Pros: "GOOD FLIGHT"
Cons: "Please review booking 33UZCS made through your app and costing $1493. I was blocked by Qatar airlines from boarding. I need help in getting the issue addressed"
Pros: "The aircraft was comfortable and the electronic amenities were decent and needs improvement"
Cons: "Free WiFi and Dancing boys"
Pros: "Sevaral bathrooms available. Flight attendant wotj good attitude"
Cons: "Boarding process"
Pros: "Crew was good"
Cons: "Boarding, comfort of seat"
Pros: "Crew, food."
Cons: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Pros: "The seat was ok and the food was good."
Cons: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."
Pros: "Everything was good and nice. Had a good time and felt welcomed. Had a really good experience."
Pros: "Friendly crew"
Cons: "No alcohol served"
Pros: "Crew was amazing"
Cons: "Nothing really"
Pros: "Crew were friendly"
Cons: "Food could be better and frequent"
Pros: "Entertainment and boarding"
Cons: "WC size (too small) and location. Other airlines such as Lufthansa (NYC - Munich) do way better job in this category ( I believe Lufthansa aircraft was either A330 or 340)"
Cons: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Pros: "Entertainment system, crew responsiveness"
Cons: "Quality of main dish (lamb with rice). Portion of lamb is very small."
Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Cons: "Snacks and drinks could be betteri"
Pros: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Cons: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Pros: "The hospitality of this airliners is unprecedented"
Cons: "Nothing. Although the flight was delayed, we made up the time inflight. And the hospitality as 5 star."
Pros: "The flight crew was very friendly and helpful in getting you settled on the flight"
Cons: "Boarding was a bit Hectic in Bangkok."
Cons: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."
Pros: "I really liked the service. Most of the flight attendants were very friendly."
Pros: "Qatar has the best crews. The 777-300 is the most comfortable aircraft I've ever flown on, and I'm always in the cheap seats. Plenty of food."
Cons: "Some of the food dishes weren't appealing to me. But I get that trying to please everyone with everything on diverse international flights is impossible."
Pros: "Access to entertainments"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Pros: "The cabin crew was very helpful and cheerful and everyone had a smile on their face."
Cons: "Entertainment devices are slow to respond."
Cons: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Pros: "I love the smiley flight attendant , especially for long distance flight. It would make it better trip to have smiley and helpful flight attendant. The meals provided by QA is good. it would be better with more fresh fruit on every meals."
Pros: "i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly."
Cons: "the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!"
Pros: "Polite staff keen to help"
Pros: "All Qatar employees were friendly and helpful. A great flight!"
Cons: "Requested Asian vegetarian mean but available was non vegetarian. Led screen did not working."
Pros: "Crew was friendly."
Cons: "Catering not up-to the standard. Ran out of food. Seats too congested"
Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pros: "One of the best flights in the past 5 years! 5 gold star service!"
Cons: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Pros: "Nothing really"
Cons: "Food was really bad might as well have junk food."
Pros: "Quick, easy boarding and nice crew with professionalism."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food all around."
Cons: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Pros: "Flight was good. Cabin crew very good. Food good."
Cons: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."
Cons: "My credit card was processed and I dint receive my e-ticket. i couldn't travel and my money is taken out of my card."
Pros: "Everything was good."
Pros: "The attendants were very courteous"
Cons: "The seats were too cramped."
Pros: "crew service on time arrival and departure customer service, in general"
Cons: "inflight entertainment could be better food could be better"
The wifi wasn’t working, waste of money. There was no space for carry in baggage, had to hold all the valuables and the carry in baggage was went to cargo
Emirates didn't give hotel in Dubai, though our stay was more than 10 hours.
They claimed no fees to change ticket flight yet they made me pay 400 dollars to change the flight date. Very very very expensive for no reason.
Cons: "Food was not enough and it was served after very long hours."
Pros: "Yes, crews and comfort were amazing."
Pros: "Very friendly staff, prompt service, smooth boarding, clean cabin."
Cons: "I usually love the food on Emirates but this was really not good. Barely edible!"
Pros: "They were very supportive.. Thanks."
Pros: "Crew was amazing. There is always someone from emirates around to help."
Cons: "Little more room on a 14 1/2 hour flight would be nice"
Cons: "Emirates could do better!"
Pros: "Hotel stay on your long hold"
Cons: "Needs to improve in all sections"
Cons: "I haven’t received my bag yet. It’s been 4 days"
Pros: "The crew was awesome, seating is never comfortable for a long flight."
