More people for check in and boarding. I almost missed my flight because I showed up 50 mins before boarding not 60 mins. Pretty stressful.
It was really good. Excellent communication and care. I will definitely be flying Pacific Coastal again!
Service was superb, great gang Ya's have out of Prince George, BC.
Everything went well, smooth flight, arrived on time, no lost luggage!
Food was not inspired but was satisfying. Same for infotainment selection. You’d think business class would come with complimentary WiFi. Crew was uniformly attentive and excellent.
Flight didn’t happen because both my connections were lost and Toronto wouldn’t let me board. I was checked in to all 3 flights at the check-in fest in Dublin.
The delays were never ending and we were never properly informed as to why. 1st and 2nd delay were handled well, but by the time we received our 7th delay, and then subsequently asked to willingly get bumped, it turned into one of the worst flying situations of my life. I didn’t get home until 2am which is roughly 5 hours later than originally planned.
Very short flight. No food or entertainment required. Nice crew. Flight left late.
Took 3 hours to check in and drop off our suitcases. Half of the passengers were still in line by boarding time. The computer systems and staff were very slow. Staff were also disorganized and kept allowing later flights to skip lines. Suitcases were piling on that several other passengers didn't get their suitcases. Then, we were sitting in the plane for 2 hours and were told that the flight was overbooked. We missed our connecting flight and had to fly the following day but with a stop over. Good thing ONE WestJet customer rep was pleasant and actually knew how to do her job when we wanted to rebook to a direct flight. Thank you to Kim at Toronto airport. Terrible experience at PUJ. Won't go back to Dominican Republic.
Not sure what happened, but for some reason we had to sit on the plane for an extra 10 minutes once we arrived in Abbotsford. Obviously, it was an engine issue.
Did not like the seat selection which was poor.? My daughter and I never did get seats together because it all took place at the last minute and we had to accept whatever seats were left
Very good experience. Great cabin crew. Much better than expected
crew was great, wifi was very poor could not even load a youtube video
Everything but the food was top notch value for the price
It was out first time flying Air Canada and it was ok, comfort-wise. I hope airlines are able to get a quiet room installed for young children flying. Screaming and crying the whole time in business class is quite unfortunate. That was the only thing that really messed up the experience.
Excellent crew, great food despite catering issues. We need more people like this.
I was in Business Class row 7 on a 787-9. Both times I didn't get my choice of food. Otherwise, excellent!
The service was excellent from start to finish. However, it’s best not to order a gluten free meal because they combine it with dairy free, fat free, low sodium, and every other specialty diet variation that exists, and serve you boiled chicken and mashed potatoes for lunch. Yuk!
Great flight! Service, food and flight experience were top notch.
it was our first flight with Air Canada. The flight was very good. The arrived 10 minutes early. The crew was attentive and very professional. The seats were comfortable and the food was fine. There were a lot of movies and TV shows to choose from. The boading was OK, but it is more about the Montreal airport procedures, but not about Air Canada.
Flight was delayed 1.5 hrs due to problem with a previous flight to mine; I was informed appropriately via Text & Email, however, website did not keep up with messages sent by nearly an hour. When checking-in warm & friendly reception at check-in desk until female Air Canada Rep noticed my flight number and instantly pivoted to a condescending & sarcastic comments about getting my bag checked in since I’m running so late; then tone instantly changed again few minutes later when she muttered, “Oh, they’ve delayed it” another sign systems & worse front line staff, not fully informed or simply not reading their flight status updates. Flight crew were very friendly & did a great job trying to make up lost time due to the delay.
The flight attendant Shannon was not very warm and was more focused on her own preferences for service than the customers in first class.
The flight was very good. Just disappointed that there was no meal. We were extremely hungry by the time we got home at 11 pm. There was no time between flight changes to eat. We are also disappointed that there aren't any direct flights to palm Springs or return direct flights. It is too hard on older people to be changing flights.
