My tire blew on the express lane of the interstate without hitting anything and after talking to 8 incompetent Budget employees from Roadside assistance and the special rental place, Budget ultimately canceled my assistance as the situation was deemed unsafe (for them, but apparently fine for me) and left me to figure out on my own how to get somewhere safe. I was stranded for 2.5 hours, then had to drive out of my way to swap the car and waited another hour to do that despite being told I would not have stand in line and they would ensure a car was ready for me…and I received no compensation/discount for my horrific experience. Worst customer service and rental experience ever!!!! I will never rent from Budget again regardless of the cost.
First car picked up at airport had a maintenance light flashing after I packed it up and turned on ignition. Had to unpack it go back to the desk (booth in garage couldn’t help), had to wait for agent, no apology, new car assigned, pack it up, go to leave, security can’t clear the car to leave, old car is still assigned to me, have to go back the booth in the garage. Ladies at booth try to correct but can’t, have to get another person who after another 10 minutes finally clears the car for release and I can go — a full hour after I first attempted to leave the garage! Budget at the airport said to contact customer service about any compensation. Customer service was worse, 30+ minute hold times on three separate calls, nothing they could do, said take it up with the counter at the drop off location. On drop off, they said there was nothing they could do, call Customer Service. How about I simply NEVER RENT WITH BUDGET AGAIN!
Car broke down. Tried to charge an outrageous cleaning fee. I would never rent from them.
Say pickup… no pressure to buy extras.
Charged me fuel service even though I returned the car right after filling up by the airport. Had to wait over 20mins on the phone to get in touch with someone to get the charge reversed.
Jeep Grand Cherokee was fitted with summer tires, one of which had bulge in sidewall, during wintery conditions.
