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San Juan hotels near Castillo de San Cristobal
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Best San Juan hotels near Castillo de San Cristobal
Engage in a delightful lodging experience at Hyatt Place San Juan. Spacious guestrooms feature plush Hyatt Grand Beds and such high-tech conveniences as free Wi-Fi and remote printing. A wide array of hotel amenities includes 24-hour Fitness center and 3,000 square feet of meeting and event space. Food and fun awaits you at our outdoor pool. Free breakfast.
Overall 8.8 Excellent
Based on 1,496 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
9.7
Good
7.4
Pros: Good free breakfast
Cons: No hot tub and a cold swimming pool
Excellent
10.0
Pros: Very clean
Cons: Nothing
Hyatt House San Juan provides a comfortable environment that remind guest of home. The Hotel features 126 spacious rooms that feature Atlantic Ocean and San Juan Bay views. Located in the Puerto Rico Convention center district and next to San Juan Bay Marina. The hotel is conveniently located just 10 minutes from The Luis Munoz International Airport and steps away from Historic Old San Juan, Condado area and Ocean Park Beach.
Overall 8.8 Excellent
Based on 769 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
9.7
Cons: Breakfast potatoes. I would like a more veggie friendly breakfast
Excellent
8.0
Pros: You are a few miles from the pier at Hyatt House. Good complimentary breakfast.
Excellent
9.1
Pros: Friendly staff, all in good condition, everything is new. The location is in the San Juan convention center district, we book it for a convention and we walk to all the activities. Nice view to the harbor and the cruise line. If you are traveling to take a cruise (Royal Caribbean terminal) it just right there. Overall is a 4 star hotel.
With a stay at CasaBlanca Hotel, you'll be centrally located in San Juan, a 1-minute drive from Port of San Juan and 5 minutes from Condado Beach. Featured amenities include limo/town car service, a computer station, and express check-out.
Overall 8.6 Excellent
Based on 1,129 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.8
Excellent
10.0
Excellent
9.7
Excellent
8.0
Excellent
9.7
Pros: We loved our stay at this cozy little boutique hotel in the heart of Old San Juan! Lots of character and small rooms (which we liked and found so comfortable). Loved the chandeliers in the bedroom and even bathroom! The staff was so accommodating and friendly and hauled my overstuffed, incredibly heavy bag all the way up 5 flights of stairs with no problem (they don't have an elevator yet). The rooftop was so unique and overlooked the city too! I would highly recommend if you're looking for a different kind of experience than the Hilton and big chain hotels.
Cons: They're currently installing an elevator but the staff will gladly carry bags up the stairs for you.
Excellent
10.0
Excellent
9.7
Excellent
8.2
Excellent
10.0
Pros: This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay.
Cons: It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.
Excellent
10.0
Pros: The position is great , the staff is excellent, clean, nice,the best place to walk Old San Juan
Excellent
9.7
Pros: This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it.
Cons: The bed was pretty hard. I overpaid because I booked through this site. I would have paid much less booking with the hotel directly. I recommend you do that.
Excellent
10.0
Pros: Beautiful hotel!!! Excellent staff! Fantastic location. Our A/C was leaking and they could not get it to stop. The hotel had no other rooms available so to fix the problem they moved us to a nearby hotel. The new place was beautiful as well and it felt like we got an upgraded room. We were very impressed with how the situation was resolved so quickly and smoothly.
Cons: Nothing! Would have loved to have stayed there if the A/C would have stopped leaking. But they fixed the situation very quickly.
Excellent
9.7
Pros: Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.
Excellent
9.4
Pros: Staff was super friendly and helpful. Joyce promptly answered my emails/questions before we got there. Location was perfect. Right in Old Town San Juan.
Cons: Couldn't find an outlet in the bathroom. Made it a bit more difficult to get ready in the morning. Room was small but wasn't an issue for us because we were only in our room to sleep.
Excellent
10.0
Pros: Thwarted are the best
Cons: They are the best
Excellent
8.8
Pros: Friendly helpful staff. Excellent location. Iconoclastic décor.
Cons: I very much enjoyed staying at this hotel, but it does not meet the lowest level of fire safety standards. There is only one open stairway leading to all the floors and no secondary means of escape--not even a fire escape. There is not separation between the lobby and the restaurant. There is no sprinkler system.
Excellent
10.0
Pros: We loved the atmosphere and the staff. The rooms were fun and the whole family was comfortable. We would stay here again and recommend it to our friends visiting Old San Juan!
Good
7.4
Pros: I liked the location on Calle Fortaleza, close to good restaurants and to parking lot.
Cons: The room was incredibly small. I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.
Excellent
9.7
Pros: Customer service. Uniqueness of hotel.
Cons: Elevator was broken while we were there. Light switch in bathroom would not turn off.
Excellent
8.2
Pros: Charming boutique hotel. Delicious restaurant in house. Staff was great and the location is excellent!
