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Pros: "Seats are way more comfortable than other flight companies"
Cons: "Crew could have been more patient"

Pros: "Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned."
Cons: "A different airline"

Cons: "Leave on time. Offer more snacks"

Pros: "Me gusto el trato de las azafatas y la comida estuvo muy buena!!"
Cons: "Deben mejorar la comodidad de los asientos"

Cons: "Boarding process was in fact dangerous, with people corralled into small spaces without letting them out on the other end. We felt claustrophobic, crushed, and at one point people were even having to jump over the escalator to the bus loading area because there was too much crowding. Dangerous"

Cons: "Ok, it's TAP, it's a bargain, but the "breakfast" was a pitiful piece of meat on a stale piece of bread"

Pros: "We missed the flight by five minutes do to our connecting flight being late. We had mechanical issues, weather delays and an aborted landing in Miami."
Cons: "Tap would not roll us over for the next day. We had executive tickets in business class. They wanted 3000.00 dollars each for the flight."

Pros: "Crew was nice."
Cons: "My family wasn't given a choice on the meal they were given which was hard because most of them don't eat fish (it was codfish). One of the flights was delayed 2 hrs & then didn't take off for 40 mins after the two hours because boarding wasn't started til 10 mins before it was scheduled to takeoff"

Pros: "Clean & ready"
Cons: "Entertainment options"

Pros: "On time, very polite."

Pros: "Very friendly crew, nice plane"
Cons: "Very expensive extras like seats and luggage"

Cons: "Gate location information delayed until last minute!"

Pros: "We really enjoyed TAP Air Portugal and expect to fly with them again. Comfortable seats, pillow, blanket, and MEALS! Good ones with actual silver! USB charging port at every seat, with a good selection of movies. Great airline for a great price!"

Pros: "on time, food"
Cons: "I asked male attendant for pillow and blanket , he said no!!!!!!!!!!! foot rest would not stay in upright position, I could not remove remote from back of chair, outlet for headphones was broke."

Pros: "on time, food was good"
Cons: "seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping."

Cons: "The moment to enter to the airplane needs to be more organized. The food served was terrible. No air conditioning during the time we were waiting inside the airplane."

Cons: "Passport control in Lisbon was awful and many people missed their flight in spite of them being made aware of the issue."

Cons: "Dinner (entree, salad, shrimp appetizer, roll, and flan) and breakfast (fruit,croissant, roll,meat, cheese) were delicious -- but left us stuffed.Outstanding service. Milk or creme with coffee would have been nice."

Pros: "Flight went smoothly overall. Decent leg room. Food was good. We left ontime"
Cons: "The temperature control in the cabin was poor. Too warm for my liking and no personal air vents. Also their was a passenger behind me who incessantly kicked at my seat each time I tried to recline."

Pros: "Much better than I expected, will fly again with pleasure."

Pros: "Surprised and delighted to be served a tasty sandwich and fruit drink plus glass of wine on a 3 pm 2 + hr flight from Lisbon to London"
Cons: "Seats uncomfortable"

Pros: "On time!"
Cons: "That I had to pay for my check in bag on my return trip. Was told the ticket I booked didn't include check in bags. Whan my trip going to Portugal on Azores Airlines did. Someone shout step in and change this practice. Very confusing for the traveler"

Cons: "Bad experience with charged"

Cons: "Horrible Terrible airline Tap"

Pros: "Great experience overall. The food was good and great selection of movies and TV shows."

Cons: "Flight was late which seems to be a standard with TAP."

Cons: "Not getting new business configuration"

Cons: "Tap changed the times on my original flight from Portugal to Rome then changed the times from my first flight from Boston to Portugal making it impossible to connect from Portugal to Rome.both flights were tap airlines. We were charged 462.00 extra to take the next flight out 3hours later. We were charged twice for the same flight from Portugal to Rome. It was not our fault that we could not connect in Portugal, every other airlines would make resonable accommodations with out any extra charge. We both feel cheated by tap airlines and it made our vacation very stressful trying to resolve the double charge. It has not been resolved as of yet and we our very disappointed on how we were treated. can’t get anything other than the blame being passed around."

