Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
Always exceptional service
Cons: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Cons: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Pros: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Cons: "tout est à revoir !"
Pros: "Good selection of movies."
Cons: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Pros: "Nice and attentive crew."
Cons: "Seats not comfortable in premier economy."
Pros: "The crew was excellent and surprisingly the seats were comfortable."
Cons: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Cons: "There was no entertainment available."
Pros: "The crew was nice and the seat comfortable."
Cons: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Cons: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Pros: "Entire trip was easy and comfortable."
Cons: "It was a great flight can’t think of anything"
Cons: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Pros: "Great seat. Comfortable. Quick boarding."
Cons: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"
Cons: "They lost my luggage :("
Pros: "The staff..the attentions..food."
Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Pros: "Flight was on time."
Cons: "Food could have been much better in comparison with other airlines."
Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Pros: "My seat"
Cons: "Tiny uncomfortable seats."
Pros: "More experienced, professional crew, better food and service."
Cons: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Cons: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Cons: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Pros: "nice drink selection on board flights"
Cons: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Pros: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Pros: "It was ok fligh"
Cons: "Food was not so good"
Pros: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Pros: "All was good we didn’t feel the time 9 hours passed easily"
Cons: "Nothing special"
Pros: "Punctual, great food in Premium Economy, friendly crew."
Cons: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Pros: "Good cabin, but very conjugated :|"
Cons: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Cons: "Some toilet facilities out of order and some slow service"
Pros: "the food"
Cons: "no room for legs"
Pros: "Always like Air France. They are in tune with keeping the traveler updated."
Cons: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Pros: "Good seat near the front."
Cons: "Delayed arrival by 30 minutes."
Cons: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Pros: "It was a short flight."
Cons: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Pros: "Crew are efficient and friendly."
Cons: "Very small plane."
Pros: "nice crew; excellent check in experience!"
Cons: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Pros: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Cons: "One bag did not arrive in Toronto, apparently delayed in Paris."
Pros: "Good service"
Cons: "I was not given my original reserve seat and no reason was given"
Pros: "Friendly crew, clear information about the delay"
Cons: "Chaotic boarding process at CDG and my seat was broken"
Pros: "Everything good more or less."
Cons: "Planes where not updated. I would like planes to be more up to date like other companies."
Pros: "should let first board passenger in rear rows and not everybody together."
Need to improve seats tv food snacks and services
Screens in the fligth were broken, no blankets were given
Seating was spacious and food/headphones for entertainment were included. The flight was on time, which seems rare nowadays
Wrose flight in my life no service I would never go in air india again
Screens do not work. Rest experience was good. Food was also good and crew team was helpful
Tv were not working and food was not good
Most TV’s are not working and poor responses from air hostesses
Both ways the food was terrible & entertainment was zero since the screens & remotes were broken. I advise do not fly Air India
I like good service and you check staff misbehaving Your manager chicago air port
Entertainment system never works in this flight. On enquiring the flight crew said in economy it is supposed to be like this. Inedible food. Some seats recline but most don’t. Extremely badly maintained plane and in attentive and rude flight crew
Improve customer service that sucks. Food was horrible
No entertainment system, seat was not comfortable and food quality was below average.
The on flight entertainment and seats were lacking maintenance . The fabric was frayed and touch screen remote were non functional.Quality of food was sub standard. Air India needs to seriously considering resetting its baseline standards looking at Singapore airlines and Emirates. And not remain in the public sector era.
Good Food. Entertainment not enough choices
Crews done good job onboard. Ground stall poor service
Pros: "The itinerary and the fact that the flight was uneventful was the only good part."
Cons: "The gentry itself"
Cons: "Upon arrival was told that pcr test is required. Airline did not communicate this in time to me. Asked air india staff to change/rebook ticket. They told me that i have to do it online. I went online there was no option to rebook. Sent an e-mail with booking ref for date change agreeing to even pay fare difference, no reply received from Air India. Pathetic service"
Pros: "Tv not working,seating not comfortable"
Pros: "overall safety is good"
Cons: "media is not at all working and its hard on such long flights without media especially when you are traveling with kids"
Cons: "Food wasn't good at all, so if you improve the food quality, that would be much better experience."
Pros: "Boarding was a mess. Stood in line for over 90 mins. They don’t have Airport checkin kiosks. Flight delayed over 2hours without information to the passengers! Seats are beat up. Lavatories dirty within 3 hours of flying, and this was an 18hour non stop!"