Cons: The room size and the elevator need work
**For more information about the evolving local health and safety requirements, please check local governments current guidance before traveling.** The Doubletree by Hilton San Juan, a modern full-service hotel, offers a wonderful balance of relaxed comfort and the hospitality for which San Juan is known. Enjoy upscale amenities and location in the popular Condado area of Puerto Rico’s capital city. Stay within walking distance of sandy beaches and the best casinos. Our beautifully appointed hotel is only 3 miles from the Old San Juan historic district and 5 miles from San Juan International Airport (SJU). Our freshly renovated hotel has much to offer business and leisure travelers alike, with contemporary guest rooms and executive accommodations that include in-room conveniences like 32in flat screen TV, MP3 clock radio, high-speed internet access, microwave and mini-fridge, and luxurious Sweet Dreams beds. Enjoy the finest in regional and international cuisines at one of our hotel restaurants, serving breakfast, lunch and dinner daily. Or, enjoy your favorite beverages and cocktails in sophisticated surroundings. Additionally, our guests have use of hotel amenities that include: A state-of-the-art Precor-equipped Fitness Center Spa Room - massage appointments available In-room dining Private courtyard with sparkling, tropical pool and whirlpool Complimentary wireless internet access in lobby and pool areas Stay productive and connected in our Business Center, providing fax, photocopying, and secretarial services as well as complimentary high-speed internet access. We’re close to nearby Hato Rey and the Milla de Oro business and banking district, San Juan’s New Convention District, and Plaza Las Americas Shopping Center. The Doubletree San Juan hotel has 4 versatile meetings rooms with modern A/V and connectivity capabilities. We offer complete support services to facilitate your important conference, seminar, luncheon, business meeting or family reunion for up to 60 guests, including themed events that can be custom-designed to your unique specifications. Our hotel is a short walk away from exciting San Juan nightlife and casino district with dozens of tempting restaurants, cafes and shops. For the more adventuresome, San Juan rum bars, pubs and nightclubs offer excitement. Also within walking distance are the Puerto Rico Museum of Arts and Luis A. Ferre Performing Arts Center. Old San Juan, home to the centuries-old fortresses El Morro and San Cristobal, charms with its cobblestone streets and amazing museums, and no visit to San Juan is complete without visiting the old town’s historic and cultural sites. When you visit San Juan, our professional and caring hotel staff looks forward to welcoming you to the Doubletree and beautiful Puerto Rico with our signature warm chocolate chip cookie at check-in.
Overall 8.4 Excellent
Based on 774 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
8.0
Excellent
10.0
Good
7.4
Excellent
8.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
8.8
Okay
5.1
Good
6.2
Pros: La localizacion
Cons: Precios altos, el area de la picina pequeña y tenia muchas ojas. Me cobraron dos veces la trasancion y no me ofrecieron algún descuento o estadia. Aun espero por mi credito de vuelta.
Excellent
10.0
Pros: Great staff. Clean
Cons: Nothing.
Good
7.7
Pros: Good service
Cons: Don’t like frosted glass bathroom door. Lacks privacy
Excellent
8.0
Cons: No free breakfast
Excellent
8.5
Pros: Customer service
Cons: House keeping. They took too long to clean our floor.
Excellent
9.0
Pros: Excellent staff and service Welcome cookies
Cons: Resort fees but this would go for all hotels in the area. Parking options
Excellent
8.8
Pros: Hotel staff were friendly and informative. All areas of hotel were very tidy. I felt very welcomed and appreciated during my stay.
Cons: The foot sham on the bed had stains. Cleaning service did not clean the glasses we used in the room. Hallways were quite cold for my taste. A bit pricey. Seems to be the norm in San Juan.
Excellent
10.0
Pros: It was a wonderful experience. The staff was warm and friendly, and the room was immaculate.
Excellent
9.7
Pros: Good location, everything was clean, great staff.
Cons: Parking not included.
Excellent
8.2
Pros: Live that the rooms were clean and modern. Staff was super friendly and helpful.
Cons: It was a bit of a walk to hot spots. If you're ok with walking 10 minutes or more to the nearest hot spot then your stay will be a walk on the beach!
Excellent
10.0
Pros: Good location, lots of restaurants and shops within walking distance.
Good
7.4
Pros: Poool open24 hour a thumbs up!
Cons: Lost my eyeglasses , i called first they say they found one and later no trace of them.. .strange.
Excellent
9.7
Pros: Gave us access to Isla Verde Marriott courtyard facilities as well. Staff was great! Across the street from a supermarket, near plenty of restaurants.
Cons: Hotel menu was unimpressive, pool area not attached to the beach, but really there is a ton to like about this hotel!
Good
6.2
Pros: free cookies and ping pong table. staff was very friendly
Cons: Lobby smelled like sewage. there was a stain on one of the towels. The bed comforter looked dirty, but I think it was actually the stuffing just clumped together from washing many times.
Located in the heart of Old San Juan, El Convento, a member of Historic Hotels of America and Small Luxury Hotel's of the World, has set new standards of luxury, comfort and service while preserving the unique character and mystique of the hotel. A former Carmelite convent built three hundred years ago, El Convento was completely refurbished with special attention given to the preservation of the original structure. Each of the 58 rooms and suites recreates Spain's golden age while the entertainment system, Wi Fi internet access, and modern bathrooms fulfill the needs of today's traveler. Relax by the pool and enjoy the magnificent view from the terrace while you sip a glass of wine. Dining is a constant joy at El Convento. From the casual patio restaurant to the regal splendor of the Jose Campeche ballroom you will enjoy a true culinary delight.
Overall 8.4 Excellent
Based on 654 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: I liked everything. The staff was incredibly accommodating. The hotel itself was amazing and exactly what I wanted, which was a place with character and charm. Do yourself a favor and stay here.
Excellent
9.6
Pros: It's a historic building with an invaluable art collection.
Cons: Their claim to have a pool is ludicrous.
Excellent
10.0
Pros: Beautiful hotel, wonderful hosts, located in an old world city.
Excellent
10.0
Pros: The Hotel Staff is bilingual, loves travelers, will always say hello, will help you find your way around, will feed you until you are stuffed, will make you feel like you are in a family home. This location is across the street from one of the oldest Catholic Cathedrals in North America. Centrally located in Old San Juan for UBER rides, two ancient forts and fabulous restaurants within a block or two. Police are everywhere protecting your safety.
