Flight sat on the tarmac for three hours Mechanical issue Power loss De-ice. Twice. Luggage never arrived.
Horrible they lost my luggage during the connect ! Specifically asked if they can prioritize it because I had Medication and post operation products in it now I am without !
On time, Nice staff. No long wait.
Flight was canceled and we were switched to a time I did not like. Then we were switched to a different airline. Then the flight was a little delayed.
Short flight, food and entertainment.. not an issue..
The entire boarding process was delayed by a half hour due to the ground crew not being present. The crew was occupied with getting coffee from Starbucks rather than getting on the plane on time. So the flight arrived almost an hour late in Montreal, making several connections virtually impossible. But Air Canada made up a different story in their updates to passengers. Plus there was no person there at the arrival gate to provide wheelchair assistance as promised.
Pros: "Crew is great!"
Cons: "Delay"
Pros: "seats were pretty cramped in economy"
Cons: "Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together."
Pros: "The staff are friendly"
Cons: "They didnt say any information to the passengers who had connecting flights. No one us that all passengers with connecting flight need to check out their luggages and check it in again. Now my luggage is lost.."
Pros: "Service Director n Business class was excellent"
Cons: "Ran out of the best meal option in Business Class..."
Pros: "Nothing"
Cons: "2 hour delay because of rain west jet and porter were on time but air canada delayed My seat was apparently broken had a window seat with no one else in my row and then I was placed ina Center seat although other options were open The attendant comes on the air and says they need to manually start the engine one by one because the electric start to make it easy was not working All and all not a pleasant experience at all"
Pros: "Crew is good. Friendly and helpful"
Cons: "Food is okay. Once hour later getting into the air but it seemed as if this was a Toronto Pearson airport issue as I'm always delayed out of Toronto"
Cons: "Bathrooms got very messy."
Pros: "Great Service."
Cons: "Nothing"
Pros: "We arrived alive."
Cons: "The water lines on the plane froze. The flights were delayed, but the staff still made us que up and stand in line for two hours."
Pros: "Plesant ride"
Cons: "Flight took longer to depart due to boarding and de-icing"
Pros: "The exact timing going and coming"
Cons: "After returning back and the airplane taxing on the ground it takes one hour to go out of the airport gate to my riding although I have no luggage"
Cons: "Food was terrible seats are small"
Pros: "That we arrived in Toronto and got to get off the plane."
Cons: "The flight was delayed several hours. The rows are way too close together to be remotely comfortable, and the seats themselves are tiny and barely recline. Being 5 months pregnant, I was uncomfortable the entire flight. The "entertainment" that you have to download an app for didn't work, and particularly stung knowing how much we paid for the flights, and that other airlines simply put a TV on the back of each seat that is easy to connect headphones and view. The food on our previous flight had been so terrible we didn't bother on this trip, but it looked equally awful. My husband was in the aisle seat and the flight attendant repeatedly and without warning hit him with the cart. The flight attendants varied in level of friendliness, but the ones in our row rushed through service, and did not give us the options the other row had (ice in drinks, veggie or meat options). All in all, it was kind of a terrible flight experience."
Pros: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Pros: "Help provided by the whole staff"
Pros: "Not a lot"
Cons: "Poor aircraft, uncomfortable seats, not recommended."
Pros: "Seats are quite comfortable. Flight was on time."
Cons: "Suitcase costs money. Food was ok. No headphones for entertainment. I felt it was like a low cost flght but we paid a regular price."
Pros: "They arrived on time. Not much else."
Cons: "Over 4 hour flight. No food (not even pretzels). A few old movies. Flight delay with no communication. I only noticed when I was checking in at the kiosk and noticed that my one hour layover was now a 5 minute layover. Rebooked. When I arrived at destination, no notice that next flight was delayed, even though it was over 3 hours late. Thought I only had 1 hour to go through US immigrations and customs. Ran to the other end of the airport to be on time. Aircraft wasn't even at airport and flight was over 3 hours late. They couldn't have posted that so we didn't have to run across the airport? Changed gates, but no announcement. One other flyer was looking at the board and called out to the group waiting that there was a gate change. Left Vancouver at 8:00 am, arrived in Boston at 1:30 am. Won't fly with Air Canada again."