Cons: "I do not recall any plane departing the dock on time. All Airlines need to work on boarding quicker and leaving on time."
Pros: "The crew was Amazing and The seats where comfortable."
Cons: "Flying for the first time I think everything was excellent."
Pros: "Everything Was Just Perfect"
Pros: "Great service!"
Pros: "The entertainment options were very good"
Cons: "Bathrooms were dirty. People running over each other to board at TRV airport. Clear and helpful announcements may be needed but the ground staff is mediocre at best"
Pros: "Next time will try first class"
Cons: "Not a thing"
Pros: "Lots of entertainment options with current movies."
Cons: "Limited leg and elbow room. Food too carb heavy."
Pros: "food and entertainment"
Cons: "The non veg food got over . My wife waited , but they told they dont have any more non veg food Emirates should plan accordingly rather than doing these cheap things"
Pros: "It's time to check the competition."
Cons: "Emirates is (just) OK in a business class (never trier economy in Emirates), but I have a very strong feeling they should be much better. Cabine interior should be much better (it's old, seats are not full beds and are somehow narrow). Food offering should be improved (continental breakfast - what king of cost-cutting is that???). What is really good is in-flight entertaintement system. But you don't pay for a business class to watch movies, right?"
Cons: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Pros: "The over all flight"
Cons: "The long delay of 13 1/2 hours."
Cons: "Terribly long flight. Unclean toilets."
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pros: "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
Cons: "Nothing comes to mind."
Pros: "Seat was really comfortable and leg room was excellent. In flight entertainment will keep you busy."
Cons: "Nothing. Emirates are the best!"
Pros: "Polite staff and professional."
Cons: "I was asleep so I did not get my arrival card from the crew when landing in transit in Yangon"
Pros: "The excellent service and the very attentive cabin crews."
Pros: "Great Business class! Excellent service."
Cons: "Food wasn't as good as other middle eastern airlines."
Pros: "Overall the flight was good. The crew was very helpful. Food and service was excellent."
Cons: "Long flight."
Cons: "We had several friends who made the same trip on other airlines and were not hassled about visas. We had all of the documentation that we were told to have by our friends and by travel agents... Emirates did not accept this and did not let us travel and refused to refund or change our tickets. Disappointment does not even begin to describe the emotion of losing this once in a lifetime opportunity."
Cons: "The crew was too tough was us not to hit helpful at all ."
Pros: "Entertainment was good and good was decent"
Cons: "Seats are mediocre. I think even JetBlue has better seats than Emirates"
Cons: "Staff unfriendly on Baghdad flights most of the time"
Pros: "A380 is spacious"
Cons: "my seat (head) was broken"
Pros: "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
Cons: "The food is not as good as expected I actually did not eat the food, it was just not good."
Pros: "Everything was great. Flight crew was fleindly. Can't really be bored with so many free movie selections."
Cons: "Nothing to dislike to be honest. Overall experience was amazing. Emirates is a great airline."
Cons: "Cannot choose seats without paying a fee which is ridiculous. There is no way to get a window seat on the plane. I have never travelling on a non window seat in my 20 years of flying until this time."
Pros: "Nice trip"
Cons: "Every thing"
Pros: "Very friendly and helpful crew"
Cons: "The business class seat was too short for sleeping"
Pros: "First time on Emirates. Love the entertainment system and the staff is friendly and incredibly professional. Will travel Emirates whenever I can if I am traveling internationally."
Cons: "Flight was delayed, 1 of my baggage was missed and due to that connecting flight from Boston to Newark was missed. There were no more flights to Newark so I was put up in flight to JFK after 3 hours of wait."
Pros: "Very friendly and helpful crew; comfortable within the limits of economy class!"
Pros: "Overall good flight and experience. Service defines EK from others."
Cons: "Boarding a bit disorganized and seats are very cramped up."
