Daily cleaning, installation of cabin HEPA filters on flights from Chile to Vancouver Intl
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|August||Best time to beat the crowds (2% less expensive on average)|
|January||Most popular time to fly (8% more expensive on average)|
Average price round-trip
|C$ 1,053||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 797||or less|
Good deal one-way
|C$ 724||or less|
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Scores according to KAYAK customer reviews
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "Provide earphones or headphones"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Pros: "Flight to Atlanta was good going to watch a movie. Missed our connecting flight in Atlanta due to sitting on the tarmac for 25 minutes"
Cons: "Do not put your connecting flights one terminal miles away from the other terminal"
Cons: "13 hour delay"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "The crew was absolutely amazing. I was HORRIBLY ILL the entire 6.5hour flight, vomiting LITERALLY every 15minutes in the bathroom. They took care of me in every way possible. You have no idea how THANKFUL I WAS AND AM FOR THEM. SO MUCH ALOHA FROM HAWAII, best flight crew EVER!!! PLEASE reward them"
Cons: "If I wasn't deathly ill right before I had to get on the flight!"
Cons: "Flight was delayed and completely packed so our family could not get seats together"
Cons: "No delay"
Pros: "Just fine, beverage service was friendly."
Cons: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Pros: "Never made the connecting flight."
Cons: "Departure delayed by 1hr30"
Pros: "Crew was nice and tried to help us as there was no food on board for our dietary restrictions."
Cons: "The folks at the desk arrived late to address issues. It was crowded and disorganized. When i addressed an issue at the check in regarding not seating me with my children including a 7 year old). the response is. Well you bought a cheap flight so tough luck. The plane was dirty and frankly not very"
Pros: "Overall Service!!!!"
Cons: "People Should Use The Overhead Bins Next To Their Seats, "Not Someone Else's", Thank You Very Much"
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Pros: "Good service. And good features. Enough space in seats in first class."
Pros: "Crew was very friendly and upbeat. Boarding was quick and easy."
Cons: "I paid for a window seat, and there was no window where I sat. Seats weren’t terribly comfortable."
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "On time."
Pros: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Cons: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Pros: "Attentive staff."
Cons: "Nothing. Great flight."
Pros: "Quick boarding"
Cons: "Seat was very cramped and I want able to be comfortable at all. I couldn't even sit back I the seat!"
Cons: "Customs officials are incredibly un-helpful and slow. I almost missed the next flight because of how slow was that part. I hope Delta can speak up for the passengers, because we cannot express that to these rude people."
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Pros: "Crew was good"
Cons: "Flight was delayed 4 plus hours. Found out about delay from email update vice crew at airport."
Pros: "Customer service"
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "All that one would want."
Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Cons: "Plane kinda of old. Just cookies and coffee"
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Cons: "Delay on return flight"
Pros: "Efficient hop to Boston"
Pros: "That I made it to Dublin"
Cons: "The flight was delayed due to aircraft issues making us 2 hours late for vacation. THIS IS MY HARD EARNED MONEY! I literally put blood, sweat and many many tears into this trip. The flight attendant was so rude on this trip. It was like she was absolutely offended by my presence. I barely even spoke to her except to make sure of my vegetarian tray to which I got the nasty reply "You'll have to wait because I don't have it with me now". If I wasn't so focused on sleeping as much as I could I would have written her name down. No complimentary cocktails for Preferred Seating? Seriously? What did I upgrade for exactly? Literally four inches of space? Late, rude, money sucking industry who holds no accountability for wrong doings. Don't get into the Health Industry.. you'll kill people with this flippant attitude. Bleh.. I doubt I'll fly with Delta again. The thought of having to do so turns my stomach."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Nothing in particular"
Cons: "So I originally had the free seat 11A. The app offered me what looked like a bulkhead from the seat map on the app at seat 10A for additional $19. I feel for it. No bulkhead, no extra room, nothing, waste of $19"
Pros: "Crew professional and courteous"
Cons: "5 flights cancelled, poor communication, total chaos in rebooking, lines 5 hrs long to get rebooked."
