Very good in business class but not so good in economy.
Business class website is horrible I couldn’t even check in online never happened me before any other website
The flight was delayed which cost me to missed my connection flight.
The planes are very cold. The AC is too much.
It was a disaster. The crew was so rude and had no professionalism. She dropped something onto the floor, then took it from the floor and put it into the food tray. Also, when she got some spilling, she went straight to the toilet, got some tissue and started cleaning the food trolley
Food was bad, boarding experience especially at Jeddah was extremely chaotic. Flights were very uncomfortable with Meals at odd times
Very old airplane with old and seat for business class
The staff were courteous. The best part is that this airlines has a place designated for prayer. As a Muslim it’s very important for me to be able to pray and the airlines facilitated this for me and others who were on the flight. The other great aspect of this travel is there was no alcohol served. I love this airlines
The plane was bad, a lot of pressure in the cabin, I was in pain and my ear drums almost popped
Food could be better. Bread should be warm served with butter. Bread quality is bad and cold served.
I paid $110 for a seat located at the start of a section and therefor would not have a chair in front of it, but this is not what I received. The floor plan was different from when I booked my ticket. This is very disappointing and my money needs to be returned.
Very poor experience. The entertainment screen wasn't working, charging USB was not working. There was a water leak on my head from air conditioning. The tray table was cracked. seats were old and dirty.
Bad weather in Amritsar cancelled the flight while we were at the gate in Delhi but the ground crew took good care of us and exceeded our expectations. Once on the plane, we enjoyed the best experience we’ve had on any flight in years. Their customer support was also impressively quick to answer and immediately helpful.
Very old and ill maintained flights. Seats didn’t have proper cushioning. The entertainment system was a joke. That’s the least one can expect from a 19 hour long flight.
Poor entertainment. Charging station was broken, not clean washrooms, 6hrs delay , no apologies given
Business class recliners and entertainment system was not working, it essentially became economy travel at the cost of business
Planes are very old and dated, entertainment doesn't work at all, food was below average. Flight was on time and seats have better leg space than competition.
The tv didn’t work and the seats were too small
Broken food table, broken entertainment system, broken remote. Cracks on seat plastics here and there.
The food was abysmal, entertainment system didn't work. seats were broken, toilets were unclean, I am going to write an official complaint because the experience was below average.
