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The boarding process was going smoothly until the manager Bharti Singh insisted I check my duffle bag that fits under my seat. I travel with the duffle for this very reason. I know for a fact it fits under the seat. She was rude and aggressive, I was charged a check bag fee. She reminded me that I purchased a “basic”ticket. I fly Air Canada more then ten times a year and have spent thousands of dollars on tickets with Air Canada. Once the boarding closed there were many empty overhead bins. The airplane was an old, with no entertainment. The flight attendants were not pleasant, no smiles, not even friendly with each other. Over-all, seemed miserable. I fly all the time and have never experienced a flight crew so unpleasant. This was the worst flight I’ve ever had. If I didn’t have to fly Air Canada I would not use them again.

flight was full and no chance of getting a better sit. other than that. it was ok.

The flight was packed solid which shouldn’t be a problem, but when you realize that if you are over 5’7” tall there is no room to do anything but sit uptight it changes the perspective. Especially when you are in a seat that doesn’t even recline. Those seats should warrant a discount really. It’s preposterous that you have yo pay an extra $60ish to get 10cm more leg room but have to pay the same price as everyone else when you have seemingly less leg room and can’t even put your seat back the wee bit everyone else can. Offer them at a discount on booking even. I know tons of travelling kids/young people who wouldn’t mind sitting like that for five hours if a nice discount was offered. The staff was lovely and the touchdown was stellar but the extreme close quarters is what has me pondering another means of travel whenever possible.

It was a good flight and we arrived on time, plane was clean.

$4 for headphones to use the multimedia system, games that are boring.....small oat bar as a snack....Porter has better snacks and entertainment

I didn't like that they wanted extra money to watch a movie on the other airlines it's free that I use anyway

The flight was fine. Long wait at security and for wheelchair. Got to gate about 5 minutes before boarding

nothing at all. no headset for 5hrs to watch the entertainment, no snack

Disappointing flight experience! ✈️ A two-hour delay, insufficient food and drinks, terrible cabin crew, and poor service overall. No toothbrushes or toothpaste provided for a long-haul flight — absolutely unacceptable! Compared with Japan Airlines, the difference in service quality is unbelievable. Overall, this experience was simply not good enough.

They put us on stand by even though we booked it on the air Canada website and had seats picked so that sucked. Flight was awesome nice having a free beer and a movie

This may have been the hottest cabin temperatures I have experienced on any flight prior to take off lasting for approximately 30 minutes. I am not typically one to complain but I was genuinely worried about the health of several passengers on the flight due to the extreme temperatures including a small toddler.

I got bumped by Qantas to American Airlines incurring a 6 hr layover at lax. I was not happy

Air conditioning was out for about 15 minutes that made it uncomfortable. WiFi went out halfway into the flight. Flight was about 45 minutes late.

Delayed due to weather in Dallas (arriving flight arrived late), then boarded the plane only to deboard immediately afterwards, tire needed to be replaced. Flight supposed to depart at 6:15pm but departed at 9:35pm.

Meals were not so good. Snack between the meals was very bad. Like Japan Airlines, they could eliminate the snack and make the second meal much better.

Baggage allowances are terrible and the experience of only being allowed one bag and paying so much to take sporting equipment to a known ski area should be addressed.

The flight was on time and crew were nice, seats were tight and there was entertainment available

Good service, friendly staff. Food was average for airlines and the seats were small.

Didnt realize i had bought a seat that couldnt recline. Not horrible as it was very short flight.

Typically, I am always impressed with American personnel. These you run into the rude old hags that are still around. I can tell over my 40 years of flying with them, they have made strides in improving their attitudes.