Pros: "Nice selection of in-flight media Ahead of time arrival"
Cons: "MSP baggage service was probably the longest delay I have ever experienced w Delta~40 minutes. (Overshadows the ahead of time arrival). Also, I had an oversize item-ski bag-which for some reason they did not deliver through the designated "oversize baggage" door but instead put out against the wall through a side door well down the terminal from the designated door. I might still be standing there except my traveling companion walked down that way and found it."
Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."
Pros: "The crew kept it together even though the situation was stacked against them."
Cons: "The plane was really late, changed gates a number of times and switched from one terminal to another then back to the original terminal again. My understanding was this flight was a mess the previous week as well which says that something needs to be fixed. The temperature on the flight fluctuated back and forth from too hot to okay. You get the picture."
Pros: "Pilot has very smooth landing. Crew were nice"
Pros: "Gate crew did a good job, passed out snacks and drinks with delay"
Cons: "Lot's of upset people worrying about connections"
Pros: "Delta gave out free snacks and then I got a flight for the next day."
Cons: "After being delayed over 5 hours and then being on the airplane the flight got cancelled."
Cons: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Pros: "No issues"
Pros: "Booked as Delta but flew WestJet. Crew was amazing!"
Cons: "Only minimal snacks available due to shorter flight."
Pros: "suppose to be Delta but operated by West Jet"
Cons: "Seats looked older generation and configuration not great"
Cons: "Almost everything. This airline charges normal fees and offers low cost service. Very bad"
Pros: "Everything on time. 30 minutes ahead of schudle"
Pros: "The gate agent refused allow us to board..even though fully paid we were checked in and had boarding passes IN HAND..said there was a problem caused by kiwi sjd fid no honor our ticket. We missed 2 planes, had to find. A hotel in Mexico City and buy new tickets to get home. INSANE"
Pros: "Very attentive and friendly personnel; efficient and timely boarding: surprisingly good meals"
Cons: "We got off onto a shaky set of stairs that surely would have been a safety violation in the states."
Cons: "They bumped 60 of us off the plane with no warning"
Cons: "Better aircraft and personnel should smile and be more friendly"
Cons: "I got a middle seat. Any other seat would’ve been better."
Cons: "Have the seats when I boughted the ticket. Couldn’t check in , there is no option for residents, only visa Viver"
Cons: "The Wamos airlines really bad plane, no tv working."
Pros: "Organized well"
Cons: "Seat crowded too much"
Cons: "This connection was 1 hour and 20 minutes and I was asked to pickup my luggage and do check-in again, when I arrived to the desk they said that I needed to be there 2 hours ago and just after arguing my connection situation they let my pass"
Pros: "The people were very kind and very respectful."
Cons: "Well I think this doesn’t have nothing to do with the airline, I guess... any way the airport is dirty, and very to buy something you got have more money than you think, the salesperson are not friendly. To get to the plane they checked everybody’s luggage again in the crazy way!"
Pros: "Friendly employees"
Cons: "Seat pitch"
Cons: "Taste of new menu"
Pros: "The aircraft room and comfort"
Cons: "It actually was all good"
Pros: "Service on board great people"
Cons: "Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so."
Pros: "LAN moved to departure gate five minutes before scheduled Board Time from downstairs shuttle bus to plane, to a walk on gate to plane."
Cons: "Original schedule pulled in one day due to Hurricane Irma cancellation/rebook from MIA to SCL. LAN wanted $280US to change ticket. I paid $160US for ticket originally. No sympathy from LAN for hurricane impacted travelors. Extremely poor customer relations!!"
Pros: "It was comfy"
Cons: "When I got to Miami, I wasn't assisted to the next gate"
Pros: "Landing was perfect!"
Cons: "The space"
Cons: "Delay, boarding through shutter, unsafe shutter parking,"
Pros: "El avión era un 787-9 en excelente estado y muy cómodo La tripulación muy amable"
Cons: "El snack era un croissant jamón-queso que venía casi congelado, malisimo"
Pros: "Cumplimiento fe horarios"
Cons: "Cambiaron el aeronave y aeropuerto."