Cons: "The plane was sitting at the gate for about an hour before we boarded (for a flight delayed by over an hour). Yet Air Canada didn't bother to go through the cabin and pick up garbage left in seat back pockets. The water in the washroom didn't work."
Pros: "Flight from Windsor to Toronto wa good. The connecting flight was cancelled and the next flights was over booked so we had to over night in Toronto. Then get up at 530 to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough."
Cons: "Our connecting flight from Toronto to Thunder Bay was cancelled. Then we had to get up at 530am to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough. And the last flight is over sold so we have to stay the night in Toronto. Then don't offer the 9pm flight. Passengers have other commitments in their life's. We don't need AC to just hold us over for the night because one of their flights is have empty."
Pros: "Air Canada sucks! Rip off artists. Service is poor and price gauging is rampant"
Pros: "Friendliness of stewardship."
Cons: "In flight entertainment didn't work in laptop and steward was not familiar enough with the app to troubleshoot the problem. Limited variety of entertainment. Bumpy flight even at landing. The airplane was making weird noises since the engine started. Food variety is also limited and very expensive for what you get"
Cons: "Same old movies and same as way over. Food was too spicy and not very good. Best was cold banana bread. I go once or twice a year never as much turbulence as this trip. Hard to sleep Flight attendant did not explain food choices Chicken or pasta. And beef or veggie. Had no clue what I was eating or if I would like it when I choose it. Most times did not like it."
Cons: "The huge line up going through customs"
Cons: "Flight was late. The status screens in the Toronto airport depicted incorrect information."
Pros: "The crew was nice and understanding"
Cons: "I was stuck up against the back galley with no armrest on the aisle but that was only the beginning when the guy in front reclined his seat the seat back it was dangerously close to my head. In the event of turbulence it would have been easy to sustain a massive blow to the head from the seat in front of me during a whiplash type motion. The person that approved this seating arrangement should be terminated."
Pros: "Crew was very nice"
Cons: "n/a"
Pros: "Extra leg room seats were good, expensive."
Cons: "Poor boarding procedures. We paid extra for extra leg room seats, but had to wait until last to board, hat to stow our carry ons 5 and 8 rows behind us."
Pros: "nothing"
Cons: "everything"
Pros: "Plane and crew were great"
Pros: "Did not like anything about Air Canada. Very unfriendly and Rude staff is not the exception, me and my family have encountered this each time we went on Air Canada( three times)"
Cons: "From the check in desks to the airplane the staff are generally very rude, dis respectful and lazy and unorganized. Not only to my family , we saw them do this to all."
Pros: "Tickets are cheap"
Cons: "Poor food, rude crews, small seats"
Pros: "Leg room adequite."
Cons: "Only beverages served, there wasn't the usual snack."
Pros: "Staff was professional and courteous. The staff was helpful but were too busy dealing with the full plane load of passengers."
Cons: "Crowded middle seat that was uncomfortable to sit in. Sat next to severely overweight person, who needed two seas to be comfortable. I was squished. The seat belt was tangled up and I could not fix it to adjust it. Bell to call flight attendant was not working. The middle light bulb was burnt out. Took my book to read on this long flight but could not read. just sat in the dark when the lights went out. Boarding the plane seemed like planned chaos! No one (passengers) listened to instructions and these were poor given by those responsible to oversee the boarding the plane. Fight was delayed for half an hour with people coming on at such late time. Had to change seats to accommodate others - family with children. Dealing with disembarkation should be better and much too long. Those with connecting flights should leave first and can be identified earlier to prevent cheating. Those with children should be next. Those in the aisle seats then leave, followed by those in the middle and window seats. Loading the plane after the business class or first class should be according to seat number from the back of the plane to the front. this completely random boarding boarding clogs up the aisle with passengers and luggage. I thought in an emergency this plane would not be efficiently evacuated. You can call me Seelochan Beharry 604-261-6690"
Pros: "We arrived nearly on time."
