They let me board first because I'm a cancer patient & 75 years old. That was greatly helpful.
Cons: "Food and entertainment"
Cons: "Due to COVID, we were not able to travel to the Philippines on the time originally planned. We didn't get the full refund."
Pros: "Super friendly and accommodating flight attendants. Nice touch with free snacks onboard."
Cons: "Seats get very uncomfortable over time. More leg room."
Cons: "if the music list is great with latest songs.. charging of phone took so long to be charged"
Cons: "They should really Consider adding more movie options, in English without having to read subtitles. I had a 13 1/2 hour flight and an 18 hour flight. The movie options were awful and made for our own not so entertaining flight."
Pros: "Seat super comfortable wheelchair is perfect awesome"
Pros: "The crew was amazing and accommodating as we had an infant."
Cons: "Entertainment was subpar."
Pros: "Great service and a very friendly crew."
Cons: "The food was ok, average and nothing special."
Cons: "The seats on the plane had ample leg room, even in economy. The service was excellent. The staff was very polite and efficient. All of this made for a pleasant experience even for the long trip. Thank you Korean Airlines. I would recommend you to all traveling overseas."
Cons: "No, all good"
Pros: "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
Cons: "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
Pros: "service, food, kindness"
Pros: "Got me there and back on time!"
Cons: "Could've had a larger movie selection"
Pros: "Lots of room,good food,friendly staff"
Cons: "No complaints at all"
Pros: "Everything was great"
Pros: "I will definitely be a return customer."
Pros: "Great service!"
Cons: "Dated aircraft A330-300 and seats."
Pros: "comfort flight."
Cons: "skipped snack service."
Pros: "Staff was very hepful and attentive. Nice people working"
Cons: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Pros: "Everyone was very nice."
Cons: "The food was a little odd but that might just have been Korean food."
Pros: "Good is in Vietnam finish"
Pros: "quick flight....seats were comfy for economy....nice crew....good overall experience....entertainment was okay for its selection on movies and music."
Cons: "Food got me sick the next day. Wifi would have been great if available."
Pros: "Clean, new plane, with great entertainment systems and choices."
Cons: "How in the hell this day in age do you not have Vegan food options on a plane serving Asian countries?! How dose none of the flight crew not understand the words "No Meat"?"
Cons: "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
Pros: "Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation."
Cons: "Flight was cancelled and rescheduled through Taipei with another airline 12 hours later."
Cons: "Incheon airport transfer has been always bad. Min 1.5h transfer time might be needed unless you are ready to run."
Pros: "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
Cons: "Request for more movie & TV options after 18 hours of flying."
Pros: "Same exception experience with the flight attendants, boarding was smooth, food is good and along with entertainment selection."
Cons: "The plane aisle is a bit tight and cramp and it is hard to move around. The chair in economy is not very comfortable very sturdy lack of cushion and back support. Leg room is ok, not as roomy as the flight from SFO to South Korea. When we boarded there was a strong smell burning fumes from the A.C. (air condition) that trigger my asthma and landed in Cebu very ill with asthma and allergy."
Pros: "Planes r great service is good"
Cons: "We did not like the food but they did give us other tray when we told them we don't like the smelly fish"
Pros: "Great food and smooth flight"
Pros: "The service, food, comfort and entertainment are all VERY good on Korean Air. I was very pleased with everything."
Cons: "The only weird thing that happened was we were not able to take more then one snack. It would have been nice to have the option of more."
Pros: "Politeness, cleanliness and food."
Cons: "Nothing to mention"
Pros: "The food was delicious. Stewardesses awesome."
Cons: "Ths length of the flight, but that is normal."
Pros: "I liked the fewer seats. Ready to get out of."
Cons: "Constant turbulence made going to the bathroom troublesome"
Pros: "I took me to my destination."
Cons: "I bought a Korean Air flight but it was a flight with another airline Jin Air. I felt ripped off, i could have bought the same flight for a whole lot cheaper. Well, i learned another lesson about business and how bigger airline uses their name to sell flights. Never again for me."
Pros: "Food and boarding."
Cons: "No comment."
Pros: "timely services of the flight attendants,politeness as well"
Cons: "Since long flights with reduced body movement tend to create constipation, would be good to increase vegetables, reduce other stuff."
Cons: "Flight change ruined whole trip. Return flight is diverted to another country. Overall it was an awful experience"
Pros: "I was very pleased with the service and the level of comfort."
Cons: "Excellent service and constant food/beverages."
Pros: "food was excellent, service excellent, I will fly Korea air in Asia whenever possible"
Cons: "No plugs for laptops"
Cons: "There is no information of ticket before issue the ticket, so I face the trouble.. finally my wifr lost return ticket"
Pros: "Comfortable seats, good meals"
Cons: "Can't book seat ahead of check in."