Cons: "I'm still in Miami airport having spent the night here. I understand I will need to spend the night tonight in Sdantiago airport prior to going to Córdoba tomorrow. Not one apology from the airline for this debacle. Despicable"
Pros: "Clean airplane"
Cons: "30ish minutes of delay"
Cons: "Seat space,"
Pros: "The manner in which they treated handicapped travelers"
Pros: "Enjoyed the large choice video possibilities."
Cons: "Too long of a layover in Lima. My screen kept popping back to restart during the video I was watching."
Cons: "Foods service was very very slow. Foods were not good at all"
Cons: "My checked bag never arrived at my destination. The only clothes I have are the clothes I'm wearing."
Cons: "Delays, poor English explanations, disorganized boarding"
Cons: "Boarding process was a mess. Not a smooth process at all."
Pros: "Gave good snacks"
Cons: "Annnouncements weren't clear in English or Spanish only in Portuguese"
Pros: "Todo funcionó de acuerdo a lo planificado."
Pros: "todo muy bien"
Pros: "Fabulous staff"
Cons: "Long boarding times waiting too much"
Pros: "Staff was nice but still in an airplane not moving"
Cons: "Waiting and no contact as no cell phone or internet conection to inform hotel you are not going to arrive in time to use their room"
Cons: "To short connection"
Pros: "The movie choices are endless!"
Cons: "I wish I was told about the Lan app to download before we took off"
Pros: "The schedule"
Cons: "The stop in Lima"
Pros: "Service and attention was perfection at its best."
Cons: "Nothing to dislike. 787-9 makes this journey a breeze."
Pros: "Everything except the cramped, smallish seating and the narrow cramped aisles."
Cons: "The cramped, small, tiny seats and the narrow cramped aisles."
Pros: "I am deaf, almost 68y. Old. They insisted to escort me to the gate, I was very happy to be escorted by a beautiful young girl. I would have been a little lost had I gone through the screening by myself. The indicated gate number was changed as well."
Cons: "LAN told us our bags were coming in the next 2hrs all day & they never arrived! They were clearly telling us lies the whole time."
Cons: "Baggage fee of $150 for one extra bag, under 50 LB limit. This was the worst experience I have ever encountered. I felt gouged."
Cons: "Just 1 person doing the check inn"
Cons: "My baggage got destroyed and they did not wanted to refund it. (I am not sure if it was the correct flight). I submitted a claim but thet rejected it."
Pros: "I really like how the crew treated customers. Also they offer food during the flight. Many type of drink. There is enough space for everyone feeling comfortable."
Pros: "Nothing at all, we were left in Mexico with an under 2 years old boy. Reason, apparently we were late but we were not and simply Aeromexico probably oversold tickets and put others in our seats"
Cons: "To resolve our problem. Supervisor was so disrespectful and treated us so badly we had to get ao mad at them so we could get at least a hotel to spend 17 hours until our next flight which they wanted to provide"
Pros: "same as before"
Cons: "same as before"
Cons: "Entertainment selection was mediocre."
Cons: "Flight delayed. They were moving us from door to door. My connecting flight was delayed too. The flight was supposed to leave at 1am when ended up leaving and hour past that plus a lot of children were traveling in that flight and I don’t think it was okay to be moving all these families around from door to door. It was 2am this children needed to be sleeping on Thebes plane that was supposed to leave at 1am. Really disappointed."
Pros: "The cabin was kept quiet, dark and orderly for the night flight."
Cons: "Same as above. The seat in economy is truly an endurance test. No way to go to sleep."
Pros: "All my connections were on time, and my luggage came so fast! No problems whatsoever."
Cons: "The food is not great."
Cons: "Everyone is so rude, they don’t care just a number to them."
Pros: "COmfortable seats and great staff. Food was the most bland that I have experience on Aeromexico but they all can't be home runs."
Cons: "Entertainment system had malfunction and was down for half the flight. Leaving me halfway through a film (pet peeve)."
