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My main issue is that I paid approximately CAD 200 to select four seats for the first flight. However, when I arrived at the check-in counter, I was told that the seats had not been assigned, and my family was relocated to the last row of the plane. I was traveling with two young children, ages two and six, which made the situation especially frustrating. I paid for a service that I did not receive, yet Alaska Airlines did not offer any refund or reasonable solution. I am extremely disappointed with how this was handled and will not fly with Alaska Airlines again.

The whole staff was amazing. Courteous and so helpful. Smiling all the time.

Excellent flights. On time. Good service. Better than expected food. Comfortable seats. Too much dependent on personal phones for information and entertainment.

Made up time on a late flight and made the connection

The flight was fantastic. All the crew staff were wonderful. Everyone was so friendly and they went out of their way to help make it such an enjoyable flight! I think on such a long flight there should have been some food given. Even cheese and crackers and maybe some cookies!

Both of my planes were delayed which is less than ideal but it's alright, unsurprising with very small flights.

Upgrading from premium class to first class caused me to almost miss my seat on the flight. The system “un checked me in”. So I not only lost my first class seat, but my premium seat too so I alsmot didn’t have a seat on the plane. The app did not let me know as it was showing my seat assignment all the way up until boarding began. This exact same thing happened to another passenger. And to top it off, I now have to jump through hoops to get my refund. Awful experience with Alaska, I don’t intend to fly with AA again unless there are no other options.

Very satisfied with the trip, using Kayak and Alaska Airlines.

How can we get assigned an A seat when booking a flight ?

I never made this flight because Alaska air is terrible. Delays for no reason and then won't take care of their customers.