Cons: Main elevator kept breaking down with immediate repair by local Contracted company. Any baggage moves handled by Hotel. They helped us totally through this minor problem.
Excellent
10.0
Pros: Every staff interaction was terrific. Friendly, eager, helpful, welcoming. Front desk, restaurant (tapas bar, food and staff shine!) History just walks the halls with you! The rooftop pool and hot tub with harbor view at sunset was something special. Then we left a coat behind, and discovered it after our cruise ship left, they packed it up and Shipped it home.
Cons: Having to leave so soon. Should have booked a much longer stay!
Excellent
10.0
Pros: The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan.
Cons: There is a lot of traffic directly outside. Not good for early check in.
Good
7.1
Pros: The staff was awesome!! Very comfy beds and a very good location!
Cons: The hotel is very old which is cool, but it need some upgrade.
Situated in the midst of the Puerto Rico Convention Center District, in front of San Juan Bay, our hotel is a district centerpiece that is conveniently located just 10 minutes from the international airport, five minutes from historic Old San Juan and walking distance from Distrito T Mobile. With a variety of on-site activities, we keep you busy and relaxed. We offer several great hotel dining options, bars and lounges, a world-class casino, full-service spa, 4th-floor sundeck with infinity pool and a location near the beach. Our state-of-the-art amenities help you relax in Puerto Rico while you rest each night on a comfortable Sheraton Signature Sleep Experience® bed.
Overall 8.3 Excellent
Based on 797 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.8
Excellent
9.7
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
10.0
Excellent
8.5
Mediocre
2.0
Excellent
10.0
Pros: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.
Cons: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
Excellent
9.7
Pros: staff there is the best KATERINA was amazing
Cons: loud nosises from other rooms I could hear everything
Good
7.7
Pros: Love the casino love the Metropole restaurant love the pool
Cons: I don't like it there is not a beach in the hotel
Good
6.8
Pros: Good location and hotel looks great
Cons: The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
Excellent
10.0
Pros: Service was fast! The staff was wonderful! The facilities very well kept and they where always making sure I had what I needed.
Cons: I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!
Excellent
10.0
Pros: the infinity pool and the service as well as the area
Cons: no minibar
Excellent
10.0
Pros: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.
Cons: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Good
7.7
Pros: The infinity pool was great! Rooms were nice and beds were extremely comfortable.
Cons: The rooms didn't have vents and the food and drinks are expensive.
Excellent
9.6
Pros: Rooms were very nice, clean and comfortable. The staff was warm and friendly. Loved the total non-smoking environment which amazingly included the casino. We also appreciated having the green option available for opting out of daily room service.
Cons: Had difficulty getting service in their restaurant in the evenings. In fact, one evening we were the only two patrons and after being seated for 10+ minutes with no waitperson approaching us, we left to go eat elsewhere. However, breakfast was great!
Excellent
8.0
Cons: Limited choices restaurants
Good
7.6
Pros: The rooms are clean, facility well kept, and staff friendly
Cons: The bed was not as comfortable as we expected
Okay
5.7
Cons: Housekeeping is mediocre, they take too much time to get the whole floor clean.
Excellent
8.0
Pros: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!
Excellent
8.0
Pros: It was close to convention center.
Cons: It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.
Good
7.7
Pros: Hotel is clean and friendly staff
Cons: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
Good
7.6
Pros: The view the infinitity pool and the casino
Cons: The staff at nice and also they don't change your sheets everyday unless it's requested
Excellent
8.0
Pros: We enjoyed the proximity to Old San Juan and the friendly staff. The room was very comfortable and the WIFI worked well even after the hurricane when not many working WiFi signals could be found. We also enjoyed the infinity pool and the gym. Zen Spa was also great, relaxing and the therapists very helpful.
Cons: However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.
A stay at Hotel Miramar places you in the heart of San Juan, within a 15-minute walk of Condado Beach and Puerto Rico Convention Center. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Overall 8.3 Excellent
Based on 568 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
7.7
Excellent
9.4
Good
7.4
Excellent
8.2
Good
6.0
Excellent
10.0
Excellent
8.6
Pros: The deluxe King room was fairly big and had a nice ocean view. It included a king bed, a dining table for 2, a desk for writing, a microwave and a minifridge. I enjoyed having free WiFi. It is a hotel with all the basic necessities. The hotel is well located near bus and taxi transportation. There are also restaurants, a supermarket, a bank, postoffice, a cinema etc. - all closeby. The checkin service was prompt, friendly and courteous. We arrived early and were given our room prior to the scheduled checkin time.
Cons: The carpets were vacuumed but can use a steam cleaning. I guess this would be a major undertaking. Just use slippers when in the room.
Good
7.7
Cons: I left a plastic bag with packaged foreign sweets in the regrigerator of my hotel room behind unwittingly and the staff made no attempt of rescuing this bag for me. I called the following day and the fact that it did not occur to the corresponding staff person that the bag might have meant something to its owner, seeing that the products inside were not just local fare, aggravates me. The hotel should have at least a 24 hour policy of holding on to things that any guest leaves behind, no matter how small or insignificant they might seem to them, so that if the guest who left has a chance of reclaiming them, he/she can. In this respect, the hotel disappointed me.
Excellent
10.0
Pros: The staff was very good. Spectacular view of both the Condado Lagoon and the Atlantic Ocean. You can walk or take the bus anywhere remotely near San Juan. That's fantastic since driving can be a nightmare. The room was clean. TV, microwave, and refrigerator were great too. Pueblo Supermarket was a short walk away and authentic Puerto Rican food right across the street. All the beachfront hotels, stores and beaches were a short walk around the corner. Buses and trains were both only 75 centseach!!! Highly recommended.
