Book Advantage car rentals in Lihue

Pros: NOTE: I cancelled this reservation due to the COVID-19 pandemic back in March. I do not expect that my credit card will be changed.

Pros: Picking up the car was great. Got an upgrade and very friendly staff

Cons: When I returned the car I was late (my fault) and the gas station along the way was closed. I returned the car with 78 miles and was charged 50$ claiming it took over 9 gallons to fill up. Then they triple charged me taxes on the daily charges and my couple hour mistake cost me over 160$. There really should be a half day rate for lates returns and not gouge me a full day at top dollar. My two day prepaid was 115$, my 2.5 hours was 160$....... and I’m a resident of Hawaii visiting another island to see my kids. Will not use them again lol

Cons: Rude lady at return sprayed me with the windshield wiper fluid and was hostile.

Cons: Having the advertised car or a real functional equivalent. A Chevrolet convertible is not the functional equivalent of a VW Beetle convertible. Classic bait & switch.

Pros: Staff was ok

Cons: Staff not expressing to check the vehicle for damages prior to leaving the rental agency. There were a lot of scratches and dents. Also extra expenses for cleaning when is outrageous. The super expensive liability insurance was more then the rental expense.

Cons: The car was bottom line with no frills. The windows were very dirty making visibility difficult.

Pros: Yes, the staff was very friendly.

Cons: A more expeditious check-in would have been better. We waited in line for approximately an hour upon arrival to the airport. Very unimpressed with the complete lack of disclosure of late opening hours/ our flight was first in the morning. No local telephone number provided. No transport to airp

Pros: Car was fine/worked well.

Cons: The shuttle service to and from the car rental center and the entire process of getting the rental car (time to wait, communication, access to car, ability to leave with car).