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Pros: "Seats were comfortable"
Cons: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"

Pros: "The crew was very professional and courteous."

Pros: "Great service in 1st class"
Cons: "All good"

Pros: "The crew was so friendly"
Cons: "Everything is so smooth in my flight!"

Pros: "Good AC - very important, calm and nice atmosphere. Very friendly staff."

Cons: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."

Pros: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."

Cons: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."

Pros: "Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking"

Pros: "Muy confortable, la amabilidad de los tripulantes"
Cons: "Nothing"

Pros: "plane was clean"

Pros: "The crew were outstanding. They fulfil my needs when I need it and they were very polite and professional. Smooth boarding and flight."
Cons: "Nothing"

Pros: "The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane."

Pros: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."

Pros: "It was a lovely easy flight, always lovely flying star alliance."
Cons: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"

Pros: "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Cons: "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."

Pros: "Leg room always an issue. Crew really great."
Cons: "Gluten free option"

Cons: "They asked me to pay for my luggages. It is strange"

Pros: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."

Pros: "Everything was perfect."

Pros: "The crew was polite and we arrived safely."
Cons: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."

Cons: "The food was really bad. I prebooked an AISLE seat and of course I was given the WINDOW!"

Cons: "entertainment sound"

Cons: "Haven’t got there yet!!"

Pros: "A nice crew n my seat next to me was empty so I can sleep well..."
Cons: "Maybe give every passenger a bottle of water..."

Pros: "Cabin cleanliness isgood"
Cons: "Food is bad"

Pros: "All operations a-ok"

Cons: "The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight."

Cons: "Having no entertainment in the flight"

Pros: "check in & boarding were ok"
Cons: "very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting"

Cons: "It was so hot on the (delayed) flight"

Cons: "Lost baggage"

Pros: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."

Pros: "On time, nice crew"

Pros: "Service and Aircraft B777"

Pros: "All good, just perfect and friendly crew. Great aircraft (B777)"

Pros: "Spacious Aircraft, nice business class, friendly crew, punctual flight"

Pros: "Crew was polite"
Cons: "Outdated aircraft. Too little seat space. Mediocre food. Mediocre entertainment. No device chargers.terrible policy of requiring passangers to buy seat reservations--beyond annoying."

Pros: "Swiss Lounge, food excellent."
Cons: "everything was very good"

Pros: "Loved the warm and very delicious quiche, thank you!"

Cons: "No leg room very uncomfortable"

Pros: "Nice Aircraft, nice crew"

Pros: "I had a wonderful experience the whole way through."
Cons: "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."

Pros: "On time performance with better than average crew with standard service"
Cons: "The entertainment leaves room for improvement. Could not eat the italian snack before landing."

Pros: "The length of the flight"
Cons: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"

Cons: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"

Cons: "Delayed again"

Pros: "Crew was always ready to help. It was a very smooth flight."
Cons: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."

Pros: "choice of movies were very bad"

Cons: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"

Cons: "Better boarding and entertainment"

Pros: "The aircraft was barely half full."
Cons: "Delay due to fog at LHR, but this is not the fault of the airline"

Pros: "Comfortable and Clean"

Pros: "Love Lufthansa"

Cons: "One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight."

Cons: "Many delays boarding plane. No entertainment at all on a flight longer than 3 hours is insane. Flight crew are great, though."

Pros: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"

Pros: "As previously stated hated having to go through security again"
Cons: "Chocolate"

Cons: "Well,my whole trip was an adventure! I booked it online but in reality, it wasn't what was advertised. There was a problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so"

Cons: "My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience"

Pros: "The crew"
Cons: "More support"

Pros: "Everything except delay"
Cons: "Nil"

Cons: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"

Cons: "The flight was cancelled and rescheduled for tomorrow same time due to bad weather. I had a child with me and it took 2.5 hours for us in the airport to get a hotel and taxi for night stay and I reached at 0030 at night. The lufthansa staff was not helpful at the start. I will missed a meeting for"

Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."

Pros: "everything from the boarding and check-in process to in flight comfort."