Pros: "Comfortable flight, flight attendants were courteous, toilet was always clean."
Pros: "perfect service"
Flight was delayed. Food is not good. Crew are confuse and it’s not Japan airlines that I know of.
Gate folks had trouble maintaining order during birding. Terrible experience. Flight ok. Food not the best. Deplaning ok.
You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
Pros: "The seat was very spacious"
Cons: "More space to put things"
Pros: "Crew was attentive and informative of delays"
Cons: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Cons: "Good space with large seats. Good food and service."
Pros: "The crew that checked me and those who were onboard were very helpful and cheerful."
Cons: "Better choices of movies on board."
Pros: "The crew always smiles and very accomodating."
Cons: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Pros: "I had a nice exit row seat so that was nice"
Cons: "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"
Cons: "Trip to Manila from Tokyo was delayed for 3hrs plus"
Pros: "Great food. Excellent cleanliness"
Pros: "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
Cons: "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
Pros: "was not able to board and was checked in 4 hours in advance"
Cons: "Be able to select seats online within 24hours of flight for free"
Pros: "I loved the Haagen daz ice cream. Loved that they have USB ports."
Cons: "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
Pros: "Very respe tful staff."
Cons: "Dirty restrooms."
Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
Cons: "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
Pros: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Cons: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
Pros: "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
Cons: "Not applicable"
Pros: "The crew"
Cons: "Being late"
Pros: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
Pros: "Friendly and helpful"
Pros: "Very smooth ticketing and boarding on Tokyo to Manila."
Cons: "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
Pros: "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
Pros: "On time Cleanliness"
Cons: "The food for people with special needs is horrible Most of the staff has poor communication in English on international flights"
Pros: "Courteous cabin crews, must be from Japanese culture."
Cons: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
Pros: "Awefull I did get to use my ticket"
Cons: "Japan could have helped me change my name in my reservation to match my passport"
Pros: "I love everything from JAL"
Pros: "The crew was friendly, and the view from the window was stunning."
Cons: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Pros: "Very friendly crew!"
Pros: "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Cons: "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
Pros: "Good service and very clean plane."
Cons: "After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight."
Pros: "Nice flight, right on time."
Pros: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Pros: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
Pros: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
Pros: "Nothing at all"
Cons: "I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again"
Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Pros: "service is great!"
Pros: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
Cons: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
Pros: "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
Cons: "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
Pros: "Amazing customer service, flight attendants could not be more welcoming."
Pros: "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
Pros: "The service was excellent and the seats were really comfortable"
Cons: "The food choice was a bit poor"
It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
Cons: "Very uncomfortable seat. A bit rude flight attendant."
Pros: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Cons: "Serve the cold soba for all meals. :) Love it."
Cons: "Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again"
Cons: "Wonderful food and service"
Pros: "The crew was wonderful. Polite and professional. The meals were very good for economy class."
Cons: "The seats felt like there was no padding in the seat. The back was fine."
Pros: "The crew was amazing. They were all very nice to us."
Pros: "The crew"
Cons: "The seats were substantially more cramped than the other flight."
Pros: "Crew was good"
Cons: "The way they board"
Pros: "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
Cons: "The food was not enough, we felt so hungry before arriving."
Cons: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
Cons: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Pros: "The stewardesses were kind and courteous, attending to every need with a smile."
Cons: "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
Pros: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
Pros: "Smooth boarding and smiley staff."
Cons: "No tv/ intertainment on the plane"
Pros: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
Cons: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
Pros: "The food and courteous flight attendants."
Pros: "The crew were helpful and nice. It was comfortable."
Cons: "The food was horrible. The movie selections were quite limited."
Pros: "Very efficient, friendly and helpful staff"
Cons: "Food was gross."
Pros: "Very efficient"
Cons: "Food was not good"
Pros: "Staff and crew and food!"
Cons: "We could not check in online. This was frustrating and we do not know why?"
Pros: "The crew are so courteous and helpful."
Pros: "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
Cons: "Nothing to dislike."
Pros: "Great crews and good foot space!"
Cons: "Food was terrible! Getting worse every time !"
Pros: "Good food, seats were comfy enough for a 4.5-hr flight."
Cons: "Better Hollywood options for entertainment."
Pros: "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
Cons: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Pros: "service from crew"
Cons: "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."
Pros: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Cons: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Pros: "Food & Entertainment"
Pros: "The meals were healthy Japanese meals with lots of vegetables"
Pros: "In-flight service, in-flight entertainment, environment temperature"
Pros: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Cons: "The premium economy seat was about average. Comfort okay but not the best for sleep."
Cons: "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
Pros: "The service and the seats"
Pros: "Food, staff, and entertainment."
Cons: "Tight space and the tray was on the dirty side."
Pros: "Great layover options. Timely arrivals."