Pros: "Love the comfort and room of the seats. A plus to have charger station in your seat"
Cons: "Staff not so friendly. Not giving us enough attention"
Pros: "Un avión en buen estado con buena variedad de Filmes"
Cons: "Quedamos mucho tiempo esperando dentro del Avión antes del despegue y después del aterrizaje"
Cons: "was forced to switch seats by a stewardess from my window to an aisle because some people wanted to sit together on a 9 hour red eye. really pissed me off as I bought the ticket early because I could get a window seat for this. I had been assigned thr window but didn't want to cause a scene."
Pros: "Was all good even saw a couple get in the toilet for the mile high club!"
Pros: "Flight had no major inconveniences or mishaps."
Cons: "Paid $150 more for AM Plus. Not worth it."
Pros: "Mileage was credited to my account of SKY TEAM immediately. Many movies are available."
Cons: "The shelf between two seats were not clean. I asked a young steward to clean the shelf. He cleaned it later."
Pros: "Good hot meal"
Pros: "Fast boarding, decent seat space (AM+), fast, courteous staff"
Cons: "I paid $14USD for internet assuming the USB charging ports worked, only to find that they did not, getting only 15 minutes of my 6 hour flight!"
Pros: "Good services"
Cons: "Long time in tarmac"
Cons: "Not being able to get checked in onn a more timely basis. The long and slow line when you were finally able to check in."
Cons: "It was too cold on the plane."
Pros: "Dreamliner, fast boarding."
Cons: "Few food for such a long flight. Don’t manage kid bothering other passengers."
Pros: "Overall planes were ontime Staff pleasant. Tv entertainment was certainly adequate"
Cons: "Food was terrible Both trips a bun with mystery meat and cheese And a pudding on the side My last overnight trip my seat didn’t recline making sleeping almost impossible"
Pros: "They had good movies in the plane"
Cons: "There were two runways in Mexico City and one was under maintenance so it took a long time from the moment we landed to the time we were able to get out of the plane. Then, they took our check-in luggage from the plane and it went through an inspection (bag by bag), so this caused another hour delay. After that they gave us our check-in luggage for us to take it to another location (to another floor) within the airport to be checked-in again. They wanted to charge us $20.00 additional per check-in bag even though they were half of the weight limit. After we complained, they dropped this charge. Due to all the delays we lost our connection and we had to book another flight. Not a good experience. We will never make a stop in Mexico in the future."
Pros: "The 787 leg from Santiago to Mexico City was fine. The 787 Dreamliner is a comfortable ride."
Cons: "The smaller plane used for the MEX to DEN leg had less entertainment options and no wifi."
Cons: "Flight was cancelled"
Cons: "Delayed hours, both on my flight to Managua and from Managua. Going through customs and having to pick up your luggage and the go back through security is annoying. What do they think has changed since the last security check? The seats are small if you have long legs. The food is not good, but I guess what airline's is?"
Pros: "Confortable seats, food on board and free! Nice service"
Cons: "Mexico Airport can be confusing. You have to be prepared to ask Aeromexico’s staff for help. They are very helpful though!"
Pros: "Crew was very nice, lots of movies and kids shows to choose from on the plane"
Cons: "Flight delayed, missed connecting flights, very little communication about delays etc. Terrible turbulence for 3 hours, food was not good at all. Don’t eat breakfast"
Pros: "The crew was very nice."
Cons: "The screen at my seat did not work. Nobody told me why or mentioned it to me. While I was sleeping a flight attendant took away my tray of food before I was finishing eating."
Cons: "They lost my baggage and then I lost my flight, I want a refund I am still on Mexico City"
Pros: "Best seating I've ever had flying coach on a long (8hr) flight. Boeing 787, great airplane! with the exception of the awful food, great flight."
Cons: "bad, bad food. terrible chicken dinner, even worse pasta, no salt and pepper, a bun that tasted and looked dried and tasteless, no butter."
Pros: "The flight was not crowded so had plenty of room. Entertainment was just ok."
Cons: "The food was not very good. Pasta with nothing on it."
Pros: "7:15pm officially cancelled at 12:05am"
Cons: "Bad Communication"
Cons: "Stated "free wifi" on plane by the door entrance. But once seated and trying to log in. You have to pay. So it is not "free" In my opinion that sigh is false advertising."
