I didn't have any problems during my flight. My main issue is with airlines in general, they keep offering less and less every year, AirTransat is no different.
i was not able to take my flight because the information i needed to book my dog correctly was not provided
We are a senior couple (70+) and chose emergency exit seats so we would have 2 seats together and neither of us had to sit in a middle seat. My husband is type 1 diabetic on an insulin pump and I monitor his blood sugar levels. I am 5'9" and 250 lbs and found the seats extremely uncomfortable. Toward the end of the flight I developed diarrhea which lasted a full 24 hours.
I was very nice to arrive earlier than scheduled. Very much appreciated. No issues with flight. All was good.
The on-board crew were professional and friendly and made the trip feel like we were taken care of well. The gate for the flight departure changed three times...not great but not terrible. Considering it was the day of the New Jalisco Cartel mayhem, we can't really complain.
We were treated well by the staff at the airport and on board aircraft. Delay was uncontrollable due to the weather. Had to wait for another gate as we were late landing in Fort Lauderdale.
I was supose to have a carrey on incluided for each passenger and they made me paid 75$ each at the gate.
Great crew and entertaining Captain. Seats were not what we had expected based on my booking but things worked out in the end. Of course, like all airlines these days not enough leg or elbow room.
The entertainment system was down; food by purchase only; several people did not receive their luggage. No one answers at the local office or online about the luggage.
The Turkish was good . I had a problem with air Transat terrible experience for me
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
They lost my bag and I still haven’t received it yet
They lost my bag and I still have not received it
Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
Not consistent with the food quality (I mean taste not freshness)
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
I didn’t have any food but my Prosecco hit the spot. We left on time and the crew was friendly.
The pricing was split into an ultra basic fare with a comfort seat upgrade. This is misleading. Never were we shown an ultra basic fare. What this did because the fare category was ultra basic we could not bid on an upgrade first class seat. All e mails from WestJet were for ultra basic category with my wife and I upset as we could not confirm this with anyone from your firm.The check in counter were not going to allow our carry on but after some checking saw we had ultra basic and a comfort seat upgrade. They could not figure out how this was done. Now we have to go through this again at the gate in Mexico. Unless I missed it - please let customers know the billing in future. Respectfully. Gary & Nancy Moughtin
Flight didn’t happen because both my connections were lost and Toronto wouldn’t let me board. I was checked in to all 3 flights at the check-in fest in Dublin.
The flight didn’t happen because they apparently lost my check in and wouldn’t let me board.
Access to movies was rather confusing. Apart from that, I have no complaints.
I wasn’t able to book or pay for a seat and they forgot to check me in for my third flight so I spent 24 hours in Toronto waiting for another one.
I wasn’t checked in for the third leg of my flight, my bag was checked through to Dublin but when I went to the gate in Toronto they said I wasn’t on the flight and had given my seat away. I had to wait 24 hours for another flight and instead on the one I had booked it was now 2 flights.
Flight was delayed for 5hours. Food vouchers just aren’t good enough
The agents at the Kelowna YLW airport were really grumpy. Same with oversized baggage person. Staff on the plane were great.
Flight was early. That’s the only positive I can share. I paid for wifi on the flight and it didn’t allow me to use any streaming services so it was a waste of $20. West Jet also lost my ski equipment on my way to a ski vacation. They told me it would be delivered to the hotel as soon as it arrived at the airport. It was never delivered. I had to pick it up at the airport on my way home. I am completely disgusted with my experience on west jet
Baggage check is an aggravation. We had four 4 bags, if a bag is just .10 of a kilo you cannot check it on AC self baggage check. It is not possible to check the weight of the bag at the self checking. Should you check a bag that is under the limit it will go right through and you can’t get it back to redistribute weight from a heavier bag.
I cannot think how they could put more seats together but they did. So elbow to elbow leg to leg for these long journeys they should consider leg space at least. Since they did not offer to check people's carry one space was tight and if you did not get on first people used your assigned overhead storage so now your doing these same to another. Cascading inconvenience.
Despite exit row seating, which gave leg room, seating was so narrow, the next passenger spilled over onto my seat. WiFi did not work.
