Pros: "Everything was great"
Pros: "They were very helpful and polite."
Cons: "Times have changed and they offer very little such as entertainment food options. but it was short trip and people need to adjust."
Pros: "The crew was very nice"
Cons: "Seats are uncomfortable and there’s no tv for entertainment."
Pros: "We were a little cramped in, but overall it was nice."
Cons: "Not much. It was a quick flight overall."
Pros: "Crew was great. Seats were not comfortable."
Cons: "Slightly wider seats."
Cons: "Missed my connection"
Cons: "Food options are terrible especially when you pay for them. Better quality needed"
Cons: "Flight was delayed an hour which isnt horrible but then had to sit on the plane an additional hour waiting for take off. I barely made my connecting flight in Calgary. They should have held that plane because i know the elderlt women next to didnt make it. Staff were not attentive enough. Buzzed them servial times and no response."
Cons: "Early on first flight on arrival but late departing by 30 mins due to westjet delay of crew"
Pros: "The trip served its purpose in getting us from point A to B. Good"
Cons: "no refund at all worst outcome"
Cons: "WestJet seems unable to stick to a schedule. Three of my four flights were delayed and a connector flight through Toronto was cancelled altogether just after midnight, leaving me stranded at Pearson Airport. The ground crew were disorganized and unable to provide clear answers – other than their complete assurance that WestJet bore no responsibility for providing hotel accommodation."
Pros: "I’ve always liked WestJet and it’s services. They are my always my first airline I go to check flights."
Pros: "Fun crew. Short flight"
Cons: "Flight was late leaving. Our connecting flight was already boarding when we arrived. I would have liked the 25 mins we were supposed to have."
Cons: "I had to travel with a wedding dress. Westjet does will NOT replace lost Wedding dresses therefore they MUST be carried onto the plane. once on the plane there is no where to hang the wedding dress. The flight attendant was kind enough to take it from me and STUFF it in the over head compartment :( I was furious!"
Cons: "First flight on WestJet in 3 Years. Didn’t like not knowing I needed a tablet or laptop and an app to watch tv. Offered a drink and asked for water. Received about 2 ounces. Every body around me ordered soft drinks and got a 10 ounce can"
Pros: "Everyone was very nice"
Cons: "It was cold on the plane!"
Cons: "Cramped seating configuration."
Pros: "Arrived early"
Cons: "Seating in the back"
Cons: "Non comfortable cold sensation."
Pros: "GREAT CREW"
Cons: "BOARDING FROM OUTSIDE-VERY COLD OUT IF I KNEW I WAS BOOKED ON A PROP PLANE I WOULD HAVE BOOKED DIRECT SEAT SIZE-CRAMPPED-I ASK THE GUY BESIDE ME IF HE WANTED THE AILSE BECAUSE HE WAS TALL AND SQUISHED CALL ME ANYTIME 306-551-3251 THAT WAY I WILL KNOW THE VALUE OF THIS SURVEY"
Pros: "The staff and comfort."
Pros: "Absolutely nothing."
Cons: "Upon my arrival in Calgary I had missed the last shuttle to Banff (my final destination) and no one at the customer service desk would do anything to help me in my stranded situation."
Pros: "Got away a little late (full flight and de-icing) but still managed to get in to Phoenix well ahead of the scheduled arrival time."
Pros: "West jet employees worked hard to fix the mess they caused. Eventually getting me a ticket for another airline."
Cons: "Changed my flights with less than 3h notice. I’d payed extra to reduce wait times as I was flying with a child just over 2. Originally had me coming in to Vancouver at 9 am and leaving at 5:40pm. Not cool with a young child. Allmost missed the 1st flight getting it fixed, they also didn’t book my child in adjacent seats, despite pre-booking the seats on the flight days before."
Pros: "Staff friendly and efficient."
Cons: "No Entertainment system which was a huge deal for my partner, but I read my very good book and talked to my very nice seat partner."
