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Pros: Great trip!

Pros: Great crew easy flight.

Cons: Cannot think of anything to improve.

Cons: Mostly, everything.

Pros: inflight entertainment

Pros: I eventually got where I was going

Cons: Everything? Every single flight was canceled or delayed with really weak excuses. Really shameful customer service too.

Pros: The crew was polite and helpful

Cons: The food was very average

Cons: Late crew. Slow to depart added to delay. Arrival blocked by equipment in the gate, so we waited to get access to the terminal. 20 min after gate arrival, still no bags. Then one truck of luggage on the announced carousel and then...nothing. Secretly, the remaining bags were appearing on a differen

Pros: 787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about.

Cons: The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket.

Pros: Great crew easy flight.

Cons: Cannot think of anything to improve.

Cons: Tuve un problema en carretera y llegué un poco tarde me dijeron que solo podía viajar pero sin equipaje y así no puedo viajar ahora me dicen que tengo que pagar penalidad que son $380.00 y eso es inaceptable porque yo me hice presente al aeropuerto. He viajado en otras aerolíneas como United

Pros: crew was great

Cons: inflight entertainment was sorely lacking

Pros: The crew was amazing and all super confortable

Cons: All is good