Cons: "How the gate lady was rude when asked a question. No personal entertainment system."
Cons: "I was told at the check in counter that I had to pay for baggage even though I had made the trip from Chicago to Santiago via Mexico City ten days prior and was able to check two suitcases without having to pay for baggage. Also, both of my suitcases were damaged during this flight."
Pros: "Help from attendants"
Cons: "Too crowded"
Pros: "On time. Pilot was speeding which was great because we got there before schedule."
Cons: "Nothing. Everything was great"
Pros: "The crew is always kind and helpful, and notorious airplane food was actually a joy! We were fed so well, we had leftovers for later. The individual screens had a good choice of movies and music. The Dreamliner 787 was quite nice. More legroom than other planes, an abundance of bathrooms and open space to stand up for a while (and rock your cranky toddler!)"
Cons: "I had no problems with the flight at all, but it wasn't as nice as the trip down. They both said they were Dreamliner 787s but on the way down the airplane was amazing! The overhead compartments were the best, lots of head and leg room, and the electronic tinting on the windows was really cool. The return trip was on the same kind of plane but it seemed just a bit older, with less room and older window shades. Not a huge deal, just not as amazing as the other plane."
Pros: "Friendly staff. Great they have light meal with drinks and coffee. Also had entertainment to make trip feel short."
Pros: "-Entertainment System was good, enough variety to cater to all ages -Seats were comfortable (enough) -Crew was nice -Boarding was quick and easy"
Cons: "-Food was awful. Didn't expect a 5 star meal, but it's hard to give a good review when the salad tasted like plastic and the lasagna they gave out was still raw -Pillows are too tiny, did not come on all flights (took 4 in total) -The earbuds were awful, extremely cheap and an uncomfortable fit -On my flight back from Mexico City to NY, my screen would keep turning off every 8 minutes, as if on Standby"
Pros: "Seats comfortable and entertainment was enough to keep us distracted for 8 hours."
Cons: "Food was terrible. Flight was delayed by several hours and the explanation from the pilot was that they were told to go to the wrong airport. Check in was a mess and took us more than 1.5 hours and they changed my booking without notification. Connecting through Mexico City was inconvenient, frantic and overwhelming. My luggage arrived with sticky oil all over it but there was no time to complain or clean it due to the delay in connecting flight."
Pros: "Crew was pleasant, food was adequate. Smooth flight."
Cons: "Flight from SCL to Mexico City I had an awful seat, it did not decline more than an inch and was right next to the bathroom. I tried to change seats right after I checked in but was not able to and customer service could not help since I was in the 24 hour window."
Cons: "My passengers are still in mexico, The flight was delayed 1 day and I was not notified I need you to get me a new ticket at your expense"
Pros: "The entertainment system... Although had my own.. The screen was large and selection was good from what I saw around me."
Cons: "Nothing much. Was full flight but nothing they can do about that"
Pros: "Flight took off on time, ample room for carry on, seating comfortable, personal screen with recharging outlet, good selection of entertainment, dinner and drinks included. Attendants pleasant and flight arrived 15minutes early. In this day and age of penny pinching airlines treating people like cattle, it's nice to be treated like a human. Very enjoyable flight."
Pros: "The service and experience were phenomenal"
Cons: "Book seats together for parties traveling together."
Cons: "Slightly more leg room"
Cons: "Unexplained 3 hour delay. They couldn't be bothered to automatically rebook me to an earlier flight (other airlines do this). They also couldn't put me on standby over the phone?! I had to wait for someone to arrive at the gate and then get on standby."
Pros: "Confort seats, good entertainment system"
Cons: "Food could be better, skimpy breakfast"
Cons: "Full flight, but exceeded expectations"
Pros: "Very friendly professional crew. Very comfortable business seats."
Cons: "Nothing on this flight"
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "No window at the window seat"
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Pros: "Amazing crew"
Cons: "Great services"
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Cons: "Food and wine"
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "We left 25 minutes later, but arrived 25 minutes early!! I hVe flown many times and that has never happened!!"