Pros: "Fast cheap flight"
Cons: "ran out of food only had 10 tablets to offer customers on a packed plane"
Pros: "Getting on in Palm springs and getting off in Winnipeg. Thanks WestJet"
Cons: "Not knowing to download The app until I was on the plane"
Pros: "Quick boarding, good customer service, and friendly staff."
Cons: "When I booked online it was a little unclear that I would have to pay extra to check a bag. No problem but would make a better customer experience if I had been aware of this"
Cons: "Wi fi didn't work"
Pros: "The roominess, service, food.....all excellent"
Cons: "It would have been so much better if there was a foot rest."
Pros: "Again, staff was friendly and approachable attitude."
Cons: "Toronto airport needs proper signage. I got lost and wasted my half an hour to just find a transist to downtown."
Pros: "Pleasant staff"
Cons: "Crowded seating"
Pros: "Comfortable seat with lots of leg room"
Pros: "It was a great flight . It wasn't full so there was a lot of room . It was on time and the Crew was very friendly"
Cons: "I was able to download the WestJet Connect app on my phone which gives you access to tv shows and movies to watch on your own device during the flight. The app was free and easy to use and there was a decent selection. However, the wifi on board is not free so even though you could watch the tv show/movie - the sound did not work unless you paid for it. There are many other airlines that offers everything for free - it would have been a more pleasant if we were able to actually utilize the service."
Pros: "Great crew, West jet connect worked fabulously"
Cons: "Cramped space and airplane food"
Pros: "No stops,"
Pros: "Everything was excelente very nice personal."
Cons: "It was as if the baggage fell of somewhere from the plane and came in contact with water."
Cons: "Flight was late leaving ywg"
Pros: "Awesome crew, chill experience !"
Pros: "Amazing to get out of Winnipeg on time and arrive early. Had a nice exit row and lots of leg room. No complaints."
Pros: "Friendly crew"
Cons: "Uncomfortable seats and Not enough leg room, especially for tall people. I was in the middle seat and had to basically climg over a sleeping person to get to the washroom"
Pros: "Boarding was fast and easy."
Cons: "The food was very bland, we had to wait 25 min on the tarmac waiting for take off."
Cons: "Disaster of a flight - two hours late and blew connections in Mexico City for 11 people in our group."
Cons: "We have could have left, still in airport Mexico City"
Pros: "Crew and entertainment"
Cons: "Delays delays and delays"
Pros: "Fast and efficient"
Pros: "Although the plane was old, I found the seat to be very comfortable"
Cons: "Entertainment was pretty much nonexistent. Plane was old and legroom tight."
Pros: "Everything! A little long flight but everything great!"
Pros: "The crew"
Cons: "No delays. Had delays on both flights."
Cons: "They pushed my flight forward 15 hours but didn't tell me until five hours before my flight. Not only that but they didn't change the second leg of my trip so I was on the phone for an hour trying to straighten it out. Very stressful."
Pros: "Departure and arrival times were accurate."
Cons: "There were a few seats (mine included) who didn’t have a blanket. The AC was set to a VERY low temperature."
Cons: "Even offered a Boody Mary Zor other drinks on the short flight!"
Pros: "Seats not with big space but ok for a two hour trip. Crew attentive and very nice."
Cons: "Boarding. Riding on a bus before having access to the airplane is not comfortable. Can Aeromexico not afford what other airlines do? Food is just ok. A cold croissant is a poor example."
Pros: "We did finally get to PV. They did have our luggage."
Cons: "We arrived 4 hours late, on a different flight. The second flight left 1 hour later than scheduled."
Pros: "On time departure and arrival."
Cons: "Meals on business class were terrible and incompatible with this kind of fare and category. Next time I'll fly on ANA."
Pros: "The business class amenities were amazing. Food was great and service was great."
Pros: "Tv on flight with good movie selection"
Pros: "excellent atention"
Cons: "I don’t like the food"
Pros: "Brand new plane"
Pros: "Again food service was good."
