Philadelphia hotels near Benjamin Franklin Museum

Cons: The phone operators for reservations were very rude. I spoke to several ones during the week before my stay. Only the last one I spoke to was helpful. I ended up double booking because I was told by a staff member earlier in the week that they couldn't find me on record of having booked a room so I ended up booking another. When it came close to check in, I was told that I indeed had booked the initial room. The last lady I spoke was very understanding and cancelled that initial room since I booked the second one through a third party.

Cons: The night staff didn't seem as up beat as the morning staff - but then again they are working nights. They did their jobs and got my room key to me in very little time. :)

Cons: My room was not ready till 5pm.

Cons: It was all good

Cons: Staff not knowledgeable about local area. Parking fee exorbitant( the most I ever paid for parking, anywhere, anytime).

Cons: No microwave

Cons: bed was WAY too soft

Cons: Panhandlers outside the front while we waited for our car. They sat by the door and were smoking. Made it a little uncomfortable. mostly to breathe because of the smell of the cigarettes.

Cons: There was hair in the shower.

Cons: Double lock on door didn't recede so you had to jerk handle to be sure door closed.

Cons: It's a little hard to grab a cab/uber out front, but that's the city. No reflection on the hotel at all.

Cons: The bed was way too soft. And the walls are thin so we we were woken up through the night by a group next door to us. We finally called the front desk at 4:30 and they addressed the issue.

Cons: Received an email confirming room would be ready by 3, upon arrival at 4 we were notified room was not ready and would be 45min. We were told they would call us when ready but after hour an a half of no call we went back to find there was a credit card issue which could have easily been resolved if they would have called. Wasted time wandering around downtown

Cons: I receive a monthly check from the VA for a service connected disability -- my ONE night stay cost more than that entire check! And for what? I received no continental breakfast; parking is $50 a NIGHT; and my room with a king-sized bed was tiny. No idea if internet was included, as I was not given a password. I wanted to sit in my room and prepare for a speech I had to give, but, my absurdly expensive room did not come with a chair besides an ergonomically nightmarish desk chair. I had a ton of clothes because I was there for a three day wedding, so my hands were full. I received no bell-service, carried all my stuff to my room, and the keys didn't work; so I had to lug everything back to the front desk. Had to iron shirts for the wedding, the ironing board looked like it was bought from a yard sale. For the cost of this room, I expect quality amenities. Also, the bouncer for the rooftop bar, who looked a like a teenager, watched one of the wedding guests get assaulted, laughed, and did nothing. Honestly, we should've called the police. Posh and ostentatious, with little reward. Go somewhere else.

Cons: Bed was not very comfortable (for me, the BF loved it), the outlets stopped working in the bathroom in the middle of my blow out & could not be fixed, the internet did not work the day we checked in. Also...there is not much follow-through from the staff; we had requested a later check-out that they never acknowledged until we were physically there and brought it up ourselves again during check-in. We asked for a room away from the elevator bank, but were put in one directly next to it. Tried to order room service & the person on the phone said they would have to call back to 'confirm the order' but never called back..the food appeared 20 minutes later, cold. Negatives aren't the end of the world, but there are definitely some things we weren't thrilled with. But the staff, including the valet, were lovely & very friendly.

Cons: Nothing

Cons: I think they should have better pictures of the corner suite on there website, because there suite was better then the pictures shown.

Cons: We should have booked an extra night

Cons: Nearly ruin my shirt with a rusty iron.

Cons: I left an expensive piece of technology in the room and when I returned a couple hours later, the staff said they didn't find it.

Cons: Staff friendly and helpful. Great location for walking

Cons: TV didn't work well.

Cons: The views are hit or miss, but such is an unavoidable trade off in almost all urban hotel and bright, colorful, playfully ornate decor go a long way to offset this.

Cons: These days every hotel should have free wifi, $12.99 a day is not acceptable when you can go to a budget hotel and get it for free

Cons: The bed was not as comfortable. We usually have a king size bed but opted to 2 queen size and I would prob not do that again.

Cons: Only half of a shower door with no curtain so the shower head sprayed water all over the floor. Alice in Wonderland theme was a little much.

Cons: Our first room was noisy the shower didn't get hot and the valet was an hour wait to get your car

Cons: A bit pricey.

Cons: No bathtub in room - despite beautiful picture. This is the 3rd or 4th Kimpton Hotel I've stayed in but the least intimate. Hotel was a little busy and staff could be a bit warmer and more helpful.