Pros: "Lufthansa should keep up the standard."
Cons: "The delay on the arrival time at Abuja because some passengers are transiting to other cities."

Pros: "Flight was delayed, but the crew did all they can to make passengers feel comfortable."
Cons: "No food for vegetarians."

Pros: "Crew"
Cons: "Problems when boarding. Some real upset customers at Valencia Airport who had too much baggage. Another proposal: Provide Fanta :-)"

Pros: "Great crew. Great seats"
Cons: "Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily"

Pros: "Cree was fantastic from check in to boarding"
Cons: "Drinks served before food"

Pros: "The crew should treat better passengers but overall is been good"
Cons: "Overall is been good"

Cons: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."

Pros: "very on time (before time actually), great crew - professional but also very friendly and you could see they liked their journey that day."
Cons: "for that flight really nothing - great."

Cons: "Impossible to do beter."

Cons: "The plane was delayed"

Pros: "You can charge your phone on the flight. Got snacks on each flights"
Cons: "the food options"

Pros: "excellent crew"
Cons: "seats could be wider and seatbealts cud be wider"

Cons: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"

Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"

Pros: "Comfort and space"

Pros: "Service and hospitality. On dot service with no major delays."

Pros: "Quick flight. O ly 2 people per row. Bags did not get lost"
Cons: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."

Pros: "Very nice crew"
Cons: "Legroom"

Pros: "there is a big amount of space between the rows making sitting very comfortable"
Cons: "lack of ventilation above the heads"

Pros: "The Lufthansa app provides updates on plane status and gate number, etc."
Cons: "N/a"

Pros: "The food was tasty but the service was excellent. Lovely staff."
Cons: "The seats are uncomfortable, particularly for business class. And there is no in flight entertainment. The journey can drag if you’re not prepared with your own. Boarding was slightly chaotic but expected in Istanbul airport."

Cons: "Flight was delayed more than 1 hour 30 minutes"

Pros: "on time no hassle"
Cons: "nothing in particular"

Pros: "Same as above."

Pros: "Nothing"
Cons: "The whole experience"

Pros: "Friendly staff"
Cons: "Nothing"

Pros: "The crew was excellent and always there to help. They managed a 15min boarding due to being well organized."
Cons: "I’m 5’7 and my knees were touching the seat in front of me- there is no way to be comfortable. You pay an extravagant amount of money and get squished in there like sardines. It’s disappointing."

Pros: "I liked size of the lavatory ,food"
Cons: "I didn’t like selection of movies and seat wasn’t that comfortable"

Cons: "The flight was delayed twice and the gate was changed..."

Cons: "There was hardly any communication about the delay."

Cons: "I didn’t like selection on movies"

Pros: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Cons: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."

Pros: "Tout était impeccable."
Cons: "Nothing"

Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"

Pros: "Comfort"
Cons: "Internet"

Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Pros: "Professional crew. Good simple check in."
Cons: "Nothing."

Pros: "The crew."
Cons: "The time between flights."

Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."

Cons: "Boarding was crazy. Could not everyone in the gate area."

Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."

Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"

Pros: "Everything works and quick to get to destination."

Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."

Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Pros: "The crew was informative"
Cons: "Inflight sandwiches"

Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Pros: "very nice crew"
Cons: "my bagfage was lost"

Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"

Pros: "Very friendly crew and on time with no problems."

Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"

Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Cons: "Doesn't"

Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"

Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Pros: "The crew"
Cons: "Seat comfort"

Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Pros: "Awful"
Cons: "Everything"

Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Cons: "Lost all our bags so couldn’t ski"

Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."

Pros: "All good"

Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"

Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."

Pros: "NOTHING"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Pros: "Efficient boarding system, clearly signposted. Professional staff"

Cons: "wasn't able to take the flight since I missed it"

Cons: "Still waiting to board after missing this connection had to be booked on another airline"

Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"

Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"

Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Pros: "Easy to board and easy flight."

Pros: "Short flight"

Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."

Pros: "Great flight attendants. Great inflight entertainment. Food and beverage choice very good. Loved the safety video!"
Cons: "Why was I in group 4 going out and in group 5 coming back, when I sat in almost the same row? Middle Overhead bins too small for regular carry on cases."