Cons: "On this flight my husbands screen didn’t work at all. So I’m both flights we were forced to share."
Pros: "Puntualidad y Servicio."
Pros: "Both international flights to and from Mexico City were exceptional. The staff was very nice and the plane was very comfortable. I will choose them again next time I fly to Mexico."
Pros: "Got to fly a newer Aeromexico plane. It's awesome. Tuve la oportunidad de volar en unos de los aviones nuevos. Excelente."
Cons: "Arrived 3 hours early to check in but no one was at the check in counter until an hour later. Llegue 3 horas antes para regrirstrarme pero nadie llegó hasta una hora despues."
Cons: "I never took the flight since Kayak’s blames me for not in putting the correct name of the passenger. Your policy on name change is ridiculous. I never input my name as the passenger. The ticket was for my aunt. Kayak has been the worst experience I have received."
Pros: "Entertainiment system, nice footrest"
Cons: "No complaints"
Cons: "I was flying to MEX from LAX and i had to get through customs which took a long time, but got to the Aeromexico ticket counter to get my boarding pass and they told me that they start boarding 45min before departure time and I got tot he counter at with 35 min to departure and they told me that I missed my flight and had to buy another flight which was two hours later. I don't understand why they couldn't let me through or hold for me. It ruin my ground transportation reservation which I had to reschedule. The whole thing was frustrating and cost me more money that what i thought i was saving."
Cons: "I had to keep all of my luggage with me for a 23 hour lay over"
Cons: "The gogoinflight internet service didn't work, despite following instructions provided. I was able to connect to wifi, but the server would not respond. As a result, I was not able to complete the work I needed to do."
Cons: "Our terminal changed the same day we left. We got off at terminal 2 in Cancun only to pay for a taxi to take us to terminal 4. Then we left 1 hour and 45 minutes late, therefore, extending the total trip."
Pros: "On time flight, extremely efficient crew, comfortable seats, entertainment, meal, drinks."
Cons: "Boarding, paid for upgrade but was second to last zone to board, leaving me to scramble for Room for carry on. Flight crew was friendly enough except for one, she seemed put off by everyone on board, but especially me. Lol. Basically threw the tray of food on my table and on the backside, pulled tray before I was done. She hopefully was having a bad day."
Pros: "The crew it’s the best"
Pros: "Everything was great!!!"
Cons: "nothing to comment."
Cons: "Delayed flight from FAT to GDL. No clear explanation or answers here in the US regarding what solutions would be put into place for missing my connecting flight, had to navigate myself when I arrived in Mexico! Completely unacceptable!"
Cons: "My chair was broken on a four hour flight to SF from Mexico City. I had to sit slumped over reclined despite not wanting to be reclined for the whole flight, even during take off and landing."
Pros: "Great on time no delays"
Cons: "A lot of time waiting for flight."
Cons: "My luggage was lost and no one from Aeromexico wants to help."
Cons: "Gate assignment was not released until 15 minutes before flight. Flight was delayed one hour. Then it was delayed on run way 45 minutes."
Pros: "Tv, left and were on time to destination."
Cons: "Flights did not have gate number assigned until 1 hour before. In Lima we could not get ticket via kiosk. We waited until three hours before to get tickets at the counter. One hour of the time waiting was a team meeting of employees in front of the ticket stand while the line grew to 60-70 people. None of the employees acknowledged the line until they were done."
Pros: "Courteous of all staff and on time flights"
Cons: "No food provided to fresno"
Pros: "The professionalism. The accuracy of arriving and the plane itself was very clean."
Pros: "the food"
Cons: "long trip"
Pros: "Crew was nice and eficiente, flight was smooth"
Cons: "No entertainment on flight and only peanuts and drink to eat"
Pros: "Very polite crew"
Cons: "The seats are too close to each other I'm 6.1 and it was hell for 2 hrs"
Cons: "Missed connection No reebooking done by klm no hotel voucher no taxi voucher very bad ground service in MEX"
Pros: "They had a lot of options for entertainment and the staff was nice."
