Pros: "Food was fresh and ok for a short flight."
Cons: "Agents at check in gate were not very helpful and did not communicate the changes in an efficient time or manner."
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Pros: "Crew was great. A dinner meal and full beverage service is included ....remember when the Big airlines use to??"
Cons: "Boarding was a surprise to have a security check at gate, especially when they took every ones water that was purchased in the secure area just outside of the gates!!! At least some signage about No Water bottles!!"
Pros: "Crew was not aware of the drunken state of the 2 passengers sitting next to me . The 2 passengers got on the flight each with 2 beers . They finished it even before the flight took off . They then requested more drinks from the crew which they were given. I personally told one of the crew not to ser"
Cons: "Crew should have seen the passengers Mis behaving and refrained from giving alcohol to the 2 passengers"
Cons: "I didn't have a seat from Panama to Sao Pablo, because they oversold"
Pros: "Courteous staff m, on time arrival and departure, good meals"
Cons: "The on-board movie was a kid movie, but there were lots of kids on board, so that didn’t really matter to me"
Pros: "They crew and food was Excellent."
Cons: "We have flown on for COPA flights and three including this one had departure delays. Also sitting in the back seat was not only extremely uncomfortable for a four hour flight but the fact that you could not recline on that row made it even worse. Finally it was hot there."
Cons: "You sold me a return flight that I didn’t selected. Make make me to pay an other ticket to get back home."
Pros: "Service exelente, on time , friendly confortable BETTER THAN LATAM, schedules were much bette"
Pros: "Im requesting a refund."
Cons: "Copa airline is a terrible airline. Not sure how they still in business. The ticketing agents were extremely rude and show a great deal of careless towards their customers. I arrived had already checked in, i had no luggage i simply had a backpack and a carry on bag.She told me that my plane was gone 1.5hr before departure. She went in the system type customer missed flight. What she did was deceptive, unethical, and of course should be illegal. I still believe that flight was overbooked, copaairline had to cancel my previous flight due to the weather. When i contacted copa airline directly nothing they could do they said. I was advised by copaairline to wait 3-4 hrs to reactivate my ticket. I was told specifically by a gentleman that there was a flight boarding at 12am. I waited at the airport for about 8hrs to find out there wasno 12am flight that day. I cant make this up people, i have never in my entire life experience that level of stress and anxiety. I want my money back!!!"
Cons: "Totally ignored the business class check in line in MIA"
Pros: "We were well cared for on this flight. Treated like people and not cattle, a big change from other airlines."
Pros: "The kids movie selection was still good."
Cons: "There were no barf bags on hand, the food was an option between some disgusting eggs floating in water or a yogurt with some not great granola. Customer service was kind of non existent."
Cons: "The flight was half full and they would not allow those of us in full aisles to move to other open seats"
Pros: "The in flight entertainment was good. Seats were better than usual."
Cons: "They took forever to serve drinks. Old aircraft. Really bad entertainment options of non existant"
Cons: "The plane was destroyed, everything broken and dirty , The most uncomfortable I have ever been on a plane and I was in business class. Pure junk"
Cons: "I was very thirsty when I was in the airplane, when I boarding and I ask for water the crew didn’t gave me soon."
Pros: "Relatively comfortable"
Cons: "Flight from Lima was delayed 3 hrs (so was flight from MIami to Lima) Meal was mediocre"
Pros: "The crew was nice and the boarding was relatively quick"
Cons: "Old airplanes, no entertainment, broken seats, overall very bad airplanes and not a good service offered. The airline should get newer planes."
We booked Caribbean Plus and Business Class.. The problem was that in Toronto the staff we would collect our bags in POS, but we had to pick up our luggage in GEO, do immigration, and customers, and go from one terminal to the other with all our suitcases and 2 kids.. Not nice and not cool. Wont do that layover in GEO again
I liked the crew and Culture. However, my seat was too narrow and not too comfortable
When I booked my flight I choose a seat which was the window in the middle of the aircraft. My seating was change without notice and I was in the middle seat which cause me anxiety. Hated this whole flight experience
Flight was good, staff and crew was informative. Should have some sort and of entertainment during the flight given the price to fly.🙏
Pros: "Lots of legroom despite being in the very last row, and the seats could even recline. We were given the opportunity to board early with a young child. The crew was nice, and the food was good."
Cons: "The seats were old cloth. There isn't any inflight Internet. The flight was delayed by about 40 minutes."
Pros: "The food, the crew."
Cons: "The leg room is almost non existent. I'm 5'2 and was super uncomfortable."
Pros: "The flight attendant were attentive and professional in every case. I really enjoyed the service of the crew keep it going u made an impression that will keep going."
Cons: "No complaints my way i had a great time onboard is probably because of my fellow passengers. It’s always fun regardless."