Cons: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
Pros: "Good experience. Crew are kind and friendly!"
Pros: "Food and movies options."
Cons: "Not enough help to put my carry on on the overhead luggage storage."
Cons: "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
Pros: "The crew was very friendly and attentive. The food was generous and very good"
Cons: "There really wasn't anything I didn't like"
Pros: "Polite attendants"
Cons: "small leg room......"
Pros: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Cons: "No foot rest=back pain"
Cons: "Delayed flight an hour and a half"
Pros: "Light food but breakfast could have been more substantial only one chicken sausage?"
Cons: "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"
My diabetes meal was the same on my earlier flight from Hyderabad to Singapore. The breast of chicken was 3-4 oz piece. It was difficult to cut it on the smaller pieces in the tray. Prefer pre-portioned chicken breast cubes. No need to make it a chore. I could manage to handle, but be considerate to seniors who might have limited mobility etc.
It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
Cons: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Cons: "Time to renew the aircraft 777-300"
Pros: "The whole Business experience on SQ"
Cons: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
Pros: "Crews sympathy’s"
Cons: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Pros: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Cons: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Cons: "Raise the cabin temperature"
Cons: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Pros: "I can say all the crew was amazing"
Cons: "They are doing excelent job."
Cons: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Pros: "The food selection, there is several pre-order meal based on diet or your religion"
Cons: "The seat pitch at least 33""
Cons: "Flight way too cold"
Pros: "Friendly crew and spacious."
Cons: "Food could be better"
Pros: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Cons: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Cons: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Cons: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Pros: "great crew service. my first time flying with singapore airlines and they delivered"
Pros: "Priority line for boarding and security, reclining seats, foot stand"
Cons: "Priority boarding not available in India, food and food choices and lackluster service"
Pros: "Again very friendly and efficient service ."
Cons: "one of the oldest planes i ever used"
Pros: "New movies! Yes!"
Cons: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Pros: "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "Neat & clean flight.good cabin crew members.good service."
Cons: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."
Pros: "Crew was very pleasant!"
Cons: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Pros: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Pros: "Second bag was four foot bronze statue, no problem or extra cost"
Pros: "The seat comes with foot rest attached to the front seat."
Cons: "I asked for decaf coffee and the attendant totally forgot about my request."
Pros: "Attendants are always nice, flight is always smooth."
Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."
Pros: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Pros: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Cons: "Flight was over too quickly."
Cons: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
Pros: "In-flight Entertainment. Orderly & on-time boarding."
Cons: "Food selection was limited given we were traveling Economy class."
Cons: "I have no complaint"
Pros: "Lots of movie and game options"
Cons: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Pros: "The food. The nice crew members. The comfortability and service. The tech and entertainment available."
Pros: "Veruy efficient"
Cons: "Video screens were quite small and there were no USB charging."
Pros: "Arrived on time and left on time for a change."
Pros: "The great staff on board!"
Cons: "The bland food!"
Pros: "no delay"
Cons: "seat are really getting smaller"
Cons: "RE: improve a little more in your services!"
Pros: "i can't say amazing but they're doing their job well!"
Pros: "The price was right. On time arrival."
Cons: "Crew and food were not especially pleasant."
Pros: "Food, premium eco was comfy"
Cons: "Airline on strike so no flight."
Pros: "Food & service on the flt was super!!"
Cons: "Had a baggage issue w my other airline, who had me complete a baggage report, however Eva Air did not have me complete a report, so thought that was going to be an issue getting my bag to Bali?!? We will see in a day or so?!?"
Pros: "Check-in and boarding were convenient, overall in-flight experience was good and satisfying."
Cons: "Provide beverage/water more frequently during flight to keep passengers hydrated."
Cons: "Keep it up"
Pros: "The crew was helpful we landed at Taipei was on time."
Cons: "My flight from Vancouver to Taipei was poor I'm not impressed with the menu the vegetables and chicken was half way cooked. I was sick after I eat the foods. My connecting flights was too long I was at Taipei for more than 18 hours. The company could have been provided a hotel. I was miserable at the airport. The EVA Air has excellent foods and good crew. The Air Canada could have been provided a better sets for families with childrens. I was sitting 39 A next to a window. There was a family a mom and two child was separated from there mom. The mother of two was upset that she was separated with her two little girls. I feel bad with the two little girls that their mom was sitting behind us. So, I decided to move where the mom was so that the mom and two little girls could sit together and the mom was very happy and Blessed."
Pros: "Premium economy equal to NA/Euro business class"
Pros: "They very helpfull"
Cons: "The chair was too small"
Pros: "1.Almost missed the flight because I was not aware of down stair boarding location ( down stair ) there was not sigh to derict you to down stair until I heard someone walking by with The sighing and calling . 2. Too cold. Thank you ! All over all experience was excellent! Sincerely, Su"
Pros: "The attentiveness of the crew, the food & the amenities in-flight"
Cons: "I was in the middle seat & it was a hassle every time I go to the restroom esp when the flight was a long one. I preferred an aisle seat but none was available even when I checked-in early online."