Cons: Nothing. It was beautiful.
Excellent
9.7
Pros: I was a little worried reading previous reviews, however this hotel has almost everything you need during your stay in San Juan. The room was spacious, very neat and clean. Loved the attention to detail like making animal designs with towels and convenience of resealable shampoo pouches. Microwave and fridge in room. Luggage racks. Plenty of towels. Hairdryer and iron in room. Excersice room. Expectacular views from rooftop. Free Wi-Fi. Complementary coffee drinks. Nice amenities surrounding the hotel like movie theater, supermarket, pharmacy/souvenir shops and different kinds of restaurants all within walking distance. There is even a reasonable price restaurant across opened 24/7. Although didn't use it, access to buses to and from Old San Juan. Very helpful, courteous staff. Short minute drive to airport. Only regret, not staying longer.
Cons: No pool. The water in shower didn't stay same temperature. Slow draining tub. To be fair, I had not had the chance to raise these concern with manegement. Only stayed one night.
Excellent
10.0
Good
6.2
Pros: I like that is in a good area , not bad at all. Some convenience places to eat and buy simple things. Close walking to some local and hotel beaches. The hotel staff are very friendly and helped me out in every question or need I had. They solved the problem when I first arrive due to they gave me a room that had very bad smell of humidity. I was happy they found one Avalos room. This a small hotel that I recommend for a couple or just Adult Solo trip. Not for a family. Hallways in every floor need ventilation, it feels dry and some smell not bad but to a closed space smell. but in overall rate is a good hotel towards excellent for the price, WIFI Very good and having signal everywhere in the hotel. Quiet enough for resting. Bathroom nice and big, shower very good pressure. I would use this hotel for my solo trip but for the overall, I would suggest not to pay more than a $90.0 per night.
Cons: I don't watch TV but I heard people complaint about problems with TV, until I had the experience my TV lost signal. I did not request to get it fixed because I expent my time outside the hotel. Bath tube drain clogged while showering so water was filling up above your feet. Parking not recommended... Very tiny space for all cars and every time you want to use the car same person at the front desk had to move and re park the other cars, while some one is waiting at the front desk until this person finish to accommodate the cars again. Don't get me wrong... They were always helpful, friendly and always willing to help you. Bad quality of customer service in the restaurant in front the hotel... and pricy.. But better go to other areas. Curtains in the room are too smal of the size of the window..so light comes through all night and doesn't keep the room dark. No door tags for RESTING /DO NOT DISTURB.. So cleaning service (very nice) they have to knock out your door. Price. I believe the rate is little high for what is worth. Find a better discount in the Internet even so the hotel is not Chain hotel company. Good luck.
Excellent
10.0
Pros: Staff were professional and very helpful throughout our stay. Clean and a great location. Hotel had a great view of the ocean and parts of the city. Transportation was easy to grab to go to Old San Juan. It's our second time here and we will definitely be back soon.
Cons: N/A
Excellent
10.0
Pros: This was an unplanned stay but a very pleasant surprise while visiting family in Puerto Rico and finding this place by luck on short notice. The location was great within walking distance to Condado and Old San Juan. Also the staff was very friendly and seems to genuinely care care about their guests.
Cons: For some reason the water from the shower was just warm and not hot but I was able overlook that because it was so hot in San Juan and the rooms were nice and clean. This is often nor the case in San Juan.
Excellent
8.2
Pros: The price was great. The front desk staff was fantastic!! They chatted with us and called us taxis. Walked a lot in the area, felt safe. Free coffee downstairs. Would stay again.
Cons: Not a luxury hotel by any means. If you're a tourist going to old San Juan, consider the cost of taxis to/from.
Excellent
8.0
Pros: The room was basic but clean. Front desk was courteous and helpful. My 16 yr old daughter and I stayed here for one night as a stopover before we moved on to Rincon. It is a short distance from the airport and has several great restaurants within walking distance. Safe area, pleasant people and quiet. The rooftop seating and views were a great bonus. I would definitely stay here again. Reasonably priced, comfortable beds with average size rooms.
Excellent
8.0
Good
6.2
Pros: I like the fact that you were close to restaurants and shopping. Close to the cruise port. We took a walk to Walmart and Marshall's near by. They have a roof top lounge area that is very nice at night. Wonderful breakfast at the restaurant downstairs. There is also a 24 hour restaurant across the street. There are plenty of eating places in the area.
Cons: Had to wait over an hour for our room to be ready. So they stored everyone's luggage while they explored the town.
Excellent
9.7
Pros: We have stayed at this hotel many times over the last few years and have always been very happy with the level of comfort and cleanliness. there is a rooftop terrace with amazing views over the lagoon, ocean and marina where you can lounge on a sun bed or sit with drinks at a table. The hotel is on a busy road but still nice and quiet. The Miramar is on the bus route to Old San Juan just a 10-15 minute ride away so no need to drive and look for parking.
Cons: The attached bistro has been closed for about a year so no breakfast or coffee available although there are snacks and drinks machines on different floors and several nearby cafes.
Excellent
9.1
Pros: Close to cruise ships and not far from airport, old town, paseo caribe, good restaurants, great rooftop terrace, helpful staff, neat cafe, exceptionally spacious room, excellent wifi, very clean,
Excellent
10.0
Pros: Had an excellent stay. The staff was extremely friendly and helpful. I could tell the woman who was over our floor took pride in her work.