Pros: "Cabin crew service was good, couple were too good Too good"
Cons: "Streamline boarding process"
Even though I was had been double vaccinated weeks prior; arrived at the airport 5 hours early; had two negative COVID tests, including a PCR test I was forced to pay $225 for at the airport (the free tests do not have the fast result turn-around required by the Sri Lankan government); proof of a ride from the airport and lodging information; I WAS DENIED ENTRY TO MY FIRST FLIGHT. I was told I needed a special email from the government? I was told to email immediately and given a bogus email address? The one man, who was a "supervisor" for Etihad and refused to identify himself, kept berating me and told me explicitly that "you Americans are used to going wherever you like whenever you like BUT IT'S NOT THAT WAY ANYMORE!!!" I was dumbfounded. I should mention that I was unfailingly polite the entire time. I would characterize this employee's behavior towards me as abuse. I did try to call KAYAK for several hours but no response. This same employee kept intercepting me on the snake line and continuously prevented me from approaching the check-in desk. I should add that I was the only person waiting who appeared to not be of SE Asian or Middle Eastern descent as well as the only unaccompanied woman. While I cannot for certain that this had anything to do with the Etihad employee's targeting, I can say. that my experience was truly horrible. After 5 hours of attempting check-in, being prevented from approaching the check-in desk, and being continuously denigrated and lied to, I left the airport in despair. That was only the beginning of my troubles. Many weeks later, I still do not have a refund, or even an exchange, for my wasted ticket. I have spent countless hours on hold with KAYAK and their enterprise is absolutely criminal. I really can not afford to lose the price of my ticket, but I don't know how many more weeks/days/hours I can spend fighting for a refund for a flight I was prevented from boarding for no apparent logical reason? AVOID ETIHAD. AVOID KAYAK!! They have stolen my money and have been absolutely horrid. And if anyone from KAYAK reads this PLEASE REFUND MY MONEY. I am so deeply tired of this. The way you have treated me is so. very. wrong.
Cons: "Caboj crew were unfriendly and bordering on being rude. The basic rule of any service is to smile but when you've cabin staff whi look grumpy on a 7h flight that speaks of poor training of cabin staff. Etihad needs to do much better to retain customers on this hot segment."
Pros: "Kinda odd flying backwards...."
Cons: "Onboard entertaiment and food was just awful. UAE's version of Ryanair."
Cons: "Train staff to be more responsive to customersn need"
Cons: "The vegetarian meal selected came in as vegan meal. This happened for both onward and return journey. The regular meal provided to passengers were better than the vegetarian meal selected"
Cons: "They need to do better on food"
Pros: "The crew"
Cons: "sea food"
Cons: "Food we got was not promised. Drinks are not served or highlighted based on requirements"
Cons: "Worst food i ever had in flight..please organize goid caterers"
Cons: "More cabin staff only 3 attendants for a packed flight Long wait for another plane to land so people could get on Late landing Generally uncomfortable due to full plane and inconsiderate people May not use again"
Pros: "Good value for money."
Cons: "Slow processing at boarding with unnecessary additional bag search."
Cons: "Cleanliness could be improved. Washrooms were not serviced frequently"
Pros: "No hassle at airport check in. All good"
Pros: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Pros: "Entertainment and staff help"
Cons: "Seat was horrible. We suffered for 14 long hours. Our seat was next to the cooler and there was continuos noise. We could not sleep as wink and I was with 2 small kids. I booked ethiad for a good experience and suffered a lot. Never again."
Pros: "I found the crews and their services good. Food served was tasty and healthy."
Cons: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Pros: "Nothing compared to other airlines especially emirates airline which was amazing and reason we flew etihad thinking it will be same experience."
Cons: "Everything especially the small seats with tiny aisles like American Airlines. I was shocked with etihad compared to rest of Airlines from your country. We were very impressed with Emirates so the complaints and comments are compared to the best I have seen and not typical Airlines."
Pros: "Boarding and crew were nice"
Pros: "It was a great flight. I got an exit seat, and the air host, Dylan, was very helpful."
Pros: "Overall trip was fine but nothing to be thrilled about with it."
Cons: "-my longest flight was completely full and I was sitting between 2 good size men which was just not comfortable. -I asked if I can a seat swap but crew seems to not care much about it. -No snacks in between for a change. I asked for something to munch but there is nothing which they can offer. finally I had to ask for a fruit or something. I am sure nuts, crackers is something they will have on the flight. - they don't give out socks or toohbrush/paste or anything like that. no eye pad incase if you want to sleep peacefully. -crew was very frin"
Cons: "Old plane, old movie lineup, tight seating, overcrowded"
Pros: "Boarding and checking was effortless. The crew was attentive. Food was very good."