Cons: "The plane was late, more than an hour. They didn't gave any food and the seats were really uncomfortable."
My luggage did not arrive and I’ve spent my whole vacation with no clothes, shoes or toiletries. Never fly Air Canada again Susanne Hayward
Never had to agree to a change in my flight booking. Very happy with the whole experience.
The space is uncomfortably limited.
Check in process was absolutely horrible. I've never had such a bad experience. They were say8ng I needed to complete a form rhey didn't even know what it was or what it was for. Then another Staff member was extremely rude to me for no reason. Started almost yelling at me and told me to stand back. I was not talking loud or rude at all and she just treated me terribly. I heard her treat others with attitude as well. Another one said we needed to all get on our flights on time so they didn't have to work overtime again!! As someone who works in Healthcare where you can be mandated overtime and redeployed I found this very unprofessional and unnecessary to tell all the customers this!!
It was a great flight did not eat a meal on the plane
Need to be able to afford 1st class.
First time flying business and it was perfect!
Pros: "Got there"
Cons: "Way too expensive"
Cons: "AC lost one of our suitcases and it did not arrive until late afternoon of the next day. Filled out a missing luggage report."
Cons: "All was as good as expected"
Pros: "I like the app to tell me where is my baggage. Thanks"
Cons: "More drinks, snacks"
Pros: "On time, great cabin crew"
Cons: "Q400 is cramped, noisy and awful overhead storage"
Pros: "On time, crew was cheery!"
Pros: "Comfortable seat - great service"
Cons: "They didn’t put enough fuel in the tank and the pilot only noticed when we were next in line to take-off so that led to a 30 minute delay. Some terrible seat designer put the call button and light control on the armrest exactly where your elbow rests so every few seconds you would here a call bell."
Pros: "Crew was friendly"
Pros: "Staff were pleasant"
Pros: "Business class was comfortable."
Cons: "Flight was delayed 2 hours."
Cons: "Why did I have to pay to select my seat? Isn't that the point of purchasing a seat at all? Silly."
Cons: "I don’t like the head games air Canada plays when they know the flight is probably not going to leave for three hours and they purposely don’t update the flight details. Only update every 20 minutes for a three hour delay...."
Pros: "Plesant ride"
Cons: "Flight took longer to depart due to boarding and de-icing"
Pros: "Size of seats and entertainment"
Cons: "Late leaving, slow baggage claim"
Pros: "Flight crew attitude was excellent, comfort in premium class was very good."
Cons: "Entertainment, choice very limited, bring your own. Space for carry on luggage limited. They should not allow passengers to have more than 1 carry on."
Pros: "Due to late arrival of earlier flight employees were on hand to personally assist with our boarding. Plenty of liquids offered to keep hydrated. Lactose free meal had plenty of fresh fruit. Flight attendants were friendly and helpful. On time flight made further connection easy."
Cons: "Bathrooms tend to get very dirty with the over use on longer flights. The bathrooms need the occasional inflight cleaning."
Cons: "Sat on tarmac for over an hour prior to takeoff due to "refuelling difficulties - plane fault. No coffee on a 6 am flight!!! No offer of water, snack whilst waiting on plane."
Pros: "The crew was professional and polite"
Cons: "Food was terrible Flight was not full and I tried to get bettuer seating but I was told there is none available. Then after boarding they had someone else with the same seat number. Very strange"
Pros: "Air Canada's crew is very professionnal."
Pros: "Overall it was a quick and painless flight. The crew was friendly and we had no problems!"
Pros: "Great movie selection"
Cons: "Late departing and on arrival the ground crew wasn't available so we were stuck on the plane awaiting their arrival. I can't understand scheduling issues that end up leaving jets stranded."
Pros: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Cons: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"
Pros: "Flight was on time, direct, and uneventful."
