to do what is right?"
Pros: "It was a fairly routine flight. Could use a more substantial snack for a four hour flight."
Cons: "While waiting for our baggage in Phoenix, we noticed a few random bags with tears, rips and clothes hanging out. Then we saw our suitcase. The zipper was torn away from the lining so that it no longer closes all the way. There items hanging out of the gap. What was happening in the basement that caused at least 4 damaged bags?"
Pros: "The flight was early morning so the plane was basically empty. And the flight was short due to short distance and tail winds. Crew is always friendly and helpful."
Cons: "Plane seats are EXTREMELY cramped. We were early but had to sit for 15 minutes waiting for the plane in our spot to leave."
Pros: "I did not get to fly out. Still waiting for my refund."
Cons: "I arrived to the airport Two Hours early. I had checked in online and obtained my boarding pass. I checked into Japan Airlines since this was the airline I chose. I get to the counter and I was told that I had to check into American Airlines. I rush to American Airlines and I was directed to check my bags in electronically. There was mass confusion, because people had no clue on how to operate the system. As my turn approached the system failed. By then I had 45 mins to board. I talked to a clerk and she directed me and the other people to the Custumer service desk. I waited my turn and time to board was approaching. They told me not to worry because the flight was delayed one hour. By the time I got to the counter, It was too late to board the already delayed flight. I spoke to a clerk via phone as i was at the counter and I wsa told I was to receive a refund due to the fact that this was not my fault. You caused a financial loos of money and time. as of yet I have not received my refund."
Cons: "I reached the Lima airport an hour before domestic flight from Lima to Cusco. The lady in charge told me the gate was closed. I told her it was an hour before and i had valid tickets and she was not ready to listen to anything. Horrible service ! Who closes gates to a flight an hour before ?"
Cons: "Very streesful flying on American- very late departures- making connections almost impossible. Sitting at gate or rarmac for 49 min- ridiculous!!!"
Pros: "Getting bumped to First Class"
Cons: "No tv on seat. Those dumb comedy tv show"
Cons: "I had a severe back injury in Denver and they were unable to move my flight up a day to get home and see a doctor. A good friend had to buy me a new flight with his airline miles so that I could get home to relive my pain. I'll never fly American again because of this complete lack of compassion and care for their customer."
Cons: "Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together."
Pros: "The crew on Air Transit did a good job."
Cons: "I would fly with Air Canada instead and not Air Transit."
Cons: "There were several announcements to download the Air Canada app in order to access in flight entertainment. They must have been 5-6 announcements about this. WiFi access was to start after take off in order to use the app. but was never available."
Pros: "I lost my phone in the taxi and Javier offered his cellphone and spoke to the taxi driver to get it returned to me (I didn’t speak Spanish) before my flight."
Cons: "Flight was delayed. On board, the seats were too small as per usual with Air Canada’s seating configuration. They tend to pack the cabin with as many passengers with little room."
Pros: "We were boarding with one person in a wheelchair. They were extremely helpful and understanding."
Cons: "All was perfect"
Pros: "The only problem was that I could not check in till morning 4 hours before my flight. Everything else was great"
Pros: "Flying with Lufthansa as usual was another great experience! The staff at Pearson was helpful. The crew was awesome. Overall happy. But NOT with Kayak."
Cons: "The booking with Kayak was a disappointment! After booking, kayak informed me that I will receive confirmation from LH. I did. There it said 1 piece of luggage is free. However, at the airport I was told that bc I booked with Kayak there are other regulations. The LH receipt where it said FREE didn't count. I paid 60$ per luggage per person. I was mislead!"
Cons: "The Sandiego flight has a delayed 1.5 hr I lost all my connections I pay insurance I what my money back I lost my meatting and now I’m flying back again"
Pros: "On time and all fine. Excellent service and good food."
Pros: "It really sad to know on a 5 and a half hour flight they only offer coffee tea or soda ☹☹ . Never knew about the changes in purchasing a meal or snack.."
