It was ok. Jet was ok but it lacked many convinces we have experienced on other airlines such as in seat entertainment. Space seamed more compact than other airlines. They did not provide the gate to gate assistance we arranged for for our mom who needed a wheel chair.
Due to delays at SFO, my WestJet light missed its connecting WestJet flight. If they had held the plane in Calgary for 15 minutes, 2 families with children would not have been stranded in Calgary for more than 24 hours. I understand the need to be on-time, but when it is the same company, you would think they could make a phone call. Or maybe they could go to a higher altitude to make up for lost time? Instead of attempting to put us on another flight, they rescheduled us for the same connecting flight 24 hours later. We then had to scramble to find a hotel, which they state that they were not responsible for since the delay was not their fault and therefore became an additional out of pocket expense for us. The customer service is severely lacking here at this company. They also mentioned that if we purchased our tickets through a 3rd party site (Kayak) versus WestJet directly, that they couldn't help us. Seriously?? Additionally, we lost 2 days of travel and missed out on tours and taxis that were pre-booked. I will not be using WestJet again,
I liked absolutely NOTHING, Westjet is the worst airline in the world, they should be ashamed, they treated me like dirt, let's put it this way, I am truly pissed off. If anyone cares about my experience someone should call me so I can tell how bad my experience was, what a shame
Flight was 1.5 hours late because the groceries for the flight did not arrive on time. Plane was new but basic low end seats. Very basic airline
Nothing to like about flying in the Dash 8s. With very small seats, little legroom, and a very noisy plane, nothing about such trips is enjoyable.
Our flight experience was great! Flight staff was funny and offered great service. Made record flying time coming home from Vegas after having to wait for planes on the tarmac because of high winds
Boarding was fine, but then we were delayed a while due to some baggage issues, then de-icing.
Only thing better would have been a direct flight from Kelowna
The announcing and changing of gates to board from is very stressful to run from your current gate location to one that is a great distance away. Elderly and mobility challenged people can't get there quickly. Also didn't like using Kayak. I accidentally paid for my flight twice and they will not reimburse me. It was a technical issue that charged me twice. What business doesn't reimburse you for a mistake?
Flight delayed to start, then took 2 extra circles over Saskatoon for unexplained reasons and finally had to be pulled by a tow-truck from the runway, since apparently it was not maneuverable for the taxi...not very confidence inducing...
Despite exit row seating, which gave leg room, seating was so narrow, the next passenger spilled over onto my seat. WiFi did not work.
We boarded and then deboarded the plane after being told it needed something done that couldn't be fixed. Sent notice about 3h flight delay, then they clawed it back and we were 1h delayed. Very poor communication.
I n the Toronto airport I had trouble finding my zone. It was 47. I went from Zone 1 to the end of the line.didn't find it. Then saw my zone somewhat by accident over by where you first come in. Signs could be more helpful or more personnel directing people like me.
Short delay to Regina from Toronto. No in flight entertainment, but crew were professional in their duties
Female flight attendant was SO wonderful. Funny and entertaining g and engaging. Great flight
I think the plane that they changed at last minute could be better
Worst travel day I have ever had in 25+ years. Pulled off of two AC planes that were leaking and the third plane that was boarded had maintenance which delayed the flight for over another hour! A total of 10 hours spent at Pearson International before finally taking off! These planes were over 25 years old! Update your equipment!
When I arrived in Calgary I discovered my plane was reassigned to a more profitable route and I was left stranded in Calgary. I had to rent a car and drove 8 hours to get home at my own expense. 2 of my last 3 flights with Air Canada were cancelled and the 3rd one was delayed 2 hours. Air Canada is an unreliable airline. Choose another airline if you can!
Was kinda tight in the seats no leg room. Seats uncomfortable. Maps cpuldnt keep up Allot of ports not working. But was an amazing ezperience.
Long time for luggage to show up. I know pearson is short staffed but it was a long time.