Cons: "The seats are very tight. They ran out of the lower priced drinks. No leg room."
Pros: "Short trip, nothing too much to complain about or sing about."
Cons: "the entertainment system not functioning tjhat well."
Cons: "The flight left almost 1 hour late because paperwork wasn't signed off"
Cons: "Missed connecting flight due to late take off from Paris and long wait at customs in Montreal."
Cons: "2h and 4h30 h late"
Pros: "Seating was fine on their "normal" flights."
Cons: "Regarding Air Canada Rouge service: If you are over 6' in height your knees will not fit in the assigned space."
Pros: "Everything went smoothly. Everyone was pleasant and respectful."
Pros: "cruising slightly high to avoid turbulence, the way from Toronto to Winnipeg we were flying on altitude 26,000 and then 30,000 feet. on west jet we were flying on altitude 39,000 feet with less turbulence. thanks"
Pros: "Leg room is comfortable"
Cons: "Flight had one and half hour delay. I did not get E-mail reminder for Check-in, for my return flight from Toronto."
Pros: "It was short, thank goodness since our flight was delayed twice."
Cons: "The small claustrophobic feel of the plane. Every time the steward pushed the cart up,the aisle he bumped into me and was kind of rude."
Pros: "Service was fair"
Cons: "Lst 2 of 3 suitcases, no entertainment in seatback, personal device entertainment was very limited and dated, wine is not complimentary with meals on a long flight, screaming babies, overhead light would not work for the right side or middle of plane. As an Alliance member, you failed miserably. We will be seeking partial refund for you sendng one bag to Athens, one to Zurich and one to Munich."
Pros: "The saftey"
Pros: "Check in was excellent"
Cons: "Flight was 4 and half hours late for weather and mechanical reasons. Airline responded very well but such a long delay is annoying"
Pros: "Drinks and snacks were fine.. Entertainment OK"
Cons: "Flight was 40 mins late. Plane was older than Noah's Ark."
Cons: "Only bathroom on the plane was closed due to issues. Plane was cold and cramped."
Cons: "Flight was on an older CRJ 200, which was a little cramped and grungy-appearing."
Cons: "United flights always delay. Rushing to Airport with all the traffic delays only to be told the it will be delayed for 30 mins is unacceptable. This occurs every time I fly on United. Also reported that the power outlet is not functioning 3 times but nothing was done .. also huge delay getting out!!"
Cons: "No Wi-Fi but swayback said Wi-Fi"
Cons: "The United App for entertainment would not work. It kept closing. The cabin was cold."
Pros: "I enjoyed purchasing a full fare first class ticket for my vacation"
Cons: "I didn’t like being bumped off my flight and being placed on a later flight in coach section. No refund for lesser service."
Cons: "Charge for baggage. Pretzels - ugh!"
Pros: "The crew on the flight were very friendly, very attentive and always smiling. They took great care of the passengers and in particular a woman with a crying baby. It didn't bother me at all, but I know the parents were concerned and the flight attendants were so kind and helpful. The food was truly fantastic, and served hot and with a smile. They repeatedly asked us about water, as the cabin was dry. I would give the crew an A+!"
Cons: "My husband and I have not flown for several years and have always enjoyed past flights. However, it seems as if the seats have much less leg room than years ago. I am only 5 foot 4 inches, and was very uncomfortable. My husband is 6 feet tall and he was miserable. Sleeping on this 9 hour flight would have been helpful, but due to the cramped seating, it was pretty much impossible. The little pillow and blanket did help with some back support, but I guess making more money per flight is more important than comfort."
Pros: "The flight crew were courteous , friendly and extremely professional. The flight cabin was immaculate"
Pros: "Good boarding process, pleasent staff"
Cons: "We upgraded to the economy plus. I thought it was still tight in with width and I m a small guy. The plane seemed old as the in seat screen was smaller than my phone. My wifte’s seat actually came apart. No charging ports for mobile devices."