Cons: "Should have been informed somewhere about the changes in purchasing a meal."
Cons: "The train at Chicago airport was broken. I walked to get the next gate to the other terminal."
Pros: "The tvs are awesome! They are new and have touchscreens that are actually well designed and can scroll etc. Resolution and sound are great, so I actually feel like I watched my movie and didn't just look at moving blurs with half the dialogue missing. Also the USB ports are great. And the brownie with the meal was delicious."
Cons: "Only one meal on a >9 hour flight, plus one snack which was an uninspiring-looking rectangle of cold pumpkin loaf (it tasted good, but after 7.5 hours in the air it'd be nice to get something more appealing). Other airlines give two meals. It's ridiculous that Air Canada insists on being so stingy with the food."
Cons: "Not enough leg room Cramped seating area in coach"
Pros: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Cons: "Everything was great - more selection on the movies/tv would be a plus"
Pros: "Comfortable econom."
Cons: "Too many announcements"
Pros: "Flight crew was nice and accommodating."
Cons: "They should be more thorough in the economy clad cabins to make sure that passengers have their bags put away way before we leave the gate. Flight crew hardly walked through the aisles in economy and were attending to th other cabins more."
Pros: "It was a fine international flight. Service from flight attendants was good and amply offered throughout flight."
Pros: "It was aweful !!!...."
Cons: "Staff barely available . Entertainment, drinks charged ,why ? They were free flying to Europe ?!.Air Canada Rouge terrible in every possible way !!! Flight delayed by 2.5 hr....bathrooms dirty and when same mentioned ( no room to place more dirty towels in) staff indifferent !!! Lufthansa is shooting itself into foot by Air Canada alliance .Never again will I book my flight with Air Canada Airlines ( God forbid Rouge).Flight Toronto Vancouver ,disgrace ....freezing cold on board but staff wouldn't notice same because they were not present except giving off skimpy 2 servings of water/juice . Tea (old ,too strong,yak).Wake up people ,none of the passengers I spoken to had anything positive to say ! I liked my Lufthansa flight to Europe but for the sheer reason having to return with Air Canada I will avoid booking this flight .Thank You."
Pros: "that we landed safe"
Cons: "that the plane was delayed snd we were keept in side like sardines"
Pros: "Onboard attendants were pleasant"
Cons: "No apology for lateness, flight boarded late, took off 40 min late, arrived 35 minutes late but we sat at gate waiting for someone to open it ?!, then another 15 min before bags started to unload Ridiculous but indicative of airlines You are not their valued guest or even their customer, you are a problem that needs to be solved and are consequently met with preloaded annoyance and a readiness to dismiss, placate at the best of times but definitely not please, impress, sympathize or satisfy. There is no evidence that it's even in their lexicon- not a part of their recruitment or selection process or training, ever! They're main focus and only positivity is saved for themselves. There may be a long line of concerned and anxious travelers but their priority is getting coffees for the battle ahead! They break their focused indifference only for each other and enthusiastically leave their post to satisfy each other's needs and attention. This has got to change! Why do we put up with such awful service for which we are the paying customer? Why are we, their customers, not valued? This airline makes record profits, provides less, charges for everything and increasingly delivers bad service, sometimes offensively bad! It doesn't cost more to hire a customer centric pleasant person, or incorporate guest experience into training or at the very least be friendly and smile! What if an airline just did that?! They'd differentiate themselves and develop a positive customer centered culture. Don't we deserve that, at the very least?!"
Pros: "The plane was very comfortable. There was ample room for carry on luggage. There was many options for entertainment. The staff was friendly. In addition, there was a good amount of food. Overall, very pleased."
Cons: "Super noisy and we left 30 minutes late"
Pros: "On time and efficient"
Cons: "To pay American dollars for baggage on AC coming back to CANADA or to pay AT ALL for a bag"
Pros: "Our flight went by quickly, as the seats in Economy were very comfortable and the crew was very kind and accommodating. There was a great selection of movies and TV on the individual entertainment screens. We would definitely fly Air Canada again."