Cons: "Seats are too cramped"
Cons: "Shambolic boarding process # Surly Cabin Crew + very slow meal/drink service# Very uncomfortable seats # Inedible food in Economy Class # In-Flight entertainment very limited # Lastly, disgusting state of hygiene in the Toilets! AVOID ETIHAD AT ALL COSTS!"
Pros: "Lots of food and drinks offered often and tasted pretty decent."
Cons: "I was given a baggage tag without any explanations on what that even means. It would have helped knowing I should keep it safe in case my luggage is misplaced or lost by Etihad- which is was! The seats are not that comfortable and I needed to stand a lot. Bathroom kept running out of soap and needed to wait long for staff to replace. Entertainment system was hard to use due to the person in front of me leaning their chair back the whole time so the screen was in my face."
Cons: "Ground staff is so inefficient and checkin process at JFK and boarding at AUH is abysmal. Ground staff at JFK have no regard for time and on time departure. Seriously lacking in entertainment options inflight and food is mediocre. Etihad is seriously lagging other competitors from same region like Enirates. This would effect my choice airline for my future travels."
Pros: "Customer service"
Cons: "No complaints."
Cons: "long walk at abu dhabi airport."
Pros: "Seat relatively comfortable. Liked pillow that resembled neck pillow."
Cons: "Despite plane not being full, crew seemed to have difficulty serving meals."
Pros: "The crew was very friendly, greeted us with a smile, and were there to help when needed. They were helpful when the flight got delayed because of fog."
Cons: "The food was bad. Requested for Asian Vegetarian Meal on Etihad website but was served the vegetarian option. I also heard a passenger complaining that she requested for a vegetarian food but was given a meal with chicken."
Pros: "Service is excellent But movie collection is very small Usually 5 regional Indian movies should be there. But only 1 or 2 regional movies r there No spicy snacks There are only bland snacks"
Cons: "On the flight to and from Abu Dhabi from DC, both planes had a mechanical problem with the toilet seats. The seats would not stay up, so they would come crashing down onto your spine as you were seated, which was painful. The only way to avoid this was to hold it back as you sat, which required you to twist around. This whole experience was uncomfortable and unsanitary. On the Abu Dhabi to DC flight, the toilet was self-flushing, as well. Except that it also malfunctioned and flushed every time before I stood up. This was an unnerving experience."
Pros: "Timing was good, crew was friendly, flight was delayed but made up most of it on the way. Food wasn't anything extraordinary but still worlds better than American carriers."
Cons: "Etihad A321 flight was roomy and comfortable."
Pros: "Timing was good, crew was friendly, flight was delayed but made up most of it on the way. Food wasn't anything extraordinary but still worlds better than American carriers."
Cons: "Soo cramped on the Dreamliner. Would not recommend for a short flight let alone the 15 hour torture chamber I was stuck on."
Pros: "The food and crew was good"
Cons: "Same Boeing 777 being used for several years now Seats were very uncomfortable . I advice ettihad should use A380 for these 14 hour flights for more comfortable experience of the passengers."
Pros: "Punctuality, space, tv monitors in each seat and nice service"
Pros: "Bathrooms were clean."
Cons: "Tranfer desk staff at auh changed assigned seat. Inflight crew Made an excuse for not serving coffee. Took more than an hour to get bags"
Pros: "Awesome Planes... Great service... Nice Staff. Onboard Entertainment was Amazing both for Kids and Adults."
Cons: "The jet airways flight from Abu Dhabi to Ahmedabad."
Pros: "Best On time/schedule ahead arrival/boarding service."
Cons: "Seating arrangement need to improve on 4 seats rows."
Pros: "Flight was comfortable and the staff was attentive and friendly. The food was goiod and the seat spacious and comfortable."
Cons: "Boarding was chaos in Abu Dhabi. Business class passengers were not given priority boarding and were forced to stand in long ques in the heat and to be squeezed into a bus with all the others. This happened both in my outbound and return flights. This meant queing in the heat out on the tarmac with the economy passengers."
Cons: "They took a lot of time for check in .. although i made the online check-in"
Cons: "Food was horrible - asked for blankets and they didnt give out any. Seats were small and tight."
Pros: "There was one crew member who was sympathetic to our plight, we appreciated her candor and whatever help she was able to give on this long flight."
Cons: "We were forced to sit on foul smelling seats for the 15 hour flight. The only option given to us was to deplane with barely 2 minutes of time to decide as the aircraft doors were being shut. Check-in took more than an hour and 15 minutes with a slow computer system."