Pros: "The flights were on time"
Cons: "Packed together like animals on the way to the slaughterhouse for a 6 hour flight. And they charge for the tiny screen entertainment. They will happily allow you to swipe your credit card. Fly Jet Blue if you can- extra space between seats, free entertainment, comfortable flights."
Cons: "No entertainment on this flight"
Cons: "The crew was the worst ever!!! Very rude ladies who spent more time on their phones then serving the customers. They sucked"
Pros: "Nice crew and smooth travels. Good snacks and coffee."
Cons: "No drop down or seat screens."
Pros: "Crew was great."
Cons: "No internet available without paying and no charging station available in flight."
Pros: "Flight attendants were polite and helpful"
Cons: "Bathroom was dirty"
Cons: "Seated near a crazy patient"
Pros: "The plane was clean, airy, comfortable, and not overbooked. The flight attendants treated me very well. Boarding was easy and the gate agent was extra pleasant."
Cons: "The flight attendants were downright rude to some of the other passengers, the ticketing agent had a nasty attitude and made for a very poor "first contact" experience with the airline. The front desk agents at the United Club in EWR were aggressively officious with a lot of the guests that day as well. Overall, customer service was very poor, even though the attendant on the flight were quite nice to me and gave me great service."
Cons: "The delays and cancellations overwhelmed the gate attendant. She was not able to effectively manage the situation and quickly became chaotic"
Pros: "Quick easy trip"
Cons: "I couldn't put my Cary on luggage in cabin.."
Pros: "Getting off the hot tin can!"
Cons: "Plane was delayed because the AC was not working right. It never really cooled down much during the flight. They need to get their act together"
Pros: "All went well on on time and service was good."
Pros: "Some of the United reps in Chicago were helpful"
Cons: "The united representative at LAS had no interest in customer service. This delay cost my family a lot of inconvenience. In short my wife spent her 50th birthday waiting in an airport with no compensation from united"
Pros: "Flight was timely and crew was very nice - good flight!"
Pros: "The stroopwaffles were a tasty treat. The flight was well managed and crew was attentive and professional. I never have problems with United and like how pilots keep us informed with when to expect turbulence. The first hour through storms was a bit scary. T.v. on the seats was a good feature but I didn't order anything."
Cons: "I put my phone in the pocket in front of me and when I took it out it was sticky with gum someone put in there. Inevitably crew can't check every pocket and nook for gum or garbage from previous travelers. I don't blame them. We almost were asked to leave the flight bc it was overbooked by 2 seats. Made me a bit nervous when we walked by check-in and they pointed out we were a traveling pair. Lucky there were a few others"
Cons: "The united staff kept skipping the lines to drop off the bags. They didn't care when multiple people in line said they were skipping people. After paying once for my checked bag they tried to make me pay again. Asked to see in writing what they were trying to explain and the manager couldn't do it. They never gave me my ticket stub for my checked bag. So if it hadn't arrived I wouldn't have had anyway to find it. Very disappointing staff in SFO. Seemed aa if no one at SFO was happy to be working there or even worse didnt know what to do most of the time. VERY different than the DEN united experience."
Cons: "Our flight was delayed so we were offered to get on an "earlier" flight. The "earlier" flight never left until 40 minutes AFTER our originally scheduled flight."
Pros: "The flight"
Cons: "The time"
Pros: "free wine"
Cons: "av system was non-operable for the flight. wifi did not work either. also this option for "personal entertainment" using your own device is a total sham. United Airlines is terrible. Planes are old and cramped. The boarded process is like a cattle call. DO NOT FLY UNITED!!! I thought I was flying Lufthansa but it was a bait and switch situation."
Pros: "Getting to my destination. Other than that.. it feels like I'm just a sack of meat being herded and potentially lead to slaughter. Nothing elegany, exciting or glamorous about flying these days. Just trying to not get sick, die or break the bank to get to my deatination and do so with dignity. Flying United I felt like I had little to no dignity by the time I arrived at my destination. But, I have to admit, you get what you pay for...."