Cons: "Nothing- one of our best international flights!"
Pros: "Flight timings were perfect for my schedule. Boarding and departure were timely as well."
Pros: "The employees recognized our needs, were polite, accommodated easily to french or english, and even told people to clear the boarding area if it wasn't time for their zone to board (a major pet peeve of mine)."
Cons: "No inflight entertainment or food and really small seats. Yeah, you can pay extra for an ipad or to get food, but for most decent flights these days you get at least something to eat for free. Especially on a 7 hour flight from US to CAN. My knees nearly touched the seat in front of me. It wasn't that small of a plane, i just think they really wanted to pack us in. If they removed a row or two and gave everyone just an inch more space how much would that REALLY set them back?"
Pros: "Flight was delayed three hours but they kept changing it ...Original was 945..Changed to 1015 changed to 1120pm then 1150pm then 1215 am then 1250 am.My mom is a Parkinson's patient and has been for ,16 years...Terrible service esp for elderly and families with young children...Had I the choice would not choose to fly w AC again!"
Pros: "The entertainment was first rate. Seats -although snug and with no room to spare (like all other flights) declined nicely with seat adjusting too. Seems like on other airlines this isn't the case. Outbound flight - staff were friendly, smiling, warm and welcoming."
Cons: "Very full flight. Did not like boarding process in Toronto - b fore filtering into zones it was crowded and felt a little like we were cattle being herded - unpleasant! On return flight staff were robotic - nothing warm or personal. Food was bland, poorly prepared and presented - but no different to any airline I've flown on. Late take off but we were kept informed by pilot. I"
Pros: "Flight was ok, the aircraft was in excellent condition. The food was also very good."
Cons: "The flight information stated that the flight was a Lufthansa flight when it was actually an Air Canada flight. That caused some confusion and possible delays at the Madrid airport."
Cons: "Vancouver B.C. customs routing and clearance long (distance), slow (we nearly missed our PDX flight). Once in PDX, the baggage handler dropped my wifes bag in a puddle and left it there for a full five minutes. Not the type of air travel we are used to."
Pros: "I had leg room where I was seated. Short flight."
Cons: "I had to be moved a second time during my travel. No entertainment. So far, the most uncomfortable connection Ive had in my trip. The emergency door i was sitting next to was leaking water, which kinda worried me."
Pros: "the flight was quick and the plane was comfortable"
Pros: "Stuff was pretty friendly,"
Cons: "Flight was 2 hours delayed, food was not very good and they didn't have enough chicken options when our turn came. Movies/TV selection was very limited."
Pros: "The crew members were very attentive and welcoming."
Cons: "Like last year both flights going and returning had long delays making the boarding experience really poor."
Pros: "Flight was good"
Cons: "No food and no snuks"
Pros: "Attendants were friendly. Equipment comfortable, many entertainment options."
Cons: "Long lines for boarding, continuous calling of 50+ passenger names while boarding lines congested the gate."
Cons: "Our flight was delayed and we lost our connection flight"
Pros: "The first meal on my return flight was correct"
Cons: "The second meal had cheese in it and I took a bite before I noticed. They gave me a new one but didnt seem bothered by it. Dietary restrictions NEED to be taken seriously, thank god I'm not, but some people are deathly allergic. This wasn't the first time they messed up my food either."
Pros: "I liked my seat in the back, the crew, the movies, and the food."
Cons: "The two different technical issues they had that made us leave almost two hours late and caused me to miss my connecting flight."
Cons: "Very poor communication and co-ordination when flight was delayed and then cancelled. Rebooking was only available via the phone, even when at the airport, with a 45 minute hold time. Everyone kept passing the buck to another, and no supervisors were around. Terrible customer service!"
Pros: "I liked that access to movies was provided without needing to download an app prior to departure."
Cons: "The drink and snack crew offered extra pretzels to the row in front of me and skipped my row completely. Had to ask them when they were already nearing the end of the plane for this since flagging them down didn't work."
