San Juan hotels near Castillo de San Cristobal

Pros: They did comp are breakfast the next morning for having to wait so long in the checkin line.

Cons: The wait time to check in was awful! It was 5:45 and rooms weren't ready.

Pros: Great views from the rooms of the bay, cruise ships and downtown. Staff is very friendly and helpful. Good sushi. Good breakfast buffet.

Cons: Bed were ok. Maids left dirty towel and trash in room and did not come one day til 7pm.

Pros: The restaurants and casino

Cons: The elevator in the garage was not working properly on my way out. The doors didn’t open when I got to my floor. Just a minor glitch. My only other complaint was that on New Year’s Eve night, they stopped us at the elevator and made us go back to the front registration desk to get bracelets to go back to our room. A bit frustrating as we had to wait behind several people in line just checking in simply to go back to our rooms. Wait was about 10 minutes. They could have provided the bracelet at check in knowing this or put a letter in rooms asking us to go ahead of time. We were tired and just ready to relax.

Pros: Nice, upscale furniture. Quiet A/C. Nice view. Nice infinity pool, sun deck on roof. Wifi included in the resort fee. Walking distance to Olive Garden and Longhorn Steakhouse but no others other than the expensive in house restaurants.

Cons: Hot tub jets did not work. Small casino, no video poker.

Pros: The events, and the rooms.

Cons: Valet parking staff

Pros: Location was very convenient to the cruiseport and airport.

Cons: No

Cons: Nothing was included, had to pay for breakfast, lunch and dinner,Also parking.... expensive everything is really pricey .Too far from everything No walking distance had to Drive out for everything .

Cons: The bed pillows where too thin and soft...no support. Even 2 pillows where not enough.

Pros: Empleados muy amables, habitación limpia

Pros: Everything

Cons: Parking Fee

Pros: Greeted with a smile and efficient check in by hotel employee. Our flight arrived late in the evening. I mentioned it would be nice to awake to a nice view. Hotel employee found us a bay view room and it was wonderful! Relaxing pool/views! All in all

Pros: The location was amazing but that’s the only good thing about this hotel.

Cons: The room was either not cleaned at all or done very poorly. I found so much hair in the sheets at in the bathroom. I do not want to know the hair color of the woman who stayed there before me. The floors were dirty and grimy.

Pros: Location and friendly staff.

Cons: Blood looking stains on the sheets. Poor night service, no housekeeping at night...needed new sheets.

Pros: Friendly staff, and convenient location. It's in the middle of old town and walking distance to most of the attractions. hotel lobby decoration was nice and cozy.

Cons: The facility is under par. At the day of arrival, the elevation was not working during checking in and the hotel staff has to carry up the luggage to our room on the 3rd floor. The stairs were not even and we have seniors (75+) so it has created difficulties for them. The local weather was hot and humid. The AC works very well on cooling the room, however, it was not able to remove the humidity so everything in the room was very sticky, floors, wall, and even bed sheets.

Pros: The location is amazing. The indoor facilities look great.

Cons: They made a big deal about opening a new bar and put the sign out that the bar was open but half the time we went it was closed. Ice buckets were not available. Most likely because no one collected them from the rooftop for three days. Same spot. Elevator was not reliable and somewhat scary at times when it bounces up and down before it stopped. The stairwell looks precarious especially if you’re bringing children and I did see a few. They did not tell us at the front desk that in order to get room cleaned we had to request with the door sign. When they did clean our room, they never restocked the toilet paper even though we were quite low. They put us in 4A because it was room type we requested but the year before we stayed in 2A. Big difference! All you see in 4A are other rooftops. Not worth the same price as there’s. Balcony but not much of a view. For the price we paid we could have stayed at el convento. We love Hotel Casablanca but we felt a little neglected this time around. There was no mention of our stay the year before. Both times we stayed for 6 nights. I work for a hotel corporation. Guest recognition is a wonderful way to start traditions. Next year we may try another place.

Pros: Location, decor & staff. Romantic bar, a nice variety of recorded music in public areas and delicious breakfast options. Rooftop sun deck and bathtubs.

Cons: A dimmer switch on chandeliers in the room. Hotter water temperature in shower and rooftop tubs. Water pressure running low rooftop tubs.

Pros: We loved everything about this hotel the staff was very friendly and the rooms were very clean I would recommend this hotel to anyone who goes to San Juan ...

Pros: Casablanca theme

Pros: Cozy and unique with charming decor

Pros: Location and kindness of staff

Cons: Rooms look very old, are small and has old furniture

Pros: Customer service. Uniqueness of hotel.

Cons: Elevator was broken while we were there. Light switch in bathroom would not turn off.