Cons: "Every single aspect. From checking in to boarding, to in flight to disembarking.. it's not all United's fault. The entire industry really.."
Pros: "Plane was 1/2 full; almost all tourists. Clean and ahead of schedule"
Cons: "Snacks are really weak - and I paid for them!"
Pros: "Same exact as above"
Cons: "Same as above"
Pros: "I loved how easy it was to book the flight."
Cons: "I cancelled my flight within 24hrs and received no refund because I booked through priceline. However, there was no restriction or clause listed on the ticket stating that I had to cancel through priceline also. It really should not matter who I cancelled through, if I canceled within 24hrs the refund should be given. Also, the debits from my account said United as well as priceline taking me to United's web page to make the purchase. So of course one would think cancelling through United's site is appropriate. I'm very disappointed in United and will consider all other options (Airlines) before booking with them again. PS - United customer gave me the run around for 3 days knowing that it was their policy and they were the company who's keeping my money. Absolutely ridiculous."
Pros: "First of all, I was excited to get to Puerto Vallarta! Unfortunately, we had a delay due to a child who got sick as the plane was backing from the gate. The crew was fantastic and had paramedics load the plane to check on toddler. The family deboarded and United crew cleaned the throw up. The pilots kept the passengers informed and we proceeded with the flight. The flight attendants were fantastic, particularly the brunette attendant who remembered me from a previous flight. Best flight attendant ever!! Thank you United!!!"
Pros: "I arrived at the aurport 1 hr 20 mins before flight - plenty if time to check in and make it to gate at a small airport ad Newark is. Wanted to check in online - the United System did not allow me to. Had to wait in line - long line due to holidays. I raised my hand and asked for assistance given the impending 1 hr cut off time for check in. Was told I should go to the special assustance line. Well, guess what - that line which was meant to be express service for fliers with special situations was moving with the speed of a tortoise - slower than the general line. Only 2 flight assistants were servicing, both incredibly slow. When asked politely that I need special assistance as I was approaching the 1 hr cut iff fir checkin, the United lady yelled at me instead of speeding up her slow motion. Bottom line, I missed my flight on a tiny airport dedpite arriving 1 hr 20 mins before flight. Had to wait 14 hrs overnight at the airport to catch the next flight because the United Airlines personnel are lazy, slow, inefficient, rude and no customer oriented. Terrible service."
Cons: "The flight I purchased was over booked. I had to leave a friend behind and travel on my own. I will never use United Airlines again."
Pros: "They had a free snack."
Cons: "Boarding process is better than some, but stinks compared to Southwest."
Pros: "The flight crew was friendly and professional."
Cons: "We had to go to the special help counter to get our seat assignments changed so my wife and I could fly together. Then they attempted to charge us baggage fees because you didn't notify them that we used our United Explorer card. This also required me working with the gate agent to get priority boarding"
Pros: "Staff are nice and helpful."
Cons: "Everything is an additional cost! Food, tv, beverages and that is not how it is anywhere else unless you are on a budget airline or flight which this was not."
Cons: "I was put on wrong flight and arrived 4 hours after scheduled landing."
Cons: "Late flights, unhelpful service, poor selection of entertainment"
Pros: "The staff was friendly and accommodating. The flight was smooth."
Pros: "It was a great experience overall"
Pros: "The on board crew did a good job but didn't have much to offer us."
Cons: "No more seat back pocket. Its aolid plastic now & nothing fits. No meal service on a 4 hour flight. That's ridiculous. No check in counter. Just a sea of people fighting for kiosks to self check in. Bad enough there's no more ticket agents, they could at least have an organized line."
Pros: "The smooth landing & the kind flight attendants."
Pros: "Rain delayed our take off but most of the time was made up. No complaints!"
Cons: "Forced to check our carry on suitcase even though there was plenty of room above the seats."