Flight was fine, it was on-time and was not cancelled which is very good. However the small cabin bag was forced check-in although once I entered into the flight there was lot of space which would have accomodated 10 such bags. Moreover this caused delay on arrival of my bag due to which I missed my booked cab and had to wait for another 20 minutes before the next taxi (Uber) arrived.
Not up to Delta standards. Flight attendant in FC seemed more about just going through the motions than providing friendly customer service. Efficient but mechanical. Never smiled. Never acknowledged pleasantries. Never offered to hang my suit jacket. Just did her tasks. Fine, but not an optimal customer experience. .
Surprisingly the coffee was pretty good and they had a gluten free bar handy!
Delta exceeded my expectations! I am beyond satisfied. Thank you!
Noting this only because it’s so unusual for delta: this was just an uncomfortable flight. The jet ridge was too hot and the plane wasn’t any better. By the time we got off the ground the AC was on but for such a short flight it was almost too late.
1) It was extremely hot in the cabin. All the passengers were sweating and it almost became suffocating 2) It was a 50 min flight but there was no service. How can a 50 minute flight not have any drink/snack service?
I thought the service was very nice and pleasant. There were no hiccups and no issues so overall a good experience.
Average seat comfort, a drink and chips were provided, early boarding because we checked a carryon at the gate was nice. Ticket pricing shenanigans, including fees to pick a seat, check a bag, and get food onboard - evidence the industry is reinvigorating last century’s strategies- destroys the experience before one ever arrives at the airport. It’s difficult to recognize any value or sustain loyalty in the end-to-end process making air travel more drudgery than pleasure.
It was beautiful easy and smooth experience. Thank you. Will definitely get Delta for my next travel.
Ran out of my choice of main course in BClass. Kind of weird combo for substitute.
They were fast and I like how they used to entertainment system to play video about the safety.
We Left Calgary 1/2 hour late and that made for a tight connection in Denver. After arriving everything was done to help us make our connection. That was a great effort. Thank You United
Plane 3 hours late. Missed connection. No help from gate staff. App horrible. Lost connection repeatedly. No service desk. Finally got help from young girl driving cart.
Horrible; seating was atrocious - inadequate leg room and seat width tight even for a small individual. Profits shouldn’t be everything!
I flew basic economy, so it was what I expected. Crew was nice though, and flight was quick. Would recommend for flights under 6 hours, otherwise would upgrade to something with more leg room.
Airline staff was good the checkin process was ok but the plane itself was very bad the comfort was worst it was worst and the most stiff 5 hours of my life i felt claustrophobic
Calgary desperately needs a star alliance lounge in the transborder area for United.
Leg room was lacking. Legs crammed into seat in front.
Flight was delayed but reasonable notice and communication was always there for the passengers.
I think it would have been better to get a heads up to download the app before getting on the plane as I only had wifi in the airport and didn’t realize the plane was an older one. Maybe a little more communication before hand would be lovely. The seats as always were crammed and uncomfortable and trying to convince people to spend an extra 150 so that we have an extra foot of leg room was less then ideal.
Always a pleasure to fly with WestJet. I am however frustrated about the rising costs. We have started to resort to Ultra Basic fares to afford but really missing the extra bag but too costly.
The crew were all helpful, kind, and effective. There could have been more space under the seats.
I'm so frustrated my flight was canceled they give flight on August 5 which is not sure. Its was big mistake I booked my ticket from kayak.
Despite travelling ultra basic for the first time due to such increased rates we both managed with one bag each. Even boarding last wasn’t SO bad.
Flight was early. That’s the only positive I can share. I paid for wifi on the flight and it didn’t allow me to use any streaming services so it was a waste of $20. West Jet also lost my ski equipment on my way to a ski vacation. They told me it would be delivered to the hotel as soon as it arrived at the airport. It was never delivered. I had to pick it up at the airport on my way home. I am completely disgusted with my experience on west jet
I was seated near a "stinky" person. That's not the fault of Westjet🙁😶🌫️
my carry-on bag was delayed and I did not receive it until the day of my return at the airport. This delay caused me significant inconvenience, as I did not have access to my personal belongings for the duration of my trip. I had expected to rely on my carry-on items, and being without them negatively impacted my travel experience.
Technology issues at the bag-check counter caused a delay, and we were unable to check out our bags, ultimately missing our flight. They offered no assistance other than telling us to book another flight out of Calgary. We arrived with plenty of time; if there hadn't been an issue with the kiosk and the length of the lines due to the technical issues, we could have made it home.
Worst check in and bag drop off experience. Staff were incredibly rude given that it’s the WestJet system that is faulty.
The staff at the airport and on the plane were wonderful I especially wanna acknowledge the staff who boarded us at the Calgary airport. The women who helped us board at the airport were incredible… they were so kind and sweet…I very happy with WestJet and I am hoping I can fly more often to Canada.
Snacks and drinks should be served together and air hostess was not supportive with no smile which was kind of disappointing.
My experience was good with United too But only not so good thing was that at Calgary airport I was not given lounge access despite of flying business. Aspire lounge denied it to me, which was unfair I feel
Pros: The airplane was new and had in-flight entertainment (tablet behind seats) with new movies instead of watching on personal devices. Cons: the flight time was changed without informing us. When I booked the flight, the time was 13:30pm (also in the email confirmation). However, when I reached the airport, the time was conveniently changed to 14:55pm. When I asked at the counter, they said the flight always took off at this time. The booking was made by Air Canada, but the flight was operated by United.
United did not permit online check-in from home as document scans were not getting uploaded. This should be fixed their app
Flights delayed over 4 hours with no compensation. No agents at counters to assist with re-booking.
It took 5 hour to get a crew to D Ice the plan. We had to sit on the runway for 5 hrs. in Calgary. It snows most of the winter. No proactive plan. In addition, after 3 calls to customer service they couldn't figure out how to have my wife and myself sit together on her birthday weekend. Everybody kept passing the buck. No decision from customer service, luggage drop off or check in team. The experience was a complete mess! I don't think we'll ever fly on this airline again.
The wifi I paid for did not work. The seats are tight.
There were no free snacks…little pretzel bag or cookies like we had on our flight out.
We culd not check in ovr the inrnt since e did not have the unied airlns boing efence Tis is alays a issue when boing coe shae flits witstr allince
They could have served at least some cookies with coffee or tea or juice.
The airline was small and the seats were not comfortable to sit in for that length of time.
Overall, really good experience, on time and the comfort was there. Wi-Fi was easy to connect
Flight was delayed 5 hours only to be cancelled at 1:30am. I did not get on the rescheduled flight because of worry it would be delayed (which it was). I needed to drive home. Horrible.
They delayed my flight 6 hours and gave me $12 for food that I couldn't use it anywhere.
My seat was defective. The suppor was broken under the cushion so I road on metal for 4 hours
AA changes gates constantly at DFW. I got 5 or 6 gate changes. Fortunately the last few were all in the same terminal. I know DFW so it is not a big deal for me but it is a bit disturbing.
It was OK, but it was delayed about an hour, and my luggage didn't arrive till about an hour and a half after the flight
They cancelled my flight and downgraded me to economy and only gave me $250 for the downgrade
They kept posting delaying flight due to maintenance issues from incoming arrival flight since 10am, the flight is supposed to depart at 3:45pm, after kept delay until 12am, they finally said it’s canceled. What were they doing for the last 13 hours? After 2am, they still don’t find hotel where we can stay. terrible experience!
Room on aircraft was nice main cabin. Interaction with cabin crew could of been nicer....only seen them once
