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My flight got Delayed due to the airline. The attending Crewe in Montreal were not super helpful and I arrived 13 1/2 hours late from my original arrival time. Air Canada lost my luggage, they stated they booked me a hotel room overnight at no fee, however when I arrive to the hotel, there was no reservation. It also took me three different attempts to get the hotel, even covered by Air Canada as they were arguing that they were not responsible for this, despite it having been delayed due to the airline. Overall, the service was very very poor and what should’ve been a short five hour trip turned into a 13 1/2 hour saga with me, spending a night in a random airport overnight due to Air Canada’s errors, and searching for my luggage until 2 o’clock in the morning. I will never fly Air Canada again.

Air canada charged me for a carry on bag that I did not have.

Original flight was canceled by Air Canada and next day they re scheduled and paid by hotel and taxi cost, but it just so tired for waiting and I have some school exam that I couldn't prepare it at all.

Advertised as free carry on bag for international flights and then I had to pay both ways.

Check-in was quick and efficient, the flights were smooth and comfortable and the food was fairly tasty. Eating beans while in a tin can in the sky is not necessarily the best choice. Our luggage came quickly and easily.

The old business class seat was fine but screens were disconnected with stickers on them telling pax to use their own devices. Disappointing.

Kept me waiting for hours with the excuse of aircraft needed to cool down and then cancelled.

Well I had insisted to be put on standby because I knew there was one seat so there should have been another. There was, seat 36AC for both of us, the last row in the plane that does not recline nor does it have any room in the overhead bin because of plane necessities. The bathroom right behind so a line up with people's bums on your arm rests, etc. We were happy to get a flight earlier because of the missed connection, but we saw flight people who were sitting in customer seats and I felt we should have been seated there and they should have been put in the back. Plus the stewardesses were wearing so much perfume, I had to hold my nose because of a severe allergy to perfume.

The trip was very smooth; the seat was quite comfortable, and the food was excellent and tasty.

I was notified 8 hours before that my flight was cancelled due to mechanical issues and they would let me know when they put me on a new flight. Didn’t hear back for 6 hours and was never notified and had to log into the app to find out I was put on a new flight. First time flying with air Canada and won’t fly with them again.