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Details
Map
Reviews
Overall
8.4 Excellent
Based on 2,905 reviews
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All Reviews 8.4
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Couples 8.2
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Families 8.6
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Business
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Solo 7.9
9.2
8.3
7.1
6.9
6.2
6.2
9.0
7.9
7.2
7.2
6.6
6.0
9.2
8.5
6.8
6.1
6.1
5.8
9.2
8.1
7.5
6.2
5.3
4.5
data provided by TrustYou
"Clean rooms"
"Comfortable beds"
"Great shopping"
Top positive review
Top critical review
Excellent 9.1
Staff was very helpful in recommending somewhere to eat. Beds were very comfortable and they were accommodating to my needs. None
Mediocre 2.0
Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.
Recent Reviews
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Okay
4.5+Nice view to the bay, pretty roof swimming pool and good gym-No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.
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Mediocre
2.0-Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.
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Good
7.4+Great stay but had ask repeatedly for washcloths. Going green ( no maid service, just fresh towels ) was pefect....and received a $5 coupon each day you go green. Used it in the restaurant. Downside, they forgot to give it to us one day. And still no washcloths!! Another downside, cable reception was horrible all 4 nights!!! No TV for longer than 20 or so minutes. Very aggravating. So dont expect to relax to a movie or occupy the kiddies while you get ready for dinner. Front desk never had an answer and nothing they could do. Otherwise, great location, comfy beds, quiet hallways at night.
C$ 154+
Details
Map
Reviews
Overall
8.5 Excellent
Based on 1,279 reviews
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All Reviews 8.5
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Couples 8.5
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Families 8.6
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Business
-
Solo 8.2
9.4
9.4
5.5
5.3
5.5
5.3
9.7
9.2
5.3
4.7
4.7
4.2
9.3
9.2
5.3
5.2
4.8
3.4
9.5
9.5
6.3
5.6
4.3
2.9
data provided by TrustYou
"Comfortable beds"
"Friendly service"
Recent Reviews
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Excellent
9.7+Location is great. The whole vibe in the area is awesome. Great friendly staff. Beautiful hotel. Loved it. Would recommend.
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Excellent
9.1+Great location in Old San Juan. We were going on a Windstar cruise and were able to walk the short distance to our ship. The staff was very helpful and our room was comfortable.
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Excellent
8.0+staff & location
Details
Map
Reviews
Overall
8.9 Excellent
Based on 1,069 reviews
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All Reviews 8.9
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Couples 8.9
-
Families 8.9
-
Business
-
Solo 8.5
9.7
9.5
8.7
7.1
5.2
5.2
9.8
9.6
8.5
5.1
4.5
3.9
9.7
9.4
9.0
5.2
9.7
9.1
8.9
6.3
5.0
4.0
data provided by TrustYou
"Beautiful architecture"
"Stylish hotel"
"Friendly service"
Recent Reviews
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Good
7.4+I liked the location on Calle Fortaleza, close to good restaurants and to parking lot.-The room was incredibly small. I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.
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Excellent
10.0+This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay.-It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.
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Excellent
9.7+We loved our stay at this cozy little boutique hotel in the heart of Old San Juan! Lots of character and small rooms (which we liked and found so comfortable). Loved the chandeliers in the bedroom and even bathroom! The staff was so accommodating and friendly and hauled my overstuffed, incredibly heavy bag all the way up 5 flights of stairs with no problem (they don't have an elevator yet). The rooftop was so unique and overlooked the city too! I would highly recommend if you're looking for a different kind of experience than the Hilton and big chain hotels.-They're currently installing an elevator but the staff will gladly carry bags up the stairs for you.
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Reviews
Overall
9.0 Excellent
Based on 847 reviews
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All Reviews 9.0
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Couples 9.0
-
Families 8.9
-
Business
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Solo 8.8
9.3
8.9
8.0
8.0
7.8
6.5
9.4
9.1
8.0
7.6
7.4
6.9
9.2
8.5
7.9
7.7
7.7
6.7
8.9
8.9
6.6
data provided by TrustYou
"Nice building"
"Spacious rooms"
"Awesome terrace"
Recent Reviews
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Excellent
10.0+The hotel had so much character and thought put into every detail. our room was gorgeous! They were very accommodating about us leaving our luggage in a side room when we were several hours early for check in.
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Excellent
10.0+Proof super friendly and helpful and the place was awesome!!!! Perfect location
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Excellent
9.7+The facilities and staff were excellent. Beautiful rooms, old world charm with modern water pressure and comfy beds. St. Germain is just down the street, and fabulous coffee right around the corner.-The infinity pool is hoy tub sized, but the view is lovely.