Cons: "Please don’t book Air India"
Pros: "Seating space is good"
Cons: "Lack of professionalism in the crew. The food was mediocre"
Pros: "fastest SFO - DEL connection. Great aircraft, professional staff."
Cons: "Food was mediocre and several TV sets didn't work. My daughter switched seats (in economy) twice and both TVs weren't responding to touch or remote."
Cons: "Nothing exceptional"
Pros: "Crew and food were good. Toilets were clean. No complaints"
Cons: "Headphones were not working properly."
Cons: "They gave my assigned seat (unpaid though) to some one else and gave 3 separate seats in far off aisels for me and my 4 year and 9 year old kids. I had an ordeal at airport with AI staff and they didn't care, same experience with crew.Awful"
Cons: "All my check-in bags were missing and they handled the complaints really bad. The flight was delayed for 3 hours and no proper communication, very pathetic experience, none of the TV's were working fine. Would not highly recommend."
Pros: "Flight made it 10min early than the reported time, despite the late boarding."
Cons: "No wifi. List of movies, songs and TV shows is very limited and outdated. Seat remotes have missing buttons. some of the sealed blankets (provided on seat) were very dirty, can see that someone cleaned their earwax on it. Food is mediocre. Boarding was an hour late."
Pros: "The crew was very helpful and nice..loved them. The timely takeoff and arrival adds to the charm. Will fly again.."
Cons: "As I entered the plane it smells putrid...actually it stinks of urine. The wear and tear worried me..the upholstery was taped together. This is the only direct flight so I am forced to fly on it."
Cons: "Entertainment system wasn't working. USB port was broken. Seat was not reclining."
Cons: "our tv monitors didn't work in our both flights so we were not happy at all. food - side dishes are more than rice so food is not sufficient to even kids, forget about adults.. air hostess won't even greet to everyone. they kind of choose people"
Cons: "Punctual, Clean, and curtious staff"
Pros: "Domestic travel and quality way better than international"
Cons: "Flight got delayed."
Pros: "Food, baggage allowance"
Cons: "Fog in Delhi"
Pros: "Good Crew"
Cons: "Late flight, lost the next connection"
Cons: "Didn’t even make it there"
Pros: "All bags were weighed and accpted while issuing ticket. Ehile boarding we were singled out without specifying reason. After a while the agent said to weigh the hand bags again. There was no change. For no reason we got stuck."
Pros: "Crew were good"
Cons: "Not comfort inside the flights"
Pros: "Price, spacious seats"
Cons: "Made to wait 30 mins in line past boarding announcement "for some VIP"; classic Indian style. Flight was subsequently late over 30 minutes. Sandwich was stale, wrapped in kitchen wrap. Would rather not have them even serve sandwiches."
Cons: "bad service by crew flight is late all the time no regrets by air india"
Cons: "Entertainment screen doesn't work."
Cons: "I had middle seat which didn't incline. I was never informed about this nor my seat was changed. It was a full flight but I have lower back issue which got aggravated due to uncomfortable seat. I was sitting straight through out the flight. it would have been better if I was informed about it in advance. I was never even able to do web checking due to their system error neither at home nor was able to use self checking system at the airport and was informed by staff at airport it's recurring problem. It surprises me that it's not fixed causing passengers pain at the airport and flight."
Cons: "Crew is not responsive Entertainment not working Toilets are uncleaned Bumpy landing in SFO led overhead compartment opened"
Pros: "A lady staff (in JFK airport) helped me and my wife sit together although we had different seating rows"
Cons: "Non functioning video screens and audio jacks, they were out of food (poorly managed count of veg/non-vegetarian passengers) requested us by adjusting to eat only curry without rice or roti. This happed both for dinner and breakfast. Flight Attendants served only one drink per person and were rude when asked for one additional drink. The connecting flight was 2 hr delayed in delhi, whereas i booked shortest duration flight to Hyderabad paying $150/ ticket due to family emergency but not worth as i was 3 hours delayed overall."
Cons: "toilets were not cleaned.and tv was not operating"
Pros: "Excellent indian food and indian entertainment. Timely and smooth."
Pros: "Service is excellent, schedule is perfect for us"
Cons: "The audio for my seat didn't work"
Pros: "Direct 15 hr flight. That's all I can say."
Cons: "Tv didn't work. Crew was rude at times. They believed that they owned the airline and we were just regular passengers. They don't answer any questions well. Not satisfied with their service."