Cons: "Nothing different from budget airlines nowadays apart from high price of flight, which is what it is all about really. Felt like a Ryanair flight for 4 or 5 times the price. Could have been SOMETHING complimentary to justify price."

Pros: "The crew was good"
Cons: "The seats"

Pros: "Plane changed to an A380"
Cons: "Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!"

Pros: "Arriving before the schedule"

Cons: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"

Pros: "Service manager Alan and crew were lovely, very friendly and felt genuinely happy to help us. I have never been given so much free stuff on a plane before! The snacks and beverage offerings just kept coming. I enjoyed my warm meal. Entertainment offerings were good, and as we were on a newer plane the technology was better than other flights I’ve been on."
Cons: "Seats could have been a bit more comfortable and roomy, but they were decent and I didn’t have too much trouble sleeping."

Cons: "ok when in Malaga I asked for wheelchair at Gatwick as I had pulled a muscle in my back and it was hard to walk got to Gatwick No wheelchair had to walk not very good"

Pros: "Comfortable new plane, friendly staff."
Cons: "Not having over an hour delay followed by buses to disembark resulting in a missed connection."

Pros: "The crew were pleasant and helpful"
Cons: "The entertainment system is way behind many other carriers - poor variety of choice, and small poor quality screens"

Pros: "Polite crew"
Cons: "The food, inflight entertainment. Our flight was delayed by over an hour."

Pros: "Comfortable seats, good staff."

Pros: "The safety video."
Cons: "Cleanless, dont charge people to change seats when the flight is not super busy...."

Cons: "I somehow made my 35 minute layover, however I can’t say the same for my luggage. Totally unacceptable."

Pros: "The crew was exceptional, taking care of each individual passenger. Requests were answered immediately, not that really much was needed other than perhaps an extra coffee. Very roomy seats made for a very relaxed flight and entertainment was excellent. I will definitely choose British Airways again."
Cons: "The only thing I thought could use improvement were the headphones. The cable could use 2 more inches in length and I was not a fan of the breakfast choice."

Pros: "This was the second leg of flight from Gatwick, short stay at St Lucia, only a short flight, didn't leave the plane there so boarding and food comments don't really apply to this flight. Crew changed over here - new crew as good as first leg, excellent, never had problems with this on BA."
Cons: "Entertainment poor, limited choice and mediocre screens. Is the Boeing 777 fleet due a refurb? If so, don't spoil the seats and legroom, but do update the in-flight entertainment system!"

Pros: "The crew was friendly and the pilot did an excellent job getting us there safe."
Cons: "The food they served was not the greatest"

Pros: "Getting off"
Cons: "This route needs a bigger plane. Always packed. Only a few rows of business class. Took off nearly an hour late. Economy on BA is very much a budget airline experience."

Pros: "I was pleased that the flight was on time, comfortable and with friendly staff."
Cons: "I didn't enjoy the wait on a packed bus to the plane and the rocky bus ride to the plane."

Pros: "I loved everything about it , i enjoyed the comfort, food , entertainment , the crew were very friendly and very helpful , i was pampered all through the trip thank you ."
Cons: "Nothing"

Pros: "Good flight, no complaints"

Cons: "My mother needed assistance with the disable wheelchair and was given one but the staff that was meant to wheel her into the flight abandoned her and she almost missed her flight."

Pros: "We sat in Row 25, which did not have a seat in front of it, so we got lots of extra leg room. British Airways have incredibly friendly crew :) They feed you really good, better than any other airlines I've been on :)"

Pros: "We could reschedule it. But only a week later."

Pros: "Service was excellent"
Cons: "Entertainment system getting a bit long in the tooth on 747. Hot breakfast could have done with some colour"

Pros: "I remember time when BA was an example other airlines (professional crew, food on board, etc)... Seats are still better than so called cheap lines and more spacious aircraft. Baggage policy quite generous (however expensive)."
Cons: "Well, I believe that now British Airways reach a level of Ryanair... Prices haven't changed thou, still medium range. Customer service very low, no on-board food anymore (even in quite a long haul flights), ridiculous "priority" system, dated planes..."