Cons: "Only in Canada they make you remove headset for takeoff and landing."
Pros: "The direct connection between Toronto and Madrid, since we travel at least once a year or more to Spain The staff on ground and on board were simply excellent, communicated well in Spanish, French and English The food and drinks (wine) were excellent and plentiful."
Cons: "The coffee could be a bit stronger (Spanish style)"
Cons: "I missed this flight due to my other flight being late."
Pros: "Flight crew was excellent. Great service & comfort."
Cons: "Delays, waiting with little explanation."
Cons: "2 hour delay"
Pros: "Better plane than previous"
Cons: "Had to be rerouted to Calgary because I missed my connection"
Cons: "I am a visitor to Canada n travelling by myself, I do not carry cell phone and had no way to communicate these last minute changes to people coming to pick me up. Flight was overbooked n they bumped me off to a later flight. Then the airline lost my luggage and I was sent pillar to post to report it."
Cons: "Uncomfortable seats. Flight was delayed."
Cons: "Late boarding not enough options on their menu since were I got to my hotel at 12:30 after my car rental to listen to please overall how late they were"
Pros: "Very well organized on check in..."
Cons: "They ran out of most food selections"
Pros: "Food was good"
Cons: "More ice was needed in my drinks"
Pros: "Quick boarding. Clean plane."
Cons: "Disgusted that baggage wasn't included in the ticket price. I've taken the route 6 times, and this is the first time baggage wasn't included in my ticket. Seats were very small and cramped, with very little room. Not enough space in the overhead lockers for baggage which made cramped seats even more cramped. The TV didn't work either so was a long flight with little entertainment."
Pros: "Absolutly, they let me switch seat"
Cons: "No leg room,"
Pros: "I fly coach so no the seat is not comfortable. However the crew, food, and entertainment were great."
Pros: "There was an empty seat next to mine so could stretch my legs..."
Cons: "Late departure, late arrival... Had to use a ptv which took forever. Had to run for connection flight."
Pros: "Old plane so seat pitch was good"
Cons: "Maintenance issues meant a 2 hour delay where we stayed on the plane"
Pros: "We enjoyed flying out of FLL instead of MIA and the time of the flight."
Cons: "Our stroller wasn’t delivered to us at the gate at arrival. Even though we left it at the door of the plane when we got in the plane. We addressed the issue with 3 staff members and the answer was that “we “ failed to requests it. This was a first for me!"
Pros: "No turbulence."
Cons: "Fees for luggage included just as it used to be !!!! 60 euros for a luggage is way toi ecpensive !!!!"
Cons: "Everything. Really tight seats, sloppy entertainment, terrible food, decent staff. Door malfunctioned so bad to stay on the plane longer, almost missing the connector."
Pros: "direct flight"
Cons: "like being in a flying school bus only the seats are less comfortable"
Pros: "Tv on the seats"
Cons: "Charged for luggage, no complimentary snack."
Cons: "Delayed flight, my seat was bumped from an aisle to a window seat although I checked in online and secured the Seat 24hrs prior to departure. The excuse I was given by staff is that the person sitting next to me is a “big” person so it’s for my benefit. Well the row I had planned to sit in had two people with an empty seat in between. And they were not “big” as was said. my seat I was moved to had sick children behind my seat whom were coughing and kicking the back of my seat and the row was completely full. An aweful experience and to top it off, the planes entertainment program was broken so we were provided with no entertainment, video or audio."
Cons: "Seats are smaller than other airlines, terrible experience. I felt I was being squeezed the whole time"
Pros: "The flight was brief."
Cons: "Cramped, very poor landing, insufficient information as to how to get to the flight with my luggage. I couldn’t find my luggage at the other end."
Pros: "Boarding started from the back to the front. Which, I always thought it's the correct way to embark and it was the first time I saw it done that way."