Cons: "They changed our gate three times and boarding was inefficient (it took them almost an hour to load a small plane) and led to a late takeoff. The customs process was ridiculous. Crew did not seem to care. No food was provided on a 6 hour flight that boarded at 6pm. Most people would not have thought that they needed to eat dinner before the flight. You had the option of purchasing snacks. The people in the rear of the plan did not receive the honor of buying snacks (or even getting a cup of water) until 3 or 4 hours into the flight. Uncomfortable seats. Avoid Air Canada until they get their act together or they lower their prices to reflect their new status as a discount airline."
Pros: "We got there safe."
Cons: "Got to airport in morning only to find out flight delayed 3.5 hours. No prior notification so instead of waiting in my comfortable home I got to wait at airport. Check in lady was a witch - sorry I made you do your job. Bounced my luggage for being 3 lbs over. Lame excuse of plane mechanical problems for delay. My girlfriend flew same flight 10 days earlier and had same thing happen. If Air Canada has that many mechanical issues I'm not feeling warm and fuzzy about them."
Pros: "Very nice flight attendants and ground crew. Made the experience easy."
Cons: "Leg room on Air Canada Rouge flight was less than I expected."
Pros: "Shorter flight than expected. Snacks. The baby beside me didn't cry for once"
Cons: "My tv had no sound."
Cons: "We arrived from Rome at 3:30 - we wouldn't have made our 5:25 flight to Boston if I hadn't contacted an agent 2 times stating we were STILL in the security line"
Cons: "The crew member on ground were very rude."
Pros: "Staff was friendly"
Cons: "Meal was very average. Inflight entertainment had only one movie channel that worked about half of the 9 hour flight"
Pros: "Crew was excellent, space of seats not bad"
Cons: "No wifi, tv didnt work"
Pros: "Nothing"
Cons: "Mind you this was a 9+ hour flight... - tv in headrest didn’t work and the controller had been ripped out of my seat so nothing worked - they did not have headphones for anyone to fit the two prong jack - no place to charge your own device - no reading materials - plane was unbearably hot - impossible to get water - my neighbor hit the call flight attendant button 3x and they kept shutting it off rather than coming to see me (someone a few rows back had a similar issue) - I asked 4 different flight attendants if there were any seats before getting this response “I don’t know but if you find an empty seat just take it”"
Pros: "The window seat"
Cons: "No Wi-Fi, tv didn’t work on back of seat, nor did the headphones, difficult to get water...had to walk to the back and request.... only offered wine 1 time.!!overal disappointed with the offering from this airline"
Pros: "Staff was friendly"
Cons: "Meal was very average. Inflight entertainment had only one movie channel that worked about half of the 9 hour flight"
Pros: "Crew was excellent, space of seats not bad"
Cons: "No wifi, tv didnt work"
Pros: "Nothing"
Cons: "Mind you this was a 9+ hour flight... - tv in headrest didn’t work and the controller had been ripped out of my seat so nothing worked - they did not have headphones for anyone to fit the two prong jack - no place to charge your own device - no reading materials - plane was unbearably hot - impossible to get water - my neighbor hit the call flight attendant button 3x and they kept shutting it off rather than coming to see me (someone a few rows back had a similar issue) - I asked 4 different flight attendants if there were any seats before getting this response “I don’t know but if you find an empty seat just take it”"
Pros: "The window seat"
Cons: "No Wi-Fi, tv didn’t work on back of seat, nor did the headphones, difficult to get water...had to walk to the back and request.... only offered wine 1 time.!!overal disappointed with the offering from this airline"