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Reviews
Overall
8.5 Excellent
Based on 539 reviews
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All Reviews 8.5
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Couples 8.2
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Families 8.6
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Business
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Solo
9.6
9.5
8.8
8.6
8.3
6.3
9.7
9.6
8.8
8.0
7.5
6.5
9.4
9.3
9.0
8.4
5.8
5.2
data provided by TrustYou
"Clean rooms"
"Friendly service"
"Stylish hotel"
C$ 238+
Details
Map
Details
Map
Reviews
Overall
7.4 Good
Based on 629 reviews
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All Reviews 7.4
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Couples 7.3
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Families 7.9
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Business
-
Solo 6.9
10.0
9.3
9.2
8.3
4.4
4.1
9.8
9.5
9.2
8.1
4.4
4.2
9.4
9.1
8.1
4.4
4.1
3.4
8.3
3.9
data provided by TrustYou
"Wonderful sightseeing"
Top positive review
Top critical review
Excellent 9.7
Close to shopping and restaurants and the beach
Mediocre 2.8
Location Run down dirty
Recent Reviews
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Mediocre
2.8+Location-Run down dirty
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Good
6.3+The location, the helpful staff, room was comfortable.-No in-room wi-fi was my major gripe; other minor things: shower was too small; room was too cold with A/C and too warm without it; most channels on the TV list didn't actually work -
Good
6.7+The free and fast internet pc in the lobby-free parking was almost impossible to find and the only reasonably priced parking lot was more than four blocks away.
Details
Map
Reviews
Overall
8.1 Excellent
Based on 432 reviews
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All Reviews 8.1
-
Couples 8.0
-
Families 8.2
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Business
-
Solo 7.9
10.0
10.0
9.3
9.1
9.0
6.1
9.4
9.2
5.9
4.5
3.9
3.7
9.4
3.7
3.3
9.4
9.1
8.3
6.1
4.7
3.6
data provided by TrustYou
"Friendly service"
"Awesome terrace"
Recent Reviews
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Excellent
8.2+staff was excellent. Great location.-In need of some repairs and addition of an elevator.
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Excellent
9.7+Great place, excellent location, wonderful staff! Rooftop terrace & pool lots of fun.
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Excellent
10.0+I really loved the rooftop terrace. Maybe it's the atmosphere or the full moon on top of us , we don't now but it really felt relax and I really was in need of that feeling. The hotel is at walking distance of all the old San Juan amenities so I really loved the area!-Well it's a boutique hotel and the building was build maybe 200 or 300 years ago it Didn't have any elevator as i expected (only 4 floors use the stairs) but I did have a beautiful experience and the building is nicely decorated . The art through all the hotel was very interesting.
Details
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Reviews
Overall
7.4 Good
Based on 472 reviews
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All Reviews 7.4
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Couples 7.1
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Families 6.5
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Business
-
Solo 7.4
8.5
5.7
5.7
3.8
3.3
2.9
8.9
8.5
5.5
3.1
3.1
2.1
2.6
8.5
5.9
3.2
3.1
2.5
data provided by TrustYou
Top positive review
Top critical review
Excellent 10.0
My first three nights here, I stayed at a room with a balcony and it was amazing. It's right in the heart of Old San Juan so you get to wake up eaveryday with the beautiful city noice of the livily city outside. It really is an amazing place to stay for a long time. Try to stay in a room with balcony, you will love it. I absolutely hated that there's never parking available at any time of the day for your rental car. If you don't have a car then this will be the perfect place for you.
Okay 5.7
The location is in san juan It was very loud staff was unavailable after 1830 bathroom was small balcony is small dirty
Recent Reviews
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Okay
5.7+The location is in san juan-It was very loud staff was unavailable after 1830 bathroom was small balcony is small dirty
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Excellent
10.0+My first three nights here, I stayed at a room with a balcony and it was amazing. It's right in the heart of Old San Juan so you get to wake up eaveryday with the beautiful city noice of the livily city outside. It really is an amazing place to stay for a long time. Try to stay in a room with balcony, you will love it.-I absolutely hated that there's never parking available at any time of the day for your rental car. If you don't have a car then this will be the perfect place for you.
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Reviews
Overall
7.1 Good
Based on 421 reviews
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All Reviews 7.1
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Couples 7.3
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Families 7.8
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Business
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Solo
9.8
9.3
9.0
5.7
5.7
4.0
9.8
9.3
5.2
3.2
2.4
2.1
9.8
9.4
5.2
3.3
data provided by TrustYou
"Friendly service"
"Wonderful sightseeing"
"Great shopping"
Recent Reviews
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Okay
5.3+Convenient location, clean rooms-noisy, poor air conditioning, lights did not all work. No safe. no dead bolt/security chain. No continental breakfast as advertised. TV channels were few and uninteresting
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Good
7.0+I wouldn't stay there again. I was treated poorly by the hotel staff and service seemed to be inexistent except for the very nice cleaning lady. It's over priced for what it is and shouldn't be so well rated.-the service was the worst I've ever experienced. The manager yelled at me with no apparent issue. He yelled for something that had happened the previous night.
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Okay
5.0-the continental breakfast was terrible. just bad coffee and white bread
C$ 25+
Details
Map
Reviews
Overall
7.4 Good
Based on 441 reviews
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All Reviews 7.4
-
Couples 7.0
-
Families 7.2
-
Business
-
Solo 7.9
9.7
8.6
7.2
4.1
3.7
3.0
9.5
8.9
7.5
4.2
3.4
9.7
7.1
4.5
3.7
9.7
8.4
7.4
5.3
4.8
3.9
data provided by TrustYou
"Wonderful sightseeing"
Recent Reviews
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Excellent
9.4+It is in n old building in the heart of Old San Juan., just what we' were wanting. We stayed in a room, facilities were very clean and air conditioning worked well. Beds were basic but comfortable.-Nothing
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Good
7.0+great location if you just stay here for travel and you want save money, I think that you can choice this Hotel-share the bathroom (because this hotel is cheap)
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Excellent
10.0+Comfortable, reasonably priced, near beach and Old San Juan