Excellent
10.0
Pros: Everyone at the front desk was very friendly and helpful with all of our questions-Would stay here again if in the area-Loved the terrace on the top floor, we preferred that to a pool.
Excellent
9.1
Pros: Everything was great.
Cons: Limited parking.
Good
6.8
Pros: Size of room
Excellent
8.0
Pros: Staff was very helpful! Great recommendations for food and places to go. Would definitely stay again.
Okay
4.0
Pros: Front desk folks were nice and helpfuL for the morning shift.
Cons: the tv in our room did not work. Night shift person would not come take a look. Coffee machine only worked part of the time.
Excellent
8.2
Pros: Room size was good and the redone bathroom was beautiful! Also LOVED the rooftop deck. It was our favorite thing about our stay because it was very quiet with good views of the city and harbor and lovely seating arrangements. We also enjoyed walking the neighborhood. There are lots of restaurants close by and even a grocery store where we picked up a few things. And we walked to a lovely little park right on the water's edge.
Cons: I thought our room had a strange odor, but my husband thought it was fine. If we had been staying more than one night I would have complained and asked to change rooms but decided it wasn't worth the hassle. Also our shower curtain had mildew on it, which I realize is difficult to avoid with the humidity in San Juan, but housekeeping needs to stay on top of this.
Excellent
10.0
Pros: The location the staff and the easiness of everything. Free wifi and printer are very helpful especially while on business.
Cons: My room ran out of hot water in the shower within 5 mins. That is honestly the only thing I have to complain about this comfortable hotel.
Good
7.6
Pros: Customer service location very clean n cozy
Cons: Lack of parking
Excellent
8.0
Pros: Really close to the beach and Condado !!!
Excellent
9.7
Pros: Front desk people were very polite, fun and helpful.
Excellent
8.0
Cons: This hotel is good for the price. Convenient to get around San Juan from this location. Not a large parking area but they park your car so its ok. Spectacular view from th
Excellent
10.0
Pros: Location
Cons: Bed was kinda hard.
Excellent
10.0
Pros: The staff were wonderful. Especially the young women who works in the evenings. She offer to park our car. It was so helpful because, never being in Puerto Rico, we didn't know where we could park in the streets. She always went above and beyond. Loved our stay.
Excellent
8.0
Pros: The hotel staff is professional and the room clean. The price is reasonable and the area was perfect. If you and your family is in San juan for shopping, business or medical reasons and on a budget its the best Place to stay. It has a gym, small laundry and a roof top deck with a nice view over the lagoon. The rooms are comfortable, clean, air conditioned and has cable TV.
Cons: i can think of anything I didnt like about the hotel accept for the short hot water showers. You runout of hot water in the shower in 6 minutes. So shower fast.
Good
6.2
Pros: Accessibility to local and near by areas. Overall clean. Great coffee machine.
Cons: No breakfast. No pool. Parking lot is a joke! With only 4 spots and super small area in it to reverse and get out. Possibility in hitting your rental.
Excellent
10.0
Pros: Nice clean hotel will a very nice staff. The lady that was the desk clerk was outstanding. They have a roof top terrace on the 9th floor with an outstanding view of the area. The area also has a nice local flair with many local restaurants and there is a grocery store a few doors down. I would stay here again.
The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining and entertainment. A myriad of restaurants, art galleries, museums and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.
Overall 8.0 Excellent
Based on 1,375 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Good
6.8
Excellent
10.0
Mediocre
3.7
Excellent
8.0
Excellent
8.0
Good
6.5
Good
7.4
Pros: Great stay but had ask repeatedly for washcloths. Going green ( no maid service, just fresh towels ) was pefect....and received a $5 coupon each day you go green. Used it in the restaurant. Downside, they forgot to give it to us one day. And still no washcloths!! Another downside, cable reception was horrible all 4 nights!!! No TV for longer than 20 or so minutes. Very aggravating. So dont expect to relax to a movie or occupy the kiddies while you get ready for dinner. Front desk never had an answer and nothing they could do. Otherwise, great location, comfy beds, quiet hallways at night.
Excellent
10.0
Pros: The hotel was very convenient. It is walking distance from the cruise port and the rest of Old San Juan. Staff very friendly.
Mediocre
2.0
Cons: Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.
Excellent
10.0
Pros: Great location in Old San Juan. A bit pricey, but you're walking distance to everything in Old San Juan. Room was clean, staff was friendly. I loved my stay. Got to the airport, picked up the rental car, drove to the Sheraton, and didn't drive it again until we left the next evening.
Cons: The parking was like $20 a day or so. Valet only. There is parking nearby in a garage that is more economical. We chose to leave out car with the hotel.
Excellent
8.2
Excellent
9.7
Excellent
9.6
Pros: Perfect location next to the port of San Juan. Staff was friendly and helpful. Food and shopping all within walking distance.
Cons: Resort fee added at the end of stay - this is not a resort property, just a standard hotel with a casino is all.
Good
6.5
Cons: Expensive and noisy. Nice location
Excellent
10.0
Pros: Great hotel. People very helpful to make it the best stay ever
Cons: Luv everything
Excellent
8.6
Pros: The area where it's located it's beautiful.
Excellent
10.0
Pros: Great location, right in old San Juan. Casino was fun at night. Rooftop pool was fun during the day.
Cons: No view from our room, but that wasn't a big deal.
Excellent
8.2
Excellent
10.0
Pros: Very comfortable bed and size of the room.
Cons: Some hallway noise.
Excellent
9.6
Pros: Staff were curtious, friendly and very helpful. Rooms were spacious and clean
Excellent
9.1
Pros: Staff was very helpful in recommending somewhere to eat. Beds were very comfortable and they were accommodating to my needs.