Cons: Smaller elevators but it was doable...we just have 2 kids and a huge stroller ;)

Cons: • Room was dusty. • Bathroom shower had no door, and so the floor and bathroom door always got wet. • First room was large but was for a disabled person. WHen we changed the room, we were given a comparatively very small room. When we asked if we could get a larger room, we were told that there were none except the rooms for disabled persons.

Cons: Eat in breakfast was overly priced just like every other hotel on the planet. Seriously, $9 for two eggs?!?!?!?!?

Cons: 18% gratuity and 5$ service charge placed on the food service is a bit excessive. The lady (who was so sweet) brought the tray into our room and had me sign a receipt that had a tip option on it. Just mad it a little uncomfortable. It didn't take away how amazing the food was though!

Cons: We booked 12 rooms for bridal party for Friday and Saturday nights through Kayak, and also had arranged wedding block of 20 rooms through hotel. We were told by Kevin that bridal party could extend their stay to add Thursday night through the block, however when bridesmaid tried to do so, she said hotel did not cooperate and she booked a different hotel instead. Many of our booked rooms were not ready by hotel's check in time of 3 pm. Room and bathroom very small. Hotel was full during our stay; many long waits and delays with 4 elevators available.

Cons: 1) Room was extremely small and uncomfortable. 2) AC Fan cycled on and off every 15 seconds or so keeping me awake during most of my first night there. I reported this to the front desk and asked that it be fixed, but was not. I had to turn off the AC the next two nights in order to sleep. 3) We had booked several rooms for a wedding party. Only 1 was available for check in at the advertised check in time. 4) Only 4 elevators for a 25 story building made getting from floor to floor very difficult. For example: getting coffee and ice (each available at only 1 location in whole hotel) took an unacceptably long time due to long elevator waits. 5) Staff was not very helpful. One of our guests left an item in another room. I had to follow up with lost and found 3 times before I was able to get it back. 6) in short...while I've stayed in many hotels in my life, this is one of the worst experiences I have had. Next time I will stay in a Red Roof or similar....my experiences there have been much better. This was certainly the poorest "value for dollar" that I've ever experienced.

Cons: Room size was just average, didn't have much if any more room compared to other hotels. The shower was nothing special, same size and same shower head I would find at a 2 or 3 star hotel. Nothing was inclusive except for a few toiletries you may have forgotten at home. We had a weird Brown smudge on one of our end table drawers that room service had to clean up. Only 4 elevators for 25 floors of rooms was bad, if your in the top floor like we were we had to stop at 4-5 floors going up or down before we arrived at our room or the lobby. Ice is Only on one flone which is extremely inconvenient. These negatives were a big let down, overshadowing the positives for the price you pay.

Cons: No complaints!

Cons: Room was a tad cold this time but only because it's winter and the room was on the outside facing wall of the hotel. I'd recommend an extra blanket if you're street facing with a few windows.

Cons: None.

Cons: Our room was not ready until 45 minutes after the check time. The bed was not comfortable.

Cons: Hotel need a pool

Cons: $50 for valet parking. Still not sure where they parked the car....

Cons: I got to Philly early but there wasn't an available room until the usual check in time, 3:00.

Cons: No business center (but front desk was helpful)

Cons: Very disappointing deluxe room

Cons: Having the room right next to another and being able to hear entire conversations... That was odd.

Cons: Coffee machine was initially delivered with only decaf coffee and black tea K-cups. Manager on duty stated that hotel had run out of regular coffee. Luckily, some was found and delivered shortly thereafter.

Cons: No free wifi (pretty oldfashioned) No parking, 48 $ for one day valet was pretty expensive.

Cons: Room wasn’t ready 30 minutes after check in time. Bar credit was supposed to be applied but wasn’t until I inquired.

Cons: Let me see Spa - the massage therapist texted on her phone through the entire massage, massaging with one hand then putting phone on my back Front desk - asked for late check out, was told it was not possible because hotel was sold out that night. As the conversation progressed or digressed as the case may be, was told that I could extend for another night. Not sure why it's okay to lie to people to their face Summary - not only will I never stay at that hotel again in philly, I will never stay in an Omni again. Not sure why the employees don't understand that their pay checks come from money paid by guests. You might want to let them know how the revenue is generated. Sad day

Cons: Nothing.

Cons: Breakfast not included

Cons: Hotel is a bit tired and could use quite a bit of updating.

Cons: Noisy refrigerator in room.

Cons: The drapery partly obscured the great view, and could not be pushed out of the way.

Cons: I tried to call in a pick-up order, and your restaurant staff was rude and didn't put in my order.