Pros: "It was a cheap way to get to Lisbon with no frills."
Cons: "The boarding process was a mess with everyone waiting in front of the gate starting 10 minutes or so before the boarding time. The seats didn't recline at all."

Pros: "Food snack was okay. Flight attendants were polite."
Cons: "Gates were switched with no notification. Sat on the tarmac for 45 minutes before takeoff apparently waiting foR the little truck to tow us to the runway. The seats are incredibly short in length, zero room for a 6’3” person. I was terribly scrunched up and uncomfortable. Knees are raw from rubbing the back of the seat in front of me. I’ll be watching flights to be sure I never take this model of plane again or chooses another airline."

Cons: "Inbound flight - flight got canceled from Budapest - after calling the airline and waiting in the line the 2 first lady I was talking to put me on hold and never got back to me, the 3rd lady had no idea why the flight got canceled except it was for emergency. She said next flight would be 2 days later - after calling the insurance I booked for the flight, they didn't want to reimburse for the interruption because the airline could not explain why it got canceled and i should prove that the flight was canceled - after being 6h on the phone with airline and insurance and waiting line had to hang of without solution. I had to purchase a new ticket from another airline to be able to fly on the same day back to Miami. - after arriving at the airport next morning for the other flight it turns out that Tap Portugal booked me to British Airways but they have not send me a notification email about it, so if I do not ask at the counter for Tap Portugal for the paperwork for the insurance I would never find out that i got a new flight and i would have miss it and the insurance would have never pay for it. With the new ticket i had to purchase, my travel with Tap Portugal cost me on the end around $3000, and I do not have that much money for a ticket at all, now I have a financial trouble. Thanks, never again."

Cons: "We left 45 minutes late for a 3 am flight. In the middle of the night the priority is sleeping but we were awakened for food service at 5 am. Worst breakfast I’ve ever had too."

Cons: "This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime. One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London. Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!"

Pros: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Cons: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."

Cons: "my luggage was opened somewhere along the way. My gift for my child was stolen. Ugly ! Very ugly !! I got home, I unzipped my bag and I do not have a pair of sneakers that were a gift for my baby and some other sweets, my luggage was half empty! The face of my disappointed kid broke my soul, that should not have happened."

Pros: "The food and entertainment was good. We got into the plane ver quickly and we were seated towards the front"
Cons: "I have been flying for a while but it is so difficult to find out what fare class you have. the website is not helpful with bag check in information. $90 is way too much to check in a bag especially for an international flight the line at Lisbon for passports is way too long"

Pros: "I love flying TAP because I love having extended layovers in Lisbon. Lisbon itself, including the airport, is easy to navigate. The food is great and the culture and architecture is gorgeous. For shorter trips TAP doesn't have as many amenities as other airlines, but on this trip the typical video screens with movies, music, etc. was available."
Cons: "In this particular flight there was a male airline attendant who was fabulous and who could speak many languages, including German. I noticed the other airline attendants seemed to be giving him a really hard time and weren't friendly at all. In fact, I rang a bell to ask for attendant help at one point and no one came to help. I was just a seat back from the area where the helpful airline attendant was available. I think that overall TAP flight staff could be a bit more open to being friendly. However, on the ground in Lisbon I've found the staff to be amazingly helpful."

Cons: "Flight was delighted and service staff was slow"

Pros: "Food, seats, flight attendants & in flight entertainment were all very good."

Cons: "Same as inbound flight"

Pros: "The on-board entertainment was decent, as they had pretty recent films available to view. The on-flight attendants were very friendly and professional."
Cons: "I'm an average sized skinny male (5'11"/ 180 cm), and I almost literally couldn't fit in my seat. These airlines are doing everything save on costs by jamming as many people as possible onto an aircraft...this makes for a terribly uncomfortable 12hr long red-eye flight. The food was mediocre at best (my gf actually got sick from it), and the boarding process was anything but organized, allowing anyone to board at any given time. It was very hectic and took far too long."