It was okay. The seating didn’t give you much space especially when you book a premium. It was still pretty close. The seats had no screens which was a disappointment. The crew was awesome though. Again I wish the wait between families with children boarding and general boarding was a little longer to give families some time to get situated especially those bringing a stroller like myself or for solo parents travelling like myself who has to do everything. The time between boarding zones especially with chilling is so short, I had to gate check my stroller and did not have enough time to pull it down and transport my luggage inside all while having my infant strapped to me or to even ask a flight attendant to assist as they’re busy with the the general boarding going on
Complimentary food options could be better. There should be a little wait between people boarding with children under 6 and the rest of the boarding. There isn’t enough time to get yourself situated before take off.
Flight itself was not bad at all. However: my checked bag (checked in Calgary) did not make it onto this flight as I found out after I landed at EWR. I still don't have it but it appears that it is on its way to me.
I was tired enough to fall asleep soon after takeoff and slept until "we are starting our descent to Toronto" announcement. That's not bad at all.
Very tight seats - no legroom at all, very tight to the person in front of you. If you have basic fare, you are loading zone 6 regardless of where you are sitting in the plane - meaning even as a middle aisle person at the front of the plane, I had to get people to get up and let me in as they had boarded earlier. Having to pay for a carry on is criminal. I am a frequent flyer, and air Canada has now joined the list of other terrible North American Airlines.
The crew was amazing! I was a bit surprised and disappointed that there was not wifi available for personal use. The only thing I would change would be the seat cushions. They are not comfortable at all for long flights.
Flight and attendance were very good we had 2 hour delay that took the shine of it
Didn’t like having to pay fir food and bring extremely delayed in departure. We waited at the gate and on the plane for about 2 hours which made the 8 hour flight even longer. The meal service wasn’t for 4 hours and we were so hungry that we ate everything even though id was not great. They were polite but we were not happy with the clientele, who were coughing a lot and seemed entitled with many crying children. I am not anti children, I have a lot of my own but I don’t think it is good to subject them snd others to such a ling flight when they are ill.
The French bee web site kept telling me my luggage was free when trying to attempt to buy it 48 hours in advance. When i check in the price is now double and the site said because I didn’t pay for the luggage. Very disappointing when explaining that to their customer service and showing screen shots where there site said it was free therefore not allowing me to pre purchase. Seems scammy and I was surprised after showing them the screen shots they did not reimburse me for the double charge. I would have gladly paid $70 but 140 was insane seeing how I did everything I was supposed to and their site was at fault.
Excellent-boarding was quick and efficient, plenty of room in board. Friendly crew
Best price around. The food has gotten worse,,,might actually be better to board with one's own food... On time, professional staff at airport and on board.
I received an email and text message from French Bee less than 24 hours prior to my flight that there was a flight change. That flight change indicated that my flight had already left yet the message went out just under an hour before the new departure time. When calling French Bee staff (located in Texas so open at central time) they only said “sorry for the inconvenience “ and never offered or supplied information about a rebooking or what took place even when asked. They had a very blasé attitude about the entire situation. I had to buy a ticket on another airline because I was not told what was going on! A ticket to fly internationally on the same day!!!$$$$$$ so disappointing
The seating on my French Bee flight was exceedingly uncomfortable, resulting in significant discomfort. I experienced considerable pain in both my back and feet throughout the journey. food I would rate it below 0. Crew are professional. And most importantly we arrived safe.
Check in was in time. No free food. Not even water. Was asked to pay for water. Disgusting!
I know this is a stripped down airline but I didn’t expect it to be so difficult to avoid the “up charges.” I was naive when planning and checking in for my flight to Paris from Newark and they got me on the outrageous $90 in cabin carry on bag charge at the gate. But on my return flight I did everything possible to pay in advance (you have a short window to do this 48 hours before the flight departure) for that same in cabin bag so the charge would be $45 instead. It was not to be. In spite of a confirmation email that they had “added a service “ and the $45 carry on bag was accounted for, my boarding pass did not reflect that and I was charged the full amount at the gate. It adds insult to injury that the French Bee staff is gleeful when they are successfully working this nefarious up charging scam. They couldn’t care less about their customers. Very disappointed with this airline and will not be flying French Bee anytime in the future. Do NOT recommend.
Economy seats are too tight for a long haul flight. The meal was surprisingly good, though it was surprising to learn that even coffee and tea were extra pay. They also don’t distribute water regularly.
Overall impression - very bad. There is not even free water on the plane and the seats are so uncomfortable that after 7.5 hours of flight my back was just falling apart. Never pay extra for "Private" seats. It's just that part of the regular cabin is separated by curtains. This does not give any effect. Money for nothing.