Pros: "The flight was on time. The food was great, seating was comfortable. Crew members were very helpful."
Cons: "The customer service regarding the cancellation of ticket"
Cons: "Lot of room to improve in all areas."
Cons: "Your airline lost my baggage. I missed my connecting flight in Paris to Bordeaux and had to pay 200 euros to get another flight. I am very disappointed"
Pros: "Staff were helpful and friendly."
Cons: "Some people stood near the bathrooms talking for a quite a long time and it might have been nice if the staff had asked them to sit down to keep the corridor clear and to keep the noise down. Overall this was not a big deal."
The whole experience is pitiful. Flights are delayed, the chairs feel dated, the electrical and entertainment don't work, announcements are unclear - list goes on
Entertainment was very bad. Touch was not working and remote was stuck and unable to operate. Tried managing through remote somehow, but then volume issue was there. You should check all tv's before passenger boards the flight. It's a 16 hour flight, entertainment should be good. Food was okay.
My seats were broken and tv didn’t work. It’s not good experience
Cons: "Worst customer service"
Pros: "Food was good"
Cons: "No entertainment options, dirty seats, minimal space between seats in business class- expected more from a business class travel- did not meet expectations"
Pros: "Crew was excellent serving food and beverages when needed. Answering and helping with toiletry needs too"
Cons: "Air India promises to give you minimal service and maximum prices due to COVID. Horrible business class seats"
Cons: "The delay in departure and sitting in the aircraft with no air conditioning was very uncomfortable."
Pros: "On time Baggage handling is quick"
Cons: "Inside cabin cleanliness is bad"
Pros: "I really enjoyed these seats, my only fault was there is nowhere to put anything but will know next time, the legroom was great, albeit right by the toilets it did not bother me too much, I knew when the toilets were empty and I could just get up and go.There was no real pooling around the toilet area, at least not when I was awake. Flight time 12 hours 35 mins Flying Sydney to Delhi, I found the crew member for our section most willing and helpful, few issues with the fold away screen, not staying upright and not wanting to twist and be flexible to let you out of your seat! As an International passenger I should have had a landing card but the crew member did not give me one as I was travelling onto Mumbai where on the internal/domestic flight they do not issue one so I had to complete one at Immigration...(that's another story!)"
Cons: "I feel the toilets could be serviced on a more regular basis. With 250 plus passengers and I don't know how many toilets maybe 8, they certainly need regular servicing. Towards the end of the journey they were starting to smell and became very untidy with paper being trailed around the cabin on the bottom of peoples shoes. Maybe a two line guide on the door for passengers who do not take notice of the green and red lights for vacant and engaged. I saw many people just standing there waiting outside the toilet for someone to come out before they went in. Other passengers savvy to this just jumped the queue in front of them thinking they may just be stretching their legs."
Cons: "The flight had technical issues and we were in the plane for 2.5hrs and suffocating. The pilot didn’t have the courtesy to give updates. The in flight entertainment systems didn’t work and the overall experience was bad"
Cons: "Plug didn’t work even though we complained no repair. Entertaining unite didn’t work at all for the entire time very frustrating no pillows provided"
Pros: "Food. Clean linen. The Vanity bag"
Cons: "Poor selection of movies. Bed was not very comfortable."
Pros: "Well managed. Well serviced flight. And of course on time."
Pros: "Welcoming, food"
Cons: "The seats were okay but can be comfortable."
Cons: "I didnt like first of ur food cz only sandwich was not enough for food"
Pros: "Clean and comfortable travel."
Cons: "All the air hostesses had stressed out faces and no smile. A little smile would help. Appeared as if they were forced labour and not enjoying their work!!!!"
Cons: "Food was not good"
Pros: "Good option = direct flight"
Cons: "Food Bathroom cleanliness and maintenance. Terrible to have 2 bathroom not running in a 16 hr flight."
Cons: "Entertainment was not working in my seat(19F). May be Air India has to change their menu.."
Pros: "Fast flight to SFO. No connecting wait time ."
Cons: "too much unnecessary delay"
Pros: "I like the food and flight crew service"
Cons: "The flight I boarded has less leg space and Tv didn't work.As it is a long journey,we expect minimal facilities like tv etc.."
Pros: "Food was ok"
Cons: "Crew service was very poor"
Pros: "On schedule"
Cons: "Horrible food"
Pros: "Enough legroom, decent food, .."