Pros: "Very quick and efficient"
Cons: "Carryin size is so small for the airline"

Pros: "Price"
Cons: "Wait for boarding"

Pros: "Crew were very friendly, planes are in good condition, meals were served, luggage arrived safely, flights were on time."
Cons: "I was put on standby for both legs due to the flights being overbooked. No entertainment provided. Poor communication from ground staff"

Pros: "Crew was pleasant"
Cons: "Uncomfortable seats. No high headrest for a quickie nap. Non organized boarding from bus to tarmac which left me having to put my personal belongings 22 rows BEHIND me!"

Pros: "Nothing was to like."
Cons: "The men who were working the boarding were absolute brutes. Rude, hostile, completely unprofessional. Treated many people horribly and then acted smugly upon boarding."

Pros: "Everything ran as expected or better. Great plane, crew, entertainment, and food. We will definitely fly TAP again."

Pros: "Crew was great"
Cons: "Not much it was ok"

Pros: "Service was excellent, amazing airline."

Pros: "Very courteous staff. High quality in-flight meals."
Cons: "All great!"

Pros: "I didn't get the fast track invitation while I am a gold member"

Pros: "Boarding was late but fast. Dinner was good. Seating space was fine"
Cons: "Your staff seemed serious and competent but not friendly."

Cons: "Long delays leaving NY JFK and leaving Casablanca (waiting for passengers on a connecting flight) and after landing at JFK. This makes it a very long day returning to NYC. Everything else was excellent (crew, equipment, entertainment, food)."

Pros: "Comfortable business class & very responsive airplane staff."
Cons: "Royal Air Maroc flight boarding was poor with delayed departure due to “loading of bags as per airline announcement."

Pros: "nothing! Very poor service"
Cons: "Have special help for large families especially with young children. Most airlines anticipate large families’ arrival and keep a golf car at the gate to help them. Your company is careless, callus. In addition i lost 3 luggages"

Cons: "Too much focus on business class and 1/2 hour delay"

Cons: "We could have had regular updates on why our flight was delayed so long"

Pros: "Nothing was very good."
Cons: "Long delay for taking off, probably because of the late arrival of my first flight. This whole airline must just always be an hour late. My bag didn’t make it to Miami, I have no idea what continent it’s even on."

Pros: "Amazing cabin crew"
Cons: "Not waiting forever"

Cons: "There was nothing about the trip to like. I still have not made it to Agadir. The flight in Denver was delayed two hours, causing my family to miss all connections. This I turn required me to fork out $1000 additional to make it to my final destination."

Pros: "Flights were on time, boarding was smooth and there was enough legroom."
Cons: "The selection of movies and TV-shows was comparably small."

Pros: "Flight was okay for a 2 hour distance."
Cons: "Why bothering having an in-flight Sky-RAM Player app if it never works. Tried to connect ALL FLIGHT but no chance"

Pros: "Nothing"
Cons: "They didnt bring my bag from Dubai i had to stay 1 day without clothes"

Cons: "TVs did not work, no wifi available. Seats were cramped and staff was rude."

Pros: "Short flight"
Cons: "Bus to plane; disorganized boarding process. Counted heads numerous times; checked boarding pass three times."

Pros: "The flight out of JFK to Casablanca was on time and checking in was extremely fast. We flew out and arrived early. The plane itself was very clean and organized, and was mostly empty, giving me enough space to have two seats for myself."
Cons: "The entertainment center (screen) stopped an hour before the plane landed. I was in the middle of watching The Greatest Showman, so that was pretty rude. Other than that it was great."

Pros: "Crew was friendly and efficient. Seats and food were fine. Flight was smooth and on schedule.. Generous free checked baggage. Rare today!"
Cons: "Boarding was a bit chaotic with passengers made to wait in the jcorridor for 10-15 minutes until boarding continued. Board when the bus is waiting and plane doors are open! On board my 787 flight, the tray tables were very hard to close, the entertainment system didn’t work, and the bathroom, while not filthy, could have been a little cleaner."

Cons: "Error with the name and not permitted to travel and not refundable. So I am really upset to say the least."

