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Pros: "Everything was on time considering the heavy Holidays travels."

Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."

Pros: "Seat extraordinarily comfortable"

Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"

Cons: "Food quality"

Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."

Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."

Cons: "Very uncomfortable and very cramped seating"

Cons: "The landing"

Pros: "On time,"
Cons: "WiFi didn't work."

Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."

Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."

Pros: "Friendly and attentive. Communicated well throughout the flight."
Cons: "Just uncomfortable on the tiny planes."

Cons: "Typical tight seating, aircraft showing age."

Cons: "The wifi signup process not seemless with Android."

Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"

Pros: "So frendly"
Cons: "Everything"

Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"

Cons: "Make seat available for two of us together not every one in a deferent row"

Pros: "Even thou flight was delayed we arrive at a decent time."

Pros: "No"
Cons: "No"

Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"

Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."

Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."

Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"

Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."

Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."

Cons: "KTerrible coffee. Tasted stale"

Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."

Cons: "Un necessary delays from start to baggage pickup"

Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."

Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."

Cons: "Bag was delayed and damaged"

Pros: "Nice crew"
Cons: "Old equipment"

Cons: "Packed like sardines; the seats are getting narrower and the seat pockets are ridiculously small."

Pros: "Crew was great!"
Cons: "Was really poor choice of food."

Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"

Pros: "Boarding was a breeze"
Cons: "N/A"

Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."

Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"

Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"

Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."

Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"

Cons: "The seats are hard although spacious for a 3 set row."

Pros: "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
Cons: "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."

Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."

Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"

Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"

Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."

Pros: "Uncomfortable seat. Super old aircraft. Wasn’t even given water"
Cons: "How about a sip of water atleast?"

Cons: "A delay of 28hrs is never positive. I haven’t been able to get my United points either since I was rerouted to SFO. When claiming them the system says that I never boarded the flight to EWR and completely ignore the YYZ - SFO flight. Mediocre overall."

Cons: "At the time at the gate did not allowed me even take my caryon bag with me, the staff was so rude an in an uncivilized manner start fighting with me ,I am a sinor person got very disrespected by your staff, I would like to bring a lawsuit against UA for what you did to me ,I wish an invitator from your office contantact me to explain everything,"

Pros: "Quick and easy flight, on and off the plane quickly."
Cons: "Small, cramped plane."

Cons: "Food was 100% carbohydrate. Not a trace of greens or protein. Our party was split up even though reservations were made long in advance. Codeshare on Air Canada"

Pros: "Quick flight - happy crew - United rocks!"
Cons: "Toronto Airport needs to get their act together. This is twice now that there were two Star Alliance flights to Denver at roughly the same time - United and Air Canada - miles apart in the terminal. Yet only the Air Canada one was on the flight board. I. Er half the flight walked to F64 and then had to run to F97. Shoddy."

Cons: "United just did not do it for us on either end of the trip. Miscommunication and 3 hour delays on this flight before we could board. The poor girl at the front desk had to take verbal abuse because the higher ups don't give her any truthful information t work with. Terrible."

Pros: "Smooth flight"

Cons: "If they know that the flight is about to delayed then they must wait for the passengers for connecting flights!"

Pros: "Ok"
Cons: "Cannot gauge if carry-on would fit into overhead No entertainment"

Cons: "The plane was very small and crammed"

Pros: "Fantastic service. Much obliged for everything"

Cons: "Horribly rude. She even cursed at another passenger."

Pros: "Toronto is a good place to Fly out. Much cheaper rates than small USA city like Rochester. Booked 1st class Tickets for about the same price coach. They have Customs to USA very well thought out."
Cons: "Very minor delay boarding, made up time in the air. Gate crew reassured that all connecting flights will be fine."

Pros: "I didn't like nothing"
Cons: "United needs to training your employees"

Pros: "Flight was on time and short in duration"
Cons: "Seats rows were narrow with just enough leg room. Very confining and uncomfortable. Our row did not recline as we were in front of the exit row. Luckily, the person in front of me did not recline their seat back."

Pros: "Good flight"
Cons: "2 Delays"

Pros: "The service staff was very friendly when they told me they were out of every food item I wanted."
Cons: "Lack of variety in snacks, foods and purchases on the plane."

Pros: "Flight was cold and they did not have blankets"

Cons: "Flight was delayed Before we boarded but then once we boarded we Sat for another hour."

Cons: "I don't fully understand why, but I was unable to get my boarding pass for my flight to Chicago from Toronto until I arrived in the Toronto airport. Toronto airport sequesters off international arrivals, so in an ideal world, I would have been able to go through security directly to into the U.S. terminal, bypassing Canada customs. However, the United desk that I needed to get my boarding pass from located just before security was unmanned. The very kind Air Canada attendant called for a representative multiple times, but after 45 minutes of waiting no one ever arrived to print my boarding pass for me. The Air Canada employee then gave up on any United staff showing up and suggested I try going through Canadian customs and checking in at the same departure desk travelers first entering the airport would go through and make sure to let them know how long I was waiting. The United employee I spoke with told me that I was impatient and should have continued waiting because now she didn't know what would happen with my checked bag and that I may well need to wait 2 hours more for that to get sorted out. I was rather surprised by her overly negative response and apparent threat. If I was irate or yelling that might have been warranted, but frankly, I was so tired from the international travel I didn't have the energy to fight with her. Regardless, I wish I had been more impatient, it was far easier to go through customs twice than I expected. I would have preferred to spend more time in the lounge inside the terminal than to stand by the United desk waiting for someone to arrive to print my boarding pass. At any rate, Canadian+US customs have it together; when I went through U.S. customs to get into the terminal they had the photo of my checked bag right there."