Cons: None
Good
6.5
Pros: The location was great for walking they old San Juan and to get on cruise ship.
Cons: A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.
Excellent
8.2
Pros: The hotel is in a great location for touring Old San Juan. Taxi access great and right on the waterfront. The staff and service here is perfect.
Cons: It's so unbelievably overpriced for a mid-range style Sheraton it made us choke paying their prices. However, they know they can hold you hostage with those prices given the other hotel options in Old San Juan. Its quite loud in the hallways, but I must say the location is awesome.
Excellent
10.0
Pros: I like the location. The staff was excellent. I like that they have a concierge to help set up excursions. I like the spacious room and modern decor. The best st is the coffee shop in the lobby and the burger place next door is yummy.
Cons: I had an inner room so did have much of a view but that's ok. I didn't spend kuch time int the room. I would have liked if they had a small store to buy sodas candy and chips.
Excellent
8.0
Pros: The location was great. Nice rooftop pool.
Cons: Room was not ready until 1.5h after check in. The suite layout was very strange, a lot of empty space and not very convenient. We didn't get room service until 3 days after we came.
Excellent
10.0
Pros: Comfortable bed
Okay
4.5
Pros: Nice view to the bay, pretty roof swimming pool and good gym
Cons: No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.
Mediocre
2.0
Good
6.0
Pros: Great place to stay at since it if very close to the cruise port.
Cons: Wish they had a shuttle to pick up at the airport. Also pool was too small. Need different tile for the pool area because that tile is very slippery.
Excellent
9.7
Pros: Perfectly located for visitors looking to explorer Old San Juan on foot. the entire staff was exceptionally helpful with points of interest and restaurants in the area. Will definitely stay there upon our next visit
Cons: Wish they had a café or store that was open extended hours.
With a stay at Navona Studios in San Juan (Old San Juan), you'll be steps from Alcaldia and 3 minutes by foot from Museo del Mar. Featured amenities include luggage storage and laundry facilities.
Overall 8.0 Excellent
Based on 712 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.0
Excellent
9.1
Good
6.2
Okay
5.7
Pros: The location is in san juan
Cons: It was very loud staff was unavailable after 1830 bathroom was small balcony is small dirty
Excellent
10.0
Pros: My first three nights here, I stayed at a room with a balcony and it was amazing. It's right in the heart of Old San Juan so you get to wake up eaveryday with the beautiful city noice of the livily city outside. It really is an amazing place to stay for a long time. Try to stay in a room with balcony, you will love it.
Cons: I absolutely hated that there's never parking available at any time of the day for your rental car. If you don't have a car then this will be the perfect place for you.
With a stay at La Terraza de San Juan in San Juan (San Juan Antiguo), you'll be a 2-minute drive from Port of San Juan and 7 minutes from Condado Beach. Featured amenities include express check-in, express check-out, and a 24-hour front desk.
Overall 8.0 Excellent
Based on 312 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Pros: The facilities and staff were excellent. Beautiful rooms, old world charm with modern water pressure and comfy beds. St. Germain is just down the street, and fabulous coffee right around the corner.
Cons: The infinity pool is hoy tub sized, but the view is lovely.
Excellent
10.0
Pros: Proof super friendly and helpful and the place was awesome!!!! Perfect location
Excellent
10.0
Pros: The hotel had so much character and thought put into every detail. our room was gorgeous! They were very accommodating about us leaving our luggage in a side room when we were several hours early for check in.
Excellent
8.0
Pros: Quaint. The staff was very friendly and hospitable. It was a perfect location for seeing old San Juan
Cons: The room we had was next to the kitchen so we heard noises throughout the night. But it wasn't bad and I would still come back. My wife and I loved the room overall.
Excellent
10.0
Pros: Quiet hotel, very cute rooms, clean, fun rooftop atmosphere with great city views a pool and lots of spots to lounge.
Cons: The elevator is so incredibly slow. You are given an actual key for the door, not a card and that is a pain to keep track of.
Excellent
9.7
Pros: La Terraza is a beautifully restored hotel with tile flooring, alcoves, and a beautiful rooftop terrace. There are modern touches as well like walk in showers, flat screen TVs, and a rather reasonably priced mini bar. The beds were very comfortable and the view from the terrace was pretty impressive. Last but not least, Carmen, the front desk manager/coffee barista was incredibly charming, kind, and knowledgeable. If you're looking for a place to stay in Old San Juan, this is it!
Cons: There is virtually no street parking available which I believe is just a symptom of that part of the city. However, there is a parking garage around the corner but it's a flat rate of $20/24-hrs so be prepared. We also had a difficult time getting to the hotel once we reached Old San Juan due to construction and lots of one way streets. I suggest avoiding the rental car and using some sort of public transport or your own two legs.
Excellent
8.0
Pros: It’s a beautiful colonial style boutique hotel in the heart of old San Juan. The rooms are gorgeous - with tiles on the floor and high wooden beamed ceilings. Bed was large and really comfortable.
Cons: Water in the bathroom was lukewarm at most. Breakfast service was extremely slow and food quality was poor.
Mediocre
2.0
Waited 30 minutes to check in. No one was at reception. No one answered phone's anywhere in the hotel. Room door jamp grossly out of alignment - use you shoulder. HVAC missing remote. Clerk came when called (once) to adjust the temp then left with his remote! TV operation was a total mystery - markings on the remote were worn off a long time ago. Bathroom - little or no hot water. Towels, only 2, we're cheap and thin. Elevator, extremely slow, was inspected in 2019. Would not take the stairs because the stairway was dark and unlit. Pool - nice view, but the water was too murky to even try. Bed was great and the coffee was very good. Raised these issues at check out and clerk said she'd pass them on. Verbally I assume. WILL NOT RETURN AND HIGHLY RECOMMEND AVOIDING THIS PLACE!