Cons: "When the boarding was finallly finalized the airplane was ready to take off on the track for about an hour and a half and no one was told why we weren't taking off. I decided to ask and the flight attendant said that "it took long to embark all the luggage and that it won't be very long". To which, I didn't understand what one thing had to do with the other since that shouldn't be the cause to why we are paralized on the track but I just left it like that. Instantly after she walks to the back, they announce that they there was a problem with the A/C and that we had to wait to have a spot near a gate sothat we could go back and and a mecanic could come and fix it. After it took for ever... they finally fixed it but now we had to wait for gas. At this point, whitin those three hours, only one glass of water was offered to us and no appology. Thankfully, we finally took off, 3 three hours and a half behind schedule. They started to serve food and drinks to first class people and were completely taken care of but no attention to all the other passengers. At this point it's been 5 hours that we are on this plane and it seems that the service was extremly slow to get us hydraded or been offered anything to eat. My flight was 4hours away from Montreal to Calgary initiallyT And this whole event made it an 8hour travel with, the fact being completely ignored by the crew and nothing being offered for customer satisfaction. The pilot only said a small "we apologize" after we had already landed. It isn't the first time that I fly with this company and I find that it used to be one of the top companies in Quebec but the service and the quality have deteriorated overtime. There is always something negative that happens when I fly with them and I've noticed that the customer service isn't really present. It's okay but since it doesn't seem to matter to them, I will no longer fly with this company. (P.S.: this whole event caused me to miss the last bus to my final destination and have to wait at the airport until the next day at 9:30am to take the first bus in the morning... luckily I only work in the afternoon.)"
Pros: "The food was nice and they offer luggage room"
Cons: "The seats are way too small! We were so compressed we could not breathe nor move. The plane is overcrowded woth people. I do mot recommend"
Cons: "my suitcase are mising"
Pros: "Great video system."
Cons: "Seats and legroom are insufficient."
Pros: "Awesome flight and service"
Pros: "Loved the efficiency and speed of booking my flight"
Pros: "The food is excellent, the entertainment contains newest movies."
Cons: "The seats are somewhat small, and there was no way to do the check in online which meant we had to wait in line to do the check in at the airport. It was fast though"
Pros: "Wine, seats, food"
Pros: "Clean new plane"
Cons: "Flights were grounded due to high winds, then AT had problems replacing crews coming to the end of their max duty hours. Flight scheduled to depart 6pm. Flights were grounded until 7pm. It took AT another 4hrs to find new pilots and board. We could have driven to Montreal faster!"
Cons: "Three hour delay due to wind caused chaos. Very late notification of delay, confusion at gate."
Pros: "Was pleased without our Option Plus flight. The sandwich was very good . Just unusual that they did not offer , water or coffee during the mid part of the flight."
Pros: "Personnel serviable et professionnel"
Cons: "One jour late on schedule"
Cons: "Way too cramped a plane, horrible food, crew were not very pleasant. The entertainment system was broken and there was nothing offered to customers. At least give everyone a free drink or something. They told us they tried to fix it but that was obviously not true. And they tell us once were in the air, which is unfortunate because some of us could of downloaded things in advance had we known. Just handled exceptionally poorly. I will not be flying with Air Transat again after this experience. Once was enough."
Pros: "There are no leg room at all for tall people."
Cons: "Too small"
Pros: "No food or snacks on 5-hour flight, but you get what you pay for!"
Pros: "Airline staff were very friendly and accommodating."
Cons: "Seats were not comfortable for a transatlantic trip- difficult to sleep."
Pros: "Staff was amazing. We were delayed in Rome but our connecting flight to Toronto waited for us."
Pros: "It was a mediocre flight, what can I say: minimal leg room, right isle spaces and not nearly enough room to be comfortable. The in flight accommodation was a nice touch. No snacks but free soda/juice/water provided"
Cons: "Nearly zero personal space. The leg room was so minimal for a woman of 5'6 that when the lovely person in front of me reclined I had no choice but to invade the person next to me. There were no snacks provided and overall an uncomfortable experience."
Pros: "Good service!"
Cons: "One of the flight attendants was rude (young brunette Quebecoise). She really needs a lesson in customer service when she represents a company as reputable as Air Transit."