Pros: "Same as above"
Cons: "Same as above"
Pros: "I definitely enjoy flying with Eva."
Pros: "Service I received was very good- just great"
Pros: "Lovely, charming flight attendants and a decent lunch with two choices, both of which were good. Where do they find these flight attendants? They are amazing."
Cons: "The Airbus is not as nice as the Boeing, but the flight is a relatively short hop."
Cons: "Another enough beverage offerings during meal service. Had to ask for all drinks. Not a lot of flight attendant visits during flight, considering the length of flight."
Cons: "I missed this flight!!!!!"
Pros: "Excellent premium economy experience. Very good food and service."
Cons: "Can’t think of anything..."
Cons: "Long wait to get to jfk terminal"
Pros: "Overall good"
Pros: "I had a good seat"
Cons: "Stewardess at Zone 3 too noisy"
Pros: "Awesome crew, great prices and I will use them every time!!"
Cons: "The flights are cheaper to Chicago, insist Houston could get these rates"
Pros: "Liked the seats, legroom. Good value for price."
Cons: "Food could be better. Crew could be friendlier. They did their job but did not have the warmth of crew of other airlines I’ve flown."
Pros: "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
Cons: "Food just okay."
Cons: "No peanuts or chips in between meals"
Pros: "After having flown numerous airlines to Asian countries over the years, we are extremely happy to have found EVA Airlines. After flying EVA the last 5 round trips we are happy to say they are the #1 airline of choice. Actually, we will fly no other than EVA as they have the cleanest planes and the best of service from the check-in counter, thru the security and flight staff, all are the best and most devoted to assist you in any way needed along your trip. Professionalism and cleanliness matched only by their devotion to be the best"
Cons: "There is nothing to dislike about the airline or employees"
Pros: "The crew were very attentive and accommodating. Flight was cheap , smooth and in time. Food was excellent. I had a great experience."
Cons: "The headphone didn't work but that was it. Not a big deal, I slept well instead."
Pros: "only one stop to final destination."
Cons: "crew members not very friendly"
Pros: "The service, the food, the crew, everything."
Pros: "Comfortable seats. Godd leg room. Nice staffs. People sre friendly. Clean bathrooms all througout the flight. Impressive airline"
Pros: "The fact the staff try so hard to comfort passengers"
Cons: "Cant fond any wrong doing"
Pros: "Crew attention to detail, comfort, food, overall experience, clean restrooms"
Pros: "Service by flight attendants, food, cleanliness, overall travel"
Cons: "One attendant was bit rude at Taipei airport EVA boarding counter"
Cons: "Seats better than most but could be a bit wider. A15 hour flight could use more beverage service."
Pros: "Fine flight, attendants were nice, just happy to have food and drinks."
Cons: "It was a full flight due to the Easter holiday so no where to stretch out."
Cons: "Because there is no concern about their flight's delayed arrival for us passengers not to get worried that we might be left behind in a matter of minutes. I am very much pressured on our (me and my daughter) way to the next flight, because we arrived at boarding time on 12:40PM."
Pros: "Flight comfortable but would have liked more water throughout flight"
Cons: "Service speed"
Pros: "i liked the emergency seat because I had more room"
Cons: "The flight from Seattle to Taiwan was one of the worst flights I ever had. Not only was there no outlet for me to do work, but the 2nd level of the plane was unusually warm and stuff. However flying back from Taiwan to Seattle was not as uncomfortable, it was still annoying to not have an outlet. Also the entertainment screen on those flights were really small. Lastly, the food overall was mediocre, but that was not as big of a deal to me."
Pros: "Overall I like the plane ride. The entertainment screen quality was good and overall, I was pretty comfortable"
Cons: "Food is always lacking, but its not a really big issue for me."
Pros: "I like the food, the crew was so cheerful when you board the plane."
Cons: "I ask for a cup water because I'm so thirsty but the crew didnt gave any water and she just pass by."
Pros: "Seating was comfortable. Bathrooms equipped with nice soaps, spritzers and wonderfully clean. Attendants on the plane very gracious. Everything was good."
Pros: "the crew are very attentive, food was good. seats were better than most airlines. tv's were bigger than most airlines."
Pros: "Everything: compfortable seats, wonderful cabin attendants, special help for this elderly passenger. I missed a vegetarian meal (probably my fault), and a flight attendant insisted on giving me hers."
Pros: "Great food. New airplane with better humidity to keep your skin from getting too dry."
Pros: "Boarding was delayed for a while, so the workers went around checking everyone's passport and getting ready to make boarding very fast when the plane was finally ready."