Pros: nice,small,clean room,great service and location

Pros: This hotel was very nice. It was clean, close to many local attractions, senior frogs, Starbucks, and walgreens just to name a few. The hotel is right in front of where the cruise ships dock so if you time it out right, lots of vendors will be there.

Cons: The hotel staff was friendly enough but not enough to give you that we want you to be here vibe.

Pros: Comfortable bed close to old town friendly staff nice view of the bay

Cons: low ceiling, small windows

Pros: The in house restaurant was excellent. They need to do a better job of advertising it...there was NO mention of the restaurant in any of the in room communications!

Cons: Location is great

Pros: Convent for walking the city

Cons: Too expensive for the amenities

Pros: Location

Cons: Room doors propped open during cleaning and left attended for long periods of time, coffee cups never cleaned or coffee replaced, tv in suite living room didn’t work despite repeated requests to fix it, phone only worked on speaker. Over charged...not consistent with confirmed reservation. We usually like these properties...truly awful!!!

Pros: Location in the center of Old San Juan, near to many restaurants rooms nice and clean and friendly staff

Cons: no

Pros: the old world charm

Cons: having to park so far away

Pros: Very clean.

Cons: Asked for late check out and was advised that the hotel could only give. 30. Minutes longer. We asked if we could pay extra to get a 1pm check out time and we quickly told no.

Pros: Location

Cons: Parking location

Pros: Nothing, very poor hotel and not up to the usual Sheraton experience

Cons: This hotel is very over rated, not a 5 star property at all. Carpet in room was threadbare, towels were small and thin, expensive, poor staff who stood around talking

Cons: There's a "wine & Coffee bar" that serves some food. We ordered a salad,sandwich,and drinks. It took an hour and a half (with weak explanations) for us to get our meal. As we were leaving, I saw the "Chef" making another salad right at the bar. Chef???

Pros: The location was awesome.

Cons: The power went out twice during our stay. My card was charged additional charges without my knowledge or consent. I called the hotel and the front desk said the charges should have been discussed with me at check in and check out. This did not occur.

Pros: We loved the whimsy of the gallery inn and the attention to unique and interesting details and decor. The owner collects art and sculpts and paints. The Gallery Inn is the perfect venue to display the many pieces.

Cons: It was very difficult to negotiate some of the stairs as they were in even and steep but really, that was part of the charm

Pros: It's a creep kewl inn with a lot of things to see and to take pictures of. It felt like I was in the old country in EU. Location is great and close to everything in old San Juan.

Cons: The location was great but the room we had which was cool had the old wooden door windows which was visually kewl but not sound proof enough from the street noise. Also the pool wasn't really a pool, more like a dipping pond and the water was cloudy and murky. One thing our room needed was a mini Fridge.

Pros: Great character — a convention of pianists we’re staying and the halls rang with Beethoven and Chopin in the mornings.

Cons: Loved it all

Pros: Nice continental breakfast nice staff and owner

Pros: Good location Very good front desk staff

Cons: We were Way oversold on concept and artistic endeavor. Interiors need good cleaning and refresh and upkeep. I get the island artist Chic motif bu property just did not click for us

Pros: Truly stunning —unique, magnificent venue. Connected to the Cannon Club. Staff, owner couldn’t have been nicer, or more accomodating. Congenial bar with full tapas menu. Amazing piano recitals- very refined but warm vibe.

Cons: The Artist room was adequate for two with full size bed, but windowless; bathroom up 5 big stairs. No shelving, hooks to put belongings.

Pros: Fantastic hotel. Be sure to venture up to the top deck for a terrific ocean view while enjoying a cocktail. We visited the in-house bar/club, Canyon Club and thoroughly enjoyed it. Only place we will ever stay in Old San Juan. Great experience!!

Pros: The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent.

Cons: The customer service really falls flat. It was hit and miss with the staff. A couple of the staff were kind and somewhat hospitable, but there were several who weren't. The amenities were also lacking. If you are hoping for comfortable spaces to relax and read a book, you're really going to be disappointed. The breakfast consists of dry cornflakes, doll-size cups for coffee, and sliced bread, and store-bought lemon loaf. We heard a rumor that you could request eggs, but no one on staff mentioned this to us, and the guy in the "kitchen" certainly didn't give you the feeling that he would be happy to make anything...maybe it was his lack of eye contact or his back always turned to guests. We were happy to have stayed there once, but we wouldn't stay there again.

Pros: Ac wasn’t working

Cons: No ac but apologetic

Pros: Everything was beautiful!

Pros: Unique, step out in two old San Juan! We are easy people so it met our needs we like being in the middle of things so you give up a little luxury

Pros: Great location and quite spacious and clean.

Cons: No charm at all, which is the point of staying in Old San Juan.