Pros: "Good service and professional transit."
Cons: "The cabin was unreasonably cold. I was surprised that this was not remedied once it became apparent that the great majority of passengers were piling on extra layers of clothing. I think the choice to sell earphones and blankets is a petty one that only serves to diminish customer perception of an otherwise excellent airline. I hope that the decision to set the temperature so cold did not relate to interest in selling blankets!"
Pros: "We paid extra for the options plus on this flight, which meant that we were able to choose our seats, we were given snacks, bottles of wine with our meal, blankets, pillows, face masks and headphones. Everyone else had to pay for these items on flight (if they wanted them). As a result we felt like royalty."
Cons: "Unfortunately you can never escape the family with the screaming baby..."
Pros: "Boarding was fast"
Cons: "Charge for a blanket, limits on carryon were unrealistic,no ice in drink, a crew member was cranky throughout flight,"
Pros: "Super friendly crew from my seat area, clean plane and kind service"
Cons: "Lack of films available on the plane that we're appealing to a variety of audiences."
Pros: "Got me here alive"
Cons: "Staff attitude below average, plane quality below average"
Pros: "There was plenty of room in the overhead bins"
Cons: "The flight attendants were very loud throughout the flight. We expected and overnight flight would be calm, quiet, and with lights lowered. It wasn't at all that way. The overhead lights were on the majority of the flight and it seemed like the flight attendants were always making rounds and loudly talking. We expected to sleep but due to all the noise and commotion were not able to do so. Also, the seats are so tiny it is hard to be comfortable on such a long flight."
Cons: "Having bigger seats/personal space would be nice for such long flights."
Pros: "Quick baggage drop at counter , very nice crew ..."
Cons: "Seat configuration 3 3 3, no power outlets for charging your devices..."
Pros: "The flights were efficient and streamlined. There was very little waiting and no luggage issues."
Cons: "The flight attendants were not pleasant or helpful. They were rude for no reason to the passengers."
Pros: "Great hostesses very friendly"
Cons: "Very poor meals and entertainment"
Cons: "Boarding was a little challenging but that was more a function of updating and construction at Faro airport."
Pros: "Cramped seating. Cost for every thing except coffee, water, and soft drinks."
Cons: "Possibly the tightest pitch of any airline seats that I've ever flown on. I'm short but I felt cramped, so I'm sure the 182 meter man next to me was really suffering."
Pros: "Avion propre et secur"
Cons: "Peu d espace mauvaise gestion des nagages dans la cabine. Trop de bagage parpasager."
Pros: "On both our outbound and homeward flights, the crew were excellent. I got woozy and nearly passed out on the outbound flight, and they were very helpful, brought water and helped me get cooled off and lie down, and checked on me repeatedly the rest of the flight. It's not their fault they have to serve such crummy food. We were forewarned by reading reviews and simply brought our own meal aboard. I got an unbelievably good fare to Europe, so for what I saved I decided that didn't mind buying my own food at the airport. Movie choices were somewhat limited, but I found a few that I was interested in watching."
Cons: "In Paris Air Transat flies into a tiny little terminal where you have to take a shuttle bus from the plane to the building. It was OK when arriving, but a hassle when boarding for the return flight. The check-in person made a fuss about my very small backpack which was my personal item and would fit easily under the seat. I finally placated her by checking my larger pack (which also fully qualified as a carry-on). I saw so many other people with both a small rolling suitcase and a substantial personal item, so I'm not sure what that was all about. Be aware that the weight limit for carry-ons is pretty restrictive--10 Kg or 22 lb. We intended to pack light anyway, so that was a good incentive!"
Airlines flying from Spain to Québec City have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Spain to Québec City
Masks required on board, masks provided on flights from Spain to Québec City
Social distancing seating
Middle seats unavailable to book on flights from Spain to Québec City
Testing for antibodies, testing for symptoms for flights from Spain to Québec City
Waiving of change fees. Search flexible flights from Spain to Québec City