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Cons: "The fact that luckily we checked the night before and had to drive to philly to catch flight"
Pros: "The sight that you can see when you fly over Cordillera de los Andes."
Cons: "No food, no entertainment. We had to board by bus, not by the bridge. Old plane."
Cons: "Never given instructions on use if inflight WiFi. No food service on a three hour flight???"
Pros: "The professionalism from the entire crew. Very smooth flight. The in-flight meal was very good ."
Cons: "Even dow we were late departing Santiago Chile, we made it to Dallas in good time."
Cons: "Plane had not been cleaned"
Pros: "The crew were very kind and helpful, going above what was needed!"
Cons: "I called your customer service department which I believe is in India or Pakistan three times to ask them to help with an alternative flight and each time I got different information, when I asked to speak to a supervisor I was told by the punk on the end of the phone that that wouldn't be possible. I asked for his name and employee number and he told me his name was Michael, difficult to believe when he sounded Indian"
Pros: "I usually don't like or at the meal in coach, but I had a ravioli pasta dish that was great. Also the wine was a much better quality then what I have been getting on the other airlines."
Cons: "On my particular row of seats the power outlets were dead. The flight attendant tried to reset, which reset the entertainment but the outlet remained dead. Used the USB port to charge."
Pros: "Quick flight"
Cons: "seating too small."
Pros: "The plain looked brand new. The in-flight selection of movies and games was excellent."
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Pros: "LIKED NOTHING. 5.5 hour delay on a redeye?! What's to like?"
Cons: "EVERYTHING was poorly handled by AA for this delay. You're at LAX, no pilot? no 1st officer? Where's the planning? And we boarded the plane on time, deboarded the plane, they gave us warm drinks and pretzels and cookies to tide us over. 5.5 hours later? we take off. Nothing AA did was done right for the customer."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Cons: "Disappointed with the "Hot Box" (Bean Burrito type) cold & never heated up but still served...unedible. Real shame - food just wasted...unnecessary and just adds to costs of flights at end of day :-/ Customs & Gate in Clt delay could have been handled better. Continuously told us we were deplaning and then silence...several times...very frustrating after 9 hour flight. Better communication and organization in customs would be appreciated Otherwise, crew was very polite and overall good job"
Cons: "One hour late"
Pros: "Nice staff"
Cons: "Luggage is lost"
Pros: "You never let me know in advance, I had to go to aa terminal. I almost lost this flight in Sfo airport."
Pros: "The food was okay, and the flight attendants were lovely. That's about all the positive things I have to say about that."
Cons: "The entertainment was high my list, only because you're stuck on a flight for many hours. Although I was exhausted because I had a 8 hour layover in Manchester, it would have been nice to have a couple of entertainment options. On my flight on British Airways from New York to Gatwick, we had so many movie and series options. These things are important on a long flight, otherwise the flight becomes torturous because you run out of things to do. On this flight, we had no choices, only what was given to us to watch. This made my flight unbearable."
Pros: "Courteous crew, easy experience smooth "get in and get out" process"
Cons: "Flight was late due to weather but that's beyond anyone's control obviously"
Pros: "flight left on time and went smoothly. Flight crew was very nice."
Cons: "person next to me did not fit in their seat and spilled over into mine. Could not even put armrest down - so i was sitting in less than a full seat.."
Pros: "Seats, food was okay, personal tv was very nice and complementary wine was a plus!"
Cons: "Food could be improved. Sleep masks would be awesome as well."
Pros: "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"
Cons: "Luggage did not arrive with us"
Cons: "One of the flight attendants was pretty rude and quite short with passengers."
Pros: "SAME AS ABOVE."
Cons: "SAME AS ABOVE."
Pros: "Second leg when purchased extra leg room, that's the way all seats should be. We boarded timely but then left late. Free tv was nice although I didn't watch it."
Cons: "Don't like the glass of soda and they don't hand you the can but that's just me. Lare departure."
Pros: "Enjoyed the entertainment."
Cons: "Food - please provide options for your customers since some of us cant eat cheese ravioli."
Cons: "Everything was great except no wifi and average movie selection."