Cons: "No bread, too long of break between meals/snack; no announcement for food left for self-service between meals, if any."
Pros: "Flight ticket price was good and arrived mostly on time."
Cons: "Mostly everything was barely average although some things like entertainment and electronics were absolutely poor. Old screens and remotes which don't work. Crew doesn't really care. Food used to be great in Air India before but it has come down in quality and quantity quite a lot."
Pros: "Was much cheaper than others. Service was good"
Cons: "Not enough leg space"
Pros: "Gave 1 star since there was nothing less than that for crew and entertainment"
Cons: "The very least thing you would expect on international travel is to kill your time watching movies or something on the screen in front of you especially when you travel 13+ hours non-stop. My screen wouldn't even start and when informed the crew multiple times all got is "ok" and nobody even bothered to comeback and check( even after pressing the flight attendant button multiple times). Trip felt very exhausting since all you can do is close your eyes and pretend you sleep or stare at seat in front of you. I am sure there are many broken systems and it may be ok for people who sleep through out their flight but such a shame that air India doesn't bother to check and fix their systems. Very disappointed since this is not the first time it happened, also happened on my way to India and the response I got from flight attendant is" there are hundred of seats empty"meaning to say go find a working screen myself. When you spend so much money to travel least you would expect is basic things and minimal courtesy. Somebody needs to fix their systems and train the crew better. Very disappointed that Air India didn't even bother to correct the issues they knew that were already at fault."
Pros: "Staff was professional."
Cons: "Bathrooms dirty and didn't work. Bad food."
Cons: "Not worth even a single star"
Cons: "always late, never on time!!not sufficient snacks. no food when we had a delay, not even water! very very limited space between seats. tv not working half the time. Overall experience not good!!!"
Pros: "Overall performance was good ; Food was good. Cleanliness was satisfactory."
Cons: "The departure was delayed by 45 minutes."
Pros: "Friendly crew and nice Food"
Cons: "Awful smell in the flight Bad food Dirty hand rests Dirty seats Food spilled all over"
Pros: "Food, crew."
Cons: "Choice of movies in entertainment system"
Pros: "Travelling in Air India was good"
Cons: "No goodies for kids which could have been better."
Pros: "This did not work on both flights"
Pros: "Flight attendants try hard. Service is very good. Ground staff was food as well."
Cons: "Seats are worn and old, although comfortable. Passenger area was not clean. Entertainment system is two generations old. Slow and not enough choices. Food choices and quality of non-Indian food was bad. Wine is only Indian, which is best case a 6 on 10 quality. If the timing of the flight wasn't so convenient and the ticket wasn't cheaper than the competition, I wouldn't fly Air India. For a 25% cheaper fare (at least in Business Class), I can deal with poor quality."
Cons: "The boarding crew was not helpful. Their signs were incorrect. They had no desire to find out answers to timely questions. They ran around like chickens. It was chaos at the gate. Once on board the plane, all was fine."
Pros: "I travelled business class but did not get the service I expected . To be more precise : 1. I would expect the crew to help me keep my luccases on the over head cabins . Crew should come forward to extend help rather passenger asking crew 2. I would expect some more items added to beverages . Passengers who take tea should be given the option to select green tea too 3. The business seats have bottle compartments for water bottle which should be continuously be filled up with new bottles once it empty All the above are minor improvements which when added can make the travel more happier"
Cons: "The TV monitors or remote did not work for 3 out of 4 seats, we were able to change seats due to the empty plane so we got lucky."
Pros: "Crew service, on time departure and arrival"
Cons: "Leg room is worse than some domestic flights, unclean seats and mal-functioning entertainment system. Bathrooms were dirty and missing toilet paper and basic amenities."
Cons: "Just a terrible airline always late waited hours unnecessarily"
Cons: "No entertainment on-board, crew was sluggish in making announcements, old aircraft carrier which is shaky & noisy"
Pros: "The food was nice"
Cons: "The entertainment system did not work The crew was very unprofessional The plane was quite old and things were falling out"
Cons: "My Seat number was 48H, seat was in very bad condition, was not able to push back, tray was very loose and not fixed properly, entertainment system was not working, overhead lamp was not working. I was just struggling to pass my time.Cabin crew was helpless and could not offer any alternate solution. Not worth at all, condition of lot of seats was like that. Crew was not professional and courteous, did not serve on time. Overall pathetic and complete waste of money and time. Frequent flyer number: 120008820"