Pros: "It's a non-stop from Austin to Heathrow. Flight attendants were helpful and professional. Flight was on time."
Cons: "This 747 should be refurbished or retired. I've traveled this flight on 777s and newer 747s. This plane was an embarassment."

Pros: "I like being serviced dinner on the flight. I like the personal iPad to watch movie."
Cons: "The seating was a little tight."

Pros: "Customer service was helpful as they could possibly be.. once you are able to contact them."
Cons: "It was very difficult to contact customer service if the hours are not a time the office in NY, USA is open."

Pros: "Excellent customer care"
Cons: "Hand sanitizers would have been great."

Pros: "excellent friendly crew"
Cons: "5 hours late"

Pros: "Comfortable short hop"

Pros: "Friendly, attentive and knowledgeable staff. Good light supper."

Pros: "For the most part the crew was attentive, kind, sweet, and overall wonderful. Food was good. Great options for vegetarians. Loved the ice cream as snack:). Clean sealed blankets. Loved the movie and tv options. For the most part very happy with service, cleanliness, pilot keeping us informed of delays or anything going on with the flight. Leg space on coach was difficult for tall people and my son's tray table tilted to where he had to put blankets underneath to keep it straight and avoid further spillage."
Cons: "Again the crew has to be informed regarding disabilities. This time an attendant did not allow me to leave my one window closed and said it was due to security and asked to wrap a blanket around my head. Really??? Light streaming into my window was blinding, no time to adjust to the surroundings, light just came through everywhere. Headache ensued even shielding my eyes with the blanket. At least my family helped guide me out. Though head injury is not a visible condition it is still a disability which requires consideration and must not be treated lightly. I perform due diligence to address my disability without extra assistance outside of my family....I only asked for my one window to remain closed. There is still light around enough for people to see more than adequately. This incident is the reason for the 3 stars...because of one crew member...instead of the deserved 5 for everyone else."

Pros: "Very good aircraft!"

Pros: "Only marked down on food and enteritis was a short haul flight so none provided as expected"

Pros: "Nothing"
Cons: "They cancelled my flight rebooking us a day later causing me over $1000 in an extra night of hotel in London, forfeited hotel night in Italy, forfeited prepaid tour as well as extra hotel night for friends meeting us."

Cons: "Overbooked. Bumped off - next flight more than 7 hours later."

Pros: "Good service"

Cons: "Everything was good"

Pros: "Boarding. Food."
Cons: "My in flight entertainment was broken and that us quite a disadvantage on a 12 hour flight. I was told it was because the airplane was "very old" which whilst it may be true it is not something I particularly want to hear. I was also told that as the flight was full I could only move seats if someone wanted to swap. I'm not sure if the flight attendant was expecting me to stand up and make a public request?!"

Pros: "The time schedule was right, no delay"
Cons: "Nothing to say really."

Pros: "The crew was sick and one lady kept running to the bathroom?!? The plane was old..."

Pros: "Smooth & efficient"
Cons: "That you’ve to pay for everything including water"

Pros: "Boarding was smooth, aided by being one of the last to board as I was relaxing in the lounge! Boarding was started earlier than listed and complete by the boarding time, long before the flight was due to leave. Crew were polite and courteous, even going to some extra effort to get me a semblance of a meal."
Cons: "Booked this flight every last minute and didn't order a Vegan option at the time. Was flying business over lunch time so a meal was served. However there was no vegetarian option on the menu. I expected there to be a vegetarian option at least, and I would work around my dietary choice, but with no vegetarian option, this was impossible to do. In the end the crew managed to rustle up something from the Crew meal and I was able to then have snippets of meal segments that suited my requirements. How could this be prevented in the future? Make available a vegetarian choice on all meal served flights. A Meat eater can eat vegetarian at a push but not the other way around. I know if might be too much to ask to make that a Vegan option as standard, because then every one can eat it, but just putting that out there."