Pros: "Everyone and everything was outstanding! Completely opposite of every experience I've ever had with Air Canada! They finally get it! Treated us like we were people and valued customers! Amazing!"
Pros: "crews nice and efficient"
Cons: "no entrrtainment, Video"
Cons: "We had no tv couldn't charg my cell no one told as y it wasn't working"
Pros: "No complaints"
Cons: "I am not a large person, 5'4, size 8. I was uncomfortably cramped in my seat. How do they expect normal sized humans to fit here??"
Pros: "On time, a huge variety of new movies, the meal was very good."
Pros: "The seevice of the staff was impeccable."
Cons: "Not even one single snack for free"
Pros: "They fed us several times."
Cons: "No wifi. The seats are really uncomfortable. Delays."
Pros: "It was on time - no delays"
Cons: "Would have liked some snacks along with the drinks offered."
Pros: "Nothing specific"
Cons: "Old plane, broken headphone jack, ignorant cew"
Cons: "I paid to upgrade seating and on other airlines you get priority boarding and can store your bag in the overhead bin. Not the case with air canada...not great customer experience compared to delta or united."
Cons: "Video display didn't accept touch input so didn't work at all."
Pros: "It was good experience."
Cons: "Snacks could be improved."
Cons: "Long wait as usual to get on board. Delayed an hour."
Pros: "Staff 5 stars!!"
Cons: "Lavatories didn't flash properly. No tap water"
Cons: "Customer service"
Pros: "Crews were very nice. I also liked biscuits."
Cons: "Ground staff was not as nice as the crews."
Cons: "Lost our bags for 3days"
Cons: "A lady threw up on my hardcover book. And I had to move from a windo to a middle seat. Overall it was not a nice experience."
Cons: "We had a hard time reserving seats in advance"
Pros: "It was better then the trip to Toronto"
Cons: "waiting times"
Pros: "Landing and take off"
Cons: "The fact that we couldn't get seating assignment until last minute"
Pros: "film selections are up to date with previously released films"
Cons: "one of the staff attitude was demeaning unhelpful maybe just because I was asian"
Cons: "I found the seats a bit tight."
Cons: "We had a terrible time trying to get in contact with Air Canada. We spent literally hours on hold and multiple times we hung up without any answer. Customer service needs to drastically improve."
Cons: "Terrible attitude to a customer (not me). I asked for a US custom form and it took them an hour and two people to do that."
Cons: "I was really upset that I found out the baggage handling broke my luggage even though I specifically marked fragile."
Cons: "Child behind me kicking seat entire time!!!"
Cons: "No snack."
Cons: "Long time to get service."
Cons: "They try to board by groups but unfortunately they get the entire plane trying to stand in there group lines and don't load anyone for 15 to 20 mins. It congested all the walkways and people just change to the shortest line"
Pros: "Air Canada front desk people were wonderful and helpful."
Pros: "They boarded anyone carrying a musical instrument early."
Cons: "No snack; not even peanuts!"
Pros: "It was good!"
Cons: "Late departure Schedule changes Chaotic boarding"
Pros: "on time boarding & arrivial"
Pros: "Everything was really good"
Cons: "The biggest problem was a late arrival resulting in missing the gate and need to wait a hour on the taxiway until a gate cleard."
Pros: "New plane lots of comfort"
Cons: "Canadian airport very confusing got lost twice even with directions."
Cons: "It was very cold!"
Cons: "Slow and stupid some of passages"
Pros: "Wide seats."
Cons: "Small leg space. No window by seat. The seating map did not make this known, otherwise I would have chosen another seat."
Pros: "Nice helpful staff, kept bringing by a water bottle to fill my water up."
Airlines flying from Chile to Vancouver Intl have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Chile to Vancouver Intl
Masks required on board, masks provided on flights from Chile to Vancouver Intl
Social distancing seating
Middle seats unavailable to book on flights from Chile to Vancouver Intl
Testing for antibodies, testing for symptoms for flights from Chile to Vancouver Intl
Waiving of change fees. Search flexible flights from Chile to Vancouver Intl