With a stay at Fortaleza Suites, you'll be centrally located in San Juan, a 1-minute drive from Port of San Juan and 5 minutes from Condado Beach. Featured amenities include complimentary wired Internet access, express check-out, and luggage storage.
Overall 9.0 Excellent
Based on 9 reviews
All
- All
- Families with older children
- Young couples
- Groups
Excellent
10.0
Excellent
8.2
Pros: Hosts were very helpful and courteous. Our luggage was stored on site before our room was ready which allowed us to explore Old San Juan the morning we arrived. We received a phone call when our room was ready and came back to find that our hosts had moved all of our luggage to our room for us. This is not a traditional hotel but felt more like a guest house. We had our own space, and the room was nice, but not super fancy. There was a common area with a kitchen sink and fridge and some seating, tables. The entrance to the Suites is through a storefront of a jewelry shop. The Suites are in the heart of Old San Juan and within walking distance to many restaurants, shops, and other attractions. We stayed one night and about 24hours total, and it was just right for our needs.
Cons: Common area is right outside the doors to most suites. Our door was not sound-deadening by any means. We were awakened really early by some other guests who seemed to be leaving for the airport for a morning flight. Also, seems to have some plumbing issues. Although the bathroom was modern and very clean, we were asked not to flush used toilet tissue down the toilet, which was a bit strange for us. A covered waste basket was available and it wasn’t a huge deal but certainly unexpected.
Excellent
10.0
Pros: My wife and I wanted something genuinely Puerto Rican and this did it. Only 1 day but very enjoyable in the center of Old San Juan with easy access to anything. Staff was super friendly. Even held our bags after check out so we could keep exploring before boarding a cruise. THEN they kept our bags again, 1 week later when we returned from our cruise and had another 5 hours to kill even though we didn't book another night. A+++
Excellent
9.7
Pros: The location and the facilities are great.
Cons: Sofa-bed need a new mattress or get whole new sofa-bed.
Daily Resort Charge will be added to the room rate and includes: Internet access; fitness center & tennis court access; exclusive beach access with chairs & umbrellas; pina colada tasting; daily recreational amenities & activities; 20% off spa and other discounts; local/toll free calls. This recently restored iconic beachfront resort in San Juan is set on an exclusive peninsula with 17 acres of beach-front tropical gardens, secluded beach, 3 oceanfront pools, full service spa, sun-filled fitness center and several restaurants, including Morton’s The Steakhouse and Caribar, home of the Pina Colada. Ideally located at the gateway to historic Old San Juan and just a 15-minute drive from Luis Muñoz Marín Airport, the open-air expansive lobby welcomes you upon arrival with the option for a contactless check-in experience thanks to Hilton's innovative digital check-in and digital key technologies. Stay with confidence with Hilton’s industry-leading CleanStay protocols focused on increased disinfection of high-touch areas for your peace of mind. 652 guest room and suites are spread across three inter-connected wings, and provide ample fresh air as you admire garden views or ocean blues from your private balcony or terrace for the perfect combination of comfort and beauty.
Overall 7.9 Good
Based on 630 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4.3
Excellent
8.0
Good
7.6
Excellent
8.6
Excellent
9.4
Okay
4.8
Excellent
8.0
Okay
5.7
Pros: Let me start by saying that I am the type of person that reads negative reviews and most of the time ignores them because I feel some people can never be happy or they paid the price of a 2 star resort and expected services and amenities of a 6 star resort, that is not the situation with me and the Caribe Hilton. Also, I am not a newbie when it comes to travel. I cannot possibly fathom why someone would stay at this resort instead of going to an all inclusive in Aruba, Jamaica, River is Maya, etc... an all inclusive would be less than half the cost when considering food and drink (no exaggeration). Let me put it this way, if the Caribe Hilton was an all inclusive, it would be my least favorite all the resorts that I've been to but it is not all inclusive and you get price gouged with food and drink. Way, way, way too expensive for the value. You are not within walking distance to anything worth noting. Some will tell you that Old San Juan is within walking distance, that's bullcrap, unless you are a person that runs a couple miles every day it is not. It is close to a half hour walk. Who the hell wants to walk a half hour in 86 degree weather then walk up and down the hilly streets of Old San Juan all day then walk another half hour back to the hotel? The city did put in an awesome bicycle path so I guess you could do that, we didn't want to have to worry about them getting stolen while we shopping or eating. I enjoyed Old San Juan but if I wanted to visit again, it would be by a shore excursion while on a cruise. Our room was nice and clean. There were not that many people at the resort, wonder why, but you still couldn't get a good seat at the pool or Lagoon. The pools were small and freshwater and I worried because they didn't have chlorine the type of germs and things that were in it. The hotel was kind enough to put free fruit flavored water out for a few hours a day that ranged from refreshing to disgusting depending on the type of fruit. There was a wedding held there the Saturday we were there. An entire section of the beach was closed down and all the hammocks were removed because of the wedding. The hammocks were one of few things i enjoyed. At the end of the wedding, sometime between midnight and 1AM, someone decided to light off fireworks which I typically enjoy but not being woke out off a sound sleep and not going off feet from my room's balcony.The staff were friendly and helpful except when I was asked at checkout if I had a nice stay and I said not really, the girl just smiled and handed me my check. That was the icing on the cake for me, not only would I never stay at this resort again I would never stay at a Hilton again. For the grande finale, this hotel charges you a hotel fee on top of quoted price AND it is not cheap. Not sure if this is legal, but they know you can't do anything but gripe and moan because it isn't like you can walk to the hotel next door. Bottom line is if you are not concerned about money it's great
Excellent
8.3
Excellent
8.8
Good
7.3
Excellent
8.0
Excellent
10.0
Good
7.4
Pros: Updated, modern, clean room. Nice large bathroom. Bed is comfortable.
