Good flight. No I’m seat entertainment. But my phone worked just fine on the west jet app.
Good flight. No I’m seat entertainment. But my phone worked just fine on the west jet app.
I had planned to watch the Westjet entertainment for the entire flight however, because the seat mounted outlets in our row did not work.
Not a bad flight but our priority tagged luggage was the very last to come down the carousel.
Plane had a flat tire, delayed boarding and takeoff but one in the air, smooth. Make sure you have downloaded the WJ app before you leave. When on board, you can watch movies or TV shows offered on the app, it passed the time very quickly.
Our recent flight from edmontown to kahalui was excellent. The service staff was very friendly, knowledgeable, funny and attentive. Thanks to all involved that made or travel such a pleasant experience and we hope to fly with west jet again soon
The flight was delayed and I missed boarding my 7 day cruise. I had to book a separate flight home
No real issues just wasnt able to hear / understand any announcements flight attendant was making but everything else was really good- ended up checking my carry on case for free which made deboarding quicker. I would fly West Jet for all my flights.
Seats were comfortable and leg room was good. Slight delay for boarding but nothing too bad. Would fly with them again.
Long lines to board with only two staff checking boarding passes!
They could Isaac's announced our gate at Atlanta. Whet we arrived at the gate he thought we were joking and we didn't board. The plane left without us
Over two hours wait to get wheelchair assistance from arrival to the departure gate for LA was unreasonable even though there appreared to be heavy demand.
I was duped into thinking it was a United Airlines flight when in fact United had nothing to do with it.
There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.
The flight and crew were fine. The entertainment- the sound was so bad through the headphones I could barely understand it and it was a show I had seen before. The food might have been fine but having to have an account with united in order to access the app in order to pay for the food was rage inducing. I had entered my credit card info at home and logged in as guest but that wouldn’t allow the “wallet” tab to open in the app. And then the wifi was so bad that it took about 45 minutes to fully log in and get all the info working at which time I missed the food. You shouldn’t have to give your address, email and phone number in order to get a hamburger.
Unfortunately our flight was delayed by 45 minutes due to Kate arriving aircraft. Once we stated everything was great.
We booked flight thru Amex travel and it was already a lot of money for economy and no reserved seats until check in. On our flight from fra, we could not check in one passenger online and when we went to the airport, they said he does not have a guaranteed seat and he would be on a waiting list. This was a guaranteed seat and United overbooked. It was sos stressful when at the gate because they didn’t have a seat and the response was yeh, nothing we can do because the industry overbooks. But they knew we had one person with no seat and even up till boarding, they didn’t say anything. We had to go to the counter over 3 times and my husband was so beside himself, I went up and the counter person said yes, you have a ticket. Ohalaa, why wouldn’t they say anything? Leave us in angst the entire waiting time on a delayed flight. That’s poor customer service. On the flight, people would recline seats immediately and not even return them to normal when eating. We were so crammed, I can not fly eco again on Lufthansa or United when international. Other airlines have been better even when we were in economy. Not even worth it to upgrade to business compared to other airlines either. Overall, it was a really bad flight mainly because of the initial boarding and then no oversight over passengers. The flight crew did their best but they should really announce it more that people need to recline seats back. Kids kicking chairs, all the babies crying…must’ve been my worse flight in 15 years.
Crew was unhelpful in boarding. Did not help passengers board and store bags efficiently. Did not alleviate tensions as passengers had to stow bags then return forward to seats. Baggage rules are unreasonable. Will fly southwest next time
Flight was absolutely sold out, so that just makes the crews job that much tougher. I will say people (customers) are behaving better over the last year.
I like the united App ,easy to check in and baggage.
Small plane (and thus a bumpy ride), small seats (and a large man next to me), absolutely terrible wifi, and no food options to speak of.
It took 5 hour to get a crew to D Ice the plan. We had to sit on the runway for 5 hrs. in Calgary. It snows most of the winter. No proactive plan. In addition, after 3 calls to customer service they couldn't figure out how to have my wife and myself sit together on her birthday weekend. Everybody kept passing the buck. No decision from customer service, luggage drop off or check in team. The experience was a complete mess! I don't think we'll ever fly on this airline again.
Of our SIX flights in my travel group, five were delayed, and all (except possibly one) were just company screwups. One traveler had her CARRY ON baggage put on another flight because Air Canada could not properly do "weight and Balance". Bags missing for a day. Another traveler never made it. Then, (humor here) the flagship airline of the socialist country has NOTHING FOR FREE on board. Expect to pay for pretzels, folks. How's that socialism working out for ya, aye? I might book air Canada in the future if I have a meeting that I REALLY want to MISS!
I don’t know if there were any snacks served on the 5 hour flight. I might have been napping when the attendants came around. But I usually wake up when they do.
I supposed to have a wheel chair waiting to take me to the luggage carousel. Didn’t happen so I had to walk up the walkway with my cane. I lost my balance and broke my little toe on my right foot, which means that I’m hobbling around with a very painful left leg and a very painful toe on my right foot. It was a nightmare.
Food offerings need to be more plentiful and beverages need to be more healthy.
The crew suki/zuki is very rude. The zoning is only being announce once and there’s no way we will know what is currently allowed to board. I’m zone 5 (currently it was zone 3 but hich I didn’t know coz i went to the restroom). I saw a guy (zone 4) start boarding also. Then my husband (zone 5) started boarding also. But when it’s my turn, he said that i have to wait coz it’s still zone 3 and I questioned him why was my husband allowed when we are both zone 5 and i pointed to him my husband who’s boarding already and he told me to be attentive next time. And i told him he was so rude u like the other lady staff who is nice. The lady is the one who allowed the man (zone 4) and my husband to start boarding. There were 2 lines (the lady and suki)
First My Flight was Delayed for Over 3HRS, I missed My Older Sister's Funeral, My Car Rentals I Missed it, Had to take Uber from the Airport and then to Rentals Next Day
Nothing at all ! Everything was fantastic from start to finish 👏
Air Canada was great and boarding was fine. The issue was that we received an email from Air Canada to check in (we were directed to Air Canada’s website). When we tried to check in online we couldn’t. So we decided to go to Air Canada check-in desks at the airport. When we arrived there they said that we needed to check in with United Airlines (which was in a different terminal and required an air train or long walk to get there). There was no indication during the booking process that we needed to check in with United so it was impossible to know. Hopefully this can be fixed going forward to travelers know which airline is processing their check-in. Seems like a basic thing that should be communicated during the check-in process. Other than that, everything else went well.
It was a very pleasant trip from A to Z.
St. John's (YYT)Canada
Los Angeles (LAX)United States