Pros: "Cleared Gatwick security fine. Boarding was fine. Departed gate on-time."
Cons: "Got 200 yards from the gate only to park in another stand, the plane shut down and waited an hour for engineers to come fix a ‘communication computer’ error (basically they had to reboot the plane)."

Pros: "Longer flights make for more friendly and relaxed crew members!"

Pros: "Good service ...very convenient... reliability..... but please pleaes start using new aircraft’s I have been flying Ba 118 to London for 12 years ..... I need to update your aircraft’s .... when I do Lhr - NYE the aircraft’s are much better.... all my business friends have now shifted to Emirates because of the service and aircraft’s..... I keep flying BA because of the convenience of the direct flight and loyalty I have for the airline..... but we deserve better aircraft’s....."

Cons: "Almost 2 hr delay - put fuel in a wrong tank."

Pros: "They held the flight for us."
Cons: "Something to eat"

Cons: "Bumped from first class to coach."

Pros: "The choice of new movies!"
Cons: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."

Pros: "It was fine the next leg of the trip was cancelled"

Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."

Cons: "Crew was terrible"

Pros: "The entire crew and the landing"

Pros: "Not a lot. Entertainment options on board were decent. Food was alright."
Cons: "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."

Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."

Cons: "Boarding slow"

Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."

Cons: "Too cold"

Cons: "Nothing"

Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."

Pros: "They had the AC on while we were waiting on the plane at the gate for 1.5hours"
Cons: "That the flight was delayed for 2 hours, information was inaccurate/missing, they knew we'd miss our connections but did nothing except, "they'll deal with it in San Francisco" and when we landed there was no one in sight to help us--no escorts/expedite to gates, no one to tell us where to get rebooked, and after going back and forth between terminals, waited in line an hour to get rebooked on a series of flights that would get me in 22hrs later after my original flight."

Pros: "Flights were on time."
Cons: "Seats are too small."

Pros: "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
Cons: "Accurate configuration. A more modern plane."

Cons: "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."

Pros: "Crew nice- flight smooth"
Cons: "More leg room"

Pros: "The seat was cormfortable and the entertainment was dope!"
Cons: "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"

Pros: "Good entertainment, seats were ok."
Cons: "I paid for a seat with extra leg room and then was told at the gate that there were none of those seats left, despite the fact that I booked and paid for that seat 3 weeks ago!"

Pros: "The crew were nice, glad I paid for the extra legroom."
Cons: "The food was only so-so, but it’s only a short flight so you can’t expect too much."

Pros: "Did good job"
Cons: "Bigger seats in economy"

Pros: "Seat upgrade."

Pros: "Good seat"
Cons: "Headset didn't work and no replacement"

Pros: "Pilots and staff on plane briliant"
Cons: "Counter staff at boarding gate. Not friendly, not helpful. Very disappointing"

Pros: "Great surprise at the end of a long travel day. New plane, great crew."

Cons: "Short flight there was no entertainment but that’s ok"

Cons: "No food on the International flight from Kingston to Miami."

Pros: "It was quick."
Cons: "Flying these days is no better than taking a local bus."

Pros: "Nothing"
Cons: "Flight was late and caused me to miss my flight to Dallas."

Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."

Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."

Cons: "All flights should include WiFi, and or entertainment, and better snack options. Flights out of and to Burlington are very expensive!"

Cons: "Broken entertainment control set seat 11 window."

Pros: "Crew were ok Captain was informant"
Cons: "Delay Heat on plane at 98 degrees upon boarding"

Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"

Pros: "The plane was late but from that point everything was fine."
Cons: "Nothing"

Pros: "Relaxing"
Cons: "Some turbulence"

Cons: "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."

Cons: "The vegetarian meal is always vegan, I miss the dairy :("

Pros: "Veggie Asian meal was great - curry."
Cons: "Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't."

Pros: "Asked a stewardess to turn the heat up and she did."
Cons: "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."

Pros: "Legroom was great!"

Pros: "Left on time, service was good."

Cons: "The food"

Cons: "Delay"

Pros: "Great crew"
Cons: "WiFi not working"

Pros: "The help on getting on the plane and the pleasant staff on the flight"
Cons: "The food"