They delayed flight because lack of staff then missed connection. Never flying with kayak or weather
Experience was good. Was surprised they didn’t offer a complimentary meal on a 5 hour flight.
Too squished in seats. I'm 110 lbs and 5'6....can't imagine being any bigger and flying
The flight attendants were great, but not much room while sitting and it would be nice to get free movies.
Absolutely the worst airline I have ever taken. They lost my baggage and told me my bag tags had been cancelled. When my bags arrived days later I had to pick them up at 3:15 am. My return flight was delayed another 6 hours and they broke my bag. Westjet does nothing to try and make it a better customer experience and all the customers services representatives I spoke with were useless and incompetent. Never flying westjet again.
Easy self checkin and baggage drop. No in seat entertainment, but wifi and app worked well
it's all good nothing you can do make better 😌
Flight was delayed due to mechanical issues to the point that I missed my connection and had to wait for 6 hrs in Calgary... thankfully I wasn't in a rush or that would have been annoying
It was an awesome experience flying with Westjet. This was my first domestic flight experience in Canada.
Single flights to Cancun purchased through third-party, initially had issues printing luggage labels with the lady at the airport Pearson… Was super friendly and assisted quickly despite being very busy
One leg of the flight arrived late which necessitated a rebooking on the next leg. Although there were no major weather events in play, best choice offered was a 7 hour wait in the Vancouver airport for a 4 hour totally packed red eye flight to Ottawa. No opportunities to return earlier via other major hubs like Toronto or Montreal. Felt very much like national routes were no longer well supported. Adding insult to injury, entertainment system for my seat was out of order. Thought I might use wi-fi, but discovered it would cost $10 per hour! Paid a lot for the flight as it was over the holiday period. Probably won't be doing that again.
Plane was smooth. More of a YVR issue, but the gate at departure was JAM PACKED with people and departing flights. Literally standing room only around the gates... This should be staggered or spread out better. Other than that, the flight was fine.
Liked the lounge in Toronto. The filmed safety information featuring a tour of Canada was amusing, maybe confusing to those with out English or French, or flying for the first time. With a few exceptions, personnel were polite and helpful.
The flight was terribly cold with no blankets available, not even any to purchase. They charge you for earphones and for food though they provide pretzels or a cookie with refreshments. The seat was very thin and generally uncomfortable. I would not use them again though the crew were very nice.
Air Canada is the worst but the only option for my route
Overall, a good experience. The crew were not as friendly/helpful on my flight from Toronto to Nashville, but they were nice enough. I asked for a coffee about 45 min before landing, the flight attendant acted put out at the request.. apparently, they forgot about it and when I asked again they said it was too late. It was the only thing I asked for on the flight. Needless to say, it bugged me.
Horrible. Sat at the gate in the plane for 2.5hrs.
Kind and accommodating staff. Comfy seats. Plenty of leg and luggage room.
Terrible. Flight delayed 3 hrs. 3 gate changes. Flight crew bored/unmotivated/churlish. Passengers encouraged to check carry-on bags, then long delay waiting for ANY to arrive at carousel , even though airport was quiet.
Bad again. I fly a lot and half my flights with air Canada are delayed. This one got delayed 4 hours.