Cons: "Delayed flight as they waited their passenger from Barcelona to arrive. Total chaos at baggage claim"

Pros: "The plane was cleaner and the seats were more comfortable than my NYC --> Casablanca flight."
Cons: "No vegetarian option (I travel a lot, and I've never encountered this!). But, given that the flight was so short, this didn't matter much to me."

Pros: "Good movie options"
Cons: "Awful food, slow service"

Pros: "Friendly staff"

Pros: "It got me safely to Casablanca"
Cons: "Very small aircraft, no space and filled to capacity. Could not even get up to walk and stretch, essential for such a long flight. Very uncomfortable. My entertainment system did not work, staff tried rebooting, still didn't work. Their answer? Go to another seat, BUT the plane was full. NOT HELPFUL."

Pros: "Crew."
Cons: "Everything else"

Pros: "This flight was pretty short."
Cons: "The flight was at an ungodly hour and extremely uncomfortable. I couldn't lean back because my seat was touching the knees of the man behind me. There was probably in flight entertainment for devices, but not seat back. The food was kind of gross: there appeared to be some very tough chicken in my beef."

Cons: "the flight was delayed for 2 hours,"

Cons: "late boarding. no info for reason for late departure offered. crew on the counter rude"

Cons: "They canceled my flight forcing me to leave my vacation a day early with not even a 24 hrs notice. This resulted in me losing out on money that I had already spent on tickets, the place we were staying, parking my car etc."

Pros: "New airplane. Great service. Great Food. Ontime."

Pros: "A few extra seats...."
Cons: "Which were needed since multiple tv screens didn't work, floors were wet from cleaning etc. when you ask for water, they tell you to get it yourself. We taxied for over 40 minutes. Really rough landing!!!!!"

Pros: "Very good"
Cons: "Nice"

Cons: "Was not given meal requested"

Pros: "COnnecting flight from Casablanca to JFK was great. First flight from AMS to Casablanca was not great. The plane was dirty and it smelled. Also, I was not provided the vegetarian meal I requested so I did not eat that occurred on both flights so I ate candy for 12 hours. Not cool"
Cons: "Was not given meal requested"

Pros: "No foods"

Pros: "New and comfortable 787 plane; loading was very efficient"
Cons: "Limited selection of entertainment"

Cons: "luggage did not come through from my connecting flight. very disappointed."

Pros: "No much to like"
Cons: "Poor service and delays"

Cons: "They say they provide people with a lounge (salon) to rest in while in transit but the place has no clean toilets, and not Bligh seats to relax and be comfortable. The planes have no entertainment and I feel as though I was targeted and asked to move my seat 3 times before take off! Will not be flying Air Maroc anytime soon."

Pros: "Nothing."
Cons: "The flight didn't happen because they changed the time of the flight without notifying me. They left me crying, sick in airport with no hotel assistance. I technically came with plenty of time to make the new flight time but they were not helpful. I asked to be book a different route and they were unable to help me, the manager didn't show for 2 days and that was the person authorized to rebook me."

Pros: "Punctual leg of the trip."
Cons: "Disorganized boarding, old plane. Rude service."

Pros: "Nicer crew, good food with a choice of two different plates. Good assortment of entertainment. Newer plane and cleaner....."
Cons: "The sandwich served, also looked like has a old one."

Cons: "Pain et viennoiserie glacial."

Pros: "I was prepared for the worst after reading so many bad reviews but everything went smoothly. They got us seats together even though the flight was full, we got our bags on the plane so we wouldn't have to go through baggage claim, they provided a blanket and pillow and eye cover and the entertainment console worked well. Plane appeared to be pretty new. Yes the food was bad but no worse than pretty much every other economy flight I have been on."

Pros: "Horrible landing at TN airport, also no single note nor apology from pilot. Continue"

Cons: "Crew were rude and inappopriate Food was inedible Seating was uncomfortable Entertainment was nonexistent"

Pros: "Crew was not friendly or very welcoming."

Pros: "I like traveling in the dreamliners and was surprised that this airline used them. I have no complaints. Everything was great. Also, the price was fantastic from Nairobi to JFK."

Cons: "The lay over timd"

Pros: "The boarding process was efficient."
Cons: "The crew is not hospitable or accommodating."