Pros: "Nothing"
Cons: "Everything"

Pros: "My complaint with United is twofold: extremely poor customer service and airport experience. First, the plane was delayed Then cancelled took customer service 50 minuets to rebooked on a new flight to sfo instead Sjc which is far away from my house & I paid for CAB!!"

Pros: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Cons: "Please read what I wrote above."

Pros: "The crew on this flight were really nice and helpful."

Cons: "They delayed my flight, so now I get back home really late. Thanks, United."

Pros: "Crew was friendly, boarding was easy."
Cons: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."

Pros: "I like that we landed."
Cons: "This box seems too small to fit it all in. It's United - underwhelmed as usual."

Cons: "Plane from Toronto to Denver could have been a bit bigger / nicer for that long a trip."

Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."

Pros: "Crew did the best they could"
Cons: "4 hour weather delay; missed all connecting flights; spent night in O'Hare; no food at night; no vegan food; got home 12 hours later than planned with little no sleep."

Cons: "Delayed departure"

Cons: "Seats are so narrow and uncomfortable. And we never pushed pack on time for all my flights"

Cons: "Incredible long walk passengers should be told when you have such a distance to walk. Passport sign in is not very user friendly should be a better scanner and easier questions they are confusing"

Pros: "Plane was on time"
Cons: "No food"

Cons: "They kept delaying this flight but not telling us. First it was delayed to 6:50; at 6:51 I asked whether it was further delayed and was told no, we were about to board. Five minutes later the screen said 7:15 (and later, 7:35); at no point was there any announcement about these further delays. They then stowed carry-on luggage below, so passengers lost access to any entertainment in their carry-on. There was no entertainment on board."

Pros: "Fantastic minus the fact this flight was canceled without any notification."
Cons: "I wasn't notified that my flight was cancelled until I tried to check in online a few hours before. Then I was booked on a terrible next day combination. I had to book with another carrier for $400. I missed out on time and money."

Cons: "3+ hour delay"

Pros: "Staff were helpful, the flight took off on time and the trip was smooth."
Cons: "No complaints on any front."

Pros: "I was pleasantly surprised when they announced those with large carry ons could get tagged and pick up at final destination."
Cons: "The distance between arriving gates and departure."

Pros: "Nothinng"
Cons: "Didn't hold our seats! Made it with ten minutes to spare, but sold our tickets when they could of called and said three passengers are on their way over!!!! Instead made a little more money!!!!"

Pros: "Plenty of leg room in first class."
Cons: "Paid for upgrade to first class for smoother flight with more leg room. Flight attendant whose job is to server first class customers avoided me entire flight looking the other way whenever she was passing, making it impossible to ask for anything. I ended up asking different flight attendant for glass of water."

Pros: "The flight crew was friendly and professional."
Cons: "We had to go to the special help counter to get our seat assignments changed so my wife and I could fly together. Then they attempted to charge us baggage fees because you didn't notify them that we used our United Explorer card. This also required me working with the gate agent to get priority boarding"

Pros: "Sitting in the flight on the Tarmac for over 2 hours is a terrible experience"

Pros: "Overall, the flight was OK. I would not write home and brag to my friends about it ..."
Cons: "There is good business between Toronto and Halifax; why must you use the smallest aircraft you can find? Use a larger aircraft and fly it fewer times per day."

Pros: "The"
Cons: "The flight is delayed four hours. When I booked the ticket, I booked with air canada, and I was assigned to a UA flight. And They didn't allow me to change to a ealier one coz my flight is with UA."

Pros: "This was a nonstop flight with Air Canada, in cooperation with United Airlines"
Cons: "A small plane, crowded and full, for a non stop, international flight. Obviously, United prefers to use the larger, more comfortable planes for flights through their hub in Chicago- which is always a hot mess!"

Pros: "A very typical flight."
Cons: "No complaints."

Pros: "The flight was short"
Cons: "We had to walk almost halfway to Newark just to get to the flight. It was outside on the Tarmac at the very very very end of the terminal, I've never seen anything like it before. We also left a travel folder in the seat back pocket containing important documents and a sealed envelope of 1000$ USD. We immediately called to retrieve it and at first were told to file a complaint online, no matter how many times we tried to tell them that time was of the essence in this situation. We also begged the united airlines personnel to speak with a manager and he wouldn't put one on the phone. In the end all they could tell us is that the folder "wasn't there""

Pros: "excellent aircraft, roomy, comfortable and clean. the flight attendants were very attentive but not pushy"
Cons: "very full flight ... tourist season?"