Cons: Shouldn't have to pay for premium wifi. The tv channels were all blurry. Water pressure was terrible. Breakfast choices were only overpriced restaurants that were terrible. Don't recommend eating anywhere on the hilton grounds. I arrived early and was told I would be called or texted when a room was available. I never was and was watching the front desk as others checked in. Not good customer service. The a/c is motion activated so it won't keep the room cold if there isn't movement which sucks when you come in from the hot humidity of San Juan and it wouldn't cool down as much as the thermostat said it was set to. The room was hot for me. There is no noise buffering between the walls I heard conversations and music playing in the next room or as people walked down the hallway.
Mediocre
3.4
Excellent
9.4
Pros: The staff were amazing and very accommodating
Cons: The view was amazing, the hotel was very comfortable and easy to get around.
Mediocre
2.0
Pros: Nothing.
Cons: Staying there
Excellent
8.0
Pros: Location, beach, comfort, spa
Cons: facilities need update
Excellent
10.0
Pros: It was in the right between the old and the new city.
Excellent
10.0
Pros: Awesome views, friendly/helpful staff, and beautiful private beach. Best resort in PR!
Excellent
9.4
Pros: the facilities pool and beach beautiful
Cons: some rude personnel in valet parking
Excellent
9.4
Pros: The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out.
Cons: Some areas need repair. Example, the pool is beautiful, but the grout has black stuff on it and chipped. Also, we had issues with card for garage and hotel room. Twice, we were stuck at exit gate of garage. We had to park car and go to cashier and hotel front desk to sync the cards.
Excellent
9.4
Pros: I really love everything about the Caribe Hilton: the lovely and calm beach, the food, the location, etc. I first came here in 1976 on my honeymoon and have returned twice! Lovely gardens and great service.
Cons: Prices are very high, especially breakfast!
Excellent
8.0
Pros: Room
Cons: Parking
Excellent
8.0
Pros: Great location, beach, view of laguna and ocean. Close by recreation areas like Velauno.
Cons: Old building, rooms need remodeling. 1. Small broken piece of roof under bed 2. Stained shower floor
Okay
5.1
Pros: I like the exclusive beachfront and pool area with the view and close proximity to old San Juan.
Cons: The staff was rude and sarcastic except for two which I came across towards the end my stay but far in between. Was treated as if we didn't matter since my arrival. Was told I could check in early as long as I paid a $75 fee when I spoke to them over the phone a day earlier and once I arrived was told I had to wait and I waited 6 hours.
Okay
5.4
Pros: The hotel itself was very nice and fun, very nice overall design and loved the hot tubs.
Cons: The rooms were very out dated and a little gross. Mold in bathroom and it need re-caulking.
Okay
5.3
Pros: beautiful pool area
Cons: Unfriendly staff, most outside people, horrible view, 4 July with no activities, very disappointed
Good
6.0
Excellent
9.6
Pros: I enjoyed the private beachfront and pool. Our room was very comfortable, too!
Cons: I wish there was a shuttle to and from the airport. Also, there was no happy hour on any part of the resort. A special here or there would have encouraged me to eat more at the resort, but instead I explored nearby restaurants.
Excellent
8.8
Pros: The location was excellent: right between old San Juan and Condessa. The pool was small but it was made for hanging around and sunning. Beautiful old ruins right next to the hotel made it picturesque. My view of the sea was beautiful.
Cons: Pool food was a bit oily.
Overall 8.9 Excellent
Based on 3 reviews
All
- All
- Mature couples
- Young couples
Excellent
9.1
Pros: Great location in Old San Juan. We were going on a Windstar cruise and were able to walk the short distance to our ship. The staff was very helpful and our room was comfortable.
Excellent
8.0
Pros: staff & location
Excellent
9.7
Pros: Location is great. The whole vibe in the area is awesome. Great friendly staff. Beautiful hotel. Loved it. Would recommend.
Overall 8.8 Excellent
Based on 3 reviews
All
- All
- Mature couples
- Young couples
Good
7.0
Pros: great location if you just stay here for travel and you want save money, I think that you can choice this Hotel
Cons: share the bathroom (because this hotel is cheap)
Excellent
10.0
Pros: Comfortable, reasonably priced, near beach and Old San Juan
Excellent
9.4
Pros: It is in n old building in the heart of Old San Juan., just what we' were wanting. We stayed in a room, facilities were very clean and air conditioning worked well. Beds were basic but comfortable.
Cons: Nothing
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Popular in San Juan
Accommodations in San Juan
Airports in San Juan
Landmarks in San Juan
- Cruise Line Terminal
- Viejo San Juan
- Capilla del Santo Cristo de la Salud
- San José Church
- La Fortaleza
- Castillo de San Cristobal
- Casa Blanca
- Condado Beach
- Plaza de Armas
- San Juan Museum of Art & History
- Santa María Magdalena de Pazzis Cemetery
- Museo de Las Americas
- Catedrál de San Juan Bautista
- Felisa Rincon de Gautier Museum
- San Juan National Historic Site
- Casa del Libro
- Convento de Los Dominicos
- Museo Pablo Casals
- Casa Alcaldía de San Juan
- Museo de Arte Contemporaneo de Puerto Rico