Pros: "Everything was up to the par, from service to staff."
Pros: "The service and food we're exceptional overall a great flight"
Cons: "The entertainment could be upgraded"
Pros: "The crew was pleasant."
Cons: "I am clearly pregnant and a woman whom works for Caribbean airlines asked me to hold my own bags as my husband wasn't allowed to carry on the plane more then two pieces. she REFUSED to let us through till he gave me the bag to carry. I told her I was pregnant even hold my stomach as she can see. That was so shocking to me. Please keep in mind this isn't a security check point we went through all with no problem.This is boarding after you have you ticket scanned and they are boarding row by row. The seats were small and uncomfortable. I flew home on a hospitable airline JETBLUE. Better seats, better snacks, better overall experience"
Very courteous crew, the food was good and the flight was on time.
Pros: "Helpful crews"
Cons: "self-serve bag drop to speed up the bag drop process"
Cons: "In the boarding process one employee very rudemy told me that the cabin wss full a d that I had to send my carry-on as a checked bag, altough I tried to explain her that I had very important personal stuff that I wanted to take with me."
Pros: "The inflight crew was nice."
Cons: "I hate checking in with LATAM! I swear they make up new bag rules for every person that walks up. There were people with 2 carry ones, purses, and shopping bags. But I couldn't bring 2 backpacks(school backpacks!) on. I had to check one. I HATE LATAM! Every time it is something different with them."
Cons: "The stewards were rude and they overbooked the flight. These arrived at the gate at 6:15 and were told we could not board our plane which was to take off at 7:30. Absolute nonsense."
Pros: "The snack was ok."
Cons: "The flight was delayed for over one hour and a half and nobody could tell us why"
Pros: "The people were very kind and very respectful."
Cons: "Well I think this doesn’t have nothing to do with the airline, I guess... any way the airport is dirty, and very to buy something you got have more money than you think, the salesperson are not friendly. To get to the plane they checked everybody’s luggage again in the crazy way!"
Pros: "El segundo avión más fonfortable"
Cons: "Cancelación de vuelo, salida tarde del aeropuerto, no brindan si no agua. Salida tarde de cartagena. No informan nada."
Pros: "Staff were excellent, food was ok"
Cons: "Seats on this aircraft are terribly uncomfortable. Our three hour flight was awful. Narrow thin seat enable more passengers to be crammed in. Great for Latam’s profit but terrible for thief customers. I’d never fly on an A321 again if I could avoid i."
Cons: "7:50 am flight, arrived EZE 5 am as instructed, boarded plane at 10:40 am, missed connecting flight and spent 14 hours in Lima, shuttled off to a hotel 1-1/2 away, for a 2am flight. Arrived next day in LA and missed shuttle. Both legs very poor service on and off airplane, added security for having to enter Peru complicated and delayed things further. LAN used to be the best to SA, LATAM is the worst, never again."
I didn’t realize booking through Kayak the pricing was in American fees and that I had to pay for my baggage when I arrived at the airport. I thought it was included in the price. For this reason I spent an extra $500. Next time I will book directly through the airline.
Flight to Montreal departed on time. Flight was routine except for an unexplained delay in deboarding. Connecting flight to Halifax went well with good cabin crew service.
What could been better : 1-we were stuck in Washington airport for one hour in the airplane, waiting to be taxied to a gate and I lost my granddaughter graduation ceremony:( 2-Airplane had 2 washrooms for all the economic passengers and one washroom for 6 passengers in first class and when I asked may I use the washroom in-front, the hostess answered very rudely to me no, even though I was seating in the second row behind the first class and paid $68 us, for my seat, and the lineup in economy class washrooms was until middle of the airplane.
The power outlets for the entire row was not working
Flight sat on the tarmac for three hours Mechanical issue Power loss De-ice. Twice. Luggage never arrived.
I wish it can be twice to collect the garbage . I could not finish my water first round. Then I just have to leave my empty cup around my seat
I have never been on an AC flight that left on time. Very little inflight service, at least in coach. For example, one beverage service in 5 hour flight (and they didn’t even offer water while we were waiting on the plane for over an hour to take off). You have to pay for everything, and wifi doesn’t work well unless you pay for the fastest speed.
Cons: "Not enough washrooms for # of people. Denied us of from WR. Food carts blocked WR access to most people for long periods of time."
Pros: "Flight departed on schedule, and landed early."
Cons: "Due to the checked baggage fee, everyone brings massive, heavy carry ons that clearly are oversized and then overhead bins get full fast. I don't understand why airlines don't check people's carry on luggage for size and weight."
Pros: "We got home early by about a half hour and the flight was smooth and quick."
Cons: "Didn’t find the crew to be as friendly as I have had in the past. They wanted us to pay for headphones. Was travelling alone with an infant makes coordination etc hard. Didn’t offer help or anything."